Peak Pest Control
Verified6051 S 1900 W, Roy, UT 84067
Open 5 days/week
About Peak Pest Control
Peak Pest Control is Utah's PREMIUM service provider for both pest control and lawn fertilization services. We are local and specialize in knowing the best techniques and treatment methods for our customers. We provide long term guaranteed results that are safe for your household. We take pride in what we do and live by our slogan of "Doing More & Doing it Better!"
Rating Breakdown
4.8
★★★★★1,032 reviews
Customer Reviews (30)
Been using peak pest control for years. I never have issues with any spider or anything! Customer service is awesome wonder and the techs are always so kind. Definitely recommend if you're looking for an amazing company to work with. :)
Coby was polite, knew what needed to be done, and was quick to do it.
Great work
Response from Peak Pest Control
Thank you for your positive feedback. We appreciate it and are committed to providing excellent service to our customers.
Dillon did a great job today AND was so cute with my little dog Chex!
Response from Peak Pest Control
Thank you for the 5-star review! We’re so glad to hear Dillon did a great job and made a new friend with Chex 😊 We’ll be sure to pass this along to him!
Robert did a great job in keeping our family safe from wasps.
Response from Peak Pest Control
Thank you for your 5-star review! We’re glad to hear Robert provided a thorough service and helped keep your family protected from wasps. We’ll be sure to recognize him for a job well done. We appreciate your business!
Response from Peak Pest Control
Thank you so much for the 5-star review! We’re happy to provide high-quality service at a great price. We appreciate you choosing Peak Pest Control!
Response from Peak Pest Control
Thank you for your 5-star review! We’re committed to delivering a high-quality experience, and we’re grateful for the opportunity to serve you..
Polite, on time, thorough, instructive.
Response from Peak Pest Control
Thank you for the 5-star review! We’re so glad to hear your service was on time, thorough, and informative. That’s exactly the experience we strive to provide. We appreciate you trusting Peak Pest Control and look forward to taking care of you in the future!
Response from Peak Pest Control
Thank you for the 5-star review! We take pride in delivering a premium experience, and we’re thrilled to hear we met your expectations. We truly appreciate your continued trust in us!
Response from Peak Pest Control
Thanks for the great review Kassi, and as always, thanks for choosing peak!
Response from Peak Pest Control
Thank you so much for the 5-star review! We truly appreciate your support and are glad we could provide you with a great experience. If you ever need anything, don’t hesitate to reach out—we’re always here to help!
I recently learned about this company. Carson is who I talked with. The services they provide for pest control are the most cost-effective that I've seen. They do way more than just come out and spray, they do preventative. Their prices are competitive to companies who only cover basics. I met Carson as he was going door to door in Westlake Village. He wasn't pushy or annoying. He was personable. He's young, but professional. Thank you to this company for the services you provide. Right now, I couldn't sign up because of my finances, but when I can, I will choose this company Peak Pest Control. In the meantime I hope this review helps others choose the best value for pest control. Roy residents, 💡 Choosing local businesses helps our property taxes 💸.
Response from Peak Pest Control
Hi Stacee!<br>Thank you so much for taking the time to share this — it truly means a lot to us. We’re glad you had a great experience with Carson! He does a great job representing what we’re all about: being professional, personable, and focused on doing more than just the basics.<br>We really appreciate you recognizing our approach to preventative service and value. That’s exactly what we strive to deliver for every home. We completely understand that timing isn’t always right, and there’s absolutely no pressure. Whenever the time makes sense for you, we’d be honored to take care of your home.<br>Thanks again for your kind words and for supporting local — it makes a big difference in our community!<br><br>— Peak Pest Control Team
Response from Peak Pest Control
Thank you so much for the 5-star review! We really appreciate your support and are glad we could provide a great experience. Thanks for choosing Peak Pest Control!
Response from Peak Pest Control
Thank you for your 5-star review! We appreciate your support.
Blake identified voles are invading my yard. After doing a great job with the regular pest services he set some traps to get rid of them. Hope they work!
Response from Peak Pest Control
Dear Beth,<br><br>Thank you for your wonderful review. At Peak Pest, we value any feedback that we receive from our customers, especially when it concerns the excellent service provided by our technicians. We appreciate your kind words and hope to continue providing you with exceptional pest control services.<br><br>Best regards,<br>The Peak Pest Team
Robert did a great job. They came out right away and communicated great.
Response from Peak Pest Control
Thank you for sharing your experience! We're glad Robert was able to respond quickly and provide the level of communication and service we strive for. We appreciate the opportunity to take care of your home.
He was so nice!! I forgot to unlock the back gate so they did the front then came back to do the backyard ♥️
Response from Peak Pest Control
Thank you for the kind review! We’re so glad to hear he took great care of you. Our team always tries to go the extra mile to make sure everything is completed properly. We truly appreciate you choosing Peak Pest Control.
Response from Peak Pest Control
Hi Pam, thank you so much for your review! We truly appreciate your business and the opportunity to serve you. Our team always strives to go the extra mile to ensure your home stays protected from those pesky pests.
Response from Peak Pest Control
Thank you for your review! We’re glad you found our pricing reasonable. Our goal is always to provide reliable, high-quality service at a fair value. We appreciate you choosing Peak Pest Control!
After using Peak for a few years we canceled our services with the company. They wanted to treat the yard and inside of the house while it was raining AND after we asked to reschedule due to sickness in the home. It makes sense to reschedule instead of sending a technician to our house twice. Because of policy they can’t reschedule and send the tech out once, but they can send their technician out twice. Even after being explicitly clear that we don’t want them at our house due to reasons listed above, they tried to demand servicing the outside. There are plenty of pest control companies and people looking to grow their business. Maybe it’s time for a customer service overhaul at PEAKs. The one who answered the call and the manager were both disrespectful and said they’d be happy to cancel for us 😂 Why are you happy to lose a customer?!
Response from Peak Pest Control
Hello Joshua,<br>Thank you for your feedback. We’re sorry to hear that your experience ended this way, but we do want to clarify a few important points. First, we were not happy to lose you as a customer. We value all of our clients and always aim to provide the highest level of service. Our team tried to accommodate your requests while also working within our service policies which are in place to ensure consistent and effective pest control results for all customers. Regarding the service visit Our technicians follow strict guidelines, including assessing weather conditions to ensure treatments are applied appropriately and safely. While outdoor services can often still be effective in rain, we absolutely understand your concern and did our best to accommodate your request to reschedule. However, we were unable to combine the reschedule in the way you requested due to routing and timing constraints not unwillingness. We also want to note that at no point was it our intention to be disrespectful. We apologize if the interaction came across that way. Our team is committed to professionalism, even in difficult conversations, and we take this feedback seriously as an opportunity to review and improve how we communicate. We truly appreciate the time you were with PEAK and wish you the best with your future endeavors.
TLTR: Misleading about expertise of fleas. Lack of communication to the technicians. Manipulative phrasing about cancelation policy. Pushy sales people. Overpriced for what the service actually is. Inconvenient hours of operation. Lazy technicians. My situation is a little unique. My wife and I found fleas on our dog and in our home after visiting Oregon a few years back. We spent almost a year fighting them on our own with home remedies. After a while I became desperate and called the professionals. Upon my initial call they made a few things clear; they've dealt with fleas often and before, they would treat inside and outside of my home for fleas only. and something I'm fairly certain I made extra sure of was that I could cancel my year long "subscription" at any time. As the treatments followed the technicians never seemed to be in the loop about our situation and it was like pulling teeth the get anyone to treat inside the home which is all I really cared about cause thats where our flea problem was. When they did come in, they would spend 2 minutes max on spraying the corners of the room. Often they would have to come back the next day because they didn't bring the right chemicals for indoors. I also asked every tech about how often they treat fleas and they all said they had never done it before and thay they didn't even have a chemical for fleas and they were just using the one for mosquitoes (btw my yard still has a ton of mosquitoes). After a while I gave up trying to get them to treat inside. As time went on the problem was not getting better. We changed our dogs flea medicine and that is what fixed our problem in addition to our home remedies. So I go to cancel my subscription and they inform me that they don't do cancelations. Rex listened back to my original phone call, told me I was wrong, and that there is nothing they are willing to do to help me. They charged me 320 dollars just to cancel. I never would have initially signed on if I wasn't mislead about the cancellation policy or if I had known how much of a headache it was going to be to get anyone on the same page as me. Not to mention they kept pushing a yard and weed treatment over the phone when I repeatedly told them I was not intetested. I feel very scamed by peak pest control. Would never recommend to anyone.
Response from Peak Pest Control
Thank you for sharing your experience with us. We genuinely appreciate you taking the time to provide such detailed feedback, and we're sorry to hear that your expectations were not met throughout your time with Peak Pest Control.<br>We understand your frustration regarding the challenges you faced and take your concerns seriously. Regarding your specific comments about the cancellation policy, we did review the initial call recording as well as the signed service agreement. Both confirm that the agreement was for a year-long pest service plan and that there is an early cancellation fee outlined clearly in the documentation you signed.<br>While we recognize that this may not have aligned with your expectations or recollection of the conversation, we are obligated to adhere to the terms of the signed agreement. That said, we do acknowledge the importance of clear and consistent communication, and we are actively working on improving how we communicate expectations both at the start of service and throughout the treatment process.<br>Your comments about technician communication, the indoor treatments, and product usage are also concerning. We will be forwarding your feedback to our service manager to ensure additional training and oversight are provided where needed. No customer should feel unheard or misled during service, and we will use your experience to help improve the quality of care we deliver.<br>While we cannot retroactively change the terms of the contract, we do want to make sure you feel heard and that your concerns are taken seriously. If you have any additional documentation, questions, or points you'd like us to review, feel free to send them directly, and we will ensure a manager follows up.<br>Thank you again for your feedback.
They had an appointment to come. They sent paperwork that a I signed. My family spent the evening preparing for their visit. We also cleared our schedule. They need never showed up. I called and they said I had to sign and initial the paperwork for them to fulfill their appointment.. I don’t understand why they wouldn’t communicate that they needed more than my signature but the initials were required and missing. They were totally disrespectful of our time.
Response from Peak Pest Control
We’re sorry to hear about your frustration and appreciate you taking the time to share your feedback. We did review this situation, and our records show that your appointment was not confirmed because the service agreement was incomplete. For liability and treatment-authorization reasons, we require both a signature and initials in a few specific areas before scheduling a technician to perform any work.<br><br>Our team did attempt to reach out to clarify this before the appointment, but unfortunately, we weren’t able to connect before your scheduled time. We understand how inconvenient that must have been, and we apologize for the miscommunication. We never intend to waste anyone’s time, and we’d be happy to get you rescheduled as soon as your paperwork is finalized.<br><br>We value your feedback and will use this as an opportunity to improve how we communicate the paperwork process in the future.<br><br>— The Peak Pest Control Team
Well I was under the impression I was going to get a home inspection that is not what happened. I've had mice in My walls coming from the crawl space that was extreemly accessable for the tech, he did not enter the crawl space. He just put bait traps on top of my already placed bait traps. At the opening of the crawl space. And outside near the access point that I was under the impression was going to be blocked. What was said on the phone to me is not what happened at the visit. They did however spray for the bees and boxelder bugs. Nothing was done that I haven't already done though. The tech didn't even go upstairs to service the agian extremely accessable attic, He did mention it was his last day probably 19 years old. He was really cool though, nice kid not enough training. I need more service for the 100s of dollars I've commited to this company. I write this as I am still hearing mice in my wall.
Response from Peak Pest Control
We sincerely apologize for the experience you had and understand your frustration regarding the home inspection and the services provided. It is our goal to ensure that our customers receive thorough and effective service, and we fell short in this instance. We appreciate your feedback about the technician's lack of experience, and we will address this internally to improve our training processes. Please reach out to our customer service team so we can resolve the issues with the mice and ensure you receive the service you expected. Your satisfaction is important to us, and we want to make this right.
After being a customer for nearly five years and having no issues, we just found something that worked better for our family and our budget; should have been no big deal, right? Tried to cancel and they would not work with me at all. They still made me pay for the next service appt (over $100) that I didn't want. (They didn't come do the treatment, just took the money.) Seriously!?! They've gotten enough money from me over the years. Terrible customer service, made me feel like they just wanted my money and didn't care about the customer at all. Super disappointing.
Response from Peak Pest Control
Dear Larissa,<br>Thank you for your feedback and for being a valued customer over the past five years. We're sorry to hear about your recent experience and regret that it ended on a frustrating note.<br><br>According to our records, the scheduled service was offered but declined, and the charge applied was in line with the terms of the service agreement. We always aim to be transparent with our policies and do our best to accommodate changes whenever possible. We were more than willing to come out and service your property.<br><br>We genuinely appreciate the trust you placed in us over the years and are disappointed to hear that you felt let down. If you'd like to further discuss the situation or have any unresolved concerns, we would welcome the opportunity to speak with you directly. You can reach us at (801) 675-5253.<br><br>Sincerely,<br>The Peak Pest Control Team
Not happy with the service we received. Your technician left the gate open & our dogs got out into the streets. It took us several hours to find them. I do not want this guy back in my home. He needs to learn to leave things as they were when he first arrived. Paying attention to the small details is what keeps a customer for life.
Response from Peak Pest Control
Victor, we sincerely apologize for the distress this caused you and your dogs. This should never have happened, and we will address it with our team to ensure it doesn’t happen again.<br>We appreciate your feedback and your patience. Please let us know if there’s anything we can do to make this right.
Extremely disappointed in the office support as we attempted to schedule a different interval in our service. We were charged $99.00 for the attempt with no service call to merit the charge. Operator who indicated she was the office manager was very rude during the inquiry of the charge. We ended our service with them.
Response from Peak Pest Control
Im sorry to hear that you were not happy with the way this was handled. We really try to make sure all of our customers feel heard and are satisfied! We try to make sure all policies are followed for our customers sake as well as ours. If you are having any concerns about how this situation was handled, please reach out to our office and we would be happy to speak with you.
Terrible experience with this company. We had spiders and bugs constantly days after “treatment” I asked once if they were able to get the bees nest in our soffits. They said they couldn’t reach them so they couldn’t. After trying to cancel contract once price went from $85 to $103 they kept automatic payments coming out. They made excuses about needing a written notice. But now after getting upset and frustrated saying I didn’t need one now because they were able to get one more payment out of me….
Response from Peak Pest Control
Jeremy, we are so sorry about the frustration. We would be happy to do what we can to make this right, please contact our office if needed.
I have video footage of your service man walking through my flower beds putting the granules down in the flower beds when we specifically asked to not have poison put down there. I’ve worked very hard to curate a pollinator friendly flower garden and your poison and careless bug guy just un-did everything. No more bees, praying mantises, lady bugs, etc. Wish I could give zero stars.
Response from Peak Pest Control
Laura, we apologize for the unsatisfactory service you received. Our aim is to always provide exceptional service to our valuable customers, and we regret that we fell short of your expectations. To prevent similar incidents from happening in the future, a manager will be in touch with you soon. Thank you for bringing this to our attention and for being a loyal customer of Peak Pest Control.
I feel they are very dishonest and deceitful. The young man that came to my door told me three treatment for a year contract and then I could close my account if I wasn't happy or no longer wanted service. However the service contract had 6 treatments before I could cancel. I should have been smarter when he was quickly signing me up and wouldn’t let me take a better look at the fine print. Contract on an iPad. No physical papers. After one treatment and less than 24 hours I got charged $200 for 1 treatment and to close my account contract. Hope they sleep well at night!
Contact Information
Phone
+1801-675-5253Address
6051 S 1900 W, Roy, UT 84067
Website
www.peakpestpro.comHours
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