About this provider in Fitchburg
In Madison, WI, we at Rove Pest Control offer premier pest control services for both residential and commercial spaces. Our experienced team handles a variety of pests, including ants, rodents, cockroaches, bedbugs, and more, through comprehensive home and yard inspections. We cater to a range of businesses like…
Rating breakdown from customer reviews
4.9
346 reviews
Customer reviews for Rove Pest Control
Danielle Nicole Always
I love how thorough the tech is and on time each device Alex was great today
Chelsea V
Ryan does a good job. Also, the person in the office i spoke with (forgot his name) has wonderful customer service.
Provider response
Thank you for your kind words, Chelsea! We're pleased to hear that Ryan provided great service and that our team member made a positive impression with their customer service. We appreciate your feedback!
Angela Mendez
Ryan did a great job today
Provider response
Thank you, Angela. We will be sure to pass this kudos along to Brandon.
Joe Stoffels
Ryan R explained everything he was going to do. Offered extra treatments if needed and very knowledgeable about what he was going to do.
Provider response
Thank you, Joe.
Catherine Rhyner
He was wonderful. Engaging, and friendly but best if all, he was informative. He explained everything he was going to do, as well as explained the outcome and what I can expect.
Provider response
We really appreciate your kind feedback, Catherine! We value communication and clarity with our services and are happy to hear that our technician provided the information in a friendly, clear manner. We are always here to help answer any questions or concerns that may come up! Thank you for your trust and support!
Elisabeth Holmes
The tech was friendly, professional and quick.
Provider response
Thank you, Elisabeth! We are thrilled to hear that our technician provided a friendly and efficient service. We are always here if you have any questions or if anything else comes up!
Chandra Graf
Very professional and quick!!
Provider response
Thank you so much, Chandra! We're glad to hear you found our service professional and quick. We appreciate your support and look forward to continuing to protect your home! 🛡️🐜
Beth Livingston-Hakes
He did his work and it seems fine.
Provider response
Thanks, Beth! We appreciate you taking the time to leave a review. If anything comes up or you have any questions about the service, we're always here to help! 🐞🛠️
Jeremy Noorlun
The services were performed expeditiously and excellently.
Provider response
Thank you, Jeremy! We're thrilled to hear the service was both prompt and excellent. We appreciate your feedback and the opportunity to serve you! 🐜👍
Adam Zellmer
Always very friendly and informative.
Provider response
Thank you, Adam! We really appreciate your kind words. Being friendly and informative is what we strive for, and we're glad it's showing in your experience. Thanks for being a valued customer! 👍😊
David Whedon
Ryan, the technician was very professional and friendly. Listened to my concerns and put out the appropriate traps for my ant issues. Great job overall.
Provider response
Ryan will be happy to hear that his attention to your concerns and application for the ants was appreciated. Thank you for your feedback and support and have a wonderful day!
diane reddy
He did a wonderful job
Provider response
Thank you, Diane! We’re so glad to hear everything went well. We'll be sure to pass along your kind words to your technician. We appreciate you choosing Rove!
Raymond Valdez
Very easy to deal with this company. Salesman Dillon was very knowledgeable and not pushy at all. Our technician Alex came the next day to spray. Alex was on time, efficient, and courteous. Can’t ask for much more.
Provider response
Thank you so much for the great feedback, Raymond! We're glad to hear Dillon made the process smooth and pressure-free, and that Alex delivered prompt, courteous, and efficient service. We appreciate your trust in our team and look forward to continuing to take care of your home!
diana castizo
Brandon and Caleb demonstrated exceptional friendliness and helpfulness throughout our interactions. They meticulously explained each service we received, providing comprehensive answers to our inquiries.
Provider response
Thank you, Diana! We’re delighted to hear that Brandon and Caleb were friendly, helpful, and thorough in explaining the services and answering your questions. We appreciate your feedback and look forward to continuing to serve you!
Cindy Cheney
This was the first time we used Rove. Alex was very professional and friendly. He asked lots of questions about what pest activity we've seen recently and in the past. I asked him to pay special attention around our 3 season porch, which he did. Glad we switched to Rove.
Provider response
Thank you, Cindy! We’re thrilled you chose Rove and that Alex provided professional, friendly service while paying close attention to your concerns. We’re glad you’re happy with the switch and look forward to keeping your home pest-free!
Rhonda Kilcoyne
Brandon did a great job! He was professional and friendly and knew a lot about bugs and rodents.
Provider response
Thank you, Rhonda! We’re happy to hear Brandon provided professional and friendly service and demonstrated great knowledge about bugs and rodents. We’ll be sure to share your kind words with him. Thanks for choosing Rove Pest Control!
Peter Jacobs
I'm still getting animal droppings at the site of your bait stations.
Provider response
Thank you for letting us know. We will reach out to you to figure out what the next steps need to be. We look forward to connecting!
Bobby Holliday
If you did everything that's on this invoice that I received, then I'm very please.I guess i'm waiting on some results from your applicathank you very much
Provider response
Your review speaks wisdom. The first part is executing the service well, but the results have to follow. Just allow 10-14 days for the products to run their course and then let us know if anything needs any additional attention. We look forward to working with you!
Susan Schmid
Very polite and punctual. Ryan gave me company info that I had not read up on.
Provider response
Hi Susan,<br><br>Thank you for your feedback! We're so glad to hear that Ryan was polite and punctual, and that he was able to provide you with helpful information about the company. We always strive to keep our customers informed and comfortable. If you have any other questions or need further assistance, feel free to reach out!
Lori Miller
Ryan was very good. Listened to my concerns, explained what he could and couldn't do. Offered some suggestions. I'm just not sure I'm satisfied with the product.
Provider response
Thank you for your feedback, Lori! We’re glad to hear that Ryan was attentive to your concerns and provided helpful suggestions. It’s important to us that you feel confident and satisfied with the product, so we’re sorry to hear you’re not completely happy with it. If you’d like, we’d be happy to discuss any specific issues or adjustments you might have in mind. Our goal is to make sure everything meets your expectations, and we’re here to help make that happen. Please don’t hesitate to reach out!
Miguel Zapata
Never answers the phone.
Provider response
I’m sorry you weren’t able to get through when you called. We will look into our phone system and make sure everything is working as it should. If you ever have any issues, just leave us a message and we will get back to you as soon as we can or feel free to email us at service@rovepestcontrol.com. Either way, if you would please email us and let us know that you had issues getting through, we could call you back and use your phone number to analyze the phone process and see where the issue is. Thank you for your time and patience!
Terresa Reints
I got a notice from Rove that Linda recently visited my property. There was no advance notice nor did anyone knock on my door to let me they were here. There’s no sign of anyone even showing up. Did they really do anything? I have no idea! I have new concerns and no one bothered to contact me in advance so they could be communicated. The date of my reapplications were never discussed
Provider response
We definitely can. If a nest is active but doesn’t have a lot of adults around at the time when we are there, it is beneficial to apply product to it and leave it so the adults can come back to it. I checked with Linda and she said one was ready to remove and she knocked that one down and then sprayed the other. The best path forward would be to allow 7-10 days for as many wasps to contact it as possible and then give us a call and ask us to come back out for free and knock it down. If it is really bugging you, just call the office and ask it to be removed sooner.
Chrissy Murphy
Katie was only at my house for about 10 minutes,. Didn’t do a good job AT ALL!!!! Don’t even think she treated my back yard or around my house. Just a poor job on front yard. 1 month later and still have earwigs , ants and wasps. My 3 year old got attacked by wasps and stung several times . So upset with this company , unfortunately I’m stuck with them for a year but I will definitely not renew. Had to find spray and kill wasps myself. 😡😡😡😡😡😡
Provider response
We are very sorry to hear that your daughter had to go through that with the wasps. Anytime something doesn’t get treated thoroughly or something new pops up or something needs more attention, just give us a call and we will head back out there. I see that a free service is currently set up on your account, but we will reach out to make sure we have all of the current details needed to ensure you are taken care of. Thank you for letting us know so we can get things on the right track for you. We look forward to speaking with you.
Tim Foht
Notified multiple times my bait boxes are empty. Had a card saying I had received a full service on the 26 and boxes are still empty
Provider response
We are sorry the technician didn’t get those filled like should have been done. I double checked your account and we are scheduled to do a free follow up and get that completed on the 10th. We are sorry for the delay in getting there but excited to get things on the right track. Have a great rest of your weekend!
William Schlee
Buyer beware. If it sounds too good to be true it probably isn't. Service representative showed up after 5 pm. Didn't have a clue regarding what services to perform. Katie told us she walked our entire property applying substance however ring tone camera tells a different story. Katie was gone in 20 minutes. Service provided was no where near what was discussed with sales representative.
Provider response
We are sorry that the service explanation and expectations did not match what was delivered. We will reach out to find out which portions of the service were expected but not delivered. We look forward to learning more and putting together a solution for you.
tim smith
Katie asked questions, listened, and treated our areas of concern.
Provider response
Thank you, Tim.
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