About this provider in Stone Mountain
Aptive Pest Control in Stone Mountain, GA offers dependable residential pest control services designed to protect your home from common Georgia pests. Our local Stone Mountain team provides customized treatment plans to address ants, spiders, cockroaches, rodents, and more. We’re committed to delivering effective…
Rating breakdown from customer reviews
4.5
7,144 reviews
Customer reviews for Aptive Pest Control
Cescily Parker
I signed up because they said they spray the garage and took care of wasps. I signed up and rescheduled. Then they cancelled and I responded because the day I wanted I would be home so they could spray the inside. But they rescheduled and I tried to reschedule but couldnt and never did the inside. If zi picked a date, the company could call or make sure the system works if using text. Was not happy with customer service and contacting. Have seen a few wasps though. And no more bees in my bushes, not sure if that's from me or them. That's a positive. The day I had scheduled was a day I would be home. I'll see how they do next time. I was about to cancel the entire subscription. And I was told there would be termite protection in January. Well shall see.
Provider response
Hi Cescily,<br><br>We appreciate you sharing both the positives and the frustrations you’ve experienced so far. We’re glad you’ve noticed less bee activity around your bushes, but we understand how disappointing it was to specifically schedule a day for interior and garage service, only to have the appointment changed and then struggle to reschedule.<br><br>At Aptive, scheduling and communication should make your service easier, not more frustrating. Please reach out to socialmedia@goaptive.com directly so we can review your service plan, including the areas you expected treated and your questions about termite protection, and make sure your concerns are properly handled moving forward.<br><br>-Jasmine, Aptive Care Team
San Thomas
Takil came out to treat interior and exterior of the house and did a terrible job. The carpet saturated, and my wood floors had puddles of the treatment, the outside still had cobb webs and was barely treated. I have over 2400sq ft and he was done in less then 15 minutes, didn't even realize he was leaving til I received the text and he was pulling out my driveway.
Provider response
Hi San,<br><br>We’re concerned to hear about the condition of your floors after the treatment and that the exterior service appeared incomplete. A rushed visit, remaining cobwebs, and leaving without clear communication are not the experience we want Aptive customers to have.<br><br>Please reach out to socialmedia@goaptive.com directly so we can review Takil’s visit, the treatment performed, and your concerns about the interior and exterior service. We want to make sure this is properly reviewed and handled with the attention it deserves.<br><br>-Jasmine, Aptive Care Team
James Bethune
I asked the tech to spray the spiders and their eggs that are in the window. Was told okay, but the tech just left without doing so or even saying that they were leaving.
Provider response
Thanks for bringing this to our attention, James. We’d like to review the service details and help with the spider and egg activity around your window.<br><br>When you have a moment to spare, please email socialmedia@goaptive.com with your service address and reference this review so our team can take a closer look and help arrange additional service to handle any lingering issues. We hope to hear from you soon!<br><br>-Alexis, Aptive Care Team
Donna Walker
Great company and we love our service guy. He is very thorough and very friendly.
Provider response
Hi Donna, <br><br>Thank you for sharing this. We’re really glad to hear you’re happy with the service and that your service professional has been both thorough and friendly. It’s always great when consistency and great service make a real difference for our customers.<br><br>We appreciate your trust in Aptive. We’ve got this handled, and we’ll keep working to make sure you continue getting dependable, high-quality service from a team you can trust.<br><br>-Jasmine, Aptive Care Team
Liz Huckins
Great service. Eli did a very nice job getting rid of all my spider webs, even the ones I figured were too high from him to reach
Provider response
We’re glad your service has been going smoothly and delivering the experience you were hoping for, Liz Huckins! From taking care with the treatment to keeping you informed along the way, our local experts work to make each service feel thorough and dependable. Thank you for trusting Aptive to handle your pest control needs!<br><br>-Alexis, Aptive Care Team
William Knochel
Marcus was totally professional and went the extra mile to protect us !!!!
GWEN HOLSTON
The Techs are very professional. Extremely Attentive!! I’ve been with Aptive 3yrs, with one bad experience.
Provider response
Hi Gwen, <br><br>We really appreciate you taking the time to share this. It’s great to hear that overall you’ve experienced professionalism and attentiveness from our Aptive service professionals over the past few years. Consistency like that matters a lot to us.<br><br>At the same time, we hear you on having had a bad experience, and we don’t take that lightly. We want you to feel confident that your service is fully handled the right way every visit. If there’s anything still unresolved, we’d appreciate the chance to make it right. We’ve got it handled whenever you need us.<br><br>-Jasmine, Aptive Care Team
Flora Contreras
The technician took his time and sprayed accordingly inside and out. His attention to detail was phenomenal.
Provider response
We appreciate you recognizing the care our local experts put into your service, Flora Contreras. Listening to your requests, keeping you informed, and paying close attention to the areas that need it most are all part of providing a thorough visit. Thank you for trusting Aptive to take care of your home's pest control needs!<br><br>-Alexis, Aptive Care Team
John Mahle
Very courteous and professional
Carol Allen
Please let me know when you have scheduled a treatment.
Provider response
Hi there, <br><br>Thank you so much for your 5-star rating! We truly appreciate your loyalty to Aptive and are grateful to have you as part of our community. If there’s ever anything you need, or any way we can make your experience even better, please don’t hesitate to reach out. We’re always here to help keep your home safe and comfortable.<br><br>-Jasmine
Tony Hood
Excellent service and thorough application
Provider response
Hi Tony, <br><br>It’s great to hear the care and attention put into your service stood out! Thank you for choosing Aptive and recognizing the thorough work of our service professional. We appreciate your trust and look forward to keeping your pest concerns handled!<br><br>-Jasmine, Aptive Care Team<br>
Daniel Beckman
Whatever they use it works on all bugs, spiders, ants, roaches, etc. I have 2 dogs & a Cat they've never had any issues. Great service!
Carolyn Yost
Very pleased with this month’s treatment. Thank you!
Provider response
Hi Carolyn,<br><br>Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the timing of your service. We understand how important it is to respect your schedule and provide the service you need.<br><br>To reschedule your interior treatment, please reach out to our team directly at socialmedia@goaptive.com so we can find a time that works best for you. We want to make sure your home receives the thorough care it needs and that the process is as convenient as possible.<br><br>We appreciate your patience and your trust in Aptive, and we look forward to getting this resolved for you.<br><br>-Jasmine
Patientlywaiting
Unfortunately this visit did not meet my expectations. Traps weren’t changed in the garage but I was left some to change them myself if needed. He did not spray the back of my yard. If so, my alarm system would have registered him. He said if I didn’t see any bugs, there was no need to spray the inside. Isn’t that the point of pest control? To be proactive instead of reactive? I just feel like this month’s service was dismal at best.
Provider response
Hi there,<br><br>We understand why this visit left you disappointed, especially when the garage traps weren’t changed and you have concerns that part of your yard was missed. You should feel confident that your Aptive service is thorough and focused on prevention, not left wondering whether important areas received attention.<br><br>We appreciate you sharing these specific details. Please reach out to socialmedia@goaptive.com directly so we can review the visit and make sure the areas that may have been missed are properly handled.<br><br>-Jasmine, Aptive Care Team
Tiffany Alvarez
Shane was pleasant and thorough! Having a technician like him is vital to keeping customers like me!!
Provider response
Hi Tiffany, <br><br>Thank you so much for sharing your experience! We’re thrilled to hear that JaQuarrie’s pleasant and thorough service made such a positive impression. At Aptive, we know that having dedicated team members like him is key to providing the care and attention our customers deserve. We’re grateful to have you with us and look forward to continuing to protect your home!<br><br>-Jasmine
Kathryn Sherwin
I am very satisfied with both Jonas & Anthony and am requesting that only Jonas or Anthony are the ones who provide my service and, they both agreed to provide my service on a Saturday which is most convenient for me. I was especially impressed when Anthony arrived at 7:30 A.M. last Saturday morning. His early arrival allowed me the rest of the day to run my errands. Both Anthony & Jonas are wonderful. They take their job seriously and check and treat every area I tell them is causing me the most rodent problems. I give each of them an A+ and I thank Aptive for the great service.
Provider response
We’re really glad to hear the service met your expectations and that everything was well cared for, Kathryn Sherwin! Your trust means a great deal to us, and we appreciate the opportunity to continue handling your pest concerns. Thanks for being the best part of Aptive!<br><br>-Alexis, Aptive Care Team<br>
Maria Novoa
Excellent service, thank you.
Provider response
Hi there, <br><br>Thank you so much for your support! We truly appreciate having you as a loyal part of the Aptive neighborhood. If there’s ever anything you need or questions about your service, please don’t hesitate to reach out, we’re always happy to help.<br><br>-Jasmine
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Treatment and cost guides before you call
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