About this provider in Waterbury
ProSource Pest Solutions is Connecticut’s most prominent pest control company. After 15 Years on the front line of the pest control industry working for three reputable companies that helped sculpt and manifest his career, John Rosario started ProSource with his vision on what the professional standard should…
Rating breakdown from customer reviews
5
612 reviews
Customer reviews for ProSource Pest Solutions
Ella Asher
Robert was punctual, informative, knowledgeable and efficient
Provider response
Dear Ella, we're delighted to hear about your positive experience with Robert. He embodies the value we place on timeliness, knowledge, and efficacy here at ProSource Pest Solutions. Thank you for your wonderful review!
Heather Harris
I’m a new customer of ProSource. Today, I had the pleasure of meeting the ProSource Specialist, Rob. He provided a detail of what to expect with the treatment today, as well as safety precautions for my dogs following the service. I appreciated the timeliness of the service as well as the call ahead to ensure my dogs were safe inside the house. Rob was also training a new technician. Although I didn’t catch his name, I’m grateful for the professionalism. Looking forward to having ProSource protect my property this year for all things pest related.
Provider response
Dear Heather, thank you for your kind words and the positive review. We're delighted to hear you've had a great experience with Rob and our team. We look forward to continuing to protect your property throughout the year!
LeighAnn Iadarola
Marc always does an excellent job. He’s thorough and knowledgeable.
Provider response
Dear LeighAnn, thank you for your great review. We are happy to hear about your positive experience with Marc and appreciate you taking the time to acknowledge his thoroughness and expertise.
Stephanie Green
Always friendly, professional and thorough in his work!
Provider response
Dear Stephanie, your positive words about our team mean a lot to us. We're thrilled you've found our service to be friendly and professional. Thank you for choosing ProSource Pest Solutions!
Mark Zappone
great
Provider response
Dear Mark, thank you for your succinct but positive review! We're pleased to hear that you had a great experience with ProSource Pest Solutions.
Richard Sassu
Throughout this process Onyx has always demonstrated exceptional professionalism as he’s attempted to solve the problem. I highly recommend Onyx and Pro Source for your pest control needs
Provider response
Dear Richard, <br><br>Thank you so much for your kind words and high recommendation! We are thrilled to hear that Onyx's professionalism had a positive impact on your experience with ProSource Pest Solutions.<br><br>Best Regards, <br>John
Kasey Gautier
I’ve had some of the best experiences with Pro Source Pest Solution. Their team is always just a phone call away, and the staff is incredibly caring, professional, and responsive. They take the time to address concerns and make sure everything is handled thoroughly. Let’s just say the bugs didn’t stand a chance… they checked in, but definitely didn’t check out 🐜😂. It’s a relief knowing you can count on a team that takes care of the problem so you don’t have to lose sleep over any unwanted “roommates.” Highly recommend their services
Provider response
Response: <br><br>Dear Kasey, we're thrilled to hear that we've met your expectations! Thank you for your positive feedback and for choosing ProSource Pest Solutions.
James Walker
Knowledgeable politeness and fast
Provider response
Hi James, thanks for leaving us such a positive review! We're pleased to hear that you were happy with our service. We appreciate your business and hope to serve you again in the future.
Jennifer Quick
Really great good customer service
Provider response
Response: Thank you for the kind words, Jennifer! We're thrilled to hear you've had a great experience with our customer service at ProSource Pest Solutions.
Valerie Taintor
So glad I found Pro source and the best technician in the business…
Provider response
Hello Valerie, we're thrilled to hear about your positive experience with our technician! Thank you for choosing ProSource Pest Solutions.
Jane Maloney
Very professional and nice. Thank you great as always. Hoping your company will be able to continue the next phase of fixing my problem because I feel save and confident using your services and company. Thank you
Provider response
Response: Jane, we're delighted to hear that you found our service to be professional. Thanks for choosing ProSource Pest Solutions!
Frizell Brown
Excellent 👌👍
Provider response
Dear Frizell, we appreciate your wonderful review and five-star rating! We are thrilled you found our services excellent. Thank you for choosing ProSource Pest Solutions!
Carlos Fiorete
Good service and polite and professional.
Provider response
Response: Thank you for your kind words, Carlos. We strive to provide great service while treating our customers with utmost professionalism and respect. We appreciate your feedback!
William Donnelly
As always the gentlemen that serviced us did a great job. Thank you!
Provider response
Dear William, we're thrilled to hear that you're pleased with our service. Our team appreciates your feedback. Thank you for choosing ProSource Pest Solutions!
Maria Veneziano
Marc was excellent. Showed up on time, super friendly yet professional. Felt very confident that he was experienced and knew his job well.
Provider response
Dear Maria, we're thrilled to hear you had such a positive experience with Marc. He represents the dedication and expertise we strive to provide at ProSource Pest Solutions. Thank you for your kind words and the 5-star rating.
Tracey O'Shaughnessy
Informative and calming and efficient. We may have misunderstood the pricing. It was more by about $500.
Provider response
Hi Tracey, thank you very much for sharing your positive experience with ProSource Pest Solutions. We appreciate your feedback and are pleased to hear our service was informative, efficient and provided peace of mind.
Deborah Massaker
The team has been very well supported to our needs
Provider response
Dear Deborah, we are very grateful for your positive review. Our team at ProSource Pest Solutions is always ready and motivated to support all your pest control needs. Thank you for trusting us with your pest control problems.
T Y
Was told on the phone $299 for the first visit, then $60 for the following treatment, but it actually charged $350 for the first bill and over $120 for the continue treatment.
Provider response
Hello, (TY) doesn't help us confirm your status as a customer. We cannot address a complaint if we do not know your name or address. If there was a price adjustment, it was due to a pest issue that required additional equipment and more frequent services. All pricing details are clearly disclosed before you sign any agreement with us. I would like to discuss this further; please call us.
Cathy Luciano
It would be extremely helpful if the service report indicated how empty the bait boxes were and if you see any activity of the rodents when on site.
Provider response
Dear Cathy,<br><br>Thank you for your valuable feedback. We continually strive to improve our services based on client suggestions. We'd love to further discuss these suggestions and ensure you're completely satisfied with our services. Please feel free to call our office at your earliest convenience.<br><br>Warm regards,<br>John, ProSource Pest Solutions.
Valentina Johnson
Very knowledgeable and professional.
Provider response
Thank you for the review. As confusing as this is, we value your feed back!
Daniel Rodríguez
I contacted this service, and a person answered. She told me to send her my info and a video of the problem I was having with a skunk damaging my yard. There was only one. In the end, I didn't receive a response. Very poor customer service.
Provider response
Mr. Rodriguez,<br>Your review does not accurately reflect the facts. All of our calls are recorded and monitored. According to our records, you have not contacted our office at all. The discrepancy between your statements and the actual situation is clear. Best of luck with your future endeavors.
Cheryl Jackson
Very detail in his information on the job which needed to be done. He was also friendly . Thank you Onix for your help and Information. When I’m ready definitely will be calling this company back
Provider response
Hi Cheryl, thank you for your kind words and taking the time to leave us a review. We're glad to hear that Onix was able to assist you with all of the necessary information. We are ready and looking forward to working with you when you're ready.
Brenda Goodrich
I want to express my appreciation for how quickly Prosource always responds to my calls. Their responsiveness is truly commendable, and I always feel reassured by their calming demeanor. It’s clear that they take customer concerns seriously.
Provider response
Hello Brenda, thank you so much for sharing your positive experience with our team. We're glad to hear that our responsiveness and customer-centered approach have given you peace of mind. We appreciate your review and look forward to serving you again in the future.
Courtney Nicole
The BIGGEST rip off and scam in the industry. Do NOT call them. They lie, they only care about the money, and completely over charge you. Should be reported honestly! They said they normally charge $5500 and they’ll give me $1,000 off to remove bats and flying squirrels from my attic. I called Alpha Wildlife and they were honest, loyal, way more knowledgeable, and deff not trying to take advantage. They set traps and caught NOTHING! They charged me $450 to do everything to make sure they never come back in by putting up metal screens but, there was nothing up there to begin with. Be careful what people tell you. Did a superb job as they were not looking to scam me. Call Alpha.
Provider response
Courtney,<br>ProSource will not apologize to a customer we never charged or even serviced. If you are price shopping and we are out of your budget, we understand entirely. We’re glad Alpha met your needs and that you were able to promote their Google page. They seem like a promising company. All the best!
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