About this provider in Palm Harbor
Established in 1978 in Palm Harbor, Florida, Bug Master Pest Control has proudly sustained its reputation by providing the Tampa Bay Area with safe, effective, and quality pest control and lawn care services. As a small family owned and operated business for over 45 years, Bug Master continues to remain committed to…
Rating breakdown from customer reviews
4.6
125 reviews
Customer reviews for Bug Master Pest Control
Harry Petraitis
Lawn Service Aeration
Provider response
Thank you for the 5-star review! We always appreciate the feedback.
James Cornett
Excellent service! Will continue to use in the future!
Provider response
James, thanks for sharing your confidence in our service. We’re grateful for your trust and look forward to future visits.
Jp Gelazin
True professionals, would recommend them to anyone with an insect problem. We tried everything, but couldn't get the bugs out of our office! These guys were able to fit us in quickly and took care of our problem in no time. Thank you bug master!!
Provider response
We appreciate your recommendation, Jp. It's rewarding to know we could provide timely, effective pest control for your office. Thank you for sharing!
Peggy Webber
Our shrubs and lawn have never looked better!! So thankful for the mosquito and flea spraying. The techs, Alan & Travis are the best!
Provider response
Peggy, that’s wonderful to hear! We’re so glad your lawn and shrubs are thriving, and that the mosquito and flea treatment is making all the difference. We’ll be sure to pass your kind words along to Alan and Travis. Thank you for being a valued part of the Bug Master family!
Kenneth Hoffman
Always on time for service, and thorough lawn treatment.
Provider response
Kenneth, thank you for acknowledging our punctuality and dedication to thorough lawn treatment. We appreciate your feedback on your service experience.
Eric Velarde
Alan has been servicing my home for 10+ years. Always great service!
Provider response
Eric, thank you for the review! What makes our company truly special is our amazing technicians! We are very thankful for our Bug Master Family, and thank you for being a part of it! - The Bug Master Team
Douglas Baker
Very professional
Provider response
Douglas, we truly appreciate your feedback! Professionalism means a lot to us at Bug Master Pest Control, and we’re grateful for your kind words!
Nancee Laursen
Always on time Always professional Always gets the job done! Would definitely recommend*****
Provider response
Thank you so much, Nancee! 🌟 We truly appreciate your kind words and the trust you’ve placed in us. Our team takes pride in being reliable and delivering results. Thank you for sharing your experience!
Vasilis Liarikos
After all the rain a couple weeks ago we started to see a lot of bugs (mostly roaches). Bug Masters showed up and we haven't seen a bug since. Very clean and professional team and we appreciate how fast they came out after we called about the problem.
Provider response
Thank you Vasilis! We’re happy to hear that you had such a great experience. Our team works hard to ensure every visit is thorough, professional & effective. We truly appreciate your support! <br><br>- The Bug Master Team
Jonathan Oliveira
Amazing experience with Bug Master. I don't feel like just another number. They actually care, take time to answer my questions, respond quickly and treat me like a valued customer. You can tell they take pride in their work. Pricing is honest, fair, and competitive. No hidden fees or pressure.
Provider response
Thank you for your kind words, Jonathan! Providing personalized service, honest pricing, and genuine care for our customers is exactly what we strive for every day. Your feedback truly means a lot to our team. We're grateful for your trust and look forward to continuing to serve you!<br><br>The Bug Master team
JOSEPH DINAPOLI
been with bug master for a dozen years---always on time, workmanship does what i expect, office very responsive and reasonably priced.
Provider response
Your ongoing trust in Bug Master Pest Control is valued. It's great to hear our punctuality, service quality, and responsive team meet your expectations.
Pat Forkins
Dan and Alan were fantastic… showed up on time. They found the issues in a few units that I manage. I’d recommend using bug master… termites if caught early can solve a lot of problems.
Provider response
Thanks for the great review, Pat! We're happy Dan and Alan were able to address the issues quickly. Early detection really makes a difference. Glad we could assist!
Cheryl Edgil
Dan was very thorough and spoke freely about different tips and tricks on how to keep the different types of bugs/ants away.
Provider response
Glad Dan's expertise helped you with valuable tips to keep pests at bay. Bug Master Pest Control values our customers and comprehensive service advice, Thank You for the Positive Feedback!
Drosso Kapaniris
Amazing service!!
Provider response
We’re thrilled to hear you found our service amazing! Bug Master Pest Control is dedicated to providing top-notch solutions for all your pest needs.
Thomas
Responsive when I "go" to them with issues Constant changing of service personnel No info before or after visit as to what service was performed Frequent changing of service dates Never seen granular treatment on yard Local small business Kept hoping performance would get better but lost my backyard to weeds and had fungus and chinch bugs in front. Contacted office and was told to wait until next service(my property is 5 minutes from their office) and I expressed my concern but figured I would have to wait. However, within an hour, my service tech did show up and checked out the issues but told me nothing could be done about the weeds but he would address the chinch bugs. An hour later, someone else shows up without me knowing they were coming, did not introduce himself, and got mad when I asked him to face me when talking so I could hear him. Whomever he was needs to go to charm school and learn how to talk with customers. Cancelled service but wish it had turned out differently as I prefer to give my business to local, smaller operations........
S Lett
We are very happy with the service we receive especially our technician
Provider response
We're pleased to hear you're happy with the service, especially with our technician.
Ron Thiem
Tired of this company not taking care of lawns correctly. When they fail they put the blame on irrigation company or more often the lawn company.
Provider response
Ron,<br><br>We are very sorry to hear that you are unhappy and would love to correct the situation. But are you sure you have the correct company? After searching our database, we are unable to locate any records of having serviced your property. Can you please provide us (via email) an actual name or an address of the lawn(s) that we have serviced for you? Since we aren’t able to find records of any services under this name, an address will help us to determine what may have gone wrong. <br>As a small, local, family-owned business, we pride ourselves on our quality customer service. And we prefer to show respect to other businesses. It is not our practice to “put the blame” on them, or disparage them in any way. As you may know, there are several moving parts that need to be maintained in order to establish a healthy green lawn. This includes proper irrigation (timing, zones, coverage), mowing practices, and of course things beyond our control such as Mother Nature. If one of these moving parts requires tweaking based on our professional opinion and 40+ yrs. of experience, please understand that it is a courtesy to relay this to the customer, and this is by no means done to place blame on another industry professional.<br>We would truly like to help you, so if you would kindly call us or send an email to office@bugmastertampabay.com with your details, we are more than happy to search for the account and offer more information.
Jeff Sussman
The landscaping company that I used to use, used them, they were not bad for my lawn service. I thought I had a pest problem in my attic. Charged me close to $300 never came back with in the 10 days or set up an opponent. Found out it was a sprinkler well problem. Will never use there service again
Whit Adams
I recently moved to the area and wanted to get a pest control company. I saw Bug Master was local so I spoke with them and thought I'd give them a try. Set up an appointment for service which was a three hour window, not my choice, but OK. They didn't show and when I called they said their "technician" had a medical emergency so they could not come. I wonder to myself, do they only have one truck and one technician, but OK, a medical emergency is a medical emergency. Make a second appointment. This time got a 2 1/2 hour window. I patiently wait and once again, a no show. Called and they said they had not received a contract from me (which I had sent them twice by e-mail) so they simply chose not to show up (although they had a week to notify me of this). Seems like just another small business being poorly managed and run with no desire to provide customer service. I'm sure there will be a new building for rent soon where they are currently located.
Provider response
Mr. Adams, we do apologize that you have had these issues. This is correct, our technician was rushed via ambulance to the emergency room and was admitted that day. Unfortunately, this was something that we had no control over. We do have several trucks and several technicians, however none of them were in your area on the day of your appointment and we were not able to accommodate the original time frame. Like every service business, it is necessary to give a 2 hour window and this is certainly not unreasonable with a service business. When we called to reschedule the original appointment, we were told that you found another company. When we received a third call from your daughter weeks later, we were told that you were dissatisfied with the company that you used because you believed they may have used water to treat. We did schedule a tentative appointment, pending confirmation, but when we called the day before we were not able to speak to anyone to confirm the appointment. We understand something like this is can be disheartening for someone new to the area, and for that, we do apologize. Bug Master has been in Palm Harbor for 38 years, and we intend on continuing to provide quality service to the Tampa Bay area for another 38+ years. We encourage you to contact us at 727-784-4965 if you would like to discuss the previous issues.<br>Thank you
Kristie Delk
Do not use this company. Complete waste of money. They do the very bare minimum and the price keeps going up.
Provider response
While we try our best not to increase our rates, periodically (2-4 years), this does occur. Unfortunately, if necessary we do implement slight rate increases, as do most businesses. We always work with our customers, so if there is anyway to rectify this issue, and you were in fact a previous customer, please call our office at 727-784-4965 so that we can look into the issue and resolve it for you.<br>Thank you
Daniel Melker
Unfortunately I tried to avoid writing this but the owner Mr. Zervos was given every opportunity to simply admit that my lawn had Fungus present. He chose not to. 4 different services came to my house and inspected the lawn and all 4 said a Fungus was present. I e-mailed Mr. Zervos 6 times simply asking for him to admit what I already knew. Thus I am writing this review. I would never had written this if Mr. Zervos could have been open minded. Enough said!
Mandy Lester
Seriously horrible staff was told I was going to have someone come out early Wednesday morning to spray for fire ants and I get called saying they will be here between 11-12 that's not early so I asked if we could do a different time I had to work that's why I said early Wednesday she said nope or he can come out September 7th. She was very rude acted like she didn't care it was there mess up. Very horrible customer service and the staff is very unfriendly as well.
Provider response
I do apologize that you are unhappy with the time frame that was given for this appointment. Unfortunately, when you scheduled the original appointment, you were not at home. We did have to work around the tech's other appointments to try to get him back to your property, and this was the only available time on this particular day. As we advised, his schedule would have allowed for any other day at the earlier time frame that you requested.<br>Thank you
B G
I would not recommend this company!! This is a picture of a large fire ant mound that was left untreated (again) after I had taken off work to meet with the owner of this company to discuss my concerns about the deteriorating condition of my lawn. He apparently did not care enough to take notes or relay my concerns to the technician, who only spent about 10 minutes spraying a one acre property. I did not even get an apology or an offer to re-service when I called to tell them about this, so I canceled their service. What I did get however was excuses, attitude and zero accountability!
ZMAN ZMAN
I would not recommend this service to any one. This company destroyed my grass on my couple of properties and I trusted them so much. I called owner who came to the property checked and started argument saying that he cant do anything and told me that this is normal????? I will provide you pictures. Now I have company who really know the business and care for the lawn. The new company fixed all issues that bug master couldn't do it for just one month. Very pleased.DO NOT USE BUG MASTER . My experience is so bad with this company and dont wish to anyone like this.
Jacob O
I am more than unhappy. I signed up for monthly (!) service (because they "guaranteed everything" that way), and after a year of their service my lawn looks worse than a year ago. It is mostly nutsedge now, with a lot of bare spots. They come as they pleased, different people every time, and the last one even had no clue what areas are included in the contract!!! I was lucky to catch him, but many times they came and go unnoticed, since there is no warning whatsoever...
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