About this provider in Jacksonville
At ProForce, we specialize in delivering eco-friendly, concierge-level pest control services tailored to your unique needs. With comprehensive solutions for pests, termites, and mosquitoes, we ensure your home remains safe, comfortable, and protected from pests, year-round. Our professional team is dedicated to…
Rating breakdown from customer reviews
4.6
1,246 reviews
Customer reviews for ProForce Pest Control - Jacksonville
ashley ward
Rafael did an amazing job 👍
Khaleah Gwyn
Thank u Ricardo for the quick and efficient service.
Wade Creighton
Matthew T was professional efficient and very personable represented the company at its highest as you should expect definitely gonna Continue business based off the customer service I received thank you very much
William and Hannah Gowen
George was super knowledgeable and helpful throughout his inspection! I appreciate him taking the time to help educate me during his service.
Provider response
Thank you for your feedback! We’re thrilled to hear that George was knowledgeable and helpful, and that he took the time to educate you during the inspection. We truly appreciate your trust in Proforce!
Lisa Gell
Jose was very professional and courteous.
Provider response
Thank you so much for your review, Lisa! We’re happy to hear about your positive experience. Providing top-quality pest control service is what we strive for every day, and we look forward to continuing to protect your home. Your satisfaction and peace of mind are our top priorities!
Meek King
professional, timely honest and knew is job. Thanks for keeping me bug free!!
Provider response
Thank you for your feedback! We’re thrilled to hear that our technician was professional, timely, honest, and knowledgeable. We’re glad we could help keep your home bug free and truly appreciate your trust in ProForce!
Oksana Kondrashova
We recently had a termite inspection at our home in Jacksonville, Florida, and George from ProFors Pest Control did an outstanding job. He carefully inspected the entire area around the house and was very thorough and professional. Inside the home, I asked him to remove his shoes because we have a baby, and he was very respectful and understanding about it. He worked аккуратно and responsibly, paying attention to every detail. George is a very responsible, polite, and professional technician. I was truly impressed with his work, and we will definitely continue working with ProFors Pest Control. Highly recommended!
Provider response
Thank you so much for your detailed and thoughtful feedback! We’re thrilled to hear that George provided such a thorough and professional termite inspection at your home in Jacksonville. It’s wonderful to know he was respectful of your request to remove his shoes and worked carefully and responsibly throughout the visit. Thank you for choosing ProForce Pest Control!
M D
My guy, Robert, goes above and beyond and the treatments have resulted in a night(mare) and day difference in bugs inside and outside of my house!
Provider response
Thank you so much for your feedback! We’re thrilled to hear that Robert goes above and beyond and that his treatments have made such a noticeable difference in keeping your home bug-free. We appreciate you choosing ProForce Pest Control!
Michael Glenn
Professional and efficient.
Provider response
Thank you for your feedback! We’re glad to hear that our team provided professional and efficient service. We appreciate you choosing ProForce Pest Control!
Rick Harrell
Our contract with these guys ended in December 2025. We ended our service after our contract, thought we were good to go. WRONG THEY PERSISTANTLY CHARGE MY BANK ACCOUNT EVERY MONTH AFTER, SO FAR 3 MONTHS. WE HAVE TO CALL THEM TO RETURN THE MONEY. WATCH YOUR ACCOUNT EVEN AFTER CANCELING PEOPLE.
Erin Bolger
Patrick, technician was outstanding!!! He was passionate and friendly and very knowledgeable!! Nice guy very professional!! Great service!! Highly recommend!! Thanks Patrick at pro Force Pest!! Patrick did a fantastic job once again! Highly recommend Patrick, Rafael, and the ProForce (Hawx) company. Great communication throughout entire company and customer service #1!!! Yeah, that was fast Patrick is a great technician, he communicated before, during and after his visit. He did a thorough job. I highly recommend Pro Force company and their technicians thank you so much, PRO!! He protected the dog and cats, water bowls, and food bowls outside the perimeter. Extremely friendly and passionate highly recommend Patrick and his help Rafael at pro force!!
Provider response
Hooray! Our techs did a great job taking care of those pests, and we're thrilled that you had such a positive experience with our pest control services.
Mario Casanova
George was on time and very polite,informative and helpfull ,he answered all the questions we had.
Provider response
Thank you for your feedback! We’re glad to hear that George was on time, polite, informative, and helpful, and that he answered all of your questions. We appreciate you choosing ProForce Pest Control!
Melissa Campbell
Jose R. was very polite and addressed all my concerns. He let us know that we could contact him at any time if we notice any problems or have any further questions.
Provider response
Thank you for your feedback! We’re thrilled to hear that Jeremy was polite, addressed all your concerns, and even interacted kindly with your grandchild while providing excellent service. We truly appreciate your trust in Proforce Pest Control in Jacksonville!
Brittany Butler
George J. Was very informative and gave me options of services that were good for my home.
Provider response
Thank you for your feedback! We’re glad to hear that George J. was informative and provided service options that were a great fit for your homeWe appreciate you choosing ProForce Pest Control!
Mike Henley
George was very informative and knowledgeable. He walked me through my options and explained everything in detail, helping me make the best decision for my home.
Provider response
Thank you for your feedback! We’re thrilled to hear that George was informative and knowledgeable, and that he took the time to walk you through your options in detail. We appreciate you choosing ProForce Pest Control!
kalyn montague
Very helpful and I am pleased with this service.
Provider response
Thank you for your feedback! We’re glad to hear that you found the service helpful and that you’re pleased with the results.We appreciate you choosing ProForce Pest Control!
Austin Wagner
George was well knowledgeable and explained his role and informed us different options for our options moving forward
Provider response
Thank you for your feedback! We’re glad to hear that George was knowledgeable, clearly explained his role, and provided you with helpful options for moving forward. We appreciate you choosing ProForce Pest Control!
Glen Bryant
Joseph is very professional and knowledgeable, great having him treat my home!!!
Provider response
Thank you for your feedback! We’re thrilled to hear that Joseph was professional and knowledgeable while treating your home. We appreciate you choosing ProForce Pest Control!
Joseph Wondolowski
Used company one time and have been being billed every month since then. Talked to General manager about issue and he said he terminated the policy but then i was charged 600.00 within the next 24hrs and now company is not returning the money they had charged my account.
Provider response
Thank you for your feedback. Our records show that service began on 4/5/25 under a 12-month agreement, and during your conversation the contact information on file was confirmed. You also noted that services had been received and that you chose to move forward with another provider at a lower price.<br>A copy of the signed agreement was provided and reviewed with you, including the early termination fee (ETF) and written confirmation of the account cancellation. As a courtesy, you later spoke with a Branch Manager, who issued a refund of the ETF. At no time were charges totaling $600 applied to your account.<br>If you have any additional questions, please feel free to contact us at 888-802-2957. We appreciate the opportunity to clarify.
Thomas Preston
The company charges your account before they come out and perform a service. They charged my account twice and never showed up. When I canceled the service they charged me $249 to break the contract and never honored the two months they didn't spray. Run from this company
Provider response
In order to provide an accurate and thorough response, we reviewed our records and searched our database. At this time, we are unable to locate an account matching the name and region provided in this review.<br>We would be happy to look further into this matter and assist you directly. Please contact our office at 888-802-2957 with additional details (such as the service address or phone number on file), and a member of our team will be glad to help.<br>We appreciate the opportunity to clarify and address any concerns.
Henri Savernake
They say it's easy to cancel... It is not. I canceled my services because I moved. Since moving there have been 2 additional appointments set for the address I no longer live at and have to keep calling to cancel the appointments but I sure keep getting charged for appointments at a property I no longer liver at!!!!! Apparently the only way to actually cancle with this scam of a service is to cancel the card it is billing to. Just don't do it. They charge way more than other comparable services and they are difficult to deal with once signed up. Going to end up costing me more than the cancelation fee to get rid of the pest know as proforce. Oh and they try to guilt you into tipping and leaving reviews after every service. Considering the monthly fee rate, asking for a tip is ridiculous.
Provider response
We sincerely apologize for the frustration you've experienced. We take all concerns seriously and want to help resolve this situation right away.<br><br>We've been unable to locate your account using the information from your review. To ensure we can address your specific concerns and review what happened, please contact our VIP care line at 800-652-7618. Our team will work with you directly to investigate the issue and find a resolution.<br><br>We appreciate you taking the time to share your feedback and look forward to speaking with you soon.
Elizabeth Breting
My 15 y/o dog passed & left his fleas. There was confusion and inaccurate, overpriced billing from the start. The Manager came out to collect samples and Not Spray ! He ignores the homeowner (told me I didn’t need a second spray 2 weeks after the first flea Tx). Techs are good but hard to get out. Basically, the right hand has NO IDEA know what the left is doing.
Provider response
We sincerely apologize for the confusion and frustration you experienced with our service. After reviewing your account, we can see there were several billing and communication issues that should not have occurred.<br><br>We take full responsibility for the double billing error in July and the miscommunication about services during the initial sales process. These are not the standards we hold ourselves to, and we understand how these problems compounded an already difficult situation following the loss of your pet.<br><br>Our review shows that samples were collected in late November to assess the situation. We want to be transparent: those samples indicated the presence of hair, dander, and carpet fiber rather than an active flea infestation. We understand this may have been frustrating after the treatments and concerns you had been managing.<br><br>Your account currently shows a zero balance with all services cancelled per your request. If you have any remaining questions about your account or the services provided, please contact our VIP care line at 800-652-7618. We're here to help clarify anything that remains unclear.<br><br>Again, we apologize for the disorganization you experienced. We appreciate you bringing these issues to our attention so we can improve our processes.
NurseB
A door to door salesman came to my home offering pest control services. I agreed under the guise I would be receiving 2 treatments. The salesman at no point in time told me I would be signing a year long contract for 50-60.00 dollars a month. I would have never agreed to that as I have 4 children and only my income. I had no idea I was being charged monthly until months later when I checked my bank statements. Once I noticed I was being charged monthly I contacted the company to attempt to cancel services and was told I was still under contract. So I removed the card on file. However I just received a letter from a debt collection agency for 589.00 due to proforce pest services. Due to predatory sales tactics by way of false information I have a debt because I went under contract with scammers. They only came out to treat once and I never saw them again but was being charged monthly. I would like this account settled and closed . I will be disputing the collection agency as well. Also they put down traps for the one time visit and the traps were never inspected and no one ever came back out. I have also filed a complaint with the better business bureau . My account number is 43697!!
Provider response
We sincerely appreciate the opportunity to address your concerns,<br><br>After reviewing your account, we found a signed service agreement on file confirming enrollment in our annual pest control program. Our records show two treatments were completed at your property as promised. Following the second service, your account became delinquent when the payment method on file was removed.<br><br>We understand there may have been confusion about the terms of service, and we take all feedback about our sales process seriously. Our goal is to ensure every client fully understands their service agreement before signing. When accounts fall behind on payment while under contract, outstanding balances are referred to collections in accordance with the signed agreement terms.<br><br>We recognize this situation has been frustrating for you and your family. If you would like to discuss your account further or explore resolution options, please contact our VIP care team at 800-652-7618. We are committed to working with you to find a path forward.<br><br>Thank you again for bringing this matter to our attention.
Michelle Claudio
This company came to my door and sold me a $99 package, stating that I could cancel at any time. After four months of service with no noticeable results or changes, I called to cancel. Despite calling twice to end the service, I was offered a lower rate to stay. When I declined and confirmed my cancellation, the company still charged me a $250 fee. I was never informed of such a cancellation fee at the time of purchase, and it contradicts the salesperson’s statement that I could cancel “at any time.” This feels deceptive and unfair.
Provider response
Hi Michelle, thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating that must feel. Our agreements do allow clients to cancel at any time; however, an early termination fee applies because the initial service is heavily discounted upfront. That said, our goal is never to charge a fee but to resolve any concerns. Each account includes unlimited warranty visits between scheduled services, and we’d be more than happy to send a technician back out to address the issue at no additional cost.<br><br>Please reach out to our VIP Care Line at 800-652-7618 so we can review your account and work toward a fair resolution together.
StephanieStuff
They sprayed the outside of house and yard. The ants and wasps issues never stopped!!! They sprayed our windows by accident and it also dropped down which the guy acknowledged and apologized for. They told US to just clean them with water once it dried. Not that we should have to spend a day cleaning windows after a service, but we did. Sadly, it damaged the windows and the paint on our house but they will not clean nor repair the damage. And the product they used does not treat carpenter ants which is the reason we hired them. Moreover upon further investigation, they sprayed products in an unsafe manner and too close to a retention pond/body of water. They even noted it in their documentation. Next step: Next step will be to file with Florida Department of Agriculture and Consumer Services (FDACS), which regulates structural pest control in Florida and handles complaints about unlicensed operators, misconduct, and pesticide misuse.
Provider response
Hi Stephanie, we were able to locate the account connected to this situation and have reviewed it thoroughly. Our records show that the service in question was completed and later refunded in full, even though a separate chargeback was also filed through your bank—which means payment was effectively reversed twice.<br><br>Our branch manager personally inspected the property and noted that while one window showed minor residue, the rest were clear. We also confirmed the account was closed on September 15 with no early termination fee assessed, and we have not received any further contact since.<br><br>We take compliance with all state pesticide regulations seriously and are confident the products were applied safely and correctly. If the account owner would still like to discuss the matter, they are welcome to contact our VIP Care Line at 800-652-7618, but our understanding is that this account has been fully resolved.
Jill Coursey
This company has been extremely frustrating to work with. They do not arrive on time, the technician for my first appointment was an hour later than the time I was told. The second appointment I had was to be in the morning, I waited and he didn’t show up until after 8 pm that night. The third appointment I had was cancelled by the company and rescheduled for a day I would not be home. I let them know 3 times I would not be home and still received a text stating the technician was on his way after I let them know I would not be there. Hiring a pest control company should not be this difficult. Absolutely would not recommend and I regret hiring Pro Force.
Brandon Riedl
This man knocked on my door trying to sell me pest control. My door clearly has a sign on it stating "No soliciting". Have some respect for people's wishes. Move on to the next house. But no. He still decided to bang on my door. Wasted my time and his time. Did you think that someone with a no soliciting sign on there door is even going to entertain your sales pitch? This is a Trespassing warning for the company proforce.
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