About this provider in Huntsville
With 25 years of combined experience in the pest control industry, Urbanex began as a family and veteran owned business in Nashville, Tennessee, in 2015. Since our founding five years ago, we have rapidly expanded to include locations in Boston, Massachusetts, Oklahoma City, Oklahoma, Dallas, Texas, Huntsville…
Rating breakdown from customer reviews
4.9
3,296 reviews
Customer reviews for Urbanex Pest Control
Sherdie Merritt
Have received the best service from Ubanex. Have not had a problem with any pests since they started service . Would recommend this service to anyone with problems with pests
Karol Boutwell
Excellent job, very polite and knowledgeable
Yadira Valdes
Good
Peggy Barnett
Very nice and polite..very professional. Reminded me to lock my sunroom and close the garage door when he was Leaving since I was busy in the house. I really appreciated that.
Provider response
Peggy, thank you for highlighting our team’s professionalism and thoughtfulness. We’re glad the extra care made a difference during our visit.
Latrice Blair
Michael Lipka was amazing and text me prior to arrival. He understood I was working and he made sure to text me when he arrived and once the job was completed! Hopping thaws Ant Mounts stay down this time.
Provider response
Latrice, we appreciate your feedback on Michael's communication and care. We hope for lasting results with your ant situation this time.
Chris Williams
Vincent did a great job. The experience with Urbanex has been great so far.
Provider response
Jakarri's expertise and dedication reflect the Urbanex commitment to clear communication and thorough service tailored to your needs. We appreciate your detailed feedback.
Daniel Strizak
Issiah. Good job. Needed help fast. Friendly and informative.
Provider response
Daniel, thanks for highlighting Issiah’s prompt support and helpful attitude. We’re glad he could assist you quickly in your time of need.
Dalle Shrestha
Charles did an awesome job 👍
Provider response
Dalle, thanks for highlighting Charles's great work. He'll appreciate knowing his efforts made a difference for you.
Rebecca Oakes
The service is good. I usually don't have any bug problems. The only time I wasn't happy was when the service man texted me before 6 am on a Saturday to do the service.
Provider response
Rebecca, thanks for sharing your experience. We appreciate your comments on service and take your feedback on early communication seriously.
rebecca keller
Excellent service. Listen to my requests.
Provider response
Rebecca, thank you for sharing your experience. We're glad our team listened and provided the attentive service you expected.
Matthew Passion
Isaiah and OIin did a fastastic job for me today. They are always courteous when they call. They always ask if we need anything extra. Strongly recommend these two and Urbanex.
Provider response
Matthew, thank you for highlighting Isaiah and OIin’s attention and courtesy. Your recommendation of Urbanex means a lot to our team.
Lady Damon
Vincent took time to spray the area's of our concerns
Provider response
Thank you for noting Vincent’s careful attention to your concerns. We appreciate your feedback on his thorough approach.
Vann Newman
Only pest service that has not been called back out as they kill the bugs!
Provider response
Thanks, Vann! We're glad Urbanex resolved your pest issue thoroughly. We appreciate you highlighting your positive experience with our service.
Stella Dale
They are always very nice and professional
Provider response
Stella, thanks for recognizing our team's professionalism and friendly approach. We’re glad our efforts have made a positive impact for you.
Andy Calkins
Courteous, friendly, informed and on time. I would recommend. I see returning, friendly faces and I really like that. They know what they have done and what works.
Provider response
Andy, we appreciate your trust in our consistent service and team. Returning familiar faces help us keep track and tailor your experience.
Shaundra Lancaster
We have had a few different pest control companies but I am thrilled with the customer service from Urbanex. I don't do ants. At all. Matt went above and beyond to find the source of where these uninvited guests were coming from. He then put out baits for that colony and sprayed everywhere. I know it'll be a few days to see a difference but I'm at least hopeful I won't have to check everything for an ant, soon!! Thank you!
Provider response
Shaundra, we're so glad Matt provided thorough help and attentive service. Your hope for an ant-free home means a lot to us.
Consuela Duckworth
I’m very disappointed with my experience with Urbanex Pest Control. When I told them I wasn't satisfied with their services and wanted to cancel, they gave me the runaround instead of helping me end my subscription. I tried multiple times just to get someone to process the cancellation. What made things worse is that after I officially called to cancel, they still charged my account $150 without my permission. I felt blindsided and completely ignored as a customer. Based on my experience, I would not recommend Urbanex.
jc gomez
Don’t waste money with this people Get you self a real pest control, If you are not satisfied they will charge you $200 to cancel. They knocked on my door promising many things, but in reality they just want your money. Their products or whatever they spray doesn’t work. I wasted my hard earned money.
Daniela Garcia
The service is super bad, they fumigate when it's going to rain and of course you'll lose your job, it's worse than the telephone companies since they tie you to a mandatory contract, the advisors confuse you and make you fall for this, regarding the service it doesn't even last 10 minutes, terrible service, I don't recommend it and to remove you from the service you have to pay a mandatory fine.
Provider response
We're sorry to hear about your experience and appreciate you sharing your feedback. At Urbanex, we stand behind our service — if the treatment didn’t last due to rain or for any other reason, we offer free re-services to make sure your home is fully protected.We weren’t able to locate your account under the name listed in this review. If you’d like, please give us a call at 615-434-5774, and we can look up your account using a different name, address, or email.We’d be happy to review your service details and go over all the benefits included with your Urbanex plan, such as unlimited free re-services anytime you need them.Thank you for giving us the chance to make this right.
Jan Cartwright
$150 fee to cancel within 12 months is a pretty terrible policy. I suspect that the lawn treatment they use caused an allergic reaction for my dog, but Urbanex was unwilling to let me out of this agreement early (4 months)
Provider response
We’re very sorry to hear about your concerns and we appreciate the chance to address them. Our service agreement is designed as a one-year plan because it often takes a full cycle to fully eliminate pest issues and prevent new ones from developing. You are set up on a quarterly service (every 3 months), which includes 5 total visits in the first year.The initial treatment is designed to create a strong protective barrier.The second service, about 30 days later, targets pests that may have hatched since the first treatment, breaking the egg cycle.After that, we return quarterly to maintain coverage.Plus, your plan includes free re-services anytime if you notice pest activity between scheduled visits.All of these details were included in the signed agreement at the time of sign-up, which was also sent to your email for reference.As for your pet, our products are EPA-approved and considered pet-friendly once dry. That said, we absolutely understand that all animals can have different sensitivities, which is why we offer an organic, essential-oil–based treatment alternative for pet owners who prefer an extra layer of peace of mind.We’d love the chance to go over options with you and make sure you and your pet feel comfortable moving forward. Please reach out to our care team so we can find the best solution for your home and pets while keeping the pests away year-round!
AYRML
This place is a complete fraud. I wish we would have really looked into the reviews before agreeing to use their services. They come knocking on your door, essentially begging you to use them. They have to walk the streets to find people to beg. Once they rope you in, they beg for reviews so they can get bonuses. Hence the thousands of 5 star reviews mentioning someone by name. I should really learn how to say "no" instead of being pressured into things. Anyway, their products don't work or they don't... either way, don't waste your time or your money. Apparently, they're even charging people's cards after they've already canceled. Read the fine print, and don't believe everything (or anything) the salesmen tell you. Anyway, you won't get your money back; there isn't a 100% money back guarantee even though that's what they want you to believe. You may get your money back for once service, but you'll have wasted a lot more for the previous services that do. not. work. After reading others reviews and based on my own experience, I'm starting to believe they use chemicals or something to make the bugs worse so they can keep coming back and stealing money.
Natalie Hale
Salesman signed me up and i told him wed be moving in a couple months and id have to cancel service. He said it would be no problem and i wouldnt be charged a few. They don't let you cancel via text or email which is fine but they sent a reminder message for next day service at 5:15 when there office is closed. So i tried to call and they are closed. Super frustrating
Lisa
We had a bad experience with a solicitor claiming he was with this company at 2:00pm CT on 7/12/2025. He was wearing a t-shirt with this company's brand, so he may very well have been a legitimate representative of this company. If he was not, the company should certainly know that an unauthorized person is claiming to represent their company. This solicitor would not leave our property despite our repeated requests for him to do so. He became quite threatening in tone after ringing our doorbell nonstop, as initially we ignored him and refused to answer our door despite clearly being home. My husband had to chase him off of our front porch, which caused the rep to start laughing as he literally skipped away. Very odd and concerning behavior. Since this visit, several of our neighbors have elevated their concerns and have shared similar video footage of this individual on social media. Our HOA has a clear no soliciting policy with signage, which many of us communicated to this rep before he became aggressive and refused to leave. Based on the reviews posted here, our neighborhood isn't the only one in our region facing this type of concerning soliciting behavior.
Provider response
Thank you for bringing this serious concern to our attention. We sincerely apologize for the experience you and your neighbors encountered. If you are willing, we would appreciate any additional details, such as the representative’s description, name if provided, or video footage. This would assist us in confirming whether the individual was part of our team or if someone may be misrepresenting our company.We take matters like this very seriously and are committed to addressing them promptly. Please feel free to reach out directly to our customer care team at 615-434-5774 so we can follow up with you personally.Thank you again for bringing this to our attention. We value the trust of every community we serve and are committed to ensuring respectful and professional interactions at all times.
Triston Taylor
It’s almost 7:30 at night and they just knocked on my door and rung the door bell, I’ve got a sleeping baby and 2 dogs. Naturally the dogs bark waking the baby if she hadn’t already been woken up by the doorbell. A company that solicits can’t be good especially that late in the day. I don’t know how good of work they do and I’m not even a customer and I won’t be when you show up at my door that late. If I want or need pest control I’ll call don’t come to me asking for business.
Jessica Blessing
They left the back gate open and our dog got out when he went to use the potty at bedtime. They knew we had a dog and forgot to close it. Do better!
Brian Harris
DO NOT USE THIS COMPANY!!!!! URBANEX PEST CONTROL They completely ruined my patio! During a routine service on , their technician carelessly knocked over a pot of fish grease, which splattered all over my brand-new outdoor rug and patio. The smell is horrendous, and the stains are impossible to remove. My rug is completely destroyed, and my patio is now a greasy, smelly mess. I've tried contacting them numerous times, providing photos and videos of the damage, but they refuse to take responsibility. To add insult to injury, they won't even let me out of my contract! They're basically saying 'tough luck' after destroying my property. This company is completely unprofessional and doesn't care about their customers or the damage they cause. I'm beyond frustrated and would strongly advise anyone to look elsewhere for pest control services. The answer to the owner responds you guys need to make it right you guys need to replace my rug and clean my patio back to where it was before I allowed your company to come on to my property and then the nerve to charge me $350 for an early termination fee go figure
Provider response
We’re very sorry to hear you’re still upset and truly regret that this experience hasn’t met your expectations. We take all feedback seriously and want to provide some context for how our team has handled the situation.The concern you raised began on May 21, 2024, when a technician accidentally knocked over a container of fish grease during your service. That same day, we issued a $60 credit to your account, and our team member Josh Rivera reached out to apologize and offered to help with professional cleaning. At the time, you let us know you’d handle it yourself and expressed appreciation for Josh's call. You chose to continue service with us, and we were glad to keep serving you.Over the next few months, we made at least nine additional attempts to follow up and ensure you were taken care of. Josh and Caleb reached out multiple times in June and July to assist further and check in on your satisfaction. In August, Josh again connected with you and applied an additional $75 credit, fully clearing your account and bringing your total credits to $135, more than your service costs to date. Our goal has always been to resolve this in a way that felt fair to you.Josh also scheduled an inspection for the rug and patio area, but when we arrived for service on October 11, our technician couldn’t access the backyard due to a locked gate. We did complete the front yard treatment, but you later reached out asking to cancel the service, stating you didn’t feel it should be paid in full because the backyard was not treated.We understand how upsetting property concerns can be, and we sincerely tried to resolve this with care and fairness—through immediate credits, personal outreach, service attempts, and multiple follow-ups. While it’s disappointing this wasn’t resolved to your satisfaction, we truly made every effort to take responsibility and offer support.If you would still like to speak with us directly, we’re always open to a respectful conversation. Our goal has always been to serve with integrity. Call 615-434-5774 and Request Lindsey! Sincerely,Urbanex Customer Experience Team
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