About this provider in Lawrenceville
To keep our employees and customers safe, we have suspended walk-in business. Our website is still open & we are shipping orders from DoMyOwn .com. DoMyOwn empowers DIYers to take control of their pest control, lawn care, gardening, and animal care with professional products, free advice, and helpful how-to treatment…
Rating breakdown from customer reviews
3.8
209 reviews
Customer reviews for Do My Own
Joseph Turnbaugh
Good luck getting products delivered to the correct address. Don't waste time ordering here.
Derrick Pitts
Ordered fungicide, somehow they shipped to my old address. All my info has been updated for a year. They told me no refunds or reshipment. Should have just used Amazon, what was I thinking....
Provider response
We’re sorry for the frustration this caused. We reviewed your order and, because this was your first purchase with us, we did not have a previous address on file for you. The order was shipped to the address provided at checkout.<br><br>We do see that Google Pay was used for the purchase, and payment services such as Google Pay may populate saved shipping information during checkout. Unfortunately, once an order has been shipped to the address submitted with the order, we’re unable to redirect it or replace/refund an order delivered to that address.<br><br>We understand how disappointing this situation is and appreciate the opportunity to clarify what happened.
Ryan
Customer service is horrible. I have ordered from Do My Own for 15 years without any problems. On my last order they shipped me the wrong item. Alot of back and forth with their customer service without getting anywhere. Customer service wants me to pay for the shipping cost to return the item. They just lost another customer. Stay away from this company.
Provider response
Hi Ryan, we’re very sorry to hear about your recent experience, especially after you’ve trusted DoMyOwn with your business for the past 15 years. We truly appreciate your longtime support, and this is certainly not the experience we want you to have with our company.<br><br>Unfortunately, we’re unable to identify your account or order from the information provided in your review, so I haven’t been able to look into what happened with your order or your interactions with our Customer Care team.<br><br>I would personally like the opportunity to review this for you and see what we can do to make things right. Please contact our Customer Care team and ask for Jill, and let them know you’re calling regarding your Google review. I’ll be happy to speak with you directly and look into this further.<br><br>We sincerely hope you’ll give us the opportunity to resolve this for you.
Adrianna Wronska
I ordered bait box that came locked. The customer service tells me the key is inside of the locked box! No way to retrieve the key. Very silly and wasted money!
Provider response
My name is Jill, and I would be happy to assist you personally. I’m sorry for the confusion and frustration you experienced. Some bait stations are packaged by the manufacturer with the key and bait rods in a bag inside the station. Although the station arrives locked, the bag should be accessible through one of the station’s openings without needing the key.<br><br>We have been unable to locate an order under the name associated with this review. Please contact our Customer Care team with your order number and ask for Jill so I can identify the station you received and make sure you receive the assistance you need.
Chris Seltzer
I have my own pest control business and spent thousands of dollars on this website. Sad to say will no longer be using domyown. As long as they continue to use FedEx they will continue to go in the wrong direction. Sadly no seems to care. For anyone ordering from this place, good luck getting your delivery. FedEx is absolutely horrible.
Pedro Hernandez
Horrible customer service. I ordered a product a week ago, and the status hasn't changed (Your package is enroute to the carrier's facility for sorting). They tell me the carrier hasn't accepted the product, while the carrier says the product hasn't been handed over to them for delivery. I tried to cancel the order, and they told me I have to wait another week. I don't understand.
james muncy
I used to love this place. And they were great right up to the point where they would not correct. The mistake on the order where they doubled everything and it stuck me with the bill and wouldn't let me return the items. A woman on the phone was so irate. Don't remember if I filed a complaint with a better business bureau, but i should have.
Provider response
James, we're sorry to hear that you still feel this way about an experience from more than six years ago. While we can't discuss the specifics of a customer's order publicly, the matter was thoroughly investigated at the time, and we worked with you to provide a resolution. We understand that not every situation ends with both parties satisfied, but we remain committed to treating every customer fairly and professionally.
Rebecca Harter
I've bought several things from them over the years. They've always gotten my items to me relatively fast. Our hold up is on usps side, not theirs. The products we've bought worked. Once my daughter's friend had a rat problem and it took me buying a second thing. That was the nature of the rats. They just stopped eating the first bait. But the second stopped the reproductive cycle. I just recently bought brush killer and fire ant killer. I exspect it to work just fine. I feel the products are reviewed correctly on the website. The descriptions are clear. They have lots of information on the products and how to correctly apply them. I'll continue to buy from them.
Eddey Q
It's not there anymore, don't waste your time.
larryw sullivan40
I have purchased from this company in the past with great results, however this experience has been very disappointing. They advertised a product that I placed an order for. I was immediately charged for the product. After several days I see the the order is still being processed, so I contact them. The first response I get is an apology that the order is delayed. A day later, I get another response saying the product is unavailable and a refund will be processed. I think it is bad business practice to advertise a product online you don't have. Also, I think it is a bad practice to charge the customer prior to shipping the product.
Jim A
Horrible customer service. They canceled my order for a "pricing mistake" THAT WAS ON THEIR END, how much was THEIR pricing mistake? 85 CENTS! and of course they are now out of stock. Mind you it took them 5 days to tell me. I've spend THOUSANDS with them over the past 5 years. 85 CENTS! NEVER AGAIN
Josh W
Items always come relatively quickly... It's not Amazon but it's still pretty quick! They always have what I need and fantastic directions for how to use it PROPERLY. I use these chemicals professionally and don't even think about going elsewhere anymore because they have so many products.
Provider response
Thank you so much for the 5-star review! We truly appreciate your continued trust and support. It means a lot to hear from a professional who values both product selection and proper application guidance. Our team works hard to provide reliable products, fast shipping, and detailed instructions so our customers can get the best results possible. We’re grateful to be your go-to source and look forward to serving you for years to come!
Matt Konkol
Absolutely love ordering from this place. Prompt shipping, great price, easy ordering. Never needed to use customer service because it's been flawless on every order. I have been purchasing chemicals for mosquito control for years and will continue to do so. I recommend you do the same!
Provider response
Thank you so much for your continued support and for taking the time to share this! We’re glad to hear every order has been smooth, from pricing to delivery, that’s exactly the experience we aim to provide. We truly appreciate your loyalty over the years and your recommendation. If you ever do need us, our team is always here to help. Thanks again for choosing us for your pest control needs!
Chris K
Don’t order anything from this company. They are always looking for ways to blame their mistakes on their customers. Horrible company
US Pro
If you physically live in the Metro Atlanta area, don't waste your time with this company. I wanted to purchase a product and they don't have a physical store. It takes 10 business days to get the product shipped to you. And I'm right in front of their warehouse with money in my hand. That very unintelligent management or maybe forcing sales exclusively to commercial clients such as pest control companies. That beats the purpose of Do My Own. There is discrepancy between the message and their actual practice. And is also discri - mination against home owners. I suggest Do It Yourself Pest Control where they have an actual physical store in Suwanee which is exactly 17 minutes away. Your choice.
Provider response
Thank you for sharing your experience with us. We’re sorry for the frustration this caused and appreciate the opportunity to clarify.<br><br>Since 2020, DoMyOwn has operated as an online-only retailer and does not have a physical storefront or offer walk-in purchases. Although our warehouse is located in the Metro Atlanta area, it is not set up to serve customers in person. This applies equally to homeowners and pest control professionals and is simply how our fulfillment model works.<br><br>Our warehouse did recently relocate, which may have added to some confusion, but our shipping process remains the same. Orders placed through our website ship quickly, and most local customers receive their orders within 1 to 2 business days after shipment. With free shipping, we do not guarantee delivery dates, as carrier delays can occur and we prefer to set realistic expectations.<br><br>We understand that some customers prefer shopping in person, and we respect that choice. While we’re sorry we weren’t the right fit in this situation, we do appreciate you taking the time to share your feedback. We do hope you will give us the opportunity to serve you in the future.
Hal Davis
I have given 5s & recommended them in the past as a result of outstanding customer service. They have seemingly recently stopped assisting with questions about their products. Consequently, there is no reason to shop here. You can get the identical products locally & cheaper elsewhere if you price shop. There is a great value to superb customer service.... that sadly no longer applies here.
Provider response
Thank you for taking the time to share your feedback, and for previously recommending us and recognizing the service you’d received in the past. We’re genuinely sorry to hear that your recent experience gave you the impression that we’re no longer assisting with product questions, that’s certainly not the level of service we strive to provide.<br><br>We take customer support very seriously and aim to help every customer make informed decisions about our products. We’re not seeing a recent interaction connected to this review, and we’d truly appreciate the opportunity to better understand what happened and address any concerns directly.<br><br>If you’re open to it, please reach out to us directly so we can assist you and ensure your questions are fully answered. Your feedback is important to us, and we hope to have the chance to restore your confidence in our service.
Happy Airstream
Be careful when dealing with this company as there are no hassle return guarantee is meaningless. A few days ago I made an order using Apple Pay and for some reason unbeknownst to me the order was shipped to an address. I lived in four years ago over 2000 miles away. I tried to have the order shipment changed to my proper address which they refused so I tried to get a refund, but that was also refused. The company blames me and blames Apple Pay for putting down an old address. Interesting that the billing address is is my proper address. I contacted Apple Pay and confirmed the address they have on file is my current address and it denies filling out addresses on orders. DomyOwn is lying. Be suspicious of any company that blames their customers and hassles them for a refund request. Today I found domyown extremely inflexible so this will be the last time I will deal with them.
Provider response
We’re very sorry for the frustration you experienced. It looks like the shipping address was automatically populated during checkout through Apple Pay, and we had no way to know it was an older address before the order was processed. Unfortunately, once an order ships with FedEx SmartPost, the carrier isn’t able to make address changes in transit.<br><br>Our team did everything possible within those carrier limitations to help, and we truly regret that this caused inconvenience. We appreciate your feedback and will continue working to make our process and communication even clearer for our customers.
Jessica Saak
I drove here not realizing they dont allow you to come inside. Why?? Just go to DIY Pest Control, where you can walk right in and buy the products in person.
Provider response
Thanks for your feedback, and we're sorry for any confusion.<br>As noted on our website, we don’t offer in-person pickup. Our entire team works remotely, and our shipping centers are designed specifically for fast, efficient order fulfillment, not walk-in retail. Interrupting that process for individual pickups would slow things down and impact the service we provide to all customers.<br>That said, we’re proud to offer fast, free shipping throughout the contiguous U.S., and personalized expert support to help customers get the results they need, all without leaving home.<br><br>We appreciate you giving us a try and wish you the best with your pest control needs.
Sarah F
Ordered products from Do My Own. My package was shipped the very next morning. Very pleased with service and will use again.
Kent G
They shipped a bottle of Talspar P in a box with no protective packaging. The cap and seal were broken and it leaked in the box. I kept it anyway and it is not working after two consecutive sprays for mosquitos. I have used this product for years without any problem so I’m not sure what was sent since the seal was broken.
Christopher Jackson
Update: They spend more time responding to negative reviews than they do customer service requests. They claim it is still tracking to ship which it isn’t. FedEx has said they don’t know where it is and that is it within the window for DoMyOwn to file a claim but they refuse to. /Update Do not buy from DoMyOwn. They advertise free shipping and list 2 day shipments when checking out. However, they use fedex economy ground which can take up to 2 weeks to deliver. Despite this, they will not make it right. Not even a free return label should the package eventually arrive (even though fedex has admitted they lost it but can’t do anything without the shipper initiating the claim). No they will tell you that they can’t do anything until some crazy future date when your package might arrive by at which point they will innitiate a new shipment with the same shipping method. Just the fact that they don’t pay shipping on returns alone is an indicator that they are unscrupulous. Their customer service also uses human firewalls that “speak to the supervisor on your behalf” (I didn’t ask for the supervisor. This was their practice for handling even simple returns both times I’ve called in) only to come back and tell you there is nothing that can be done.
Provider response
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. Your frustration is completely understandable, especially when it feels like your order hasn’t moved as expected.<br><br>We’d like to clarify that your order was processed and shipped the same day it was placed (July 24), as part of our commitment to fast and free shipping. While we do provide estimated delivery windows during checkout, we don’t advertise guaranteed 2-day transit times with our free shipping option. Unfortunately, the FedEx hub handling your order is currently experiencing staffing shortages that have caused unexpected delays. This is absolutely not the experience we want for our customers.<br>Regarding returns, our team is always happy to provide a free return label if an order arrives outside of the estimated delivery window. At the time of your call, your shipment was still tracking within the expected range, but I would like to clarify that we will fully cover return shipping if the order does not arrive on time. <br>We strive to make every situation right and regret that we missed the mark here. If your order has still not arrived or you need further assistance, please don’t hesitate to reach out directly, we’re here to help make it right.
Pete
Very slow shipping, used multiple carriers, customer service difficult to get in contact with and unapologetic. Save time and money and use Amazon instead
Provider response
Hi Pete,<br>Thank you for your feedback. We’re sorry to hear about your frustration with the shipping delay and want to assure you we take your concerns seriously.<br><br>We looked into your order and can confirm your package is in transit and scheduled to arrive by the end of this week. While our standard free shipping typically takes less than 10 business days, we understand how inconvenient any delay can be.<br><br>We also saw that you reached out to us by phone. It appears that some of the calls may have dropped due to connection issues, which may have made it harder to get in touch. Please know our customer service team is available Monday through Friday, 9 AM to 12 PM and 1 PM to 5 PM EST via phone, live chat, and email, and we’re always happy to assist.<br><br>We appreciate your business and hope your package arrives shortly. If there’s anything more we can do to help, feel free to reach out directly.
Steven Barrow
Good people and great products.
Jerry lc
Due to time difference I was confused about shipping date. Company did their best to get me the delivery fast, however onces it on Fedex position is up to their working schedule. My package was received basically the next business day. Will buy from them again.
Provider response
Hi Jerry, <br>We reviewed your order and it was placed after our expedited shipping cut-off time of 12 PM EST on Thursday. As advertised during checkout, orders placed after this time will ship the following business day—Friday in this case. Please also note that FedEx does not offer expedited weekend delivery to most areas which is why the delivery will be on Monday.<br>We strive to provide clear expectations by displaying the estimated delivery date next to each shipping method during checkout, so customers know when to expect their package. Please let us know if we can be of further assistance. We are always happy to help.
Drake Hutson
I wish every company I’ve dealt with was as seamless as this one. I’ve been using DoMyOwn for a couple of years now and I can’t speak highly enough. Thanks! Keep up the great work.
MACARONI684
DOMYOWN Google Customer Review February 8, 2025 Thanks, my order Merit 0.5 G Insecticide Granules arrived on the 5th of February 2025; my only complaint was that this shipment was in a small parcel box containing my 30-pound granules. When you cut the box with a razor blade, it cuts into the product. I've been with DoMyOwn for many years and this wasn't one of my favorite deliveries of my product.
Solomon Shaffer
So incredibly helpful. They are the best resource for all of your questions. Great prices and customer service. Highly recommended.
FATIMA BLUSH
They sell excellent products. The best thing about them is their customer service. They are wonderful people to talk to on the phone and they fix problems associated with bugs and pests.
P T
They selling products they dont have in stock and they think customers will know that?! Unreliable. How wbout put some information on the page the product is not available or they is extended wait time! Spoke with CS and they give me the most idiotic respond that if the product in in fact in stock than there will be GREEN CHECK mark next to it?! Wow!
Provider response
My name is Jill Pierce and I am the Senior Director of Consumer Care here at Do My Own. Thank you for sharing your feedback. I’m truly sorry for the frustration you experienced with your order. We understand how important it is to know if a product is in stock before purchasing, and we’re working to make this clearer on our website.<br><br>I apologize if our explanation about the green check mark wasn’t helpful. We’ll be taking your feedback to heart to improve our communication and service.<br><br>If there’s anything else we can do to assist you, please feel free to reach out. We appreciate your patience and understanding.
Sharon Blackwell
I usually purchase from the website-but made the mistake of driving here. They do not have a retail business here - do not drive here as a customer. Also one of their employees was parked between the two handicapped spaces, essentially blocking both of them.
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