About this provider in Lenoir City
For more than 90 years, Cook's has proudly served homeowners and businesses across the Southeast. Every member of the Cook's team reflects the vision and values instilled from the very beginning by John L. Cook. That's why we're known throughout West Knoxville for our integrity, community involvemen
Rating breakdown from customer reviews
4.8
470 reviews
Customer reviews for Cook's Pest Control
Kris Goesch
Nothing but harassment from them. I was customer for about a year and nothing but issues. I had them at rental house and gave them the tenants number to schedule service times that worked for worked out both parties. That was too much to handle. Kevin would show up unannounced and do service. Then I found out my tenant still had cockroaches after 9 months of service and cooks said we haven't treated in your home because everything we go there, nobody is home. It they would call before coming ove
Provider response
Kris, thank you so much for your feedback. We apologize for the miscommunication about scheduling and the issues you experienced with the pest control treatments. We take your concerns seriously and are reviewing this situation to ensure it doesn't happen again. We know you have been in touch with y
Darnell Grant
A 16 year customer with Cooks and the Sentricon System. Discovered termite damage and contacted Cooks only to discover they sold me a Sentricon contract that doesn't cover damages. Like a car with no title... So, I pointed out that they have failed for several years to perform a proper inspection by letting me know the moisture level under my house was conducive for termites. A moisture level check is part of their inspection protocols and listed as one of the items they monitor. They also sold
Michaela Howard
I paid for a year of termite service with Cook's because I had active termites 1 year ago. They came and set up the baits but continuosly told me that they did not see any activity on said bait systems. I was a little concerned about this, but they reassured me that they got rid of them. Here we are 1 year later after my contract is up and I just found out I've had termites the WHOLE time. They never got rid of them and I have proof of this. I am looking at thousands in damage all because I took
Provider response
We're truly sorry to hear about your experience and the ongoing concerns you've described. We understand how frustrating this must be for you. This is not the level of service we aim to provide, and we take your feedback seriously.<br><br>Unfortunately, we’ve been unable to locate your account based
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