About this provider in Jacksonville
Bug PRO Florida is your resource for residential, commercial and government pest control services in Jacksonville, FL. We send bugs packing.
Rating breakdown from customer reviews
4.8
212 reviews
Customer reviews for Bug Pro Florida
Trevor Davis
Bug Pro is a really good company we had technician Jason came to our house for a free quote and did a flush for our house for german roaches and he did amazing job my family and i are very thankful and jason answer all of our questions as well inform us what he did along with future processes for the next visits
Provider response
Thank you so much for the kind review! We’re glad Jason was able to come out, provide a thorough inspection, and help take care of the German roach issue for your home. He takes pride in making sure our customers understand the treatment process and what to expect on future visits, so we’re happy to hear he answered all of your questions. We truly appreciate you trusting Bug PRO with your home and look forward to continuing to help keep it pest-free!
Marc Seguin
Bug Pro is a great company to work with. Always helpful service and nice technician.
Provider response
Thank you for the kind words! We truly appreciate you choosing Bug PRO Florida. Our team works hard to provide helpful service and friendly technicians, and we're glad that showed in your experience. We look forward to continuing to serve you!
Jammie Merriweather
Great company for any pest control needs, Mr. Gibbs reps the company well.
Provider response
We truly appreciate your kind words and your support. We're glad to hear that Mr. Gibbs represented Bug PRO Florida well and provided you with great service. We look forward to helping with any of your pest control needs in the future
Chris N
Good experience. Dave was very helpful!
Tristen Snyder
Came out to Bug Pro to service some plumbing issues they had. Ryan who I dealt with was super friendly and professional to work with. Easy experience all and all! Will definitely being using them for any pest/ lawn care! 10/10
Provider response
Thank you so much for the 10/10 review! <br>We’re glad Ryan made your experience easy and enjoyable—he’s a great part of our team. We truly appreciate you taking the time to share your feedback and look forward to helping you with any pest or lawn care needs in the future. Thanks again for choosing Bug Pro Florida!
Margarete Vest
Jason was very thorough and helpful to address my recent influx of insects. I appreciate that he took his time and his conscientiousness to cover the processes, the warnings for pets, and communication about the options that he could provide to address the moths and ants in the house. He did a great job!
Provider response
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Jason was thorough, helpful, and took the time to explain the treatment process, pet precautions, and available options. Clear communication and attentive service are very important to us, and we’re glad Jason delivered just that. We truly appreciate your kind words and the opportunity to help with your moth and ant concerns!
larsenmh79
I’ve been a Bug Pro customer for 5+ years and can share my candid feedback. They show up when they say they will, always have nice employees and a good looking fleet, answer the phone, and there’s a real person if you text them. The combination is pretty rare nowadays and I really appreciate the Bug Pro family.
Provider response
Thank you so much for being part of the Bug Pro family for over 5 years! We truly appreciate you taking the time to share such kind and thoughtful feedback. Reliability, friendly service, and real human connection are things we work hard to provide every day, so it means a lot to hear that it shows. We’re grateful for your continued trust in us for your termite inspections and services, and we look forward to taking care of your home for many years to come.
Megan Quinn
I had a great experience with this Bug PRO service. The technician David arrived on time, explained everything clearly, and was very thorough with The treatment Excellent customer service and reliable results—highly recommended!
Provider response
Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with Bug PRO. David will be happy to know his punctuality, clear explanations, and thorough work made a positive impression. Providing excellent customer service and reliable results is always our top priority. We truly appreciate your recommendation and look forward to serving you again!
Shari T
David is a very professional, knowledgeable technician. Whenever I have questions, he is always helpful. I feel very confident that he (and the company) is taking great care of my property. I recommend BugPro as the best around!!
Provider response
Thank you so much for your kind words and recommendation! We’re thrilled to hear that David continues to provide you with excellent service and peace of mind. Your confidence in Bug Pro means a lot to us — we truly appreciate your support!
Laura G
Your Review: (5 Stars) Jason is very professional. He always calls ahead of time to allow my lab time in the backyard. He lets me know when he arrives and asks if the mosquito treatment is keeping the mosquitoes suppressed. Yes, Lady and I can enjoy our backyard. Laura G
Provider response
Thank you, Laura! We look forward to many more years of working with you!
Carla Wester
We had Jason come by the house yesterday and he was great! Very friendly, respectful and informative! 10/10.
Provider response
Thank you so much for the wonderful feedback! We’re thrilled to hear that Jason provided such great service. We’ll be sure to share your kind words with him. We appreciate your trust in Bug Pro and look forward to continuing to keep your home protected!
Tara Oakley
Thank You, Dave for the great service! You definitely went over and beyond bringing my trash can up from the road. I appreciate you!
Provider response
Thank you so much for your kind words! We’re glad to hear Dave went above and beyond for you. We’ll be sure to pass along your appreciation to him — he’ll be thrilled to know he made your day a little easier.
Angela Azpurua
In my experience t's rare that you can say you have such a great rapport with your pest control technician. Jason is consistent ,knowledgeable and gets the job done right. We can count on him and Bug Pro. They have been a great choice for pest control. They both deliver what they promise .
Provider response
Thank you so much for your kind words! We’re thrilled to hear that Jason has consistently provided you with the reliable and knowledgeable service you deserve. Building strong relationships and delivering on our promises is exactly what we strive for at Bug PRO, and it means a lot to know you can count on us. We truly appreciate your trust and look forward to continuing to protect your home for years to come!
Johnny Yarbrough
David has been my technician for quite a while now. Always professional, and locks my gate when he leaves every time. .
Provider response
Thank you for your feedback! We pride ourselves on awesome customer service, and team work! It's always nice to hear feedback from our customers and again thank you!
Carla Vance
Dave has done an awesome job of addressing any issue we've had with insects. Always on time, and always great service.
Provider response
Thank you so much for your kind words! We're thrilled to hear that Dave has consistently provided you with excellent service and timely support. We truly appreciate your trust in us and are always here to help with any pest concerns you may have!
Brady Bunker
I’ve tried a few local pest control services and these guys are my favorite by far! Jason always goes above and beyond to keep my house bug free!
Provider response
Thank you so much for the kind words! We're thrilled to hear that you've had such a great experience with our team. Jason will be especially happy to know his hard work is appreciated. We're grateful for your support and look forward to keeping your home bug-free for years to come!
Zena Miller
Jason done a great job.
Provider response
We're so happy to hear that Jason did a great job with your Pest Control Service. We'll be sure to share your positive feedback with Jason. We appreciate you taking the time to share your experience with us.
Chris Renner
Dave came out to my house for my routine treatment and was courteous and thorough. He even cleaned off the webs and a few small nests from the eaves. Stellar job!
Provider response
Thank you so much for the great review! We're thrilled to hear that Dave provided such courteous and thorough service. Going the extra mile—like clearing webs and nests—is part of what we strive for. We'll be sure to pass along your kind words to him. We appreciate your trust and look forward to continuing to serve you!
Stacey Polito
Excellent customer service, and very knowledgeable.
Provider response
"Thank you so much for your kind words! We're thrilled to hear you were happy with our customer service and found our team knowledgeable. It means a lot to us, and we look forward to serving you again soon!"
Gina Marie
You won't go wrong with bug pro. Dave helped me out when I had a carpenter ant situation. He was super helpful and willing to work within my schedule. He consistently shows up professionally and with a fabulous attitude. He's always on time and has a smile on his face.
Provider response
We are so happy to hear that Dave is taking such great care of your pest control needs. Thank you for the wonderful review.
Emre Kocak
I signed a one-year contract I was paying $30 a month. I called them a couple times every month. I still had a problem. After the third month, they say I have to close my gaps on my entry points. If not, they’re not gonna come inspect my house so I will not highly not recommend this company to anybody.
Provider response
In order for any treatment to be fully effective, conducive conditions that contribute to the issue must be addressed. In this case there were gaps on entry points that were allowing pest continuous access to the inside. We had asked that these be closed first and once completed we would be happy to come back out. We wish you the best.
Dianne Cooper
As to your follow up which is not truthful on your behalf. You did not wave any fees you turned me into the collection agency for $51.00 To a person that has never, ever been late on one single bill and has excellent credit. I verbally told this company to stop all work until further notice. We were having a 100k parking and driveways dug out and replaced. THERE WAS NOT EVEN MUCH GRASS WITH ALL THE CONSTRUCTION GOING ON (Even the debt collector that called me, stated that I had to put it in writing when I wanted the service canceled because he said I was under contract) prior to that there was many phone calls stating how unhappy I was with both properties. I feel the company wanted to get two more payments in. So verbal communication is ok when it benefits the company only? To me, it’s a matter of principle.
Dianne Cooper
Communication was great with Bug Pro as long as the customer was happy and paying. As soon as my grass started to look bad and I was unhappy then verbal communication was no longer acceptable and then communication had to be put in writing as they continued to come and charge. At one point, I even stopped the technician at the start of treatment and still continued to get billed. Would NEVER recommend Bug Pro for lawn treatment. Many other companies out there with better principles!! So sick of dishonest humans!!
Provider response
We apologize that you were not satisfied with the lawn service we provided to you until April of 2023. Our records do show that we made several attempts to contact you to get clarification about whether you wanted to continue with the service or cancel due to work going on at the property. We received a text message from you stating to not cancel the service. We did not complete service for two months while this work was being done. After this time, we sent a text notification the day prior to the April service and did not receive a reply to not come out. After the last visit the technician advised that you had stated you had cancelled the service Again, we reached out that day to get clarification from you directly but did not hear anything until the end of the month when you reached out to us. At that time, you asked to cancel all services. Our records do show we even waived any remaining charges that were on your accounts. At Bug Pro Florida, we pride ourselves in honesty and overall customer satisfaction. Our services are a partnership between the homeowner and Bug Pro Florida with which we both have responsibilities to make your lawn the best it can be. We appreciate the business and hope the best for you and your new service provide. Thank you again.
Christiana Okafor
They take my money and little services provided. They only concentrated on my kitchen, When I asked them to treat other areas at my house, they will start making excuses to justify their actions. I honestly would not recommend this company to anyone. My first time writing a review. I felt so bad with these people
Thomas Zaruta
I used the company for 6 years past two years my yard went downhill they spray for weeds I call and have them come back out and spray they put more chemical on it and it killed my grass my grass is ruined parts of it supervisor Chris comes out tells me not enough water well I had two other companies come out and told me that they spray too much chemical on those areas I wanted a yard every other day there's no customer service now I'm in the process of paying somebody to come out and restart half of my front yard I'm just very disappointed
Provider response
Thomas, thank you for taking time to write us a review, our records reflect differently from the information you listed above, we show you as customer for only 3 years as you started with us on 3/1/2019. Our records indicate out of those 3 years, your lawn suffered major drought stress on 4/6/2022, we noted "Seeing some bare areas in front yard please rake out thatch and add black kow to promote growth". Then on 4/14/22 came out as a courtesy and top dressed your lawn at no charge since you declined to do it yourself, the technician note stated "Today I came and inspected the turf. I also added topsoil to areas where drought stress has caused damage to the turf. Please water lawn 2-3 times a week 40 minutes per zone . Because the lawn is in heat stress and this will cause more damage to the turf, please water with in 24-48 hours. Any questions are concerns please call". On 5/19/22 our technician arrived and marked as unserviceable due to drought stress again, in which he verified with a soil moisture meter. We followed up on 5/25/22 to complete the scheduled service. On 7/13/22 you called in a service call for browning areas in the turf, we serviced on 7/6/22 treating for grassy weeds as a courtesy, it was noted to water the treatment area in for 40 min per zone or you could see signs of herbicide stress if not watered in properly. The note from 7/13/22 stated, " Today I came by to follow up on the trouble call for brown spots and area’s that are brown. I inspected the area’s and noticed that the area’s that are brown is where I can tell drought stress damage occurred on 5/19/22 and the sedge took over the area’s so it wasn’t noticeable till we treated the sedge in the area’s. I also noticed that some of the sedge is still thriving. I will put a 2 week follow up to come back and treat for what weeds that are still Visible in the lawn. In the mean time I recommend raking out all the thatch so we can get are fertilizer into the ground to help encourage the St Augustine to stretch into these area’s and take it back over. Please make sure you are watering the lawn at the right watering cycle". Then on 7/26/22 we followed up on your lawn, technician noted to you "Today I came by to treat the weeds that are still present in the lawn. After the sedge is completely dead in the middle of the lawn, I would recommend adding black kow to help the turf to grow back into the area and help keep some of the weeds down in the bare spots where the sedge took over at. Please water the lawn either Tonight or tomorrow morning if absent of hard rain. You are going to notice some yellowing going on and that the sedge taking the effects of the herbicide that I applied to it. If you have any questions please give us a call. Thank You!". 8/1/22 we followed up for another service call, Chris our quality assurance manager went out, noted the same issues in which we had notated over 3 months requesting top dressing and proper watering etiquette with valid warnings to what would happen if those requirements did not get met. Pictures were posted on your account of the soil moisture meter at the time as well showing lack of water. You then called and spoke with us again on 8/1/22 and stated that since we wouldn't replace the areas we have been notating that you would cancel. At Bug Pro Florida we pride ourselves in honesty, integrity, and overall customer satisfaction, in which why we post the noted history on responses, we note that our services are an add on to a partnership between the homeowner and Bug Pro Florida with which we both have responsibilities to make your lawn the best it can be. We appreciate the 3 years of business and we hope the best for you and your new service provider. Thank you again.
Eric Hassen
Very unprofessional can’t handle the little things then get out of the business. You’re not good with things I can’t see how do I expect it to be good with the things I can’t see
Provider response
Good morning, could we please get some more information on your concerns. According to our records we do not show your name in our system therefore we think you may be referring to another company. Again, please let us know so we can help you resolve your concerns. Our office number is 904-745-3100.
Brandon
Going door to door in deed restricted communities and soliciting when signs prohibit, also leaving signs in yards without permission, so I have gone and removed them all. Shameful business practices.
Provider response
Brandon, Thank you for letting us know about your concerns. We have made a note to our field specialist to not leave door hangers when they service this area of our accounts. Also stated in your review "leaving signs in yards without permission", legally we have to leave a notice of treatment, visible on the property where a treatment has been made for up to 24 hours, per the Florida Department of Agriculture.
Jatonya Phillips
When I started with this company on referral from my Aunt I had recently resodded a portion of my yard. In the beginning Craig was my Technician and he did an amazing job. I am not sure where Craig went but when he left it was downhill from there. First time I complained I was told to drop top soil on the area bought 60 bags x 2.40 each and did as requested. Waited months no improvement and complained again they sprayed killed more grass then told me to drop 50 bags of black cow x 4.50 a bag. I told them if I need to keep spending what am I paying for. I FINALLY cancelled but saw the need to leave this review now that I am buying sod again to repair half of my front yard AGAIN.
Nang Mung
Bad custimer services
Provider response
We apologize that you are not happy with our customer service. We made several attempts to contact you with the information provided to schedule an estimate but we were unsuccessful in reaching anyone.
Elena Korsakova
Unprofessional on all levels... I had fleas in my house (I thought). No pets, no carpets. Tried to get rid off them and could not. Hired this company. Explained that I had fleas and paid for flea treatment and outside perimeter treatment. Guy comes over, and I show him a sticky round white paper with 20-30 dead fleas on it. He takes a look and says something like “yeah, you have a cemetery here” and proceeds with treatment. In two weeks comes back and applies chemicals again. Fleas are still there, and I apply chemicals myself couple more times. No progress. I contacted an awesome lady off Beach blvd who runs her pest control shop for years. She looks at the same type of white sticky paper I showed tot he guy, and she tells me that I got springtails, not fleas. Springtails are harmless and might come inside from mulch, so she just told me to over mulch away from foundation. No chemicals. She also tells me that if I were to have fleas, I had to vacuum every other day after chemicals were applied since chemicals don’t kill fleas at all stages of development. This company never told me anything like that. So I call the company and ask to speak to the owner. I explain in a polite manner what happened (unprofessional service/lack of knowledge by the service guy), and I say that I think I should get a refund. I was willing to discuss it and find a compromise. The owner immediately escalated the conversation and made some ridiculous illogical parallel to auto repairs which I don’t even recall by now. So conversation did not turn out to be pleasant, and it was short based on desires of both parties I guess. She did refund me.
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