Infinite Pest Solutions
Verified17050 Alico Commerce Ct #2, Fort Myers, FL 33967
Open 5 days/week, Early hours
About Infinite Pest Solutions
Infinite Pest Solutions proudly serves Fort Myers with reliable pest control, advanced spider treatments, termite defense, German roach cleanouts, and rodent removal. Our most popular service treats ants, spiders, and wasps, with advanced options for screened-in lanais and outdoor spaces. We use premium products and equipment for fast, thorough results—backed by our satisfaction guarantee.
Rating Breakdown
4.9
★★★★★502 reviews
Customer Reviews (25)
Prompt and professional service. Doug is very sincere and polite!
Rodolfo is great! Very knowledgeable and helpful. Highly recommend Infinite Pest Solutions.
Response from Infinite Pest Solutions
Thank you for the fantastic review! It’s wonderful to hear that Rodolfo made such a positive impression with his knowledge and helpfulness. We truly appreciate your recommendation!
Lore in the office is fantastic! She is highly efficient in accommodating your scheduling and billing.
Response from Infinite Pest Solutions
Thank you for your wonderful feedback, Craig! It's great to hear our office staff made such a positive impression with efficiency and support. We appreciate you taking the time to share your experience!
Adrian was friendly, professional and patient with our questions and did a very thorough job on the services we requested.
Response from Infinite Pest Solutions
Thank you for your wonderful review, Don! It's great to hear that Adrian provided you with friendly and professional service while addressing all your questions. We appreciate your feedback and are glad you were satisfied with the thoroughness of the job. Your support means a lot to us!
Always a Thorough and professional service.
Response from Infinite Pest Solutions
Thank you for your kind words, John. We're delighted to hear that you appreciate our thorough and professional service. Your satisfaction is our priority, and we’re glad to have met your expectations!
They came to my door and talked about their service. I told them I already have a pest service but let me try yours and will decide if I wanna get it or not. They said okay and scheduled one service with them. After the service I called my current pest service company and got more details and decided to stay with mine and did not call Infinite Pest solutions. I noticed that I was charged this month an gave them a call to cancel it. They said if I cancel the first service I got was $249 but I got it for only $100. If I cancel it they will charge that difference,$149 and they will also not refund $60 monthly charge. They are lying at the door to just schedule the first service then they charge all those fees. They are all SCAMMERS. Also Maria on the phone was not helpful and rude.
Response from Infinite Pest Solutions
I checked your account. We had you sign a service agreement showing that we gave you a $150 discount to sign up for a complete year of service. <br>I also see that we had our technician fill out a new customer checklist, going over the entire service expectations and pricing. In addition to that, Maria also spoke with you. <br>You told Maria that it was "too hot outside to remember anything."<br>This is clearly a situation where we did everything we could to explain things to you. <br>
we have the spider control . this eliminates them. but this company is very difficult to contact. The number at the top of the page is answering service. The answer said they no longer handle them. And the other phone number always goes to voice. I drive to this company address to see them.
Response from Infinite Pest Solutions
Hello Gary!<br>Thank you for speaking with me on the phone and clearing things up!<br>Sorry you called the wrong number originally!<br>I saw that you left us a VM early morning before we opened, but we called you back within 30 minutes of us opening for the day. <br>
This company did not show up for their scheduled service and when I did not want their service anymore because they didn’t show up.They informed me that I had signed a year long contract with them. When in fact I was assured that I would not be under a contract. Home Owner’s be on guard when these people come to your house.
Response from Infinite Pest Solutions
Hi Mollie! <br>It looks like you left a review for a different pest control company.<br>I have checked our system and do not see anyone under your name. <br>We would be happy to service your home, please give us a call at 239-208-9918<br>Thanks!<br><br>Jason Woodbury
Beware this company will add extra fees and conditions on your contract agreement. Then not even show up for service.
Response from Infinite Pest Solutions
@Jesse, <br>I checked your account. I see that we performed 3 services for you last year. <br>You stopped paying for the services, and have a past due balance on your account. We stopped coming because you haven't paid for the services we have already performed. We have reached out multiple times to contact you for payment.<br>The only extra fees are late fees.<br>Please Call in to the office to make payment arrangements for the services we have already provided. <br>239-208-9918. Thanks!
Thank you Mike dirks for your excellent work. These damm roaches aint coming back anytime soon.
Response from Infinite Pest Solutions
Thank you for your feedback! It’s great to know that Mike provided excellent service and effectively tackled those pesky roaches.
We were very satisfied! Special thanks to Mike Dirks — very polite communication and professional work. He helped us thoroughly with a difficult issue and gave great advice. Thank you!
Response from Infinite Pest Solutions
Thank you for your wonderful feedback, Oleksandra! We're delighted to hear you were satisfied with the service and that Mike was able to assist you effectively. :)
I had the pleasure of working with Michael Dirks from Infinite Pest Solutions, and I couldn’t be more impressed with the service. From the moment he arrived, Michael was professional, knowledgeable, and thorough. He took the time to explain the pest issues we were dealing with and offered clear, practical solutions. What really stood out was his attention to detail and the care he took to ensure our home was completely treated and protected. Michael went above and beyond to make sure we were satisfied, and his friendly, approachable demeanor made the whole experience stress-free. If you’re looking for reliable and effective pest control services, I highly recommend Michael and Infinite Pest Solutions. You won’t be disappointed!
Response from Infinite Pest Solutions
Thank you for your wonderful review! We’re so glad to hear that Michael made such a positive impact during your experience with us. His professionalism and thoroughness truly reflect our commitment to quality service.
Michael Dirks at infinite pest went above and beyond and did an amazing job in dealing with our unwanted guests. If you are looking for a professional and knowledgeable pest control company, I Can’t recommend Infinite Pest solutions enough!
Response from Infinite Pest Solutions
Thank you for your wonderful review! It’s fantastic to hear that Michael provided exceptional service and effectively handled your pest issues. Your recommendation means a lot to us, and we appreciate your kind words about our team. We’re here to help whenever you need us!
The technition was rude very unhelpful and still have fleas so i know he didnt spray he was also done in less tgen 10 minutes .
Response from Infinite Pest Solutions
Hello Miriam!<br>As was mentioned to you previously, we cannot guarantee to eradicate fleas with a 1-time exterior flea treatment. They are easily reintroduced from neighboring properties, or by hitching a ride on animals. <br>We were very up front with you about the expectations of treating for fleas - we mentioned that it is likely going to need multiple treatments, and you refused to pay for the follow-up visits. <br>I can see the notes and timestamps for the technicians service, and confirmed by checking his GPS that he was there for much longer than 10 minutes. <br>We are happy to discuss further treatments on the phone.
Arrived early, informed me on the products he was using and how they work. Was super knowledgeable and patient with all my questions. Thank you Branden!
Response from Infinite Pest Solutions
Thank you for your fantastic review, Nicole! It’s wonderful to hear that Branden provided you with such informative and patient service. We appreciate your feedback and are glad you had a positive experience with us!
I love this company. There is no one else I’d recommend more to keep your house bug free. Plus, they are downright honest. Doug P did an inspection before signing us up for a whole extermination process because we were so worried about what we thought were rat droppings. He thankfully reassured us that they were just lizard and gecko droppings after doing a full inspection for rats. The company was so fast to get out here and we so appreciated Doug’s thorough review of the place and honesty about what the issue was (and that we didn’t need a rat extermination plan) that it’ll keep us a loyal customer for many years to come. Thank you!
Response from Infinite Pest Solutions
Thank you for your wonderful feedback, Lindsey! We're delighted to hear that Doug was able to provide you with such thorough and honest service during your inspection. It's great to know that you felt reassured and well taken care of. We truly appreciate your loyalty and look forward to continuing to keep your home bug-free!
I want to share my experience with this company- 1) first you have to sign a year contract with them NO OTHER pest control company makes you sign a contract. If you are not satisfied with their service it is $150 to get out of the contract. 2) they have sprayed our home for a total of 3x's and still all the pest are still active. 3) they charge extra for the pest that you really need to get rid of from in your house and around your house. 4) customer service is terrible they do not listen and do not hold up to their agreement. I have used other companies such as ORKIN and they treat all pest and do a great job. I do not recommend this company. What the company said below- is completely FALSE- If you go with this company- they will never get rid of ANY type of pest. ORKIN came in and in ONE day the bugs were gone. 3 months of living with PEST with this company.
Response from Infinite Pest Solutions
Hey Miguel, I wanted to address the issues you brought up in your review. <br><br>It looks like you signed up for a 1-year General Household Pest Control Service agreement, where we will treat for ants, spiders, palmettos, millipedes, and other crawling insects. We made sure to let you know that German Roaches were NOT covered in the GHP Service. When we showed up to service, we told you again that German roaches are a different service, and if you wanted that to be guaranteed, you would need to pay for that service, as it is a completely different service protocol. The Technician DID perform that free treatment for you for German Roaches, and told you if you wanted more treatments for those specifically, it would be extra. It is a completely different treatment type than our General Pest Control Service. You called in a month later, demanding we do ANOTHER free service for German Roaches, and threatened to leave a bad review if we didn't do free service for you. (Despite the fact that we already did the 1 free service for you and told you multiple times that this particular pest isn't covered)<br>It looks like we gave you a $150 discount to sign up for a 1-year General Household Pest Control service agreement. We do not lock anyone into a contract, but if you do want to cancel inside the first year, you are expected to pay back the discount you previously received. <br>So to sum up: we explained multiple times that German roaches are not included, but that ants, spiders, millipedes, centipedes, etc are covered. You mislead us from the beginning about what pests you had, you asked for free treatment multiple times, yelled at our office staff, and threatened us. <br>We went above and beyond what you paid us for, and finally drew the line after you called in yelling, threatening, and being downright rude. <br>While we always try to go above and beyond with exceptional customer service, we will not allow that type of treatment of our employees. <br><br><br><br><br><br>
Branden is the best at Infinite Pest Solutions.. went above and beyond. Was on time and I haven't seen a bug since!
Response from Infinite Pest Solutions
Thank you for your wonderful review, Mikayla! It’s great to hear that Branden provided exceptional service and went above and beyond to meet your needs. We're pleased to know that you haven't seen any bugs since his visit! Your feedback is much appreciated.
We have had a terrible bug problem and thought we were going to have to move. Infinite pest Solution has been wonderful. Adrian was our first technician and was so great at helping us find access areas. Miles was our technician for our second treatment. He was so great at helping me understand the problem and how we can work together to get them under control. Miles made sure he didn’t leave until we went through the everything and I was comfortable with our plan moving forward. He did a thorough job at inspecting and application. Very satisfied with the attention to detail and care! I would highly recommend this company to anyone living in SWFL!
Response from Infinite Pest Solutions
Thank you for sharing your experience, Britt! It's wonderful to hear that Adrian and Miles provided such attentive service and helped you feel comfortable with the solutions to your bug problem. We appreciate your recommendation and are glad to know you were satisfied with the care and detail during the treatments. Your feedback means a lot to us!
Exercise extreme caution in dealing with this company. First, their service doesn't work. I had more webs after servicing than before. Second, their customer service is nonexistent. Finallt, I paid $99 first month and $59 per month after. When I cancelled service, they advised thete is a $120 cancellation fee. Rip off!
Response from Infinite Pest Solutions
Jim,<br>This is Jason Woodbury, the owner of Infinite Pest Solutions. <br>I looked into your account, to see what happened. We clearly dropped the ball on our customer service, and failed to respond to you in a timely manner. <br>I have emailed you to address specifics. <br>Your payment has been refunded as well. <br>I apologize for the bad experience you’ve had with our service.
I feel like I was scammed; they charged $125 for a simple inspection took them less than 30 min to have the whole area inspected. Call around I’m sure there is a more decently priced company; I was just desperate 😑
Response from Infinite Pest Solutions
Thank you for your feedback, we appreciate it! <br>I don't have any customers in our system with your name, but would like to address the concern for anyone else who may be reading this.<br>We do Charge for Inspections. Our employees need to be paid, and as a business, we need to make money. We spend many hours every year training our technicians to have the proper expertise. <br>While you might say it only took us '30 minutes' to inspect, you aren't accounting for our expertise, nor drive time, gas, and any reports that need to be filled out. <br>Any Inspection fee you pay goes towards any treatment that you buy from us. <br>Also, for anyone reading this: We will do our best to Identify bugs if you email us a clear picture as well! (No Charge)
Unethical business practices. Will not let you out of a contract that was signed by a rep of their company after inferior service and prices three times higher than most.
Response from Infinite Pest Solutions
Hello Nancy!<br>I checked your account, and see that we have been servicing your pest control needs for about 10 months. You have not had any reservice requests in that time frame.<br>The notes indicate you are requesting for us to do a Lawn treatment that requires a different license, which we do not have.<br><br>Please reach out to the office and ask for me personally. I can recommend some good companies that deal with those specific needs.<br>Thank you for your feedback, and I look forward to speaking with you.<br><br>Jason Woodbury<br><br>EDITED: I can see that we emailed the service agreement to your email address, which you signed digitally.
We used this Company for about a year and a half. I called and inquired about the pricing. I had multiple calls with a lady in the office and she offered to lower the rate and I decided to continue with the service. When I reviewed my credit card bill, I noticed that the amount being billed was the original charge. I called the office and was told someone would call me back. A man called me back and stated that the rate would not be changed. He stated that the woman I spoke with did not have the authority to change rates and he would not change the rate. I told him to cancel the service. He said he would cancel it. I guess he is more interested in finding new customers than maintaining current customers. We found a less expensive company with a very polite owner. We had been happy with the service provided in the past. I did not appreciate the tone he used or that what I was quoted was not honored. Get everything in writing.
Response from Infinite Pest Solutions
Hello Todd!<br>I looked into your account, to see where we went wrong, so that we can improve.<br>I see that you did, in fact request to lower your price. Our new office staff member erroneously gave you a completely free service, instead of changing the ongoing service price.<br>While I apologize for this mistake that we made 6 months ago, the price you asked us to do is lower than our cost of doing business. With rising costs of gas, and our PPE costs tripling over the past year, we will not be able to stay in business if we do work for less than our cost.<br>I certainly appreciate your business for the past 1.5 years, and am glad you have found someone who is taking care of you.<br>We have implemented a change to document all changes in service, so that everything is in writing. (for our benefit as well as our customers)<br>Thank you again for the feedback!
Had a bad experience with them, I signed up with this company and usually payment is made after the service and when the service tech knocked my door and asked for the payment. I told them once you complete the service, I will make the payment and he said he can’t service until I make a payment. If this is how they treat a customer, I really don’t want to deal with them. Hope others have a better experience with them. Thanks for the response, i never went back on my words. I always said, i will pay after your service. Looks like you all dont trust your customers. That's fine.
Response from Infinite Pest Solutions
Mr. Sreenivasan,<br>We are sorry you have chosen not to do business with us.<br>You are correct, we have a few payment options for the first service: we accept a credit or debit card and charge it after the service, or you can pay with a check before we perform the first service, though some prefer to pay for the full year.<br>We went over this in person with you at the initial inspection, and again when you called back to clarify the work to be performed and asked again about payment options. You agreed to place a card on file when you went onto our secure portal to sign the service agreement.<br>Over 90% of our customers place a card on file, and almost all the rest pay for the year-in-full.<br>As a company, we have chosen to be as efficient and paperless as possible. This allows our technicians more Time to do what they do best, which is to perform a Quality Service.<br>We apologize for and assume responsibility for the miscommunication.
Contact Information
Phone
+1239-208-9918Address
17050 Alico Commerce Ct #2, Fort Myers, FL 33967
Website
infinitepest.comHours
Services
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