About this provider in Vernon
Bed Bug Busters By Ellington Management LLC provides home bed bug extermination and vehicle bed bug extermination throughout Connecticut.
Rating breakdown from customer reviews
4.7
13 reviews
Customer reviews for Bed Bug Busters By Ellington Management LLC
Tina Hynes
Marc and his crew did an amazing job at my Mom’s house! My Mom had a massive infestation and the treatment at her home required a lot of work and time from Marc and his team. Marc kept me informed throughout the day of their progress. The house was left very clean as Marc and his team cleaned up a ton of the dead bed bugs. I am so thankful to Marc and his team as they did an exceptional job and went above and beyond to help me. I would highly recommend Marc and his crew as they delivered as promised. Thanks Marc for everything…. Tina
Lorraine Pope
We called this company in June of last year, for a bed bug problem in our home. Marc the owner was very nice and professional. This was supposed to be a one and done treatment which cost over $2600. I was concerned as I had a couple of bites the next day. Marc brought some glue traps by a couple months later and it seemed like we were in the clear. Winter came and went. In March, I found a bed bug only because I was looking under the mattress and boxspring. I contacted them immediately. They couldn’t explain why they were there and said this had never happened before. Instead of honoring their customer satisfaction policy, I had to do another treatment, another $2200 dollars later. We came home to find, everything carelessly unorganized thrown in bags, spray all over the walls, and damaged property. Carelessly compared to the first time around. Apparently, the owner couldn’t even be bothered to do the job himself or check on it. I was told I would be reimbursed for my damaged property and to this day, haven’t received a dime and was accused of wanting refunds. All I wanted was to get rid of the problem and the guarantee of customer satisfaction.
Provider response
Hi Lorraine,<br><br>We know that dealing with a bed bug infestation is a very stressful and emotional experience and we pride ourselves on being there for our customers every step of the way. Your peace of mind and satisfaction are our top priority, and we regret to see that we couldn’t quite get there this time around. <br><br>Prior to you approving this second treatment, we discussed that we did not consider this a resurgence of the original infestation which occurred nine (9) months prior in June of 2023. Given the light level of activity we saw we estimate that this is a new infestation that started around December '23 / January '24. <br><br>With your approval, and at a discounted rate, we performed the treatment just as we had last year. This included treating all articles of clothing and putting them in bags for you to put back in drawers or launder as desired. There were a lot of clothes which resulted in a lot of bags.<br><br>After discussing with you the damaged property, which included a sneaker that was stepped on and a lamp that didn't turn on, we issued you a $200 credit that was mailed to your house via certified mail on May 14th, 2024. We've also tried to contact you several times to see what else we could do to make this right, but you haven't responded.<br><br>We respect and value all our customers and if there's anything we can still do for you in this situation, please give us a call. We'd be happy to hear from you.<br><br>Regards,<br><br>Your Friends at Bed Bug Busters by Ellington Management LLC
J Clarke
CANT THANK YOU GUY'S ENOUGH!!!! Don't know what we would have done without you! Fast and super convenient, while being super professional and knowledgeable. These guys went above and beyond to eliminate out pest problem, were there to answer any questions, and quickly responsive. Bed bug busters went out of there way to provide an exceptional service! Highly recomend!!
Provider response
We live to bring folks peace of mind during such a stressful time. Thank you for the kind words. Hopefully you won’t ever need us again but we are here if you ever do.
Richard Yatkin
We were treated with total respect for our Bed Bug problem. The team was very professional, completed the permanent treatment and cleaned up in a very satisfied manner. I would absolutely recommend this service to any one suffering from this terrible problem. Thank you Bed Bug Busters. We now can sleep in peace.
Jen Angle
These guys really know their stuff. Super impressed at their modern and safe chemical free way of eliminating bed bigs.
Provider response
Thank you, Jen! We pride ourselves in bringing our customers peace of mind by eliminating their bed bug infestation through an environmentally friendly way - which also happens to be the best way to exterminate bed bugs! We love what we do! :)
Craig Schuck
Great company!!
Provider response
Thank you, Craig! It helps that we have a great team that loves what they do! Oh, and they're the best at it! :)
Cyndi Boley Harris
Excellent service and very friendly!
Yvette Herbert
I am not one to leave reviews very often but I was beyond happy and impressed with this company. I work in personal customer service myself and it is not very often that I come across a company that portrays this level of customer service, help, professionalism, and assistance. To my horror, I was placed in a position of having bed bugs and I spent hours researching and trying to figure out what was the best thing for me to do. I looked into both options of heat treatment and traditional spray. The heat treatment was hands down the way to go. I wasn't able to live at home for over a week and a half and the thought of having a company take care of everything and in one day be able to return was worth it. They walked me thru everything. Marc was so thorough and took his time answering all my questions and helping me thru my situation. They took care of everything. They made sure to take care of all my belongs, my plants, fragile items, and anything I may have concern for. I received continual communication on how the process was going and they always were great at answering any questions or concerns that came up. I am beyond happy to have worked with this company and to get my life back. I highly recommend them to anyone going thru this. They will be there with you every step of the way and do the job well and get it done so you can get back to your life knowing that the problem will be done and over.
bob foley
I own an apartment building & tenants complained of bedbugs. I had the apts sprayed by an exterminator 3 times and they always came back. I found Mark with Bed Bug Busters and he explained the whole process, provided a quote then provided the service on schedule. We are bedbug free and my tenants and I can sleep peacefully! I highly recommend Mark's company! He honest, caring and professional while performing his service. Spraying alone doesn't work!
Johnathan Switzer
Professional, knowledgeable, efficient, and extremely discreet. Bed Bug Busters not only solved my infestation problem, but delivered results that last. Highly recommend!
A V
We had good experience with the treatment provided by the team. Also impressed with the detailed level heat treatment provided by them.
Provider response
Thank you for the positive feedback. We treat every client as if they are our own family.
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