Terminix

James Grewe has great customer service, always on time, good communication

James responds quickly to messages and finds room in his schedule to book an appointment promptly; his service is excellent.

Wayne is exceptional at his job! He’s reliable, knowledgeable, and he takes the time to explain what he’s doing and offers helpful tips to prevent future issues. Since starting the service, we’ve seen a noticeable improvement. It’s clear he takes pride in his work and genuinely cares about his customers. Highly recommend!

Jame is always on time and is very helpful

Took a while to catch the skunk but it finally took the bait. So happy it is gone

The service man missed at least 2 spots when checking the green things in the ground around the house and workshop. I suspect he missed at least 2-3 more because the gravel in the walkway wasn't disturbed as was evident in other gravel walkways. I have notified Terminix several days ago, but to date have not had any reply.

Mr Romero always communicates before, during (if needed) and after the appointments to let me know when he arrives, if there are concerns and when he is finished. Very professional, trustworthy and kind.

James Grewe is very professional, polite and listens to our issues.

James is always so informative and helpful!

Did a great job, were very timely.

My technician, James kept me up to date about his arrival time and was prompt and professional during his visit. James replaced the squirrel trap in my attic with one large enough for the raccoon that chewed his way into my chimney and makes loud noises that echo throughout my house. Now I wait to see if the raccoon moves out or gets trapped and repairs are made to my home.

Terminixi is my goto place for pest control. They have been protecting my home fo many many years. They are professional and know their jobs. Get it done right!

James came on time announced his arrival and quickly began the job. He did a thorough job. I'm very pleased with his customer service.

Our technician James was very understanding and helpful addressing our concerns. He performed the service beyond expectations.

Very professional, courteous, on time and explains every step of the way. Excellent service.

I have used Terminix for years for both my homes and have never been disappointed. Both technicians go above and beyond and are very professional.

No notification given of inspection. We had a previously scheduled date, which my daughter canceled when they arrived. As long as my contract continues, I am pleased. Thank you.

James is always very professional and obviously takes his job very seriously. He has followed up on several occasions on the traps he set…..and today……SUCCESS. Hopefully that was the last mouse/rat. 2/10/26-James continues to respond promptly and is taking care of our rodent issues on a case by case basis. Today was another successful day. With this type infestation, patience is required and although it is difficult, the end result will be worth it. Another 5-Star visit. James continues to go above and beyond in his efforts to eradicate our rodent issues. He discovered a possible new rodent entryway, which Terminix has arranged to correct.

James always extends exceptional professional service when coming to the house as we work through keeping squirrels from getting in our attic. He communicates when he is available to come by and is flexible if we need to move the appointment around. I appreciate the job Edward, James and the Terminex team provide to us.

We have trusted Terminix for years and Henry has been outstanding during each servicing. Very respectful and courteous! Great communication when scheduling and prior to arrival. Highly recommended!

Don't use Terminix if you value your time cause they do not value it at all. They can't even make simple phone calls within a 4 hour window. I called to make an appointment for a home inspection and they gave me an appointment window 2 days later for a simple phone call with a 4 hour window. I've heard of service windows, but 4 hour window for a phone call? I waited in that window (8-12) and they never even called either. They can't manage very basic communication and the person who set up the appointment informed me that they had no idea how anything worked and could not help me in any way except setting up a 4 hour window for them to call me, which they didn't even do. So maybe they can't even do that. It's ridiculous, and this company should not be in business. Use local resources and let them fail. No one should have to deal with this level of incompetence.

Absolutely terrible communication and never showed up for my pest inspection. I had to call the company four times due to their lack of organization and communication. Ended up having to find someone else because they kept pushing out the inspection and I need it done in order to close on the house I’m buying.

Unbelievably frustrated with the lack of communication. No company should grow so large that it forgets to take time for good customer service. I've been trying to resolve a dispute (a service was not renewed and was cancelled but I'm still being charged) and all phone numbers lead you to Customer Service and more of the run-around-"We'll put in your request and a manager will contact you." Nearly one month of trying to get someone to resolve this issue and call me.

Horrible! Feels like they are not vested in getting rid of pest, only reducing. I spent on this company to get rid of carpenter ants yet it was never resolved. I have achieved better results doing it myself!

For now,, great!! In 4 to 6 months,, will evaluate!! Thx