Northwest Exterminating - Buford

Chris is like extended family at this point. We have been using their services for well over 6 years now and we have never had any issues with rodents, pest or bugs. He even helped us to get a chipmunk out my home office on one occasional. I was terrified of the little joker, screaming like a crazy lady, but Chris calmly opened the window, used the window screen as a ramp and little buddy went running right up the screen and back out the window. I gave Chris a good laugh that day!

Rick does such a great job. He comes in and asks how we are doing, he makes sure everything is setup correctly and he is really quick with each service. He has a great attitude and knowing I have a trusted individual coming to my house makes a difference for me and my family! Definitely wouldn't want anyone else to do the work!

Chris always lets us know when he’s coming to service our home. He’s a really nice guy. We haven’t had any problems with pests or termites, so all is working!

Highly recommend Northwest and my guy, Devin. He'll take very good care of you.

Northwest has performed an excellent job in managing pest control. The representative for my community, Devon Cadzee, is truly dedicated to customer satisfaction. I know that I can always count on him to get the job done.

Excellent, thorough services. Definitely worth the $$. My service technician, Rick, is the best.

Chris provides service in a professional and friendly manner. He takes the time to do things right the first time and to answer any questions we may have.

Sam does an amazing job for us! He is kind, thorough, and knows what he is doing. I appreciate the fact that if we have any problem you immediately come out and take care of us. We have used you for a long time and will continue to as well. Thanks for all you do for us!

Thus far, no complaints.

Our tech Dustin has become a friend of the family. He does a great job and is a very authentic human being. He too does a great job and is always open to suggestions and requests.

Awesome job.

I have been their customer since 03/10/2008. I had a surprisingly negative experience when I tried to cancel my service with Northwest Exterminating. I recently paid for the next three months just two weeks ago, as they require payment in advance for each quarter. According to the agreement I signed on 06/12/2013, I can call them any time during the contract period if I see any pests in my home. ( "If request is made by the customer for additional service on the pests specified on the front of this agreement, this will be done at no additional charge." ) However, when I spoke with a representative on the phone, she informed me that my cancellation would be effective immediately, despite the fact that I had already paid for the next three months. This is in direct contradiction to requiring a 30-day advance notice for termination ( "The terms of this agreement are noted on the reverse side of this agreement and will renew automatically unless they are modified by mutual consent or terminated by either party with a thirty(30) day written notice: ) So they require a 30 day advance notice for cancellation. But they will not serve you during these 30 days, even though you have already paid for these 30 days. I was also surprised that the woman kept raising her voice at me. Im also going to file a complaint with the Better Business Bureau.

I initially requested a one time service for an exterior spray and was told this would not be an option- I would have to sign up for a quarterly service agreement which I told the woman I would need to consider. I was sent an agreement to sign and fill out which I never did. In spite of this, a service was still performed without any further confirmation on my end. I reached back out to customer service to inquire about this and they said I would still be billed and held accountable for the service even though I did not sign to have it completed, which does not seem right to me. It’s a shame as the gentleman who consulted me said we had a pest problem in our attic, but I certainly will be using a different company after this experience to take care of that. I hate to leave a bad review as this seems like an overall great company, but I can only speak to my situation.

Northwest came out to our home to do a Sentricon quote for termite prevention. We signed up on the spot for $700 (1st year) and $300 (each year after) and provided a card for payment. The installation was scheduled on the following Thursday. A work order was clearly submitted since 811 came to mark the ground 2 days prior to the installation for safe digging. Thursday came and went...no installation. We waited until the following Thursday thinking maybe they gave us the wrong date, still nothing. We called the Buford location, no answer. Called again after an hour, still nothing. We called Northwest's main office number and they too were unable to get the Buford location on the phone. So we canceled the service with them. We called Arrow which was way more thorough and professional with both the quote and installation. Arrow was also cheaper ($620 1st year, $290 each year after) and the termite warranty is unlimited whereas Northwest is 1 million. So I guess thanks for ghosting us.

Avoid these landscape people. Unprofessional . Can’t drive their trucks either. On their phones and will run you off the road. Why use a company who cares less about the community they are supposed to service?

I tried for several months to continue services with this company after purchasing my home, but the only good thing they were good at was trying to collect their termite bait stations from my property. It took about 5 months to finally get someone to come discuss services with me at which point I signed a contract for the almost every service they provide. I was promised mosquito traps. Never came. Traps for mice. Never came. Monthly services. Never happened. They showed up for the initial spray and inspection, then Never again. I called them after they were a few weeks late with my first monthly service only to be told my account had not been activated. So I cancelled everything but the termite service and bait stations. To this day which is almost a year later, I have not heard or recieved mail from this company. I suppose I will catch them trying to remove the bait stations again sometime soon.

Quoted me a ridiculously high price for squirrels in attic. Another company is doing the exact same procedure for half the price

WORST SERVICE. THEY ARE NOT WHAT THEY SAY THEY ARE. AFTER GETTING A SERVICE FROM THEM, I GOT MORE PESTS IN MY HOUSE. I THINK THEY ARE USING WATER INSTEAD OF CHEMICALS. ALL THESE REVIEWS I THINK THEY PAID FOR IT. PLEASE DONT TAKE SERVICE FROM THEM. THEY ARE JUST FRAUD. SO MANY HIDDEN CHARGES

Alright

We have owned our house for a year now. We were a little late getting everything going, but they worked with us to complete the process.