Peninsular Pest Control

Katy gave us a great inspection and sent out someone who was also very helpful to spray inside and outside. They both offered great advice for solving the pest problem. When the inside and outside was sprayed, I went from seeing a bug almost every day to never seeing one again. After the second spray outside, I noticed a few dead ones inside and called to see if that was anything to be concerned about. They had someone come spray inside days later. Very happy with the service :) and pleased to not be rudely greeted in the middle of the night by a gross bug. I would recommend them for anyone having bug issues. Thank you!

BEWARE MASSEY who has acquired Peninsular!! We bought a new home in March. We have our own amazing lawn treatment company (Bullseye) that we brought with us. The previous homeowners apparently had hired Massey for lawn care, and forgot to cancel their services before they sold. Without our consent or notice, Massey serviced our lawn and almost killed our grass. I immediately called them and told them that the previous homeowners no longer own the home and to please stop servicing our lawn. They said okay no problem. Then they sent a salesperson to our house a few days later. He was very friendly and appeared like he was there to help remedy the situation. But I could not have been more wrong. He took our contact information under the ruse of correcting the issue. But instead, they changed the name on the invoice to ours and kept billing us. They serviced our lawn a second time, again almost killing our grass. I called again and also sent an email to corporate. I received a call from the GM saying it would get taken care of. And now months later I'm receiving collections calls. They're either extremely disorganized or are liars, either way I wouldn't do business with them.

Update: After multiple attempts I reached out to Massey. Someone called me back and got me in touch with someone at the location that should be serving my residence. They apparently had issues with their phone service that caused the calls to not go through. Not sure if it was my call to Massey, but if you have issues still, give that a try. I will up my rating for now and will increase as service improves. Do not use this company. They used to be fantastic and went downhill immediately after they got bought out. They billed me and I never received service. I have called numerous times and even called Massey and never received a return call. I can’t get a hold of anyone to treat my house, and I paid for the service. Bugs are showing up now and I am furious. They magically responded to someone’s 5 star review, but no one answers the phone or does their job otherwise. How about taking care of all the customers showing up here more recently with bad reviews and delivering the service that was paid for? At a minimum ANSWER THE PHONE

I’ve been a customer of peninsular for over eight years ever since they’ve been taken over by Massey I have not had any type of communication. I am still owed a service that I prepaid and apparently when you call them you get put into a voice message system, Barbara Haskell, who has yet to return my call So disappointing

I hate to have to report this, but WOW the service has gone totally DOWNHILL. I'm trying to cancel the services, but can't even reach 1 single human being. Who is Barbara Haskell? The calls route to her and there is no reply. My home has German roaches, and my tenants are threatening to move out, so now I have to hire another company to properly treat it. Very sad that the owner worked his whole life to build a great company to sell it to Massey and have this happen. Very sad.

They don’t answer the damn phone especially Barbara Haskell I keep calling to get service and no one has come. But that’s okay when they try to charge me that $110 dollars I bet it won’t be on there then they will call.

Great customer service, Benjamin does a great job in serving Shiloh Church.

I used to be a satisfied customer of Peninsular Pest Control for my lawn treatment until Massey acquired them. Unfortunately, since the acquisition, Massey has been neglecting my lawn maintenance. Despite expressing my concerns to a representative who visited my house, I have not received adequate service. The transition from the reputable Peninsular to Massey has resulted in a decline in customer service and a shortage of employees. My lawn's condition has deteriorated significantly, prompting me to seek another company that values quality work and customer satisfaction.

Affordable friendly pest control service! They are always willing to work around my schedule and always do a great job!

Peninsular was amazing but since Massey took over, the service has gone downhill. They just don’t show up for appointments. They don’t answer the phone when you call. I miss Corey, he was awesome.

UPDATE September 2023: I used this company for a year before they got bought out and they were fantastic but after they got bought they got bad and at a alarming rate too. They quality, attention to detail and service was not there anymore. I had them come out at one point to give me an idea of what it would cost to add in treatment for my plants(which they could only do certain ones as advertised on their website). I waited for a week to get the estimate of what the new annual cost would be and they were trying to charge me the same amount for a few plants as they were for my yard. I thought it was an error as there was zero chance that was possible. So when I called the office about it the woman I spoke with even said that definitely doesn’t sound right and has to be an error. I was told that I would receive the new corrected estimate by end of the week as this was on a Monday. I never received the revised estimate or a call back when I reached out the following week. I canceled my service after that and went with a different company. If you want to get poor quality, no effort, zero follow ups or bad customer service then these guys are the ones for you. But if you want the complete opposite look elsewhere. *This is was previous review when I first hired them And before they got bought out: “Great Service! Highly recommend.”*

We own a condo in a 12 story building in Jax Beach and had the "unfortunate" and "unpleasant" experience of seeing a huge roach infestation via the common chase that runs through all units. However, I had the very "fortunate" and "pleasant" experience of having your technician Donna provide service to us. Donna exceeded my expectations and was a pleasure to deal with. Donna represents Peninsular extremely well and you are fortunate to have her.

Peninsular/Massey Lawn Service I want to take the time to acknowledge Lorenzo Bartley the yard tech who sprayed the yard today. He took his time and covered every square inch of my yard. When he was done, I had a chance to talk with him. Very nice man and takes pride in his work. Do not know if it is possible but he would be my preferred tech.

Love Peninsula (Massey Services) Lawn Service! I stay on top of my lawn care and Rick K is the best! Rick is extremely knowledgeable and professional. I noticed my lawn had a brown spot so I sent an email request and within a day Angel got back to me and scheduled Rick to stop by. Rick immediately identified the problem and sprayed the lawn. He too gives me instructions on how to care/follow up. I feel that he cares about my lawn as much as do and absolutely knows what to do. Kudos to Rick K so keeping my lawn healthy and green. Thank you! Patty N

I enjoyed their services for years, but now they've been bought out, and prices have been jacked, I left the company

Effective overall but spiders have been difficult for them to control. It may be because spiders are hard to control overall. I haven’t tried another service yet so I can’t compare effectiveness. Update: Since the Massey takeover service has gone downhill. 3 appointments, 3 cancellations. First one I wasn’t even notified. Just didn’t show up. Second one I got a call from a person. Latest cancellation was a recorded message. Time to shop around.

I had Peninsular 5 years ago. We moved so we had to cancel our service. Loved them so much, I decided to get them back. I had an appointment today between 10 & 11 am. Something came up so I called to reschedule. I was told I could reschedule for next Thursday. I didn't want to wait to I rearranged my day to be home for the technician. 12:00 pm came & no one showed. I called the office & the lady informed me that she would have the technician call me when he was going to come by. It's 9 pm & still no phone call. I believe Peninsular was bought out by Massey. Awful customer service. This company does not care about your time. Choose another company! Don't waste your time like mine was! This was my previous review from 5 years ago. Definitely not the same today! I have Peninsulas Pest Control & love them!!! 5 S T A R S all the way around!!!! Highly recommend their service! We have a monthly yard service & the tech is amazing. Always going the extra mile. We also have a quarterly in-house service & this tech is just the same. They are both friendly & have fabulous customer service! I would not go with another pest control company! Before this company, we had Bug Out, awful service is all I’m going to say!

I have had peninsular for 5 yrs. The past 6 months , my yard has turned patchy and dead thatch patches. The company charged me an additional $60 for iron supplement. I have had to dethatch my lawn 3 times because of something they put on it. I called to complain, and NOT ONCE DID PENNINSULAR OFFER TO GIVE ME AT THE. VERY LEAST ONE MONTH FREE! SINCE I dropped them, I use McCalls my lawn looks great, it cost more but well worth it.

Very responsive....they fertilize my yard. Jasper does a great job....always let me know what he is doing and when to water.

On April 18th I was set for a annual pest spraying. They never showed up. I had to drive 2 hours to meet the tech.