Truly Nolen Pest & Termite Control

Thank you, Ed, for everything. I truly appreciate how quickly you were able to remove the rodent from my home. Your willingness to go the extra mile to ensure I felt safe and had no worries meant a lot to me. I also appreciate you recommending a convenient payment plan—it made the process much easier. I will definitely recommend you to my neighbors, family, and friends!

I was very impressed with the technician, Gage. He identified the problem quickly and was very knowledgeable about what should be done. Would recommend highly. CJ Colton

Very friendly and good work!

We had excellent service from start to finish. Trevor and Ed called ahead and they were on time and pleasant. They explained the treatment plan clearly to us. Both Trevor and Ed was very respectful of our home. I highly recommend Truly Nolen for you pest control issues. Charles and Angelina Brown

Ana is outstanding. Very competent. Good job ☺️

Ed , Hugo and Trevor came out to my home and did an amazing job I’ve been with other pest control companies but never had a company have techs come out and display and educate me on my home. I would definitely recommend them to anyone looking for pest control. They communicate well and arrived in a timely manner. Awesome group of guys !!

First and Foremost, I have never experienced such professionalism, care, altruism, and service in my 35 years from anyone like Justin. My housemates and I dealt with a horrendous roach issue caused by a former tenant. It was to the point where none of us wanted to even step foot in our kitchen, and common areas, let alone cook in it. No matter how clean we were, we just didn’t have the resources to solve our roach problem. But God sent Justin. I’m not sure how this company got so lucky, but I know a leader, businessman, and service provider when I see one. From the moment Justin arrived at the door and introduced himself and who he was with, there was instantaneous security. His thorough explanation of our issue, his calmness in walking us through the process and timeline, and his acumen towards resolution was like Christmas in February. You may feel as a reader this is an exaggeration. But as a customer who had the opportunity to experience Justin, this was what America truly represents. Someone who comes in and get the job Done! Thank you to Justin and the company for loaning us such a gem! We are more than satisfied with our service and encourage any and all to utilize Truly Nolen if you have a bug problem. Don’t forget to ask for Justin!

I have used Truly Nolen for almost five years and they have been Great! From wasp nests to squirrels in the attack removal. They have addressed all issues and concerns very quickly. Doug is very friendly and professional. I totally recommend!

Thank you Ana, Erik and Ashley, for everything! You've both been polite, professional, transparent, and always ready to answer questions! And the Elite Four Seasons service is going wonderfully! Thank you both!

Personnel are polite & knowledgeable. Every time they come out they explain what they are going to do and why. No time wasted, they get right to the job & get it done. Very courteous and friendly. The service is extremely effective, even with difficult pests like wood ants. Cannot recommend them highly enough.

Great service!!!

Ana Medina, came a spray for our home and outside the house for pest, she is awesome, did a great job.

Ed was very helpful and professional throughout the process. I was having a huge communication issue with my last rep with truly Nolan and once Ed took over, the past issues were quickly resolved. He followed through on his word and would not doubt him if he becomes your Truly Nolan rep.

even with some confusion on when our appointment was for, the technician was very polite and super efficient. she went about in a professional manner and explained exactly what she was doing.

This company is definitely a good one, they know what to look for and how to treat everything! Ed and Justin did an amazing job treating my home they didn’t miss a single detail. The customer service was outstanding, and I will definitely be recommending this business to anyone in need of treatment. Thank you all so much!!

Within 5 days the ant mounds were back. Your treatment did NOT work. And I will NOT PAY ANYMORE MONEY FOR YOUR TREATMENTS! Do not contact me again.

I haven’t used this company, but their employees clearly have no respect for people’s property. They ignored posted “No Soliciting” signs and walked straight through lawns instead of using the sidewalk or driveway. Homeowners take pride in their yards, and this kind of disregard is unacceptable.

I’m upset I saw a withdraw from my account but they did not provide any service. I’m wondering how can you charge for something that hasn’t been done.

Booked services for mice and they came out and sprayed for spiders and ants... wasted my time and money!! Now Im stuck with a contract for services I never even needed and its $175 to cancel... if I could g8ve 0 stars i would

Even with a No Solicitation sign on my door, their rude employees still knocked on the door and rang the doorbell. Caught on camera saying double it up to annoy my home. I will be calling a supervisor and the police next time it happens.

UPDATE: After numerous attempts to speak with the office manager, Ashley, the issue was not resolved. Ashley scheduled times to call and canceled on 3 separate occasions. The next week I spoke with a rep in the office where I was told I would be receiving a refund and cancelation due to my experience. After a week with out seeing the refund, I contacted them again. Ashley responded via email stating they would not refund me. This is 100% a scam. I started service a little over a month ago. At that time we didn't have much of a bug issue but fleas in the yard and wasps around the eaves of the house. Less than a week after Truly Nolen came out for the first time I have had bugs of every kind in my home and outside! We now have a roaches (the big ones) which we have not had an issue with. We also suddenly have a massive mole issue in the front yard now! Moles destroy your yard to eat....BUGS AND LARVAE! It's almost like what ever they used ATTRACTED bugs!!! The fleas are still in the yard and the wasps are still everywhere. To top this off 2 weeks after service I was charged AGAIN! when I signed up I was told I would be charged quarterly- because that is when they treat. When I called the number I was given- to both cancel service and request a refund- they informed me that i would be charged monthly AND to cancel it would be an additional $175.00!!! I asked to speak with someone else to try to work this is and the rep said the local manager would be giving me a call to fix the issue. It has been over 2 weeks and I'm still waiting for that call. This company is a complete scam!

We have used Truly Nolan for a few other pest issues, which they were sufficient in, however, I would not recommend their services for rodent problems. We hired them 8 months ago to seal our house and eradicate some rats that were living in our walls. It took months, and a few different employees to locate all of the possible entry spots and seal to the best of their ability. During this time, their only method of treatment has been traps placed in mostly the same locations, and employees of different calibers sent to check the traps weekly, sometimes rebaiting. There were many weeks we had to track Ashley down to get someone to come check the traps and rebait. We are rarely alerted as to when someone is coming. Some employees did not rebait, only checked traps, and a few weeks later other employees discovered the bait was moldy, thus unappealing to our rats. During this time, we have had to replace a stove, from a rat that found their way inside the house and decided this was a good place to nest, and call emergency plumbing for a leak in the wall due to rat damage. We have had Dave, the manager, at our house and all he could offer was he’s “baffled.” It is evident that Ashley’s focus is more on selling new services and not your pest problem. I realize there is a high turnover and everyone is strapped for employees, but the majority of the employees sent to maintain traps are not prepared, nor have the knowledge they should when dealing with rodent issues. The exception to this is Alex, who has tried very hard to find all the possible entry points. Had we known then what we know now, Truly Nolen would not have gotten our business. As of today, we are still waiting on Ashley to contact us with a different plan of action while the rats continue to exist within our walls.

I called and made an appointment with Ashley for Wednesday between 3 pm and 5 pm. She called at 5:10 to let me know she was running late. I didn't have time to wait for her so we rescheduled for 11 am on Saturday. She never called and did not show up. VERY UNPROFESSIONAL!!

I called about 1 week ago and was told that a service technician would come to my property and would inspect the area and also present me with options to treat the property. Well the Service coordinator called while I am home waiting on the visit and started giving me price quotes over the phone I asked him aren't you coming to the property he said why come if you are not going to get a plan. Now that to me was rude and extremely unprofessional. Most companies have carious plans based on the service you need but this person was rude. I'm surprised at all the great reviews I read that led me to call this company. I called the customer service number spoke with a very nice customer service representative and she told me that it was the service coordinator that called me. If you are the service coordinator I don't want to do business with any company who employs people like him.

I searched Google for squirrel removal. Truly Nolen was on the first page so, I called. The service itself was great although their District Manager, Robert King, showed me how NOT to run my business. I submitted 3 different email requests asking for assistance to pay my invoice, to 3 separate email addresses. On the last attempt I received an email from a Virtual Office Supervisor providing me with a user name and log in for their client portal, but did not answer my request for assistance to pay my invoice. Then, 3 days later I receive a personalized letter on letterhead stating my request for assistance was denied; such requests would need to be arranged and agreed upon prior to service, which it was communicated to their Service Manager, Chris Zeigler on 2-13-14 (prior to service on 2-15-14). Here's my question: How long did it take to draft a letter, sign it, address the envelope and mail it? 15 minutes? Why not just call me? We could have discussed the miscommunication, agreed on a solution and moved forward. Instead, Truly Nolen wrote me and my multi-million dollar property management company off without even a phone call.