Aptive Pest Control - Jacksonville

Completely unreliable service and subpar results. Cancellation is very difficult and managed by a foreign call center. Steer clear!!

I signed an 18 month contract with Ridd. Within a month they "sold" my contract to another company. The new company honors the price, but not the services covered or the frequency of service. Now I'm stuck in a contract with an ineffective pest control company and can't get out. Watch our for Ridd. It's a bait and switch company.

This company insists on *walk up, uninvited* home soliciting in my neighborhood (sometimes until 8-9 pm). NO SOLICITING signs at neighborhood entrances are clearly ignored. Very disrespectful of our neighborhood homeowners. Even after we nicely advise Ridd company solictors of our rules, they continue on to the next house! For this reason, I will *never*consider using this company.

Let me update my post to very negative. ridd sold my account to Aptive, without notifying me. I was confused about why Aptive set me up with an appointment, then cancelled it on the day. I will no longer have Richard. If i could i am so angry. You should have let your customers pick. I wasn't a customer. I was a contract. I had my first appointment today and the technician was Richard. He was fantastic. All my questions were answered and yes it's all pet friendly. I liked the fact it's a small company with great people. I moved to Georgia 3 years ago and purchased a house in 2024. I needed a bug guy and the sales rep showed up at my door. He was so polite and I told him telling me small company had me at hello. If you live in the south it's important to have a big service, I recommend RIDD. I hate bugs

Would be negative if possible, company sold out and left people hanging. Cut contracts and didnt even say a word to people. Having to now pay out of pocket to get new termite protection. Most unprofessional thing I've witnessed.

I am trapped in a contract for another year with no way to get out of it. Horrible service. I have used them for months now and still have mosquitos bite me and wasp nests I had to get rid of myself. And forget about making a convenient appointment. You have to be home at every appointment and the appointment windows are hours open. And they send you appointments convenient to them, not you. I told them at the beginning I can't have Monday or tuesay appointments and yet EVERY time it's a Tuesday. Then to reschedule, you have to pay to send messages to them, and it's all automated, and they only give two alternatives weeks down the road. One of the most awful experiences I've unfortunately had with a service. And now because I didn't read the fine print, I'm stuck for 2 years. I'm here trying to help any other unsuspecting victim. I feel like a victim

Terrible experience. They failed to mention that there is a $249 dollar cancellation fee. Also I lost my job and was unable to pay back in September and their contract states if there was a late payment over 60 days your service will be cancelled, and sent to collections. But they did not cancel they continued to try and charge me and continue to do services even though I hadn’t paid. Also they changed the company who was billing me from Aptive environmental without my knowledge. So in April of the next year I randomly got charged $360+ dollars, and they are trying to continue services when it states after 60 days of being late, the service will be canceled. Also their service is very overpriced for only servicing your home no monthly but billing you monthly. Absolute scam. I also never noticed a decline in pest. I still have spiders all over my shed and garage.

Beware, they are dishonest and will refuse to honor the terms of their contract that you signed. They are refusing to cancel my services without me wasting my time on a sales call. They decided not to respond to the initial notice I sent and seemingly refuse to communicate via email, but will continue to bill me. At this point I'm just documenting and waiting for it to go to collections before bringing in a lawyer. I'm more than happy to pay legal rates rather than be bullied by liars.

Worst pest control company i have ever dealt with. I have been dealing with a mole problem in my yard for awhile and the sales person that signed me up for the service lied to me and said mole treatment was included in the service but come to find out the mole service is an extra charge. I called and the representative stated they could add the mole treatment but would only treat my yard every three months rather that every two months. A year later and the mole problem has not been resolved. I called and explained my displeasure with their service only for the to tell me i could not cancel my contract unless i pay $245 dollar termination fee. think twice before you sign up for any service with this company.

Excellent quality service. He takes the time to meet your needs. Best service ever

Expert care!

Wonderful service!! Technician notifies when they are on the way. Asks me what areas of concern I have. Keeps me informed of what is being done. I’ve seen positive results for any issues I’ve had. I would recommend this service to my friends and loved ones.

Excellent service! Very friendly!

Always a great person and respectful.

Great service! Highly recommend!

Used them for about 2 years. Treatments were always very spotty and when I would notify them about pest issues I was having they were never addressed. If you call to try to cancel they just keep pushing and try to squeeze more money out of you. My card on file expired and I had to wait until I got my new one before I could update it in their system and they borderline harassed me trying to get it. You would’ve thought I owed them thousands of dollars. Multiple calls, emails, and texts EVERY single day asking me to pay them. Not to mention every time someone actually does come by for a treatment you get 30 different notifications in addition to them asking you to tip their employee. They’re claiming I owe them $80 for a treatment I never received and sent it to collections. They’re a massive headache. Avoid at all costs. I started using Pestie and have been much happier.

I had high hopes for RIDD but unfortunately they did not meet my expectations. I was solicited at my door with promises of great service, customer satisfaction and better pest control. I decided to sign up and had my service done the next day. Technician was nice enough. The downfall came when I had to call to schedule my next appointment because it had been 2 months and it wasn’t automated to send someone to home, the way it has been with my previous companies. When they came out the technician was unable to complete the full service and told me that someone would come back within a week to finish. No one ever came. Almost a month later, I called and asked for my service to be completed and to cancel my future service because of the customer service aspect and the increased amount of bugs I have been experiencing. I was told I couldn’t have my service completed if I cancelled. So I asked them to complete and I’d call back to cancel. Service was rescheduled by a day, no big deal. But then I get a charge for the month that I should have been able to avoid had my service been completed promptly and my cancellation put through upon my request. Fast forward to trying to cancel again, I am aware I have pay a cancellation fee, but I wanted to my June payment to be refunded because it should have been cancelled earlier and my service completed on time. Apparently because my call wasn’t recorded properly, that was unable to be done. I find this upsetting because my service was not completed properly, I still have a lot of bugs, and my call was misreported in the notes so I’m paying for service for a month I didn’t get.