About this provider in Lake Mary
Heathrow’s top pest control and termite experts, Massey Services, offers professional pest control near me and invites you to book your free inspection today! Trusted by over 1 million customers, we offer a No-Nonsense, Money-Back Guarantee. Voted #1 best pest control company, we provide lawn care s
Rating breakdown from customer reviews
4.6
344 reviews
Customer reviews for Massey Services Pest Control
Jen
See update at the bottom…. Lake Mary Massey office is terribly unorganized. Tech changes all the time, schedule is always messed up and they charge me when they show up and my gates locked to most of my yard. PLEASE KNOW: The people working there are always kind and trying to get it right. I have yet to figure out why it's so unorganized. I appreciate their kindness at least. The employees attitudes are what helps keep me as a customer. So hear that Massey corporate! HELP YOUR EMPLOYEES O
Provider response
We are concerned to hear about the scheduling issues and organizational challenges you've experienced, Jen. Your feedback regarding our employee dedication and kindness is invaluable to us, and we're grateful that their positive attitudes have helped maintain your loyalty as a customer. <br><br>We t
Nicole Haves
For lawn and shrub care, save your money. Dissent address any issues I’ve pointed out for months and when you do, nothing is done. New company pointed out I have mites on my shrubs, so much for spending a year service without it being addressed along with the dollar weeds, other weeds, and horribly inaccurate billing. Not to mention not doing services they claim to do. Supposed to have my annual aeration and they put down chemicals without telling me. No yard stake or email and I have a dog. Ple
Provider response
We sincerely apologize for the negative experience, Nicole. We take your feedback seriously, and we understand your disappointment. <br><br>A representative from our Corporate Office will contact you as soon as possible to address your concerns.<br><br>Kind regards,<br>Massey Services Customer Care
J C
If I could give this location zero stars, I would. At a very compelling and professional visit with a sales representative, despite my hesitations about using them, I signed up for pest, lawn, and irrigation maintenance. Massey repeatedly failed to complete scheduled services at my home. Despite multiple appointments being set, no one ever arrived to perform the work. I ultimately terminated my services, yet more than two months later I am still waiting for a refund of nearly $2,000 in prepaid
Provider response
Good afternoon,<br><br>Thank you for bringing this to our attention. We are deeply sorry to hear about your experience. You have our sincerest apologies, and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as customer service is our numb
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Treatment and cost guides before you call
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