About this provider in Eatonton
A little bit about us... High Priority Pest Services, Inc. is a locally owned and operated Pest Management Company with 25+ years’ experience in all aspects of the pest control industry. From selling, servicing & managing pest control companies to developing, manufacturing & distributing unique products for the pest…
Rating breakdown from customer reviews
4.9
238 reviews
Customer reviews for High Priority Pest Services, Inc.
Keith Shepherd
Burton came out and replaced our termite terminals with a new Sentricon system. The job was done in High Prioritys usual quick work and well manicured. Thanks for a job well done.
Provider response
Thank you Keith for the great review! We appreciate 5 Star reviews from clients who we have served for years. We're glad to hear that Burton did a quick and well-manicured job replacing your termite terminals with the new Sentricon system. It's always our goal to provide efficient and high-quality service. Thank you for your continued trust in High Priority.
Bonnie B
Super local service! Mark, Burton and the team are very responsive and professional!! They assisted us with some “visitors” in our attic. We’re very happy with their quick plan and execution to deliver. It’s nice to talk with a live person in these days of AI and poor customer service. Highly recommend them!!
Sandra Davis
I'm not really a person who does reviews, but I want to say how pleased I am with the promptness of High Priority Pest Services. I awoke Sunday to a swarm of termites around the bedroom window. I searched NextDoor for recommendations and High Priority was touted. I went to their site, followed the instructions, i.e. uploaded photos of what I wasexperiencing and they had someone out, the issue addressed and the problem hopefully eradicated. Just a major load off my mind! A HUGE thank you to Mark in the office and Lamar Glow, the technician!! VERY much appreciated!!
Provider response
Thank you for your wonderful feedback regarding High Priority Pest Services. We are thrilled to hear about your positive experience with our prompt service, especially your interaction with Mark and Lamar. It's great to know that we could alleviate your concerns about the termite issue so quickly. Your appreciation means a lot to us, and we strive to continue delivering high-quality service to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Sandra Davis
The representative was able to walk me through the actions he was taking today. Apprised me of subsequent scheduling and the nature of the termites that I was seeing. I really appreciated his thorough response.
Provider response
Thank you for your wonderful feedback about High Priority Pest! We are thrilled to hear that our representative provided you with a thorough explanation of the actions taken during your visit, as well as the details regarding the nature of the termites you observed. Clear communication is important to us, and it’s great to know we met your expectations. If you have any further questions or need additional assistance, please feel free to reach out to us directly. We look forward to serving you again in the future!
Marina Malone
It was a last minute appointment, professional service, on time , explained everything and answered all my questions. Would choose again, thank you!
Judith Barnes
Technician Lamar was excellent in not only his knowledge of what to do, but also excellent in his implementation of that knowledge. Lamar also possesses a charismatic personality which made it easy to engage with him in our conversation. Skills greatly appreciated.
Provider response
Thank you for your wonderful feedback about High Priority Pest! We are thrilled to hear that technician Lamar provided you with excellent service, showcasing both his extensive knowledge and charismatic personality. It’s great to know that his skills made your experience engaging and enjoyable. Your praise will surely be shared with Lamar and our team. We always strive to deliver the best service possible, and your kind words encourage us to continue that effort. Should you need assistance in the future or have further questions, please feel free to reach out to us directly. We look forward to serving you again!
Paul Martin
First time using High Priority Pest Service and they where prompt and did a great job.
Provider response
Thank you for your kind review of High Priority Pest! We are thrilled to hear that your first experience with our service was prompt and that you were pleased with the job we did. Your feedback is greatly appreciated, as it motivates us to maintain high standards. We look forward to the opportunity to assist you again in the future. If you have any questions or need further assistance, please feel free to reach out to us directly. Thank you once again for choosing High Priority Pest!
Judy Robinson
The provider was very pleasant and took the time to explain the whole process.
Provider response
Thank you for your kind review of High Priority Pest. We're thrilled to hear that our provider made a positive impression and took the time to thoroughly explain the entire process to you. Providing clear communication and excellent service is a top priority for us, and your feedback reassures us that we are on the right track. If you have any further questions or need assistance in the future, please feel free to reach out to us directly. We look forward to the opportunity to serve you again!
Julie Guevara
Very unprofessional!! I was being charged monthly and they would only show up, park by my mailbox and drive away 2 minutes later!! I have my camera recordings as proof!! Called MARK various times and his response was always " i don't know, I'll have to check" and I would NEVER get a call back!! He sure does well hiding behind the phone, very disappointing because all they care about is charging that card but not servicing as should!!
Provider response
Thank you for sharing your feedback regarding your experience with High Priority Pest. We sincerely apologize for the inconvenience you faced regarding service interruptions and communication issues. It is concerning to hear about the lack of follow-up you experienced, and we are committed to addressing these matters to enhance our service and ensure accountability from our team members. Your satisfaction is important to us, and we appreciate you bringing this to our attention. We invite you to reach out to us directly so we can understand more about your experience and improve our services. We hope to have the opportunity to serve you better in the future.
Cornelius Lawson
I am very pleased the professional and friendly Mr. Burton is he comes to my house I am at work and we talk through my ring camera or I am home . Thank you Mr Burton for everything you do
Provider response
We are grateful for your feedback about our professional service. Your trust means everything to us. It's wonderful to hear that you found our company to be very professional, as we take great pride in maintaining the highest standards in everything we do. Your recognition of our professionalism truly validates the effort we put into delivering quality service to each and every client. Thank you for taking the time to share your positive experience with us.
barbara miller
Wes provided excellent service. He was friendly and all treatments delivered thoroughly and professionally.
Provider response
Thank you for taking the time to share your positive experience with our timely scheduling and professional treatments. We truly appreciate your feedback regarding our customer service and response time. It's wonderful to hear that we were able to schedule your initial appointment in a timely manner and that our team delivered all treatments thoroughly and professionally. Your recognition of these efforts means a great deal to us and helps us continue to maintain the high standards we strive for in our service delivery.
Mark Buttimer Sr
Excellent attention to detail! Highly recommend for pest control problems! Burton is very knowledgeable and attentive!
Provider response
Thank you for taking the time to provide feedback. We truly appreciate your kind words. Excellent attention to detail is our priority, and we're glad that it was evident in our service. We strive to maintain this level of quality in all our pest control work. Thank you for your recommendation!
Manhal Jijika
Excellent services all the time,
Provider response
Thank you for your wonderful feedback about High Priority Pest! We're thrilled to hear that you consistently receive excellent service from our team. Your satisfaction is our top priority, and knowing that we met your expectations truly motivates us to keep delivering top-notch pest control solutions. If there's anything specific you'd like to discuss or any further assistance we can provide, please don’t hesitate to reach out to us directly. We appreciate your support and look forward to serving you again in the future!
Paula Bryan
Burton Ayres is great to work with- returns calls promptly, assesses and listens, and goes right to work. High Priority Pest Services is lucky to have him, and as a new customer I certainly understand the recommendation from a friend that put me in his direction.
Provider response
Thank you for sharing your positive experience with High Priority Pest. We are thrilled to hear that Burton Ayres provided prompt and attentive service, and we appreciate your kind words about his work ethic. It’s wonderful to know that our team made a great impression on you and that you were recommended by a friend. We strive to maintain high standards for customer care and will continue to ensure our clients receive the best service possible. If you have any further questions or need assistance, please feel free to reach out directly. We look forward to serving you again!
Steve Rawlins
Wonderful company to work with! Very efficient, very effective. Would highly recommend!
Provider response
Thank you for your wonderful feedback about High Priority Pest! We’re thrilled to hear that you found our services efficient and effective. Your recommendation means a lot to us as we strive to provide top-notch pest control solutions. We appreciate your support and would love to serve you again in the future. If you have any questions or need assistance, please don’t hesitate to reach out to us directly. Thank you once again for choosing High Priority Pest!
kesha effort-never-dies
Professional and let me know when he was done. Great service
Provider response
Thank you for your positive feedback about High Priority Pest! We’re thrilled to hear that you found our service professional and appreciated the communication regarding the completion of the job. Our team strives to provide excellent service and keep our customers informed every step of the way. We welcome any further feedback you may have and invite you to reach out to us if you have any questions or need assistance in the future. We look forward to the opportunity to serve you again!
Miyuki Anderson
Lamar did an excellent job spacing and inserting our termite bait stations. I highly recommend High Priority for your pest control needs. Our regular technician, Burton has excellent response time, great knowledge and is always professional and friendly!
Provider response
Thank you for your fantastic review of High Priority Pest! We are thrilled to hear that Lamar did an excellent job with the termite bait stations and that you found Burton to be responsive, knowledgeable, and professional. Your positive feedback is greatly appreciated, and it motivates our team to continue delivering top-notch pest control services. Should you have any further questions or need assistance, please feel free to reach out directly. We look forward to serving you again in the future!
Judith B
Manager and then technician were very professional and appeared to know the job they were hired to do. Technician was also very thorough in describing what he has done so far.
Provider response
Thank you for your feedback regarding your experience with High Priority Pest. We are thrilled to hear that you found our manager and technician to be professional and knowledgeable, and that the technician took the time to thoroughly explain the work completed. Your satisfaction is important to us, and we’re glad to know we met your expectations. If you have any further questions or need assistance in the future, please feel free to reach out directly. We appreciate your support and look forward to serving you again!
Paragd Dave
Lamar Glow is very knowledgeable and courteous. He took the time to explain in detail issue we are facing and he provided beat options to solve. This was not part of the service he was here to perform.
Provider response
Thank you for your kind words about Lamar Glow and for taking the time to share your experience with High Priority Pest. We're thrilled to hear that Lamar's knowledge and courteous service made a positive impression, and that he could provide you with valuable insights beyond the scope of your initial service. At High Priority Pest, we believe in providing thorough support to our customers, and it’s wonderful to know that this resonated with you. If you have any further questions or need assistance in the future, please don’t hesitate to reach out to us directly. We look forward to serving you again!
Dr. Allison Menke
High Priority Pest Control has been helping keep us bug free for years! They are always prompt, professional and safe with our multiple pets. Highly recommend!
Provider response
We sincerely appreciate your continued trust in High Priority Pest Control and are delighted to hear that our prompt and professional service has kept your home pest-free while ensuring the safety of your pets. Your recommendation means a lot to us, and we look forward to maintaining this level of care for many years to come.
Frank Farley
Not sure anyone showed up this month. Never received a notification of service. Surely if a tech had walked around my yard they would have seen, and surely replaced the missing cap of the centracom termite bait station.🤷♂️
Provider response
We appreciate your feedback, but we are uncertain of the basis for the three-star review. Upon checking our records, we can confirm that your service has not yet been scheduled. As a result, no technician has visited your property, and the Sentricon station has not been replaced. We understand your concern about the missing cap on the Sentricon termite bait station, but this will be addressed during your upcoming service appointment. We kindly request that you consider revising or removing the review until after your service has been completed, as it would provide a more accurate reflection of our work. If you have any questions or would like to schedule your service, please don't hesitate to contact our customer service team.
Tia
I would like to give this company 5 stars as the treat does work. Wasps had taken over my yard and my family and it couldn't enjoy it or the pool. The awesome reviews are what made me settle on High Priority Pest Services. The initial service was great. After discussing the issues I was having, my yard was sprayed and things were great for about 6 months. I stopped getting messages about when my yard would be serviced; therefore, the gate was never unlocked when they came. As a responsible pet and pool owner, this is something I never do unless a service is being provided. I called and left SEVERAL messages, sent emails, and texted the number listed for confirmations. The owner, Mark, contacted me in April and indicated that the servicemen were nothing that the yard was serviced and I should be getting emails. I have NEVER gotten an email since the initial quote. He was obviously not returning any funds but did agree to start the treatment over with a few monthly treatments and then bi-monthly once things were back under control. Someone came once. I tried to reach out again via text, email, and phone. No response. I got a message saying my yard would be serviced. Gate was left unlocked. No one came. I gave them a chance, but drafting monthly and treating once every 6 months is stealing, crazy, and unprofessional. Again, the treatment works but if you live in the Augusta area and want it done with fidelity, you should find another service provider.
Provider response
We are very sorry for the lack of communication and the inconsistency in our service. I understand your frustration, and I want to assure you that this is not the level of service we strive to provide. I will personally be at your home this coming Monday to assess the situation, determine what went wrong, and work out a plan to make our service better. We value your business and feedback, and we are committed to resolving these issues to ensure you receive the regular, effective pest control treatments you deserve. Again, I apologize for the inconvenience, and I look forward to addressing your concerns in person.
Shallise Johnson
Everything was going well after the initial two times they came out. However I have called the company several times telling them, I have a wasp nest that is getting larger by the week. They have not came out nor have they returned my calls. This has been going on for two months. Now they have charged me, and has not returned to even uphold their two-month scheduled appointment. This was after I already left them a voicemail asking them if they cannot come out to just cancel my contract with them. Now I will have to call my bank and figure out how to cancel this transaction because obviously they do not return customers’ calls, or try to uphold their promise.
Provider response
Our sincerest apologies for not living up to your expectations. We expect more from us, as a company, to always do the right thing and treat our customers as we would want to be treated. Someone will be reaching out today to help you with your wasp problem at no additional charge. Also, we will refund your last payment which you will see on your statement in the next few days. We can and will do exceedingly better to satisfy our customers needs.
Anne Lyon
Profession and timely
Provider response
Hey Anne Lyon so sorry to hear your experience wasn't awesome. What can I do to make it right?<br><br>Can we please get your address so we can check into your account?
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