Provider profile

Fairway Lawns of Knoxville

4.6 stars from 82 customer reviews · 2519 Topside Rd, Louisville, TN 37777

  • 4.6 out of 5 stars
  • 82 customer reviews
  • Louisville, Tennessee
  • Open 7 days, Early hours
4.6
Rating
82
Reviews
Yes
Claimed
Yes
Website

About this provider in Louisville

Fairway Lawns is your trusted local choice for comprehensive lawn care in Knoxville. We provide year-round lawn treatment programs that improve turf health with balanced fertilization, weed control, and seasonal services tailored to your yard. Our experienced team also protects your landscape with targeted tree and…

Pests handledcrab grassweedscrabgrass
Praised forprofessionalmy kindness

Rating breakdown from customer reviews

4.6

82 reviews

5
71
4
2
3
1
2
1
1
7

Customer reviews for Fairway Lawns of Knoxville

RK

Robert K.

4mo ago

Cory has been the one coming to apply our lawn treatments multiple times. He is very professional, friendly & always does a great job. Fairway Lawns is a go to for lawn treatments & they are open to what your needs are.

Provider response

Hi, Robert. We appreciate the rating, and are glad we could provide you with a positive experience!

CS

Carmella Styles

5mo ago

Anthony was kind , greeted me and got right to work.

Provider response

Hi, Carmella. We must have done something right to get such a good rating from you. We really appreciate you taking the time!

MA

Mary Ann Johnson

6mo ago

They do a great job. Good customer service when you need them.

Provider response

Hi, Mary. We must have done something right to get such a good rating from you. We really appreciate you taking the time!

RC

Rich Chavez

6mo ago

Fairway lawns services my lawn every month and getting my lawn ready for spring.

Provider response

Hi, Rich. Thanks for taking the time to share your positive experience. We truly appreciate it as we strive for service excellence with every visit and each customer!

VF

Vern Froelich

7mo ago

Fairway Lawns does a great job on our lawn. The techs are personable and effective. Price seems fair and our lawns in nice shape.

Provider response

Hi, Vern. You've made our day! We are thrilled that you shared such positive feedback with us!

HE

Henry Ebright

7mo ago

Bryan does an excellent job and goes over the lawn looking for issues that might need additional attention.

Provider response

Hi, Henry. Thank you so much for leaving us a stellar review! We love making our customers happy and providing a great experience!

SC

Senthilkumar Chandrasekaran

8mo ago

So far so good.

Provider response

Hi, Senthilkumar. Your feedback is highly appreciated. Thank you for the review! Please reach out any time you have questions or concerns.

MK

Mark Kohring

8mo ago

My comments are not directed to the service provided (granular fertilizer and potassium application) but to the technician, Bryan Suggs. Instead of ringing my doorbell at 8:15 in the morning, Bryan called me to let me know he was here and didn’t want to disturb my household. I think this is very respectful and should become a common practice. My little dog goes crazy when the doorbell rings. In addition, he was very careful to avoid the Christmas decoration in our front yard. Kudos to Bryan! I’d give him six stars if I could.

Provider response

Hi, Mark. We appreciate the kind words and are glad we could provide you with a good experience! We look forward to continue serving you.

DM

Dan Murphy

8mo ago

My yard started to improve within a month of my first service. Very professional technician. Kudos to in my technician, Corey Agnew (Louisville, Tn), for being on-time, professional, thorough, and a good listener.

Provider response

Hi, Dan. Thank you so much for rating your experience with us so highly!

L

Laalap

8mo ago

Fantastic team to work with. Highly recommend!

Provider response

Hi, Laalap. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!

BW

Brandon White

8mo ago

I don't recommend using this company they was rude never finished the job one of the worker told us they was the worst company he ever had worked for

Provider response

Mr. White,<br>I do sincerely apologize that you had a negative experience with our local Knoxville branch. Providing exceptional customer service and thorough, complete work is our top priority at Fairway Lawns, and we take your feedback very seriously.<br>Please contact me or my team directly at (855) 671-4504 so that I can personally ensure this matter is addressed and resolved to your satisfaction. I would like the opportunity to make this right.<br>Thank you,<br>Fairway Lawns Knoxville Manager

JR

Joe R

11mo ago

Honestly I’m to happy. I have more weeds now than before they took over. They cancel scheduled service at the last minute or just don’t show up. Spoke with manager and he could have cared less. At this point there is no way I will continue service after the term ends.

Provider response

Thank you for providing your feedback and letting us know about this issue, Trump. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We would like to have someone reach out to you to discuss your experience. Please feel free to contact us at (855) 671-4504.

CJ

C Johnson

11mo ago

This pic shows roughly 10 minutes of crab grass pulling. This is a 3-4 day a week process for me , WITH FAIRWAY LAWNS performing regular treatments. I see new patches of crabgrass a day after they leave my house. Once , I finally was able to speak to an on site manager and my kindness was just taken advantage of by me being told they were testing out a new product. This so called professional lawn care is anything but cheap. This company is a fraud. This was my 1st time not DYI’ing my lawn treatment and it has cost me much more with far less results.

Provider response

Hi, C. Thank you so much for your feedback. We apologize that your experience has not been stellar. Please call our customer service team so we may come out and address your concerns as soon as possible. Thank you.

DM

Dale Maples

1y ago

Fertilizer and weed control . They come to my place unannounced and didn’t leave an invoice or anything that says they have been there. I would prefer a notice at least the day before. I only got an email to let me know they’ve been there. There’s a spot on my lawn from the last treatment where they must’ve spilled some of the treatment and it killed the grass.

Provider response

Mr. Maples, Thank you for your feedback, we acknowledge your feedback about unannounced visits and the lawn damage. A member of management will be reaching out to you soon to discuss your concerns. Thank you again for your follow up and letting us know.

GS

Gone Sailing

1y ago

This is my second year with Fairway Lawns and my grass is finally thickening. I am pleased so far we will see what the future brings and update my experience

Provider response

Thank you so much for the positive rating! We would love to know how we can earn five stars and better serve you. Please feel free to reach out to us anytime and we would be happy to hear your feedback. Have a great day!

ME

Mark Eder

1y ago

Had the service for over a year. Had concerns with a lot of brown grass mixed with the green, not Thach. had numerous conversations. nothing ever became of it even after i told them i would give it another year, still not effort made to correct it (or at lease try to). Burnt parts of the lawn after an application, but in all fairness they did come back to correct it. After close to 2 years and spending a lot more money, my lawn looks no better than it did after using True Green

Provider response

Thank you for providing your feedback and letting us know about this issue, Mark. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will have a manager reach out, but please feel free to contact us in the meantime at (855) 671-4504.

JH

Jack Hardin

2y ago

Communication has been extremely poor and to the point where I have called several times and have been told a manager will reach out to me and none do. This has gone on for well over a few months. I paid for an extra service I was told is exactly what I needed and I didn’t even know they came out and did it. They do not communicate what is being done to your lawn, just when they are coming out. The extra service did not work and I found out it doesn’t apply to my problem at all.

Provider response

Jack, we sincerely apologize for any inconvenience we may have caused. We have escalated your message to our management team and someone will be reaching out to follow up. Please feel free to call us with any questions or concerns in the meantime and we are happy to assist. We will be in touch soon, and we appreciate your patience and understanding as we work to rectify this situation and improve our service.

TC

T C

3y ago

After Fairway Lawns left one of their flyers in my mailbox and I decided to use their service since I had a few weeds and wanted to enhance my lawn with fertilizer as well.I received two of their applications. I notice my lawn had several brown spots and areas. It was dead brown grass, I never had this before in the 7 years my wife and I have lived here. I contacted the Manager, Lewis and explained my issue, he came out to elvaluated my lawn today. He gave me no solution or a fix for this issue other than to keep trying another application that was due in about a week or for me to think about it If I decide to discontinue or to keep their services. I'm very disappointed that they didn't at least offer to repair the damaged grass or give me any other options like refund my money. My grass looks worst than ever and I wasn't about to have them continue to destroy my lawn with another application. I should of just left the weeds alone and kept my green grass that didn't have brown dead grass and not used there service. I don't recommend using Fairway lawns! 6/30/23 update! The final result was, they weren’t able to make things right! After I spoke with the Josh from corporate that told me he got with the local manager, Lewis. I was spoke with Lewis again and asked him what they could do to fix what they destroyed? He basically told me that I wouldn’t see any improvements or results until they aerate in the fall. I wasn’t about to keep paying them so to have them to continue additional applications that could completely destroy my lawn. So I immediately discontinued their services. He did offer to credit me only for the last service performed, we’ll see if that happens. I plan to also report them to the BBB. Terrible experience!

Provider response

T C thank you for reaching out. We apologize if we were unable to meet your expectations. We would like to make things right. We will look into this situation and reach out to you very soon.

MM

Macho Man Randy Savage

3y ago

Don’t leave flyers at lawns that are clearly already perfect. And maybe don’t use a photo that has weeds in it as your background image….

Provider response

Thank you for sharing your concerns. We will look into it.

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