Massey Services Pest Control
Verified1927 Witt Rd Suite 200, Frisco, TX 75036
Open 6 days/week, Early hours
About Massey Services Pest Control
Book your free inspection today! Frisco’s top pest control experts, Massey Services, offer a No-Nonsense, Money-Back Guarantee trusted by over 1 million customers. Voted #1 best pest control company, we provide professional services including bed bug exterminator, pest control services, pest control, termite treatment, pest exterminator, insect control, and exterminator. When you search for pest control near me in Frisco, our licensed team delivers safe, targeted solutions that eliminate roach, ant, spider, mosquito, tick, flea, and rodent infestations and help prevent future issues, providing lasting protection and peace of mind. Serving Frisco, Little Elm, Hackberry, Prosper, Celina, Parvin, Oak Point, Plano.
Rating Breakdown
4.9
★★★★★710 reviews
Customer Reviews (30)
Charles provided a good service this time. Thank you.
Response from Massey Services Pest Control
Thanks, Juhwa! We appreciate Charles providing excellent service. Massey Services values your satisfaction.<br><br>Massey Services Customer Care<br><br>Refer Friends – Earn Rewards!<br><br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Dakota was very knowledgeable and knew how to handle the issues we had. Was quick and clean in everything he did.
Response from Massey Services Pest Control
Thank you for sharing, Sowmya! Dakota's knowledgeable service at Massey Services [Location name] demonstrates our commitment to resolving pest issues efficiently.<br><br>Massey Services Customer Care<br><br>Refer Friends – Earn Rewards!<br><br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.) <br>
Dakota E. was vey professional and did a great job aerate my lawn and answering all my questions regarding the lawn.
Response from Massey Services Pest Control
Thank you for taking the time to share your experience, Anilton! We appreciate your recognition of Dakota's professionalism.<br><br>Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)<br><br>Have a great day,<br>Massey Services Customer Care
Charles from Massey came to perform my mosquito abatement service. He always notifies me when he is coming. He performs the service and never leaves any trash.
Response from Massey Services Pest Control
Thank you, Bill! We appreciate your recognition of Charles' professional mosquito abatement service and communication. <br><br>Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)<br><br>Have a great day,<br>Massey Services Customer Care<br><br>
Charles was great! Very personable!
Response from Massey Services Pest Control
We are absolutely thrilled to hear Charles provided excellent service, Annmaire! Massey Services appreciates your feedback.<br><br>Massey Services Customer Care<br><br>Refer Friends – Earn Rewards!<br><br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Charles does a thorough job on pest/mosquito control. He is easy to work with and very knowledgeable!
Response from Massey Services Pest Control
We are delighted to hear Kay appreciates Charles' thorough pest and mosquito control work at Massey Services.<br><br>Massey Services Customer Care<br><br>Refer Friends – Earn Rewards!<br><br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
As always, Charles provides excellent service! He assures I have the best protection each season. Mary Alexander
Response from Massey Services Pest Control
We are absolutely thrilled to hear Charles provides excellent protection service, Mary! Massey Services values your continued trust.<br><br>Massey Services Customer Care<br><br>Refer Friends – Earn Rewards!<br><br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Charles provided excellent services and proactive on removing a wasp nest near family grilling area.
Response from Massey Services Pest Control
We are utterly delighted to hear Charles provided excellent wasp nest removal services, Robert! Massey Services appreciates your trust.<br><br>Refer Friends – Earn Rewards!<br><br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Response from Massey Services Pest Control
Thank you for the five stars, Robert! Enjoy the rest of your week and stay safe. <br><br>-Massey Services
Response from Massey Services Pest Control
Thank you for the five stars, Janet. Have a great day!<br><br>-Massey Services
Charles with Massey services does a great job not only with the basic services, but handles other one off requests like rodent checks or if we see the occasional increase in interior activity.
Response from Massey Services Pest Control
Your positive experience with Charles and our rodent services at Massey Services is appreciated, Vince.<br><br>Massey Services Customer Care<br><br>Refer Friends – Earn Rewards!<br><br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Response from Massey Services Pest Control
Sumana, thank you for the five stars. Enjoy the rest of your day!<br><br>-Massey Services
We had Charles as our technician for the past couple of years. He examines and cleans up the perimeter thoroughly in every visit. We have experienced no pest issues inside and around the house with the quarterly service.
Response from Massey Services Pest Control
Thank you immensely, Angie. Charles provides thorough perimeter service ensuring effective quarterly pest control. Massey Services appreciates your continued trust.<br><br>Massey Services Customer Care<br><br>Refer Friends – Earn Rewards!<br><br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Dakota E is an expert professional who is best at what he does. He thoroughly explains the lawn and pest control treatment and instill satisfaction in the customer through his work
Response from Massey Services Pest Control
Thank you for your wonderful feedback, Ved! Dakota's expertise in lawn and pest control treatment reflects Massey Services commitment to professional service.<br><br>Massey Services Customer Care<br><br>Refer Friends – Earn Rewards!<br><br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Dakota E is very professional and knowledgeable about grass and tree application.
Response from Massey Services Pest Control
We greatly appreciate your feedback, Sainadh! Dakota's professionalism with grass and tree application reflects Massey Services' commitment to excellence.<br><br>Massey Services Customer Care<br><br>Refer Friends – Earn Rewards!<br><br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Great Customer service from Charles, always explaining in detail what he is about to check as part of the inspection.
Response from Massey Services Pest Control
We are grateful, Armando! Charles provides excellent inspection service. Massey Services appreciates your recognition of our detailed approach.<br><br>Massey Services Customer Care<br><br>Refer Friends – Earn Rewards!<br><br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
We’ve had Massey for a few quarters now. Very happy with it as well as Charles’ service and professionalism. Thanks
Response from Massey Services Pest Control
Your positive feedback means everything, Sekhar! We appreciate your trust in Massey Services and Charles' professionalism.<br>Massey Services Customer Care<br><br>Refer Friends – Earn Rewards!<br><br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.) <br><br>
Response from Massey Services Pest Control
Thank you for the five stars, Cristina! Enjoy the rest of your week and stay safe. <br><br>-Massey Services
Dakota E from Messy services has been taking care of my grass and trees and he has been doing amazing job. Always on time and good service
Response from Massey Services Pest Control
We are thrilled to hear Dakota E from Massey Services provided excellent grass and tree care, A R. <br><br>Massey Services Customer Care<br><br>Refer Friends – Earn Rewards!<br><br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Dakota always does a good job. He’s always friendly, polite and informative.
Response from Massey Services Pest Control
We are grateful for your feedback, Linda. Dakota's professionalism represents Massey Services commitment to excellent service.<br><br>Massey Services Customer Care<br><br>Refer Friends – Earn Rewards!<br><br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
This company is all talk and no actions. They make you sign up for overpriced annual services they don’t provide. They showed up the first time and didn’t do the work as promised. Left without informing us. I tried calling them multiple times to schedule an appointment to finishing the work but no one shows up and i get no updates on the appointment. Very unprofessional and frustrating attitude by the company. I regret contacting them.
Response from Massey Services Pest Control
Good morning,<br><br>Thank you for bringing this to our attention, and we sincerely apologize for the negative experience. This is not the level of service we strive to provide and we would like to make things right.<br><br>Please email us at wecare@masseyservices.com with your name, property address, and mention this review so we may further assist.<br><br>Kind regards,<br>Massey Services Customer Care
Extremely bad management. Did not cancel my services mop request after the contract term was done. They claim to have sent people out for services after the contract was over and charged me twice. Then after six months they sent an invoice for mosquito prevention and had me pay that. After sending an email confirming my account was now closed they send me a bill though a credit collection company with a balance of $75 pending for the same service. Now I'm running back and forth trying to sort things out. When I call the billing department they say they don't see any outstanding bill. Then why send me that letter through collection agency? Bad experience
Response from Massey Services Pest Control
Thank you for bringing this to our attention, Hina. We are concerned to hear about your experience with our services, and we sincerely apologize. That is certainly not the kind of experience we want any of our customers to have, and we take your concerns very seriously. The situation you've described does not reflect the level of service and support we strive to provide. We would very much like the opportunity to address this matter properly and work toward a resolution that meets your expectations.<br><br>Please email us at wecare@masseyservices.com with your property address and mention this review.<br><br>Kind regards,<br>Massey Services Customer Care
During your last visit, I requested that sticky pads be placed in the garage corners, but it appears that hasn't been done. Also, the hornet nests on the patio ceiling have not been removed.
Response from Massey Services Pest Control
Good morning, Rajendra,<br><br>We sincerely apologize for any inconvenience caused by the incomplete service you experienced. We understand how frustrating this situation must have been for you. Our goal is to provide reliable and professional service to all our customers, and we clearly fell short in this instance.<br><br>Our Corporate Office will contact you and work towards resolving your concerns. We value your feedback and would like the opportunity to make things right.<br><br>Kind regards,<br><br>Massey Services Customer Care
One of the most unethical companies that I've ever encountered, and shockingly still in business. Reason I am canceling service as they entered my back yard without any notification. When I called them I got response saying you don’t need at home for the service and We don’t cover backyard area. This past year the service has been horrible. I will be switching pest services.
I am very disappointed with there services no technician showed up the inspector Abid Hussein came to my house and I signed the pest and termite and I request the inspector that I am Trevalling and I want the services as soon as possible but he promised me some body will showed up tomorrow and he called his boss in front of me and his boss said yes some body will come tomorrow to do the services but no body showed up and no body pic up the phone in the office as well only the person was trying to help me that was Inspector Abid Hussein I really don’t want to write the review because the way Abid Hussein explained it was very knowledgeable and look like for me very experienced but no body showed up
Response from Massey Services Pest Control
Good Afternoon,<br><br>It's unfortunate to hear about your experience. Please accept our sincere apologies for the inconvenience caused by our failure to provide the promised service. We understand the importance of timely service, especially when you're traveling. We appreciate your positive feedback about Abid's knowledge and experience. <br><br>Our Corporate Office will contact you to discuss this matter further.<br><br>Thank you for bringing this to our attention and for reaching out. We value your feedback as it helps us improve our services.<br><br>Kind regards,<br>Massey Services Customer Care
Let me tell you about these guys. Just before Thanksgiving 2024, we purchased termite prevention and the weep holes to be wired up. My wife and I thought it was a good idea. We discussed justing do it myself, but Massey informed me that it would "void the warranty," so we needed to go through them, all totaling over $1,000. After several phone calls to discuss coming out to finish the putting in the wires for the weep holes (see attached photos) and setting the bait traps lower to prevent tripping or someone getting hurt (see attached photos), someone did come out and did a half-ass-job, leaving several that still need to be done. Just before Thanksgiving, Massey took the >$1,000 out of my account (because it was on "autopay"), and I was late on a payment??? Job not complete, but you need to pay, now? I called the office and argued about the payment... I was even willing to do a partial payment, but they said the whole amount is due today and would not be open for discussion. Becareful about doing business with these guys. They will do a shaddy job and take the money. ***Update*** Shortly after this post, I received a phone call and was told "we want to make this right". The representative stated "I'll have a manager there on Wednesday morning"... well, Wednesday morning came and went and nobody showed or called. I called Massey and the POC I was speaking to went on vacation. What a joke!
Response from Massey Services Pest Control
Thank you for sharing your experience, Jayson. We sincerely regret that your service did not meet expectations, and we understand your frustration. Our goal is to provide high-quality service, and it’s concerning to hear about the issues you encountered.<br><br>Our Corporate Office has your information and will be reaching out to address your concerns. We appreciate your feedback and the opportunity to make this right.<br><br>Thank you,<br>Massey Services Customer Care
Zero stars if I could. I had pest issues and a friend of mine recommended me this company. Unfortunately, I did not have a good experience with them as I continued to have pest issues after several visits to my house and they upsold me a termite service on the first day. I decided to hire another company that did more of an extensive first visit compared to my experience with Massey. My current pest control company was able to solve my pest issue and said I didn't have any termite issues that need annual work. I went ahead and had my current company do a round of termite service "just in case" because I didn't want to go thru another horrific pest issue that continued after hiring Massey Pest Services. It didn't cross my mind that I had an annual service with them which I wished they would notify me far in advanced and not the day before so I could cancel. They texted me the day before performing a pest prevention service which I was out of town for. Who knows if they actually did it or not, but now I'm stuck with a bill for their services when I had my current company do the exact same service. Based on my experience with Massey Pest Services, I would say, if they did perform the service, it wouldn't have gotten rid of any insects since they couldn't do it when I first hired them. Their prices are a lot higher than my current one. I wouldn't recommend Massey Pest services to anyone.
Response from Massey Services Pest Control
Thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience. Please provide us with your property address to see your concerns are addressed and resolved as quickly as possible. Our email address is wecare@masseyservices.com. Someone from our Corporate Headquarters will contact you, we look forward to your reply and assisting. Once again, our apologies.<br><br>Thank you.<br>Massey Services Customer Care<br>
do not fall for this fake reviews and company. for me and neighbors, we've been trying to get them put us on schedule, but so far they dont care. they over promise and under deliver. i clearly mentioned to them to come check every month without me calling for an appointment. easier to get an appointment with celebrities, but not them. STAY AWAY........
Response from Massey Services Pest Control
Good morning,<br><br>Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant experience. You have our sincerest apologies, and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as Total Customer Satisfaction is our number one priority. Your email has been escalated to our Corporate Office; they will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly.<br><br>Thank you,<br>Massey Services Customer Care
Two week ends in a row no technician showed up and customer service in Florida - I have been with them for 10 years or more and good luck
Response from Massey Services Pest Control
Thank you for your email. Our apologies for the lack of follow up from your local service center. Your satisfaction is our number one priority, and we completely understand your frustration. Your email has been forwarded to the management team. Someone will be contacting you for a resolution. Thank you, enjoy your day.<br><br>Thank you, <br>Massey Services Customer Care <br>wecare@masseyservices.com <br>
Used precision pest control before and didnt have any issues. Massey service bought precision, and I was impressed with their (Massey’s) initial survey of the property. However, the treatment that they apply, didnt work. I have got fire ants all over the property, have had to call them multiple times, and the property is still infested with fire ants. Seems like the quality of the treatment has degraded drastically since they took over precision pest. Dont use their service.
Response from Massey Services Pest Control
Good morning, We are truly sorry for the unpleasant experience. Total Customer Satisfaction is our number one priority and we take pride in this. Someone from our Corporate Office will be contacting you today with an immediate resolution. Once again, our apologies. Have a nice afternoon and please stay safe.
Contact Information
Phone
+1214-618-1384Address
1927 Witt Rd Suite 200, Frisco, TX 75036
Website
www.masseyservices.comHours
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