PestBear of Jacksonville, Inc

Allegedly has been treating my yard for 6 months.. I dont see any difference. Maybe even thicker weeds than before services started.Called to cancel service.They gave no explanation or concern. They then sent my balance to collections the same day...what a joke... I would never patronize this company again.

Great place, nice people, friendly.

Hi Friends, This company claim to be in business since 30 years and it is family business. If so then the legacy of current owner of this company now in drain because of following issues, bad experience and rudeness of the company staff specifically Manager side. I have total of 3 service by them which is three months. They said the the weeds in grass will start reducing after 1st service. But I gave total 3 month and did not see any changes. The driver come to sptrea chemicals he rings the my home bell and let me know the he going to treat me grass and I trusted him. Right after each service I handover check to the driver. Even then their staff cannot able to find check and balance my account. So they keep calling me for that and I provided multiple times to provide check numbers. By frustrating and not see any improvement of my grass, I call them to cancel my service. Even then the send multiple times driver to treat my grass and every time I asked driver to ' didn't you know that I cancelled my service ' , and he said "no one told me from the office". So I called them again to make sure they stop my service. The next thing I received automated call for collecting $50 for 4th service which I never received it. I am working from home. If someone come to my property then I know. So I answered call and talked to representative. I explained everything. They asked me to meet manager RON will come to my home to see grass etc. I said ok. They setup two time meetings and the manager never showed up. So, at this stage I keep receiving call twice a day. Once I was lucky and talk to manage RON and he said "I will check camera in the truck and let you know that did you get 4th service or not and get back to you", and I requested to provide me that footage as well and removed me from Automatic call. That communication went 1 week and still I received twice a day daily call. So, I call again and requested to talk to manager and said that manager supposed to call me back but I didn't receive call from him and explain again the issue. So the representative person email to someone and the next thing manager RON call me with angry and said "his boss get mad on him because I said that no one called me back even we talk week ago". Which he is completely lying. Frinds, please do not use this company to treat your grass or any other services. Thank you

This was the first visit for our new Termite Treatment Package and everything went smoothly. The Technician explained the process and was very polite, professional and knowledgeable when I asked several questions. Thanks for the great service Pest Bear!!

Very efficient people. You do my lawn only

I was solicited by a representative for Pest Bear Lawn Control. I was explained of the specifics of the service they could provide me for a one time a month all inclusive for $75. The company from the very beginning kept having service techs calling me every week and a half apart to do different services that were $33 than they would call and do another service between a week to 2 weeks to do another service and now $48. This continued for 3 to 4 months. Finally the week before Christmas, it happened again. I told the tech to absolutely not enter my property because someone had already been there the week prior. I immediately called Pest Bear and cancelled my services which they did. I came home to find the sign stake showing the tech did the service after all. I was at work so could not ask him to leave. Pest Bear called me everyday at the absolute earliest time of the day to collect that final bill I denied. I called immediately and complained about the consistent dishonesty and the lack of every receiving the service I signed up for in the beginning. My lawn is almost 100% dead after their treatments. The final call I made to the corporate office that day, they agreed to write off the final service of $48. After the holidays we're over, the calling me and sending me the same bill resumed again. I explained about how I felt I had been mislead and I still paid every bill with my credit card on file for ease for them. But this time I was not going to pay it. The most rude and dishonest company I have ever dealt with. Please save yourself the headache. Now I have to spend a fortune to revive my yard.

I am very satisfied with Pest Bear! Their services are excellent, they are very accommodating and they are very knowledgeable and helpful. Both the outside staff and customer service are exemplary 👍🏾👍🏾👍🏾

Service from PestBear has been great so far. Technician was knowledgable and explained everything he was doing. Looking forward to a beautiful lawn this summer.

Great service. Fair price. Excellent customer support.

Good job

After getting their service my yard got worse! Weeds started growing uncontrollably that wasn’t there before getting their service! After multiple attempt to cancel service this company continued to charge me for 3months without receiving any service from them and wouldn’t rectify the situation on their end! I canceled their service in August and they’re still trying to charge my card in November even after disputing the charges with my bank! They’re back office people are shiesty and slick they told me I could cancel at anytime yet they’re still trying to charge me after 3months of my account with them was supposed to been terminated! Don’t do business with these people they’re scam artist

Guys came out on time took care of business. Left my lawn looking beautiful

If a Pestbear rep comes to your door, don’t walk.. RUN!! Worst company ever !!!! I’ve tried to give them a chance twice and it’s worse this go round. They never call to set an appointment up. They make their own schedule and they randomly come out and service. Then they bill your account when you least expect it causing financial hardships. They promise to have someone call back but they never do. When you call the office they are never on the same page as the tech that’s already on the way to your house when you had no idea with no appointment even set up. The office has you down for a date and the tech has a different date. Save yourself now !!

Rude and didn’t want to answer simple questions on pricing.

My experience so far with this company is that the technicians have been very friendly and professional. They showed up the first month and treated my lawn. Everything went great. Month 2, they were supposed to do an in home treatment. No one came. No one called on the date they scheduled with me. I called 2 days later to see what happened and was told they weren't sure what happened. I want to see if this happens consistently or if that was a 1 time occurrence. Right now, I'm not too sure. I will update my next experience soon.

Where to even start. Hired pest bear about 2 years ago and we cancelled last year. We had issues with are lawn, but the lawn progressively got worse and worse. They just kept telling us to water more. Which was actually what was killing our grass. Overwatering can cause similar issues to not enough water. We ended up losing over 50% of our yard because of this company's incompetence. Our lawn developed take all root rot after hiring them and they never once treated our lawn with any kind of fungicide and they further stressed our lawn with herbicides, fertilizer and told us to water more. We even paid to have them come and audit the sprinklers never once did they even do that correctly, they did not measure how much water was being applied to the lawn, never did a soil test. It is obvious now back then I didn't know about lawn care. So thank you pest bear for messing up my lawn so horribly it motivated me to do the research and work myself along with the help of our local extension office which is free btw they don't charge you anything and will answer any questions you have about your lawn. Do you're research don't be like me and trust a lawn care company that will destroy your lawn and make you pay for the privilege. I don't know of any good lawn care company in Jacksonville, but definitely do not trust pest bear with your lawn.

DON'T DO IT! It all started with them charging me and not even coming to do the service. They called me to offer me lawn service at one price and then they charged me a different price on the invoice. I called to tell them the lady was MAD RUDE. Then every month it's new charges. I paid December and here came January and they tried to charge me December and January! I called and they stated oh inflation. 1 inflation has nothing to do with me that should be included in your PRICE! This company needs some serious restructuring! And customer service professionals not some entitled female in the office who doesn't want to do her job.

They like to charge you for services but not show up, if they do show up they’ll sit in their truck for a few minutes and then stick a sign in the yard before taking off. I was charged for January but nobody came because they were short staffed. Then I was promised a free service in February to make up for it. I declined and said I wanted January refunded and that I was canceling their service. Here it is almost May with still no refund. I’ve called the branch manager directly (he screens my calls) and I’ve tried the business phone who says they’ll get an email over “right away” but still nothing of course. I’m reporting to the BBB once this is posted. Do not give them your money. Either their services are garbage or they never worked in the first place.

I cancelled my service months ago and the account manager called me personally and said I wouldn’t be billed any longer but he wanted to wait until the end of November to cancel to help his numbers. They started contacting me again in December and continue to in January. This is why you should never work with soliciting companies who knock on doors, research and use a reputable company and when the shady account manager calls whining about his “numbers” for for the home office tell them it’s just business.

So I have waited a while to post this review considering I didn't know how I wanted to word it, but I can't wait any longer. Pest bear came to me with the promise of low cost and GREAT value! what I got was Low cost and BELOW AVERAGE VALUE! They came out every month to fertilize the lawn and treat it, but every time there was always a new issue with my lawn and it was either something new growing that shouldn't be or something was killing the grass I wanted. Then I started to notice that that the Lanai in the back of my house still had spider nests and the person who came out said "they did the full sweep." After looking at my video surveillance they DID NOT do the sweep and this wasn't the first time I can assure you, but they came back out within a week to correct it. Then again why should I even have to check if I'm paying for the service. Really though the reason I'm leaving this 1 star review is because of these pictures I have here. This is my backyard which used to be the greenest house on the street until PestBear came and killed my grass, as you can see. I asked the guy who came and sprayed why this couldve happened if they all used the same product and he replied, "well we all dont have the same stuff in our trucks." WHAT!?! So I call and file a complaint, they then send someone out to take a look and of course its my fault for not oxidizing the grass enough, but clearly I never had this issue before the last treatment was made. Then they continue to say they can fix my lawn for a fee and place new sod. All in all I recommend you to NOT USE PESTBEAR. I have ensured my neighbors know not to as well.

I had been with them for several years, and over the past year or two, the quality of their work has steadily gone downhill. I've finally grown tired of them and went to a different company. I've been meaning to get rid of them for a bit but been busy and it kept slipping my mind until recently when I finally said that's it, and called them on the spot to quit their service. The biggest complaint is they were not checking the bait stations. I would have bait stations that would sit there for 2 sometimes 3 cycles with NO monitoring. Their technicians do not want to do their job, seems to be the main problem. They would show up and almost every one of them would whine about snakes. Oh you have tall bushes, there are snakes in there, im not going in there. Umm Hello?? This is Florida. If you are outside, rooting around in someone's garden, behind bushes, around trees etc, you are going to find Snakes... and spiders, and roaches, and wasps, and scorpions etc etc. WELCOME TO FLORIDA! Often times they would pull up, sit in their vehicle for 20 minutes or so, get out throw their little door sign somewhere saying we serviced your bait stations and drive off without doing a thing. My neighbor has a security system, that actually catches my driveway as well with one of his cameras. I have literally watched them do this. I have a bait station in the back yard that was literally laying on it's side on top of the soil. We had a lot of rain and I assumed it flooded and popped up. I left it as is, thinking ok, they are due soon so should fix it, right? WRONG. They came, hung their sign and this station was left laying there, right out in the open, in plain site, not serviced. So I called the company. A few days later another tech shows up. A big ole boy. First thing he does is rings my bell to inform me their is "Major" snake activity on the side of my house. The way he is carrying on Im expecting to see an infantry line of snakes, all coiled up hissing, ready to take over the neighborood!! I ask him to show me and follow him around the side of the house. He goes to the side of the house, which I literally was at about 45 minutes earlier clearing out anything that might be in his way to prevent him from getting to the bait trap that is there. I tried to make it as easy as possible for them to get to the bait stations. He points at a section of fencing and says, it ran right under there. I didn't get a good look at it, it was either brown or black, it ran right under there, stuck it's head out to look at me then took off. I didn't really reply, I mean honestly, what can you say to that? I then showed him another bait station that was behind my air conditioners that was not serviced, he complained about it being next to the house saying it should be out in the yard where it is easier to get at. I then showed him the bait station that WAS easy to get to, not impeded by anything, and asked, why was this one not serviced and will you take care of it. (This was the actual station that made me call them and send someone out again for a reinspect) His reply was. I don't have my shovel with me, I can't put it back into the ground, but, you have plenty of bait stations around the house, you really don't need this one anyways, he then picks it up and takes it away with him. So let me see if I understand you correctly. Your job is to LITERALLY, dig holes in the dirt to install bait stations, and you don't have a shovel? What makes this really bad is, I had a station about 9 months ago in the front of my house, that was not serviced. (all the stations in the front of the house are really EASY to get to!) and was told the same thing by the tech at the time, I don't have my shovel but Ill change it next time. I cancelled my account. Do yourself a favor, find someone else to do your bug service for you. Attached is a picture of the bait station AS IS, laying on it's side, unserviced, which is why I called.