About this provider in Essex
For over 35 years, ProfExt Pest Control has been safeguarding homes and businesses in Madison, CT, with their expert pest management services. As a testament to their superior service, their licensed technicians specialize in a broad spectrum of household pests. ProfExt stands out for its commitment to safety, using…
Rating breakdown from customer reviews
5
513 reviews
Customer reviews for ProfExt Pest Control
Cathie Geary
Chance came to my home to set up some traps and bait for mice. He explained everything he was doing and why, which I truly appreciate. I was also informed about a follow-up visit where traps and how much bait had been eaten was examined by Chance. I am very pleased with the service I received from Profext and highly recommend.
Durham Road House
Thank you, Bryan, for the quick yet thorough service!
Beth Green
The most dishonest extermination company I ever dealt with!!! After taking $500 with a “guarantee “ we return from being away only to find mouse droppings in all our kitchen cabinets. The 100% warranty changes with every passing second. I’m according to these false claims of “warranties” the mice must have opened the kitchen draws and made themselves at home . Image finding mouse droppings everywhere and this company t takes your $500 and their guarantee changes by the minute. BUYER BEWARE!!! THEY ARE DISHONEST CROOKS. .
Provider response
Beth, first and foremost, thank you so much for bringing this to our attention. We’re very sorry to hear about your frustration and understand how upsetting it is to discover signs of mice in your home after service was completed. Our guarantees are not something we take lightly. Upon reading your honest review of our performance, we quickly dispatched a technician to your house this morning to address the situation. He will be following up with you in two weeks for an additional return service to confirm the situation has been resolved, and if not, will take any necessary actions to get this problem 100% solved. We will also reset your 6-month guarantee period beginning on the date of your next follow up visit. In the meantime, please let us know if there's anything else we can do to regain your trust in our business.<br><br>Again, thank you so much for bringing this issue to our attention so we could address it. Feedback like yours is what helps us make this business better! Take care and our sincerest apologies!
Pat Koproski
The technician seemed to know what to use and was very polite.
Michael
Had a great experience with Doug. He was professional and knowledgeable. Appreciate the quick service and also his reaching out ahead of time to let me know his ETA had changed.
Michael
Doug did a great job Very thorough and informative Thanks
Shawn Alexander
Bryan’s service was friendly, fast, and informative. I’ve had experience with pests before but nothing like this: a giant yellowjacket nest in the garage. I found the nest yesterday, called, and Bryan was here, the next day, with the nest in a sealed bucket in less than thirty minutes. I told him about the wasps that I saw around the house’s siding and he sprayed there too. I really hope I won’t be encountering any more pests soon, but if I do, I’ll be sure to contact Bryan and ProfExt right away!
Glenda Giordano
Bryan was extremely knowledgeable and professional when he came to treat my office for pests. I would highly recommend him and ProfExt for and exterminating needs at your home or office.
Kathleen Frye
Our experience with ProfExt exterminators was excellent. We had a hornet nest emergency that stopped roof work we were having done. When I called the company, the receptionist was very sympathetic and set up an exterminator to arrive at our house within 45 minutes of my call. Brian arrived and took care of our problem efficiently and thoroughly. He was friendly and explained to us what he did and was patient with our questions. The pricing for the job was very fair. The ProfExt team also did great work on an insect problem we had in fall of 2024. We look forward to working with Brian and the staff at ProfExt on any future extermination issues - we highly recommend them!
Provider response
Thank you, Kathleen, for your wonderful feedback! We're glad to hear that Brian and our team were able to assist you promptly and effectively. We appreciate your recommendation and look forward to helping you again in the future!
Mark Friedman
Love Doug! He’s the best!
Provider response
Thank you, Mark! We appreciate your kind words about Doug and are glad to hear you had a great experience!
Deana R
We had a basketball sized hive of white faced hornets. Typically I would have let them stay but the location was over a part of the yard where our dog lays. Doug showed up around noon, treated the nest and knocked it away from harm for our pet. It’s been 4 days and so far so good. We didn’t even have trouble with stray wasps looking for the nest.
Provider response
Thank you, Deana, for sharing your experience! We're glad Doug was able to help with the hornet hive and keep your dog safe. It's great to hear everything is going well after the treatment!
William Senna III
Very Friendly Very Happy With The Work Done Would Highly Recommend
Provider response
Thank you, William, for your kind words and recommendation; we're glad to hear you were happy with the work done!
Pamela Sheppard
Doug is an excellent worker. He explained the procedures thoroughly and gave wonderful suggestions for the future. I recommend this company and this technician wholeheartedly!!
Provider response
Thank you, Pamela! We appreciate your kind words about Doug and are glad to hear he provided such thorough explanations and great suggestions. Your recommendation means a lot to us!
Lauren M
We are very happy with our experience with ProfExt. Doug was incredibly helpful with mouse proofing our house. He seemed very knowledgable. Doug took the time to answer my questions and explain what he was doing. I really appreciated him talking me through the process.
Provider response
Thank you, Lauren, for sharing your experience! We're glad to hear that Doug was helpful and took the time to guide you through the process. Your satisfaction means a lot to us!
Melissa S
Thorough and expert first service
Provider response
Thank you, Melissa, for your kind words; we appreciate your recognition of our team's efforts in providing thorough and expert service.
Chip Natsis
Always a great experience and also got rid of a big hornets nest with no issues!
Provider response
Thank you, Chip! We're glad to hear you had a great experience and that we could help with the hornets nest. Your satisfaction means a lot to us!
Michelle Martin
Punctual, professional, and efficient.
Provider response
Thank you, Michelle, for your kind words; we're glad to hear you had a positive experience and appreciate your recognition of our team's professionalism and efficiency.
Todd Arnold
Today was a regularly scheduled service visit. The inspection and treatment was thorough and observations on the presence of pests as evidenced by the bait boxes content was well explained. Bryan was great as always.
Provider response
Hi Todd, thanks for your five star review! As always it is a pleasure doing business with you.
Dana Florenza
Declan showed up on time and took care of our hornet problem efficiently and effectively. Very knowledgeable and professional. Very satisfied customer.
Provider response
Thank you, Dana, for your kind words! We're glad to hear that Declan was able to help you with the hornet problem and that you found him knowledgeable and professional. Your satisfaction means a lot to us!
Marilyn Donahoe
Declan and Dylan were at my house today to remove two yellow jacket nests. We were the last appointment of the day and they were actually early. They were professional, polite and engaging. After assessing the situation they did a terrific job explaining what they were going to do. They were quick and very neat. Almost made it look easy even though I know it’s not!
Provider response
Thank you, Marilyn, for your wonderful feedback! We're glad to hear that Declan and Dylan provided you with such professional and engaging service while handling the yellow jacket nests. Your satisfaction means a lot to us!
Fred B
As always, very professional and thorough.
Provider response
Thank you for recognizing our professionalism and attention to detail!
Joan Aresco
Brian did an outstanding job for us. He was punctual and very knowledgeable. He took care of our problem and was very honest. I highly recommend ProfExt Pest Control. They responded quickly and sent an expert!
Provider response
Thank you, Joan, for your wonderful feedback! We're glad to hear that Brian provided you with excellent service and resolved your issue promptly. Your recommendation means a lot to us!
Barbara Storvick
Brian inspected our new property today he is Knowledgeable shared his recommendations for the property and explained the various plan options Great visit thank you
Provider response
Thank you, Barbara, for your wonderful feedback! We're glad to hear that Brian was able to provide you with valuable insights and recommendations during your visit.
Mark Toal
Doug did a great job and appreciate his expertise.
Provider response
Thank you, Mark, for your kind words about Doug's expertise; we appreciate your feedback!
Agapito Morgan
Doug was very informative, and suggested a highly effective solution. Top notch service!!
Provider response
Thank you, Agapito, for your kind words! We're glad Doug could provide you with informative service and effective solutions. Your feedback means a lot to us!
Kirby Charlery
The whole team is great, very informative and they take the time to explain the processes and pricing. Doug was my technician and I couldn’t be more satisfied with the exceptional level of professionalism and expertise he displays at every interaction. If you need any service ask for Doug to be your technician great guy all around!
Provider response
Thank you, Kirby, for your wonderful feedback! We're glad you had a great experience with Doug and our team; your satisfaction means a lot to us!
Sandy Campol
Very thorough very pleasant
Provider response
Thank you, Sandy, for your kind words; we appreciate your feedback and are glad you had a positive experience!
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