About this provider in Pooler
Palmetto Exterminators offers expert pest, termite, and mosquito control services to homeowners in Savannah, Liberty County, Effingham County, Chatham County, and Bryan County, Georgia. With a commitment to safety, efficiency, and long-lasting results, our skilled technicians use advanced, integrated pest management…
Rating breakdown from customer reviews
4.7
123 reviews
Customer reviews for Palmetto Exterminators
Victoria Doyle
Our exterminator Will has always been consistent, hard working, kind and passionate about his work servicing our home. Will is always on time and willing to go the extra mile to take care of our critter problems. We appreciate him very much and feel sure we will never have pest problems again. Thank you Mr. Will!!
Provider response
Thank you for your wonderful feedback, Victoria! It's great to hear that Will has consistently provided you with such dedicated service. His commitment to going the extra mile truly makes a difference, and we're glad you feel confident in managing your pest issues. Your appreciation means a lot to us!<br><br>Palmetto Exterminators
Marva Goldsmith
Thanks, Pat.
Provider response
Thank you for your rating, Marva! We're glad to hear that Pat provided you with great service. Your feedback is appreciated!<br><br>Palmetto Exterminators
Shannon Philson
Brandon is always so happy and polite when he comes. Willing to go an extra mile to make sure things are good with the service provided.
Provider response
Thank you for your kind words! It’s great to hear that Brandon’s positive attitude and dedication made a difference during your service. We appreciate you taking the time to share your experience!<br><br>Palmetto Exterminators
Michael Cook
Great job efficient
Provider response
Thank you for the fantastic rating, Michael! We're delighted to hear that you found our service efficient. Your feedback means a lot to us!<br><br>Palmetto Exterminators
Jeanette Hodges
Like the service. Will is great. I have a problem because they no longer want to spray inside, only outside.
Provider response
Ms. Hodge, Thank you for your feedback and for mentioning Will! We’re glad to hear you’ve had a positive experience with him. We understand your concern about the shift to exterior treatments, and we'd like to explain the benefits of this approach.<br><br>Our exterior pest control service is designed to:<br><br>Create a Barrier: By treating the outside of your home, we stop pests from entering, reducing the need for interior treatments and keeping your living space free from chemicals.<br><br>Minimize Disruption: Exterior treatments allow us to protect your home without the need to schedule interior visits, offering you greater convenience.<br><br>Prevent Infestations: Regular exterior treatments keep pests at bay before they become a problem inside, offering consistent protection throughout the year.<br><br>We’d love to connect with you to discuss how we can ensure you don't worry about pests. Your satisfaction is our priority, and we’re here to address your concerns. A Team Member will be reaching out to you. Thank you.
Jessica Corns
Been using this company for years! Great quality for the price. Pat is extremely great to work with. He always asks if I have any concerns or if I’ve seen any activity. He’s got a wonderful personality and doesn’t mind my time constraints, always willing to work around my schedule. I’ve never had to ask them back out before I’m due for my next appointment because they get the job right the first time!
Provider response
Thank you for your kind words, Jessica! It’s fantastic to hear that you’ve had such a positive experience over the years. Pat truly is a gem, and we’re glad he’s been able to accommodate your needs and address your concerns. Your satisfaction means a lot to us, and we appreciate your continued trust in our service.<br><br>Palmetto Exterminators
Ashley Knudsen
Benjamin is always so pleasant! Great technician!
Provider response
Thank you for your kind words, Ashley! We're so glad to hear that Benjamin made such a positive impression. It's always wonderful to have a team member who is not only skilled but also brings a pleasant attitude. Your feedback means a lot to us!<br><br>Palmetto Exterminators
Chris Thompson
Benjamin was very professional and timely. Very courteous about addressing my concerns.
Provider response
Thank you for your wonderful feedback, Chris! It’s great to hear that Benjamin provided you with professional and courteous service while addressing your concerns. We appreciate your support and hope you have a pest-free day!<br><br>Palmetto Exterminators
Camille Krolikowski
Didn’t even know he was here! Fast and efficient.
Provider response
Thank you for the fantastic review! We're so glad to hear that our service was fast and efficient, and that you hardly noticed our technician during the visit. We appreciate your feedback and hope you continue to enjoy a pest-free environment!<br><br>Palmetto Exterminators
Sina Muckenfuss
Champ is so friendly, prompt, diligent and knowledgeable. I have come to look forward to his service visits, with their demonstrable pest-free results. He's an asset to your company. I highly recommend him!
Provider response
Thank you for the fantastic review! It’s wonderful to hear that Champ made such a positive impression with his friendly and knowledgeable service. We appreciate your recommendation and are glad to know you're pleased with the results. Your feedback truly means a lot to us!<br><br>Palmetto Exterminators
Brandon Briggs
Outstanding service.
Provider response
Thank you for your wonderful feedback, Brandon! We're delighted to hear that you had an outstanding experience with us. Your satisfaction is our priority, and we appreciate your support!<br><br>Palmetto Exterminators
Leonard Gary
Amazing service i seen results the next day Mr Benjamin Thanks for service no more unnecessary guests
Provider response
Thank you for your fantastic review! We're delighted to hear that Mr. Benjamin provided amazing service and that you noticed results so quickly. It's great to know that you’re now free from those unwanted guests. Your satisfaction means a lot to us!<br><br>Palmetto Exterminators
Pamela Keen
He is very nice and very well-mannered.\n And he gets along with my animals.
Provider response
Thank you for your kind words, Pamela! We're delighted to hear that our team member impressed you with their manners and ability to connect with your animals. It's always great to see our service appreciated in such a personal way.<br><br>Palmetto Exterminators
Gavin Carey
He was very nice!!
Provider response
Thank you for the kind words! We're glad to hear you had a positive experience with our team. It's always great when our efforts to provide friendly service are appreciated.<br><br>Palmetto Exterminators
James Kerr Zerillo
The exterminator was kind but the billing service is very poor. They had my card on file and told me I would be charged, but never charged. I received a delinquent bill notice in the mail, where the link to pay the bill online is broken. I reached out through the website about a week and a half ago but still haven't received any response or link to pay this bill.
Provider response
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with our billing process. While we’re glad to hear that your interaction with our exterminator was positive, we understand how frustrating this situation must have been.<br><br>We value your concerns and are committed to quickly resolving them for you. We’ll investigate why your card wasn’t charged as intended and address the issue with the online payment link. Additionally, we’ll review our response time to inquiries submitted through our website to ensure we improve communication moving forward.<br><br>Thank you for bringing this to our attention. A team member will reach out right away. We appreciate the opportunity to improve your experience with us.
Debra Jean
We liked these guys at first. Until recently, when they started showing up unannounced, spraying only the exterior, charging the same price, and leaving a bill. We realized this after the second time they left a note on the door. Completely unacceptable behavior and unprofessional. They have now sent these 2 bills to collections. Completely unprofessional and disrespectful, changing services without notice, then billing for services we did not accept. We never said it was OK to show up unannounced and only do the exterior. I used to recommend you guys. Now I highly Do Not recommend you. Not cool at all guys.
Provider response
Hi Ms. Jean. We're disappointed to see this and would like to speak with you but unfortunately, we were unable to find you in our system. Please email info@preferredpestcontrol.net with your property address and a good contact number and we'll have a manger reach out, promptly.
Alice Geier LLC
They got my rat problem under control when I moved in and the bugs have been minimal and manageable. The recent switch to a new system and product delivery, however, could have been communicated much better. The visit was scheduled and performed very differently than the previous 9+ months of service, and then it wasn't the technician that I had been used to seeing every month who came last time. Good service overall, poor communication since the recent changes.
Provider response
Hi Ms. Geier. Thank you for sharing your feedback and please accept our apology for the confusion. We appreciate your loyalty and please know we'll share your feedback with our team.
Janice Jenkins
Don’t let these people in your house without following them foot to foot very shady and so is the office staff
Provider response
We're disappointed to hear this and would like to learn more.
AJ
A very shady business. They say one thing, do another and are only interested in your money. I regret using them. In response to PPC reply; Your focus is not on customer service but on money. There were no multiple attempts at explaining your conflicting policy ( your guy during the initial treatment on the day I signed up saying the warranty for the first year plus one inspection is included with the initial payment and the choice to continue afterwards vs. your insistence that there is actually a $175 charge for that same inspection). There was only one conversation when you threatened with sending my surprise bill to a collection company. There is nothing explicit on your agreement. It says that I can choose to continue or discontinue the warranty from year to year where as on the phone conversation you told me I'm somehow bound to paying $175 for the next 10 years. That is shady. I'm all for supporting local businesses but I will not recommend Preferred Pest Control to anyone. Highly reputable company? Please.... Also, I'm an army vet, work two jobs and do not feel entitled to anything free. You just need to stop flip flopping between promising one thing and billing another.
Provider response
Hi Al, I'm sorry you feel this way. We are a highly-reputable company with many years of experience. Our services are well-priced, very effective, and we strive to provide the highest level of customer service. Unfortunately, after multiple attempts explaining your agreement to you, you were unable to understand what you signed and believed you were entitled to free services that just were not part of your agreement. We cannot hold a warranty on a home that we have not inspected annually, and there is a charge for this service. We hold the same expectations for every single one of our customers and if the annual inspection is not completed and paid for, the warranty is invalid. This is explicitly described in the agreement you signed. If you have any further questions, feel free to call our office and ask for the termite supervisor as we discussed on the phone previously. Thank you for your review.
Pamela Blair
Start up charge out of this world..they must not need busimess
Provider response
We're sorry you found our process difficult. We'll look into our process to see if there are improvements we can make.
Laura George
I paid for service in advance. I don't know why the technician doesn't reach out to me to schedule in a timely manner. I will be looking for another provider next spring. One and done.
Provider response
We're disappointed to hear this. If you have a change of heart, we're here to help.
Jarrod Chamberlain
Wreckless and dangerous. One of the drivers almost caused an accident by trying to pass another car. Ran a car off the road then continued to go 20 miles over speed limit. When I called to complain she blew it off and said we will talk to him. No care at all. Hope they do better at killing bugs than risking human lives.
Provider response
Thank you for your review, Jarrod. We work hard every day to keep our employees, our customers, and the general public safe. We have taken your review seriously and I can assure you every technician on our team is aware of dangers while driving a vehicle. We provide safe and efficient training while using company vehicles and will not stand for reckless driving.
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