Aptive Pest Control

Provider response

Hi Christopher,<br><br>Thank you for sharing your experience! We’re glad to hear you’re happy with the exterior service around your home. At Aptive, our goal is to create a strong barrier on the outside to help keep pests from getting in, and it’s great to know that approach is working well for you. We appreciate you choosing Aptive and being part of the Aptive neighborhood. If you ever need anything or notice an area you’d like us to focus on, don’t hesitate to reach out.<br><br>-Jasmine

Provider response

Hi there,<br><br>We really appreciate you taking a moment to leave a review. It means a lot to us to hear from our Aptive customers, especially when there isn’t a lot of detail shared but the support still comes through loud and clear. We’re grateful for your continued trust in us.<br><br>If there’s ever anything you need or any questions that come up down the road, please don’t hesitate to reach out to the Aptive team. We’ve got it handled and we’re always here to help.<br><br>-Jasmine, Aptive Care Team

Provider response

Thank you for bringing this to our attention, Elizabeth. We can see why seeing the vehicle outside without observing the treatment or having the usual conversation at your door would leave you with questions about what was completed. We’d like to review the August 12 visit and treatment report so we can provide some clarity and address any areas that may still need attention.<br><br>Please email socialmedia@goaptive.com with your service address and reference this review so our team can take a closer look. Your satisfaction is important to us, and we look forward to hearing from you so we can help make this right! <br><br>-Alexis, Aptive Care Team

Provider response

Hi Rhonda,<br><br>Thank you so much for the kind words! At Aptive, we believe pest control should never be one-size-fits-all, so it’s awesome to hear our team is adjusting the service to fit exactly what you need. Knowing you've consistently received professional and fantastic service means the world to us. We're grateful to have you as part of the Aptive family!<br><br>-Jasmine

Provider response

Hi Benjamin,<br><br>Being able to sit outside and relax without battling ants is exactly the kind of difference we love hearing about! We’re thrilled your service professional was friendly, attentive, and went the extra mile to make sure your concerns were thoroughly handled.<br><br>Thank you for trusting Aptive with your home and for sharing such a thoughtful review. Knowing you saw such a noticeable improvement by the very next morning makes us especially happy!<br><br>-Jasmine, Aptive Care Team

Provider response

We're beyond thrilled to hear that our service professional made such a positive impression with this treatment, Renicka Wilkersoncole! Your satisfaction means the world to us, and knowing that service is going well for you really lets us know we're on the right track. It's always a pleasure to treat your home, and we're grateful to have you as a part of Aptive!<br><br>-Alexis

Provider response

Hi Keith,<br><br>Thank you for sharing your feedback! We’re thrilled to hear that Brian did a great job. At Aptive, we take pride in making sure every detail is handled so our customers can feel confident that we’ve got this handled. Your kind words mean a lot and inspire us to continue delivering attentive and reliable service.<br><br>-Jasmine

Provider response

Hi there, <br><br>We understand how concerning it is to see charges for July and a potential August charge when you haven’t received a service visit since signing up in June. You should feel confident that the billing on your Aptive account aligns with the services you’re receiving.<br><br>Please reach out to socialmedia@goaptive.com directly with your account information so we can review your service and billing history, determine what happened, and make sure your concerns are properly handled. We appreciate you bringing this to our attention and giving us the opportunity to look into it.<br><br>-Jasmine, Aptive Care Team

Provider response

Hi Patricia, <br><br>It’s great to hear your service professional made such a positive impression! We’re glad he combined professionalism and courtesy with clear explanations, so you felt confident about the treatment being performed. Thank you for sharing your satisfaction and for trusting Aptive to keep things handled!<br><br>-Jasmine, Aptive Care Team

Provider response

Hi Eileen,<br><br>Thank you for sharing your feedback! We’re glad to hear you were pleased with the service so far, and we want to make sure your home is fully protected. Our service professionals can address concerns like the ones in your garage, including roaches and other pests, to help keep your home protected. We appreciate you choosing Aptive and being part of our neighborhood, and we’ll make sure your concerns are taken care of promptly.<br><br>-Jasmine

Provider response

Thank you so much for taking the time to share your experience with us, Paul! We're thrilled to hear that our service professional provided friendly and thorough service, and that you were satisfied with the treatment of your property. We appreciate you choosing to be a part of Aptive!<br><br>-Alexis

Provider response

Hi Shaniquantia, <br><br>What an incredible start with Aptive! We’re thrilled you noticed relief from flies and mosquitoes after your very first treatment, along with results around the exterior of your home. It’s great to hear you’re already feeling the value of having those pest concerns addressed before they make their way inside. Thank you for recommending Aptive and trusting us to help keep your home and yard handled!<br><br>-Jasmine, Aptive Care Team

Provider response

Hi Ravyn,<br><br>Thank you for sharing your experience. We’re sorry to hear your concerns weren’t addressed during the service, that you experienced increased pest activity, and that billing continued after you requested cancellation. We understand how frustrating this combination of issues must be.<br><br>Please reach out to socialmedia@goaptive.com directly so we can review your account, investigate the service and billing concerns, and work toward getting everything properly resolved.<br><br>-Jasmine, Aptive Care Team

Provider response

Thank you for taking the time to share your experience with us, Raoul Bolduc! Our local experts take pride in delivering thoughtful, high-quality service, and it's wonderful to know that came through during your visit. We truly appreciate your trust in Aptive and look forward to continue doing everything we can to ensure your home stays protected against unwanted pests!<br><br>-Alexis, Aptive Care Team

Provider response

Ratings like yours are always encouraging to receive, Elizabeth Huebert! Your satisfaction means a lot to us, and we're happy to hear you've been pleased with the service our team has provided. Thank you for trusting Aptive to handle your pest control needs!<br><br>-Alexis, Aptive Care Team

Provider response

Hi Barbara, <br><br>Thank you for bringing this to our attention. We're sorry to hear about your billing concern and understand how frustrating it is to believe you were overcharged.<br><br>Please reach out to socialmedia@goaptive.com directly so we can review your account, verify the charges, and work toward an appropriate resolution. We appreciate the opportunity to look into this and make things right.<br><br>-Jasmine, Aptive Care Team

Provider response

We really appreciate you taking a moment to leave your rating, Kim-Joe Watts! It means a lot to know our service is meeting your expectations, and we’re grateful for the opportunity to help handle your pest concerns with Aptive!<br><br>-Alexis

Provider response

Hi Yolanda,<br><br>Thank you so much for your kind words! We are so glad to hear you had a great experience with our customer service. We always aim to provide friendly and helpful support, and it is wonderful to know we hit the mark for you. If you ever need anything in the future, do not hesitate to reach out. Thanks for choosing Aptive!<br><br>-Jasmine

Provider response

Hi there, <br><br>We really appreciate you taking the time to share this feedback. At Aptive, we’re glad to hear you received top-tier, professional service, that’s exactly what we aim to deliver on every visit. We truly appreciate your trust in our team. At Aptive, we’ve got this handled so you can feel confident knowing your home is being well cared for. Thanks again for choosing Aptive and being part of the Aptive neighborhood.<br><br>-Jasmine

Provider response

Thank you for sharing your experience with us, Lyne! We’re glad the treatment was thorough and attentive to your concerns. If there’s anything else you need or any additional questions, please don’t hesitate to let us know. We appreciate you being a part of the Aptive neighborhood!<br><br>-Alexis

Provider response

We appreciate your feedback, Annie! We’re glad that our service professional took the time to explain the process and provide thorough findings after the inspection. Your satisfaction means a lot to us, and we appreciate having you as a part of Aptive!<br><br>-Alexis