About this provider in Stoughton
Aptive Pest Control in Stoughton, WI provides reliable residential pest control services tailored to homes throughout Dane County. Our Stoughton team helps protect against pests like ants, spiders, cockroaches, rodents, and more with customized treatment plans built around your specific needs. We’re committed to…
Rating breakdown from customer reviews
4.5
1,238 reviews
Customer reviews for Aptive Pest Control
Brianna Cater
Been trying to contact someone for a few days now and the number on the site just rings on hold forever. Messaged the "personal assistant" and have heard nothing. This sucks
Provider response
Hi Brianna, <br><br>We understand how frustrating it is to need assistance and spend days trying to reach someone without getting a response. You shouldn’t feel like you have to chase down help when you need support from Aptive.<br><br>We appreciate you bringing this to our attention and want to make sure your concern gets handled. Please reach out to socialmedia@goaptive.com directly with your service information so we can look into what you need and help get you connected with the right support.<br><br>-Jasmine, Aptive Care Team
Diana Haley
I wasn’t home at the time, but I believe it was primarily for mosquito control. We have not had a problem so far this summer. Unfortunately, yesterday we discovered some sort of wasp nest in an overhead tarp that we pull over our deck for sun protection. So, asking for your technician to come back please to remove that as soon as possible.
Provider response
Hi Diana, <br><br>Thank you for sharing your feedback! We’re glad to hear you haven’t had any mosquito issues so far this summer. We understand the concern with discovering wasp activity around the tarp over your deck and would be happy to help get that addressed. Please reach out to socialmedia@goaptive.com directly so we can review your account and help arrange a complimentary reservice to have the area inspected and treated.<br><br>-Jasmine, Aptive Care Team
karen bitter
Great service
Provider response
We’re genuinely pleased to know your experience was excellent from start to finish, karen bitter! Providing detailed, thoughtful service along with clear and consistent communication is something our team takes pride in on every visit. It’s rewarding to hear that effort made a difference for you. Thank you for trusting Aptive to handle your pest control needs!<br><br>-Alexis, Aptive Care Team
Renee Walk
Extremely aggressive sales rep in our area is harassing neighbors. We have a no soliciting sign, but he still rung our doorbell twice and knocked. I gave up and answered to tell him no thank you. He wouldn’t listen. I told him I had a service already. Wouldn’t leave. I pointed out the toddler under my arm struggling and crying for lunch. Wouldn’t leave. I finally told him he was being obnoxious and needed to leave. He acted like I was the rude one but STILL WOULDN’T leave. Mark this as the first time I have ever slammed the door in anyone’s face in my life. Several other neighbors reported the exact same thing happening. This company’s service might be great, but Hoover Street will never know.
Provider response
Thank you for making us aware of this, Renee Walk. This isn't the experience we want for the communities we serve, so we're glad you brought this up. If you have additional details you'd like to share, including descriptions, dates, or footage, please send them to socialmedia@goaptive.com along with the address involved. We'd be happy to help ensure that something like this doesn't happen again and hope to hear from you soon!<br><br>-Alexis, Aptive Care Team
Scott Abbott
Aaron did a great job. He texted me before he arrived to let me know he was on his way. When he arrived, he asked if there were any issues. He then reviewed what he was going to do. When he was done, he let me know he completed the treatment. He was friendly and polite.
Provider response
It's wonderful to know that your service professional during this recent treatment made such a positive impact, Scott Abbott! Our goal is to provide reliable, detail-oriented service every time we're at your home, and knowing you were left feeling satisfied really means a lot to us. It's always a pleasure to handle your pest control needs, and we're incredibly grateful to have you as a part of the Aptive neighborhood! <br><br>-Alexis, Aptive Care Team
Andy Congemi
David came to our residence with two other co-workers. All very courteous Gents. They worked very hard on different projects. It was a pleasure to see so much work being done. I felt like I was finally getting my money's worth. They not only worked hard, but they respected my property, which meant a great deal to me. Thank you Dave and staff for a fantastic job!!
Provider response
We're so glad this recent experience left you feeling satisfied! Our goal is to ensure that each treatment meets your needs, and knowing you feel confident in your decision to choose Aptive really means a lot to us. It's truly a pleasure to have the opportunity to protect your home from unwanted pests, and we're grateful to have you with us! <br><br>-Alexis, Aptive Care Team
Brooklyn Gabbitas
We’re only on our second month with them but so far I am impressed. I appreciate the photos of what they do, and when I scheduled an extra appointment this month they filled it promptly. The service guy had great analogies for describing the mosquito traps, too. Their work on our ground squirrels was very thorough and I haven’t seen any sign of mice since they came either (we were having a problem in our storage room). I look forward to a summer of more sandpile time and fewer mosquito bites!
Provider response
Hi Brooklyn,<br><br>Thank you for taking the time to share your experience! We're thrilled to hear your first couple of months with Aptive have made such a positive impression. It's great to know you appreciate the detailed photos, prompt scheduling, and the time our service professional took to explain how the mosquito traps work. We're also glad to hear you've already seen improvements with the ground squirrels and mice. We hope you enjoy a summer filled with more sandpile time and fewer mosquito bites! Thank you for choosing Aptive. We've got this handled!<br><br>-Jasmine, Aptive Care Team
Robert Jacobsen
Overall, I have not noticed a meaningful decrease in bugs since the initial visit. I’m still seeing earwigs, and the Asian beetles are clearly active in my trees, judging by the droppings on my vehicles. I haven’t found any ticks on my dog, but she is treated regularly, so it’s hard to say whether that reflects the service or her preventative care. Bee activity also seems unchanged, though that tends to vary naturally from year to year. One concern I have after signing up is the contract requirement. If you choose to cancel before the one‑year mark, there is a fee, which feels restrictive for a service that really needs time and ongoing results to evaluate properly. I’m also not a fan of being asked for a review so early, since pest control effectiveness can only be judged over a longer period. As for the technician, he was very knowledgeable and professional, and I have no complaints about his work or communication. At this point, I’ll have to see how the rest of the summer goes before forming a final opinion.
Provider response
Hi Robert, <br><br>Thank you for taking the time to share your thoughtful feedback. We appreciate your honest assessment and understand your concerns about not seeing the level of improvement you were hoping for this early in your service. Pest activity can take time to significantly decrease, but we understand how important it is to see progress, especially with earwigs, beetles, and other seasonal pests.<br><br>We're glad to hear your service professional provided knowledgeable, professional service and communicated well throughout the visit. We'd also appreciate the opportunity to review your concerns about your results and your agreement. Please reach out to socialmedia@goaptive.com directly with your account information so we can review your service, answer any questions, and determine if a complimentary reservice would be beneficial. Thank you for giving us the opportunity to help improve your experience. We've got this handled.<br><br>-Jasmine, Aptive Care Team
Heather Balsamo
Ashley did a great job. She was very personable and did a thorough job.
Provider response
Hi Heather, <br><br>Thank you for your wonderful review! We're thrilled to hear Ashley provided such a great experience. It's wonderful to know she was personable, took the time to be thorough, and delivered the level of service we strive to provide with every visit.<br><br>We'll be sure to share your kind words with Ashley. Thank you for choosing Aptive to protect your home. If you ever need anything between scheduled visits, please don't hesitate to reach out. We've got it handled.<br><br>-Jasmine, Aptive Care Team
linda woltmann
The young man did a great job.He did put out 2 black boxes but not certain what they are for.But did a good job
Provider response
We're absolutely thrilled to hear this, linda woltmann! Our team does their very best to provide exceptional service every time we're at your home, and knowing that you've been satisfied really means a lot to us. It's always a pleasure to handle your pest control needs, and we're grateful to have you as a part of the Aptive neighborhood!<br><br>-Alexis, Aptive Care Team
Sweet Spot Dog Training
Michael was very helpful and courteous when he arrived to treat our house.
Provider response
Hi there, <br><br>Thank you for your wonderful review! We're glad to hear Michael provided such a helpful and courteous experience during your service. We'll be sure to share your kind words with him and recognize him for his excellent work.<br><br>Thank you for choosing Aptive. We appreciate the opportunity to keep your pest concerns handled!<br><br>-Jasmine, Aptive Care Team
Jenny S
I am echoing the other 1 star reviews that talk about what a nuisance the door to door sales people are. A guy starts relentlessly banging on my door and ringing the doorbell. I was in a meeting, but I had to answer the door to get him to stop because it was so loud and disruptive. As I turn the corner, I see him pounding on the GLASS part of my front door, I thought he was going to freaking break the glass. I open the door and immediately tell him I'm in a meeting and I dont have time. He ignored what I said and starts listing off all their services and tells me which of my neighbors by name are using their service (pretty sure theyre not supposed to disclose that?). Then I have to interrupt him and again tell him I'm in a meeting, I dont have time to talk to you. Then he asks if he can come back later, I say no. Then he asks if he can come back tomorrow, I say no. I have a feeling he will come back based on other reviews on here. This interaction was such a turn off, he did quite the opposite of what you were aiming for, because now I know to avoid this company. Please stop being a nuisance to people in their homes.
Provider response
We're sorry to hear this interaction left you feeling this way, Jenny. We understand how disruptive it would be to have your work interrupted, especially after repeatedly letting the representative know you weren't available. We expect our sales representatives to be respectful of homeowners' time and decisions, and we'd appreciate the opportunity to investigate what happened.<br><br>Please email socialmedia@goaptive.com with the address where this occurred, the date and approximate time of the interaction, and any doorbell camera footage if available. Those details will help us identify the representative involved and review your concerns with the appropriate team. We hope to hear from you soon!<br><br>-Alexis, Aptive Care Team
Jim Blankenheim
The equipment they needed for spray inside eas not available so the have to come back Thursday.
Provider response
Thank you for sharing your feedback with us, Jim! We appreciate your flexibility and patience while our team works to complete your service. We're sorry to hear the necessary equipment wasn't available during your visit, but we're glad a return appointment has been scheduled to finish the interior treatment. We look forward to getting everything completed for you and appreciate the opportunity to care for your home. Thanks again for being the best part of Aptive!<br><br>-Alexis, Aptive Care Team
Evan Pilzak
Good service from the employees and responsive. Seems to work well but is expensive.
Provider response
Hi Evan, <br><br>Thank you for taking the time to share your feedback. We're so glad to hear you've had positive experiences with our responsive service and our service professionals. We also appreciate your honest comments about pricing, and we understand that value is an important part of choosing a pest control provider.<br><br>If you'd like to discuss your plan or have any questions about your service, please don't hesitate to reach out to socialmedia@goaptive.com directly. We'd be happy to review your account with you and ensure you're getting the most value from your Aptive service. Thank you for choosing Aptive!<br><br>-Jasmine, Aptive Care Team
Samuel Hoffland
bad service
Provider response
We really appreciate you taking a moment to share this, Samuel. It's incredibly disheartening to hear your experience didn't meet expectations. We'd really appreciate the opportunity to better understand what happened and see how we can help.<br><br>Please email socialmedia@goaptive.com with your service address and a few additional details about your experience so we can review your account and work toward a resolution. We're here for you!<br><br>-Alexis, Aptive Care Team
Aleksandar Kljaic
“NO SOLICITING” is posted prominently, but apparently that doesn’t apply to this company. Ignoring clearly displayed signs is either incredibly disrespectful or a sign of poor judgment. If your business model starts with disregarding a homeowner’s wishes, don’t expect a warm reception. Would not recommend.
Provider response
Hi Aleksandar, <br><br>Thank you for taking the time to share your feedback. We’re truly sorry for the frustration this experience caused. We absolutely respect homeowners’ preferences, including “No Soliciting” requests, and we understand why this would leave a negative impression.<br><br>This is not the standard we expect from anyone representing Aptive. We take concerns like this seriously and would appreciate the opportunity to look into what happened more closely. Please reach out to socialmedia@goaptive.com directly so we can review the situation and address it appropriately.<br><br>-Jasmine, Aptive Care Team
Andrew Altamira
Here’s a crazy idea, don’t have your reps coming into neighborhoods knocking on doors at 9:00pm. Extremely unprofessional.
Provider response
Thanks for taking a moment to share this with us, Andrew. We take feedback regarding door-to-door interactions seriously and would like the opportunity to learn more about what happened. Please email us at socialmedia@goaptive.com with the address where this took place and any additional details you can provide. Our team would be glad to review the situation further and do what's needed to ensure this doesn't happen again. We're here for you!<br><br>-Alexis, Aptive Care Team
Liz H
James was very nice and professional and did inform us before his arrival he was coming to our house, but we weren’t sure if he’d sprayed our yard for ticks and mosquitoes as we thought should happen. It wasn’t mentioned in his text to me telling me what he’d done, but when I texted back to ask if he’d sprayed the whole yard for these I did get pictures he took, but no answer to my question, so I still don’t know if it happened or not. Thanks!
Provider response
Thank you for sharing your experience with us, Liz. We're glad to hear that James was professional, courteous, and communicated with you before arriving at your home.<br><br>However, we understand your concern regarding the tick and mosquito treatment and the uncertainty that remained after your follow-up question. Clear communication about the services performed is important, and we'd like the opportunity to review this with you. Please email us at socialmedia@goaptive.com with your service address and any additional details that may be helpful. Our team would be glad to take a closer look and provide clarification. We're here to help and hope to hear from you soon!<br><br>-Alexis, Aptive Care Team
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