Plunkett's Pest Control
Verified1065 Western Ave, Eau Claire, WI 54703
Open 5 days/week, Early hours
About Plunkett's Pest Control
Plunkett’s Pest Control proudly serves Eau Claire, WI and nearby areas like Chippewa Falls and Altoona. We offer effective pest solutions for homes and businesses, including rodent control, spider treatment, and seasonal pest prevention. Trust Plunkett’s for year-round protection and responsive service.
Rating Breakdown
4.9
★★★★★272 reviews
Customer Reviews (30)
Todd has been outstanding to work with. He’s extremely punctual, always showing up exactly when he says he will, which is something you don’t see enough these days. Beyond that, he really knows his craft—thorough, knowledgeable, and takes the time to make sure the job is done right. It’s clear he takes pride in his work. If you’re looking for someone reliable and professional for pest control, Todd is the guy to call.
I like the professional and friendly guy Justin. He is thorough and shows up on time. We have had success catching the mice.
Highly recommend Plunketts Pest Control. Sam was the technician I had the pleasure to work with. Very professional and knowledgeable. Answered all of my questions and made the whole process super easy. Highly recommend both Sam and Plunketts Pest Control.
Great communication from Jason.
Kevin our service guy is great always takes good care of us and goes above and beyond to make sure our needs are met. Thank you Kevin for all that you do.
Jeff is thorough and does an excellent job explaining what he's doing. I have complete confidence in his work! Steve Weston
Sam, our tech has been working with us from the point we bought our recent house by doing a termite inspection for a VA home loan. Now he has helped us with seasonal issues. He communicates well, prompt, professional, and friendly. We can't say enough good things. Great to see a company and people value hard work.
Great service and professionalism
Plunketts offers such great service. Brad is always friendly, professional and responds right away. So grateful!
Had our first treatment for asian beetles and box elder bugs in the spring and it worked amazing, the tech was amazing and hands down the most down to earth and respectful tech, all around great experience!
professional and on time
I would highly recommend Jacob for your home or business. He is very polite and considerate. He did a great job with communicating about what time he was coming, and made sure that it was a good time for us. He is very prompt!
Jeff, the service technician, came out the next day. He arrived on time and texted before he arrived and after he left with a summary of his work. He listened carefully to our needs and went above and beyond to plug all the holes that the mice were getting into our house. We will not hesitate to call him again.
Sam is so easy to work with and he’s super nice! I love the products used because they really work. Thank you!
Really appreciated meeting Brad and grateful for the services he provided. He was prompt and efficient. Thank you!!
John quickly came to rescue us from a wasp infestation. Thorough job. Thank God for John!
Quick efficient service. Friendly serviceman.
Friendly service. They communicated when they would be there. Had house sprayed for Beetles. Prompt service.
Response from Plunkett's Pest Control
We know that communication and prompt service mean everything when it comes to handling something so unsettling as a pest problem, and we are glad we could put you at ease with a friendly face, Diane! Thank you for your time and your great review, please let us know if there are any problems we can help with in the future.
Two times we had a scheduled visit and they didn’t show.
Response from Plunkett's Pest Control
Hello Catherine,<br><br>Thank you for sharing your feedback, and I sincerely apologize for the experience you had with our service. I understand how frustrating it is when appointments are missed and communication is unclear.<br><br>After speaking with our technician, it seems there was a miscommunication regarding scheduling. Our technician mentioned that he was waiting for confirmation from you to schedule a visit, as we had previously discussed coordinating a time that worked with your availability. I’m sorry for any confusion this may have caused, and I understand that this didn’t meet your expectations. This is not the level of customer service we strive for, and I appreciate you bringing this to our attention.<br><br>If you're still in need of our services, we would greatly appreciate the opportunity to make things right. Please reach out directly, and we will prioritize your request. Thank you again for your feedback, and I hope we can regain your trust in the future.<br><br>Sincerely,<br>Director of Client Experience, Plunkett's Pest Control<br>(877) 571 7100 • Email: reviews (at) plunketts.net
We scheduled a time for them to come and assess a bee problem at our home. They never came. I even called their office and they told me they would contact the gentleman coming to our home and have him call me. I never heard back from anyone.
Response from Plunkett's Pest Control
Hello Megan,<br><br>Thank you for sharing your experience with us, and we deeply apologize for the inconvenience and lack of communication you encountered. We understand how frustrating it can be when expectations aren’t met, especially when dealing with a time-sensitive issue like a bee problem.<br><br>This is not the level of service we aim to provide, and we are reviewing what went wrong in your case to ensure this doesn't happen again. We take reliability and communication very seriously, and we regret that we fell short in this instance.<br><br>If you're still experiencing the issue, we'd love the opportunity to make things right. Please reach out to us directly, and we’ll prioritize resolving this as soon as possible. Thank you for bringing this to our attention, and we hope to regain your trust.<br><br>Sincerely,<br>Director of Client Experience, Plunkett's Pest Control<br>(877) 571 7100 • Email: reviews (at) plunketts.net
Response from Plunkett's Pest Control
Hello Luke,<br><br>We apologize for the dissatisfaction you experienced with our services. Our service guarantee extends for a period of 90 days from the commencement of service, which, in your case, began on 4/21/2022. This guarantee expired in July of 2022. Throughout the course of our engagement, we conducted service visits on 6/16/2022, 8/25/2022, performed a winter check on 11/14/2022, another winter check on 1/18/2023, and concluded the service with the last visit on 4/18/2023. Never during this time did you have any complaints about our services. <br><br>It is regrettable that we did not receive any prior complaints from you regarding our service until we approached you for payment, which, unfortunately, remains outstanding to this day. We would like to emphasize that had you raised any concerns along with your attempts to settle the bill, we would have certainly taken steps to address and resolve them promptly. However, given that we were not made aware of any issues and have fulfilled all aspects of our agreement, we find ourselves unable to offer any further remedies at this juncture.<br><br>We genuinely regret that you were dissatisfied with our services, but we are pleased to hear that you have found an alternative solution to address your needs. Please do not hesitate to reach out if there is anything else we can do for you.<br><br>Sincerely,<br><br>Director of Client Experience, Plunkett's Pest Control, (866) 906-1786
Watch out!! There services did not do anything but make the problem worse. Had another company come out and they said the amount of bait they put out would only last 3-4 weeks (which it did) also there traps they put up never caught a single rodent in the year it’s been at my house. After switching company’s my rodent problem was fixed in 2 weeks!! They won’t back up any of there services for not working. Terrible company
Response from Plunkett's Pest Control
Hello Luke,<br><br>We apologize for the dissatisfaction you experienced with our services. Our service guarantee extends for a period of 90 days from the commencement of service, which, in your case, began on 4/21/2022. This guarantee expired in July of 2022. Throughout the course of our engagement, we conducted service visits on 6/16/2022, 8/25/2022, performed a winter check on 11/14/2022, another winter check on 1/18/2023, and concluded the service with the last visit on 4/18/2023. Never during this time did you have any complaints about our services. <br><br>It is regrettable that we did not receive any prior complaints from you regarding our service until we approached you for payment, which, unfortunately, remains outstanding to this day. We would like to emphasize that had you raised any concerns along with your attempts to settle the bill, we would have certainly taken steps to address and resolve them promptly. However, given that we were not made aware of any issues and have fulfilled all aspects of our agreement, we find ourselves unable to offer any further remedies at this juncture.<br><br>We genuinely regret that you were dissatisfied with our services, but we are pleased to hear that you have found an alternative solution to address your needs. Please do not hesitate to reach out if there is anything else we can do for you.<br><br>Sincerely,<br><br>Director of Client Experience, Plunkett's Pest Control, (866) 906-1786
Response from Plunkett's Pest Control
Dear Dave,<br><br>Thank you for sharing your feedback from a year ago. We're sorry to hear about your experience. Ensuring customer satisfaction is our priority, and we have since made significant improvements to deliver exceptional service. Please reach out to us if you would like to discuss your experience further. We value your feedback and are committed to resolving any issues you may have.<br><br>Thank you,<br><br>-Director of Client Experience, Plunkett's Pest Control<br>(877) 571 7100 • Email: reviews (at) plunketts.net
Response from Plunkett's Pest Control
Hello Jon,<br>What led to you leaving us a 2-star review? Our customer's experience is very important to us. Is there anything we can do? Please reach out to us with some details, and we will do our best to help.<br>Thank you,<br>- Director of Client Experience, Plunkett's Pest Control 877-571-7100
Response from Plunkett's Pest Control
Thank you for the great 4-star rating, Angela!
Response from Plunkett's Pest Control
Hi Sara, what led to you leaving us a 3-star review? We really care about your experience with us. It matters. Anything we can do? - MaryLou Wick, Director of Client Experience 763-225-6350
You're rolling the dice hoping that they'll respond to questions.
Response from Plunkett's Pest Control
Dear Jeffrey,<br><br>Thank you for sharing your feedback from five years ago. We're sorry to hear about your experience. Ensuring customer satisfaction is our priority, and we have since made significant improvements to deliver exceptional service. Please reach out to us if you would like to discuss your experience further. We value your feedback and are committed to resolving any issues you may have.<br><br>Thank you,<br><br>-Director of Client Experience, Plunkett's Pest Control<br>(877) 571 7100 • Email: reviews (at) plunketts.net
Better off with Orkin! Plunkett's gave me a date and time they would send a tech out for a terrible flea infestation, so I rearranged my entire schedule for them. Then, the day before my scheduled appointment, the tech calls to inform me he cannot come on that day because he didn't even have the pesticides to do the job. I also asked several questions about the safety of this pesticide because I have small children, one of which puts things in her mouth, and neither the technician, nor the people I talked with at the office, were able to give me any straight answers about it's safety. Not only that, I was originally quoted $244-$270, however, they never mentioned that with my basement included, the cost would actually be closer to $500, I had to specifically ask about that. They also tell you that they have a 60 day guarantee where they will come out and treat again and again within that 60 days, for free, if the pests are not gone. I asked if I would be charged again if the fleas were still not gone in that 60 days, and the first answer I received was, "They will be gone in 60 days." I asked again because I was not satisfied with the first person's answer, and I was told, "It won't come to that." So again, I was never given a straight answer. I cancelled my appointment and called Orkin. They were able to give me all of the answers I needed, and then some, they were able to send someone out the exact same day, and they charge only HALF the price to do my entire house, basement included. And to add a cherry on top, when I called the main office to complain about this, I was given several excuses. There is no excuse for this... I wouldn't waste your time with Plunkett's. They are unprofessional and wishy-washy.
Response from Plunkett's Pest Control
Hello,<br><br>We are disheartened to hear about your experience with our team. At Plunketts Pest Control, we place immense trust in our technicians, who undergo extensive training to provide professional and courteous service to our customers.<br><br>We value your feedback and take it seriously. While we strive to provide exceptional service, it seems we may have fallen short in your case. We are committed to addressing this issue with our team to ensure that all our customers receive the respect and professionalism they deserve.<br><br>It is important for us to understand the specifics of your experience so we can address any concerns directly. If you are willing, please contact us directly so we can discuss this matter further and work towards a resolution.<br><br>Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused and appreciate the opportunity to improve our services.<br><br>-Director of Client Experience, Plunkett's Pest Control<br>(877) 571 7100 • Email: reviews (at) plunketts.net
Contact Information
Phone
+1715-200-3612Address
1065 Western Ave, Eau Claire, WI 54703
Website
plunketts.netHours
Services
Frequently Mentioned