Aptive Pest Control
Verified7801 N Lamar Blvd E182, Austin, TX 78752
Open 7 days, Early hours, Evening hours
About Aptive Pest Control
Aptive Pest Control in Austin, TX provides trusted residential pest control services tailored to homes throughout Travis County and the greater Austin area. Our local team helps protect against pests like ants, spiders, cockroaches, mosquitoes, rodents, and more with customized treatment plans built around your needs. We’re committed to delivering effective solutions and dependable service backed by local expertise. Serving Austin and surrounding communities, Aptive Pest Control is here to help you maintain a more comfortable and protected home. Contact us today for a quote and choose the pest control plan that fits your needs.
Rating Breakdown
4.5
★★★★★6,752 reviews
Customer Reviews (30)
He was great and Thorough!!!! Great Job Iasais!!! Thank you!!!
The Aptive Rep texted a short while prior to the visit to ask for our needs and then again when she was ready to come inside. She even wore the booties/slippers so she didnt track anything inside. She was quite pleasant and the service was pretty fast!
Geo treated both inside and outside - very thorough, professional and friendly - really pleased with his service today!
Made a call and Frank gave me all the info I needed for a first time exterminator company user. Got me booked for next day inspection/service. Isais came out next day an was very informative on what was going on and how the service worked. Thank yall
Response from Aptive Pest Control
We're so glad Frank was able to provide you with all the information you needed, and that Isais delivered an informative and efficient service. It's wonderful to know that we could assist you promptly and effectively as a first-time user. We truly appreciate your kind words and your 5-star rating. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Thanks for being the best part of Aptive!<br><br>-Alexis
Paul was Amazing. Explained everything very well before the treatment. Did a great job
Response from Aptive Pest Control
Thank you so much for taking the time to share your experience with us, Saranga! We're beyond thrilled to hear that Paul provided you with excellent service and clear explanations before the treatment. It's wonderful to know that you were satisfied with the treatment he completed. We truly appreciate your feedback and your 5-star rating and are so grateful to have you as a part of Aptive!<br><br>-Alexis
Omar is always friendly and thorough on his visits to treat my yard.
Response from Aptive Pest Control
We’re thrilled to hear that our team did a fantastic job and provided excellent service for your home! Your satisfaction means a great deal to us. Thank you for choosing Aptive to handle your pest concerns. We look forward to continue keeping your home protected against unwanted pests for years to come!<br><br>-Alexis
Absolutely zero complaints! Extremely happy with service and product!
Response from Aptive Pest Control
Hi there, <br><br>Thank you so much for your 5-star review! We truly appreciate your continued trust and loyalty as part of the Aptive neighborhood. If there’s ever anything you need or any way we can make your experience even better, please don’t hesitate to reach out. We’re always here to help keep your home safe and comfortable!<br><br>-Jasmine
Terrible experience. I hired this company for a pest inspection, and their technician stepped on the drywall in my attic and damaged my ceiling, leaving a large hole. What’s worse, the company has taken zero responsibility—no repair, no follow-up, nothing. Completely unprofessional. Avoid at all costs.
Response from Aptive Pest Control
Thank you for sharing your experience, Janet. We’re sorry to hear that the follow-up about your ceiling hasn't been handled quite yet. We understand how upsetting this situation can be. Please email socialmedia@goaptive.com with your service address and any details you’d like to share so our team can review your account and help ensure local leadership gets in touch with you to resolve this!<br><br>-Alexis
Very personable young man. Thanks for the photos
Response from Aptive Pest Control
It’s wonderful to know that our team's friendly and personable service stood out, and that the photos were helpful for you! Keeping you informed and confident in our work is very important to us. Thank you for trusting Aptive with your pest concerns. We’re grateful to have you with us!<br><br>-Alexis
Our tech was wonderful
Response from Aptive Pest Control
Thank you for sharing this with us, Tanya! We're so glad you had a wonderful experience with our service professional. Providing excellent service is our top priority, and it's always rewarding to know when we've succeeded. If you have any further needs or questions, please don't hesitate to reach out. We're grateful to have you as a part of Aptive!<br><br>-Alexis
My technician was very good.
Response from Aptive Pest Control
It’s wonderful to know that our team’s professional and respectful approach makes your experience positive, jewell ajewel! Providing attentive and thorough service is very important to us, and we're glad that has been reflected during your time with us. Thank you for trusting Aptive to handle your pest control needs. We’re grateful to have you with us!<br><br>-Alexis<br>
Paul was very informative and alerted me to close off openings, he told me what to use, helped me identify pest problems . He even put a product on the tree that was closest to our kitchen which harbors pests . I hope he can be part of the regular team that services our home .
Response from Aptive Pest Control
Hi Mitzi,<br><br>We’re thrilled to hear that Paul provided such a thorough and helpful service! At Aptive, we take pride in having knowledgeable, attentive service professionals who not only address pest concerns but also offer guidance to keep your home protected. It’s wonderful to know that Paul’s expertise made a difference for you, and we’ll be sure to pass along your kind words. Thank you for trusting Aptive to care for your home, we truly appreciate having you as part of our neighborhood!<br><br>-Jasmine
10/10 give this guy a raise
Response from Aptive Pest Control
We’re thrilled to hear that our service professional provided such exceptional service, Daniel R! It’s wonderful to know that our team has continued to meet your expectations over the years. Thank you for choosing Aptive to handle your pest concerns. We truly appreciate your trust and loyalty!<br><br>-Alexis
Super nice representative! Took care of our issue 🙌
Response from Aptive Pest Control
We’re glad our representative was friendly and handled your issue effectively, Amanda! Thank you for choosing Aptive. We truly appreciate having you with us.<br><br>-Alexis
Thanks for your help and the information. Take care.
Response from Aptive Pest Control
Hi Robert, <br><br>We appreciate your kind words and are glad we could provide helpful information. At Aptive, supporting you with clear communication and care is always our priority. Thanks for choosing us—we’re here anytime you need assistance. Take care!<br><br>-Jasmine
Very nice fellow came out for my initial treatment. He and Alex seem to know what they were talking about. We will see how it goes. Too early to tell. The only big problem I have is mosquitos . They are awful so I am anxious to see if there is any improvement.
Response from Aptive Pest Control
Hi Linda,<br><br>Thank you for sharing your experience! We’re glad to hear that your initial treatment went smoothly and that our team, including Alex, was knowledgeable and professional.<br><br>We completely understand how frustrating mosquitoes can be, and it’s natural to want results right away. At Aptive, we make sure every treatment is handled carefully and strategically to target the toughest pests, including mosquitoes, so you can enjoy your outdoor spaces again.<br><br>We truly appreciate you being part of the Aptive family and look forward to keeping your pest control needs fully handled!<br><br>-Jasmine
Response from Aptive Pest Control
We’re incredibly grateful for your 5-star feedback, Henry Montalvo! Knowing our service met your expectations is extremely rewarding, and we really appreciate your trust in Aptive to handle your pest control needs!<br><br>-Alexis
Happy with there services, and quick responses. Tech was very friendly and professional 👍I give him a 10
Response from Aptive Pest Control
We’re thrilled to hear that this treatment went so well, Charlotte Layne! Providing attentive, thorough service is always our priority, and we're so glad that reflected in this treatment. Thank you for choosing Aptive to handle your pest concerns. We truly appreciate having you with us, and look forward to continue providing the quality service you've come to expect from us for years to come!<br><br>-Alexis
I’ve had Aptive for about a year and a half. The service is hit or miss. After this last treatment today, I’m done with this company. Between poor service, scheduling me when I’m not even due for a spraying, etc. I wasn’t home when they came today. They didn’t appear to stay very long from what I saw on my cameras. I don’t think they did a good job. I also didn’t receive any feedback from them as to what they did. I’m ready to cancel. I’m not paying for this anymore. I’m done with Aptive. *Update: I canceled my entire account and couldn’t be happier to never pay this clown company another dollar.
Response from Aptive Pest Control
Hi Ryan, <br><br>Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience with Aptive hasn’t met your expectations, and we completely understand how frustrating missed communication and inconsistent service can be.<br><br>We take concerns like yours very seriously and would appreciate the opportunity to review your account and address these issues directly, including any questions about scheduling, service details, or follow-up. Please reach out to us at socialmedia@goaptive.com so we can work with you toward a resolution and ensure your concerns are fully heard. Your feedback helps us improve, and we want to make this right for you.<br><br>-Jasmine
After your initial agreement ends they put you on a month to month plan without any notice and is much more expensive. If you try and cancel their services all together but there's an appt on the books they won't let you. You cannot cancel your appointments or your month to month agreement that was auto put in place on their website. You can't remove your payment method from their website.
Response from Aptive Pest Control
Thank you for sharing this with us, Ashley. Clear communication and control over your service are important, and we'd like to take a closer look at what's been going on.<br><br>Please email socialmedia@goaptive.com with your service address and any additional details about your account so we can review the situation and look into this further. We hope to hear from you soon!<br><br>-Alexis
Aptive Pest Control was a complete mistake. Their sales tactics are misleading and pushy, promising results that they absolutely do not deliver. Once you’re signed up, it feels like you’re locked into a contract that’s much harder to get out of than they make it sound. The technician Isais who came out today was rude, disrespectful, and completely unprofessional. Instead of addressing concerns, he made the experience uncomfortable and frustrating. On top of that, the treatment itself was ineffective — the same pest problems are still there. Customer service has been no help at all and seems more interested in defending the company than fixing issues. Overall, overpriced, dishonest, and poorly run. I strongly recommend going with a local company instead.
Response from Aptive Pest Control
We really appreciate you taking a moment to share this, Scott. We understand how frustrating it can be when expectations for service and professionalism are not met. Feedback like yours is important, and we really want the opportunity to review the details of your service and address your concerns directly.<br><br>Please reach out to us at socialmedia@goaptive.com with your service address and any additional information you can provide. This will allow us to connect with you, review your account and service history, and ensure your concerns are properly reviewed. We're here to help with anything we can! <br><br>-Alexis
I am so disappointed with service yesterday. The agent that came seem to not care. Based on his actions not being consistent with what I told him , what my concerns where. He finished my upstairs which has 4 bedrooms and two bathrooms in less than 10minutes. The outside was done in less than 10mins. I am overpaying for this service. It’s time to cancel and look for professional company that hires people that care.
Response from Aptive Pest Control
Thank you for sharing your experience, Fabiola. We understand your frustration, and are disheartened to hear that yesterday’s service did not meet your expectations. We want every visit to be thorough and to address the concerns you share with our team.<br><br>If you’d like to discuss this further or provide additional details, please reach out to socialmedia@goaptive.com with your service address. We truly value your feedback and the opportunity to ensure our customers feel heard and supported.<br><br>-Alexis
I won’t be using Aptive once I find a new provider. The wrong house was serviced and the tech had to come back after I texted him he serviced the wrong house. Makes me wonder how many times this has happened in the 6 years we have used Aptive. His reply was oh know, lol, ok, I’ll go back. Not even an apology. The actual service was poor/incomplete. He didn’t address any of the areas that I stated about the back porch. He didn’t even check in like other techs do.
Response from Aptive Pest Control
We’re truly sorry to hear how disappointing this visit felt, especially after being with us for so many years, David. Clear communication, professionalism, and attention to the areas you’ve specifically requested are all important parts of the experience you should expect, and it’s understandable that this situation left you feeling uncertain and frustrated.<br><br>We’d really appreciate the opportunity to look into what happened during this visit and review the service details more closely. When you have a moment, if you're open to it, please reach out to socialmedia@goaptive.com with your service address so our team can take a deeper look and follow up with you directly. We are here to help with anything we can!<br><br>-Alexis
I cancelled my account to consolidate services. I have yet to receive the receipt for the cancellation I need in order to receive a credit for the early termination fees. I’ve called their contact center numerous times and have not gotten anything resolved. For one, my address was never correct on the account. Then they say they sent the email through there system manually, and I don’t get it. The reps, who sound like they may be based outside of the US, say they cannot mail me my last invoice and receipt. Why is it so hard? I try to talk to supervisors and it’s the same. It’s unbelievable.
Response from Aptive Pest Control
Thank you for taking the time to share your feedback with us, Francisco. We sincerely apologize for the inconvenience and frustration you have experienced with your account cancellation and the receipt for your early cancellation charges. This is not the level of service we strive to provide, and we are committed to resolving this issue for you.<br><br>Please reach out to socialmedia@goaptive.com with your service address or any additional details so we can follow up directly and assist you. We appreciate you bringing this to our attention, and we hope to have the opportunity to restore your confidence in our services.<br><br>-Alexis<br>
Update as of 11/14/2025: If I could give separate reviews from Aptive as a company and the Technician I would love that, but unfortunately I cannot so I am leaving the 1 star for now. Let me make it very clear, the technician KWAN IS ABSOLUTELY AMAZING- major A+ for effort. Our serious issue of wasp in the house was still not been resolved as of yet. We know the wasp are coming in through the fireplace, but cannot figure out how they are getting in. Kwan legitimately made every effort to find out how they are getting into the fireplace. You could tell it bothered him so much to not be able to resolve the issue. He contacted his Operations Manager Shawn and he advised Kwan that he will come out to help try to figure this out. He is currently out of town but will be coming Monday, November 17th. I will keep updating my review throughout the process. All photos that I have taken over time with the time stamps is attached. *First appointment 11/5/2025 *Reservice appointment 11/7/2025 *Call with Cancellation Team 11/13/2025 *Reservice appointment 11/14/2025 The very first appointment I was supposed to be assured that the wasp problem IN OUR HOME would be taken care of. The tech was very nice, but obviously did not take care of everything that needed to be taken care of as the wasp have still been in our home daily. This was my main concern. I was not really going to be picky about anything else that was not handled, but because the wasp issue in our home has still not been resolved I am going to point out every thing that was not taken care of during the first visit on 11/5/2025- Wasp are still in the house, Wasp nest outside the home were not knocked off the home, spiders, along with their webs were left on the home as well. I cannot make it any clearer that I CANNOT have wasp in our home. I do not care what has to be done, but I need the wasp out. That was the original reason for us hiring a pest control company, otherwise I would not have hired Aptive or any pest control company. On 11/7/2025 we had a reservice as the wasp are still IN THE HOUSE. I made it very clear to this second tech that I need the wasp gone. He sprayed the top part of the chimney and said if there are any wasp in there this will kill them. We STILL have wasp IN THE HOUSE!!!! I am currently on the line with an Aptive Manger named McKyle in the cancellation department and he is assuring me that they are going to send someone back out on 11/4/2025 between 8-10AM to get on the roof and investigate the chimney, and remove any nests, if there are any. The manger is saying that if a nest is not found in the chimney I will need to call back for a "field care request" which is a team that comes out to find where the wasp are and where they are coming from. I am praying that this is all true statements and this gets taken care of, otherwise I will be cancelling with Aptive.
Response from Aptive Pest Control
We truly appreciate you taking the time to leave such kind feedback, Vanessa Gorham! It’s wonderful to hear our team is meeting your expectations and providing the level of service you deserve. Thank you for trusting Aptive to care for your home and its pest control needs.<br><br>-Alexis
Horrendous experience. Do yourself a favor and call ABC pest control instead. I had an emergence of asps (poisonous flannel moth catepillars) and needed a single treatment. After explaining this at length over the phone, a single service was scheduled only to have a the serviceman, Wyatt, show up knowing nothing about the reason for my call. He did not even know what an asp was and needed to call a colleague for recommendations on how to treat for them. He did, however, tell me about all the other things he intended to spray for, which I did not want or need. After the call, he recommended a spray which we learned together was toxic for my cats. I was foolish and signed a multipage service agreement in my front yard without reading the fine print, given it was provided to me at the time of our visit while Wyatt stood there with a sprayer, waiting. He neglected to share that this was an agreement for a 700 day service agreement with me that included a 200$ cancellation fee. I have attempted to cancel my service agreement multiple times (with a manager in South Africa), resigning myself to paying the fee, but I can't even get them to send me the invoice. I've never experienced anything like this and am at the point where I may need to send a cease and desist letter to cancel the service.
Response from Aptive Pest Control
Thank you for bringing this to our attention, William. We take concerns like this seriously and would like the opportunity to review your account and help clarify the details regarding your service and agreement.<br><br>Please contact us directly at socialmedia@goaptive.com with your service address and details so our team can work with you to address your concerns and discuss next steps. We are here to help!<br><br>-Alexis<br>
We contracted for general external pest control around the exterior of our house and outbuildings. Today a tech came out and spent 5 minutes supposedly doing that. He forgot to do our shed, nor did he inspect the property for other signs of infestation. He texted pictures of the house but not of him spraying anything. The bill for this? $147.22. Even if I’m generous and say he was here 15 minutes that puts their hourly rate at $588.88 per hour. Called their call center to cancel the service and get a refund 4 times. Customer service skills of their managers are abysmal. They interrupt, fight, explain their “policies” but service is not their forte. They refused the refund but, we stopped payment with our credit union. I cannot recommend them for anything other than annoying you and providing a headache.
Response from Aptive Pest Control
Thank you for sharing your experience, Brian. We understand how frustrating this situation must have been and would like the opportunity to address your concerns directly. Please reach out to us at socialmedia@goaptive.com with your service address or any additional details so we can assist you further. We are here to help! <br><br>-Alexis
I've waited for contact back from Zack (supposedly the operation supervisor out of austin) since yesterday. I got roped in thinking they could treat for fleas as they assured me they could. The problem has only gotten worse which has cost me so much out of pocket repeating treating home and property myself plus my poor dogs. I waited all day for someone to come out today that did less than 10 minutes of work, putting granules out, didnt do inside, but doesnt have proper equipment to. I do think the people that come out are nice, but they aren't given equipment to get the job done. All they want is the sale after that they dont care it seems.
Response from Aptive Pest Control
We’re truly sorry to hear about your frustration and the challenges you’ve experienced with your flea treatments, Kathleen. Your feedback about both communication and service is very important, and we’d like the chance to review your account in detail so we can address this properly. Please send your service address to socialmedia@goaptive.com so our team can look into this right away. We are here to help!<br><br>-Alexis
Contact Information
Phone
+1512-710-2494Address
7801 N Lamar Blvd E182, Austin, TX 78752
Website
aptivepestcontrol.comHours
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