Northwest Exterminating - Monroe

Very affordable, great results with the lawn care, convienent billing, excellent communication and all around service. I am very pleased with Northwest Exterminatin and highly reccomend this company to anyone interested in serious lawn care!

Damian is always polite, professional, courteous. Always calls with ETA. Thorough.

Calling the company I spoke with Destiny because I had a question, she worked with me and was so polite. Then Mr. Trent came to do the service on my house. He educated me on certain things that could happened to my house (even though it wasn’t going on). At least I know what to be on the lookout for. Now, not only do I have the Extermination service I now have enrolled in the pest control service as well. Thanks Northwest for having such good people in your establishment, they made everything a good experience for me!!!!

We love our exterminator . Always polite, on time & full of knowledge

They've been very reliable and have great Customer Service. Also quick to respond if I have any issues in between quarterly treatments.

Good prices and will come back anytime if more pests are discovered!

If you ever need a green pest control service, try Northwestern Exterminating. The technicians are thorough, they explain the science of their craft and are a pleasure to work with.

Used this company for the first time expecting a good job man I was wrong. Did a poor job had to come back more than once because it wasn't done correctly the first time. Charged a ton and the service wasn't good. Won't be using them again however Lynn was great and super sweet.

I cancelled the service when the contract was up & they kept billing me without me knowing. When I signed back up with them, they took my money & never reinstalled there equipment. They said they would send someone out in January, March & now it’s April. This is very unprofessional, the staff is not helpful. If you can, go with someone else. The bad thing is they NEVER called me. I had to keep calling them. My experience was terrible! Wish I could them a zero rating

I used Northwest Exterminators for some rodent issues in our crawl space. What I was told by the sales team varied greatly from the service I received. Make sure you read the fine print and be prepared to advocate for what you want. I specifically and adamantly asked for no poison but only traps. I took off work for the install team and they only brought poison with them. I was told the team would come out once a week for the first couple of weeks to check on the traps but that did not happen. I was told they would put out 8-10 traps but only 2 basic traps were placed. I was also told they would be coming once a month but then found out they were coming once a quarter. The spraying and traps are very basic, save the money and do it yourself. The customer care team was kind and tried to get me to stay but in the end the service did not align with the price you pay.

Was fairly impressed at very beginning, but then inside home treatments stopped, was told my green elite service was "x" dollars per month only to be told when I go to cancel service that I owe a balance..... not impressed with effectiveness of treatments or how they really apply treatment.

Let me start off by saying that the ladies that answer the phones at Northwest are awesome and super helpful! Denise helped me reschedule when work didn’t allow me to meet our initial appointment time. Again awesome customer service. Now on to how they completely lost my business. Scott Jones was the tech that came out to inspect my house for termites. We walked the house and looked in the attic. He was super helpful and nice up until the end when we talked price and terms. I told him I planned to call other companies and compare. It was at this point Northwest customer service goes out the window. He tell me what do you only care about price? I told Scott no, but Northwest was still the first company that I called and I wanted to do my research. He then stated, “So you’re telling me there’s nothing I can do to get you to sign up today? Wow! After you’ve had me crawling through your attic and walking around your house! Are you serious, most people sign up after I do all that!” After his rude out burst and standoff demeanor I told him I wouldn’t be using his service and he needed to get off my property. Not my fault Northwest does free inspections! Long story short if you plan to do your research don’t go with Northwest first, their techs are arrogant and rude. Customer lost Northwest, sorry not sorry.