Rowland Pest Management, Inc.

Overpriced

Mark was very pleasant and explained everything to us. He did an inspection and was respectful of our home and surrounding area. Don't know how well the service works but will update as that occurs. Karen McDaniel MFL UPDATE: while Mark, the sales representative was very informative, we can't say we are pleased with the 2 young men that were sent out to do the actual work. First, they made the appointment for arriving at 7-7:30 am. When they still weren't here at 9:00 I called him to see if they were still coming. They said they needed to get supplies from the office and were on their way. They arrived after 10:00 It was a very hot day and at one point one of them wanted to leave to go get some cold drinks. They didn't plan to drink anything?? I gave each of them 3 bottles of water . They, then said they had to leave before completing the job, stating the reason being they needed more supplies. Again, poor preparation. So they were to return today to finish up, however they changed it to tomorrow. We will see if they arrive and get it done. Update to follow. We canceled our service because there was no evidence of critters, so, someone was to come to pick up the feed boxes. He came, but only took one of the 4 boxes , leaving 3 at our house. I told him where they were but it didn’t help. He left.

Rowland is always professional and friendly!

Mark was great ! Very helpful and honest.

No bugs outside

Just signed up on an annual service agreement and all seems great. They were on time and very professional. Hopefully all goes well- certainly a great start.

Excellent

Initial service visit went very well. Adam was very polite, knowledgeable and thorough. He explains bed the treatments he was applying and why. He inquired if I had any questions several times. I am looking forward to not having a pest problem anymore!

Thomas solved my pest problem very quickly.

Quick, kind and respectful. Sam was understanding, set clear expectations and helped me understand what’s needed and why it was needed. I would definitely turn to this company in another time of need, thank you for your help.

They always do a good job!

Reliably on time, professional, did excellent work. Thanks!

Your cost was a little higher then I thought it would be, but overall I'm happy with your service, and once you've trapped all my wonderful rats, I can call you in the future to come out and get them as well...... Thanks so much

Upon discovering an animal living in the attic of a tenant occupied property (later discovered to be a raccoon), I called Rowland since I had a good experience in the past with rodent removal and exclusion in a different property. Unfortunately it was one of the worst decisions I’ve made when it comes to dealing with my rental business. Maybe Rowland is getting to be too big of a company to where they are unable to be responsive and provide simple customer service. Initially the technician was nice when giving a quote but failed to tell me that some of their technicians do not have safety equipment in order to do the necessary job that was required to seal up the entry points near the roof. He also failed to tell me it would take 5 business days before they could even get to the job and then another week after that because the technician canceled on my job. Rowland communicated when eventually they did end up visiting the property to start the trapping process - I would get texts and automatic emails but that is all I can say that was positive. The manager also was helpful at certain points of the process when the HOA got involved but then eventually went silent and I am still waiting on a response to an email I sent requesting confirmation that the job was completed. Here are a few notes as to why I would never use or recommend Rowland to work with: 1. It took roughly two and a half weeks until they could even start the trapping process (meanwhile the animal could have died in the attic creating even bigger issues for being able to remove a dead carcass). 2. On the initial appointment day to start the process, the technician canceled saying he had a family emergency stating that he would have someone reach out and reschedule). Several business days of silence passed until I finally reached out to a manager and asked if anyone was ever going to reschedule. The manager used the excuse that she could not reschedule quickly because their technicians did not have safety equipment to complete the job. (I wish I knew that was a thing before I even moved forward with choosing Rowland). She eventually got me on the schedule for several business days later. 3. My tenant informed me that they heard loud screaming coming from the trap. Since I was out of town for a long work assignment, I was not in Florida to check for myself. It is currently March 5, 2026 and I have yet to receive any picture evidence or communication showing that the animal was successfully trapped and exclusion process completed. All I have to make that assumption is my tenant letting me know about the noises. 4. Rowland made me a complete joke with my HOA manager and with my tenants. I defended Rowland early on in the process since I had had a good experience. My HOA manager wanted me to use another company and I fought to use Rowland. Now I look like a complete joke and highly unprofessional landlord because I cannot provide any clear evidence that the job was completed other than guessing. 5. It is March 5th and I have yet to receive any communication from the technicians or the manager of evidence the job was completed. Note that I originally signed the quote for Rowland to complete the job on January 27th. Rowland has since sent their invoice but has not responded to texts or emails asking a simple request of job completion evidence. This has been a completely discouraging, stressful, and utterly ridiculous experience working with Rowland. I am disgusted with myself that I thought I could trust them to hire them a second time.

Quality of service has diminished greatly! Management will not respond to request for a call for more than 2 weeks now!

Would not recommend, I can’t speak of the quality of their work. However, my experience is that they are a sales team FIRST who charges different prices to each customer based on how much they are willing to pay for monthly services. My service/sales guy was Ryan. The office rep and sales rep were on completely two different pages for the same service with two totally different prices, then was told.. hey, we lower the prices depending on your situation? What? Why not have a flat cost for service?? I got the vibe and feeling this company is not customer first so I didn’t use their services. Just felt like a very shady company with how they chose to do business.

If I could leave negative stars I would. If you are looking for an honest and reliable pest company DO NOT hire Rowland Pest Management! My saga started a year ago and I did my best to be patient and understanding through the process as they charged me for services they never fallowed through with. It was a constant smoke in mirrors situation. Their own employees spoke openly regarding the lack of integrity and dishonest work Rowland provides for its customers. My experience was absolutely not a positive one and I do not believe I am the only past customer to feel this way.

I would give zero stars if that was an option. I was promised service checks every couple days and traps as part of the initial $1200 payment. I did not receive military discount as promised. I did not get routine service as directed. I was told that you only service Palm Coast on Tuesdays and Thursdays when I tried to report an urgent issue; however, if you look at dates when you did show up most were not on those days. Extremely hard to contact a person even when you utilize your text option. Your office manager did not even know who you contract with for scheduling but do not worry because I gave her the name and number. Then, endless calls and texts to pick up traps that were initially presented as part of the initial plan- I wish I could have had that response from your company when I had a problem and when I wanted to schedule service appointments.

Had a good first treatment but called back because we still had an issue 3 days later. Scheduled 2 follow up appointments and they were a no show/no call. Called to make the owner of our bad service and was told by supervisor she would get back to me-4 days later still no call. Sent email yesterday and a reply came that they would check on it and get back to me-5:45 and still no call. OFFICE STAFF CAN RUIN A BUSINESS and I wanted the owner to know of my frustration but couldn’t get in contact with the owner.

EDIT!!! September 12, 2025 Unreal. After waiting over a week, AND HAVING A SERVICE CONTRACT!!! They want to charge MORE MONEY! Luckily we already got rid of these people and have moved on!!! EDIT!!! September 10, 2025 STILL NO HELP!!! When you read this the reviews here, read the 1-star first!!!! MANY of the other reviews are FAKE!!! EDIT!!! September 3, 2025 WARNING!!! Totally forget what you read here!! VERY hard to reach on phone when you need them. When you do get someone on the phone, you get the runaround. DO NOT FALL FOR THE SALES PITCH!!! WITH a contract you can expect to wait nearly a week for any “tech” to come to you. Really disappointed, I thought maybe I had found a pest. Company that was honest and ethical. To make it worse, bait hadn’t been checked. And they didn’t check the roof for any breach. Simple. They do not do what they say. ——- I can tell you that I have dealt with other pest control companies and they ALL played games that made my blood boil. So far, Rowland has been A+, and honest. NO games, and they do what they say they are going to do. Hopefully our relationship is a long one!

Unfortunately the experience with Rowland Pest Control did not meet my expectations. Roughly a month ago I reached out to them through a 3rd party service inquiring on a home that had a severe infestation of roaches after the previous occupant moved out. I explained that the house would have minimal furnishings in the home but that the infestation was severe. I was not present when the appointment came but onsite management saw them and recorded the arrival and departure time. The technician was there for roughly 30 minutes. In that time they stated they treated appliances, ALL cabinets, all active areas, all accessible pipes, swept the exterior for webs and nests, sprayed the perimeter and the placed granular in the yard. That’s quite a lot to have been done in the 30 minutes onsite management reported they were on property. Two weeks following the initial treatment, there seemed to be no decrease in activity. The people hired to remove the remaining items in the home had to abandon the job because hundreds of live roaches were still crawling around. When I followed up after Rowland’s secondary inspection, 3 weeks after they first treated, they kept telling me that it takes 2 weeks for the product to start working. But it’s been 3 weeks and there has been no significant change in roach activity or even a noticeable amount of dead bugs. When I questioned this, their response was to sell me more service and wanted to send an additional contract, requiring more payment. While I understand roach infestations of this magnitude are tricky, I would expect when they are provided the appropriate details they would tailor a treatment plan to fit those needs from the start, not waste time and money on something that won’t work. Furthermore, the treatment they’ve done this far has had no effect or reduced the infestation in any way and we now need to start the timeline over. Meaning that the junk haulers, cleaners and repair people who have been waiting to do work can’t and the longer the home sits empty and not repaired is costing money. Essentially almost $400 wasted when I could’ve went with another company that guaranteed their work. Rowland apparently can’t make that promise to their customers.

So I hired this company because they are "family owned" and it's been bad since beginning, first time they were scheduled to come, cancelled morning of, told me service tech had family emergency, had to reschedule, had service done and still have bugs, it's been two weeks. Called and AGAIN rescheduled and they set up a follow up, and AGAIN cancelled morning of appointment. I was text and told they would be in touch SOON RESCEDULE, that was several days ago!! Unreliable, and they wanted a review! Here it is !

They put this gel all inside my home that doesn’t come off. I found out it was meant to be put outside but they did it inside. Horrible communication. Never offered to fix the issue. They promise to do spider webs never have they done that. Very disappointed !!!