Younger Brothers Companies

I don't know how this company has 4 stars on Google. I would give 0 if I could. Unfortunately, we didn't have a choice working with them as Fulton Homes uses them for almost everything. We've had their plumbing division come to our home about 5 times to fix the same issues. They either show up unprepared, or give some excuse why they can't fix what we need done. We recently had someone show up and not only accuse me of verbal abuse because I was getting frustrated, but also got in my husband's face. We finally got replacement faucets from them and are now just waiting for someone to come back to install. The irony? Other workers from the same company, who have come before to fix our faucets, said they are on special order and they have never seen them in their offices before. When we received the boxes, the shipping label was dated from 2021.

They are the best!

REY IS THE BEST... I LOVE HIM SO MUCH FROM HUBBY

I cannot recommend this company to anyone. It's unfortunate that our home builder Woodside chooses to work with them due to their poor customer service. For over a year we've been dealing with a persistent sewer smell. Initially their team came out three different times and each time they attributed the issue to the pee traps and advising us to flush the toilets regularly and run water in the guest bathroom. On their fourth visit they suggested that a hairball in the guest shower drain was the culprit—something we knew wasn’t the case. The smell has now lingered for more than four days and I've had to arrange for my two young daughters to stay with a family member because it was making them sick. Qutares usually services our area and advised us to reach out if the smell returned but he never showed up.

We bought a brand new home in Sun City festival and younger brothers was the termite treatment company. We have had termites ever since we've moved in and have them out several times to service them or treat them. We just found another tunnel and now younger brothers says it's past their warranty even though we've had termites the whole time we moved into our brand new home. My husband even used to work in their construction department and they told him to stop calling. Terrible customer service and a company that does not even care that their service never stopped the termites in our home.

Very poor customer service. Phone response - abrasive, argumentative and ready to start a fight.

Terrible service. Guy came in with spiky gel hair and was completely rude and unprofessional. Refused to listen to me when I asked questions or expressed concerns. Dismissed everything I said and had an attitude. Proceeded to splash dirty black water all over my brand new rugs and on my white door and walls. They also scratched up the brand new toilet and now have to replace it. Brand new build and it's now disgusting. The second guy who came out was great but the original had no care for anything. He trashed the bathroom my kids use and then just left it like that. When I asked my builder to make sure he doesnt come back in my home, he said he's heard similar things about the same guy. I don't understand how he still has a job at this point.

The main office has very friendly and helpful staff. I immediately felt welcomed. The front office is very clean, in order, and very professional. Lots of parking if there for employment etc.

One of your drivers that likes to put people in dangerous situations just because they can’t drive! Acting real innocent like he didn’t try to run me off the road! Tailgating drivers, reckless speeding!

I am writing this review because of disrespect and ignorance. I live in a new community development Lucero. Young Brothers employee continues to play his music very loud. My wife and I have spoken to the Young Brothers employee several times about his loud music. I was awaken this morning at 7am to his very loud music. I live a street over from where Young Brothers employee is working and I'm sitting in my living room and i can hear his music.( yes my window is open).Currently the Young Brothers employee is working on Thurman in Lucero in Goodyear AZ. I spoke to the construction supervisor over the development this morning about the loud music and it has been turned. This is a ongoing problem with this Young Brothers employee. After the employee has been spoken to several times about his loud music and still continue is disrespectful and ignorance on his part. Play your music but turn it down to a respectful level.

My new build used them for most of the contract work in my home. I had an issue recently with my tankless water heater and they came out same day. They were a little late for expedited service, but the fixed the problem and waived the $100 extra fee. They also let me know I had a 6 year warranty which I didn't know about! I also had an issue with a few of the door handles and they took care of them with now problem. I can't recall the name of the guy who came, but he was friendly, conversational, and worked hard.

Younger Brothers were the installer of the RO system on my house. So I thought I was doing the right thing by using them for basic RO filter replacements. But I was wrong. They are terrible. The first time I scheduled with them, they failed to show without any explanation. Rescheduled. The tech that showed was great! The second time the filters needed replacement, a different tech came and replaced them. He failed to refill the air tank - so we had no water pressure. The third time the filters needed replacement, one of the filter housings was leaking. So I scheduled replacement of filters *and* inspecting the canisters. The most recent tech returned. Once he left, another filter was leaking immediately. I asked to schedule again and *inspect the canisters* and have them replaced if needed. I was happy to pay for it. The same tech came out but sat in his van for over 30 minutes dismissive of our work schedules or time. He couldn’t be bothered and later said he didn’t keep canisters on hand. He simply tightened the canister until it stopped leaking. This was in May. No inspection of anything. I spoke to a manager and asked what the results were for inspecting the canisters. He said they were not inspected. Filters were replaced and tightened. I asked to have the canisters replaced, but I was refused this service since they no longer service these units beyond the filters. Essentially trying to sell me an entire new RO system. Mine was barely 5 years old *which Younger Brothers installed*. I simply asked to pay for inspecting the RO system and canisters - and determine if the problem is the canisters or the entire system. He refused. This morning, a loud noise came from the garage and whatdya know? The most recent filter the tech cranked down ruptured below the seal spraying water all over the garage and dry wall. Extremely disappointed with this company and their on going apparent incompetence. Will never recommend them and caution anyone considering them.

Specifically, the service provided by Younger Brothers Plumbers has been unsatisfactory. They repeatedly promise to fix the issue within a week, but they have not responded or taken action up to this point. Younger Brothers Plumbers have visited my home a few times. Despite it being a new home with plumbing work done by them, they've mentioned that there was a mistake in the installation, and it would require breaking into the home to fix the error. I'm unsure who to contact to resolve this issue.

My first 1 star review. Been dealing with termites for a year since I purchased my brand new home with Pulte. Unfortunately have been dealing with this company that I am under warranty with. They have came to my home 4 times since the initial treatment and I currently still have termites damaging my walls and home. I called to express my frustration with the situation since it will be the 5th time in under a year they will be coming out and I was met with immediate attitude from their General Manager Jennifer. She was extremely rude, wasn’t empathetic with my situation and basically told me to bring it up with Pulte if I have problems with their service. At no point did she highlight that they are doing everything in their professional toolbox to prevent the situation from continuing, all she explained is they do whatever is labeled on the bottle of foam the pump through the walls. To me that seems like they are doing the minimum effort to just fulfill a warranty. Now I am stuck with active termites and a whole bunch of damaged drywall and potential beams (we wouldn’t know since this company did not do a thorough inspection of where this infestation is occurring)

These guys have to be one of the worst in the business. We bought a new build that these guys worked on and their work is tremendously shotty. I feel bad for my neighbors that don’t know anything about construction. I am an amateur at best and these guys make me look like a pro. They use the wrong tools constantly. They have had to replace my entire master shower because they can’t figure out how to level a shower pan. 2 cheap plastic shark bites had lines that were cross threaded. Stay far away from these guys, even if you are on a budget. They don’t pay attention to any details, very sloppy subpar work.

I had a scary experience with one of their drivers yesterday. I was at a 4 way stop , it was my turn to go. I proceeded to go when A young kid driving a very large truck for this company decided to pull out in front of me as I was in the middle of the intersection. I had to slam on the brakes to keep from hitting him. He threw his hands up at me. Could have ended badly. If he can’t drive safely and respectfully he probably shouldn’t be driving for your company. This occurred between 10 and 11 am at Glendale and Cotton lane. I did not get the truck number or license plate unfortunately.

They don't care about the customer... Complete Lack of Customer Service! Multiple service calls to get them to fix the problem. They did warranty work for two different plumbing issues in our new house (shower; bathroom faucet) and showed complete disregard for trying to fully "fix" the issues. They were absolutely more concerned with getting out of there with a minimum of work and time. I strongly recommend against using this company for your plumbing needs. Go anywhere else! I'm truly surprised at how unresponsive they are to the real issues and how they justify NOT fixing them. Example: Saying there was (no bigger than) a pea-sized piece of grout left in the drain, and they refused to release video footage of the drain (to me as the homeowner, or to the builder) to prove their assertion, so they called the issue fixed. Finally got the builder to strong-arm them to come out one more time (builder accompanied them on this third visit), and the amount of grout that came out of the drain was large with one of the pieces being at least 1" in diameter. Buyer Beware!