About this provider in Crossville
As a homeowner in Crossville, the last thing you want to deal with after a long day is an unwanted pest problem. At Midstate Termite & Pest Control, we’ve proudly served Crossville and the surrounding Cumberland County area for over 65 years with trusted, family-owned service. From termites and bed bugs to ants…
Rating breakdown from customer reviews
4.8
164 reviews
Customer reviews for Midstate Termite & Pest Control
lillian crozier
Was a customer for four years with mid state. However today I saw bugs in my home after just having it serviced on September 4th. I called to get an in between visit asap and they told me no one could come out to service until next month. Very disappointed. I pay $90+ for them to prevent bugs in my home and to come out within a reasonable time frame when I need them. Not 2 plus weeks out. Lost a customer today. Not to mention the lady I spoke with was rude.. However I would love to recommend Empirical pest management out of Roane County, came to service my home within 2 hrs of me calling. This is how it should be.
Provider response
Hi Lillian, thank you for being a loyal customer with us for years. We’re very sorry to hear about your recent experience, and that we did not meet your expectations this time. Providing prompt, reliable service is very important to us, and we apologize for any frustration caused by our scheduling availability and the way your call was handled. <br><br>We would love the chance to make this right and to restore your confidence in our team. If you’d like to call our office and ask for Ethan, or email me at eadcock@midstateservice.com, I will do my best to address your concerns promptly. Your feedback is valuable, and helps us to improve so that we can better serve our customers in the future. Thank you for bringing this to our attention and for your loyalty as a customer.
S L
Called early last week for termite and general pest control service in Fairfield. I was told a tech would be out Friday 5/31. Wife took off work to stay home. Midstate was a No call No show 100% Unprofessional …..it takes 1 minute to call (or text) and say “we can’t make it”. Stephen Littlefield You have my contact info. I left it with the person I spoke to
Provider response
We are very sorry for this misunderstanding. We would love the opportunity to make things right. However, your google account shows no name. If you would like to email us at office@midstateservice.com with some info we could use to look you up in our system, I will be happy to do all I can to help.
Vickie Conley
Friendly, professional. I won't use anyone else from now on. Great company
Provider response
Thank you so much for your kind words, Vickie! We truly appreciate your support and trust in our company.
justin roper
Prompt, dependable service.
Provider response
Thank you for your review!
Patricia Paschick
Technician was friendly and thorough with his work. I could tell he cares about what he does
Provider response
Thank you for your kind words, Patricia! We appreciate your feedback and are glad to hear that our technician provided friendly and thorough service.
Charlene Ross
I was pleased with the professionalism and courtesy of the technician.
Provider response
Thank you for your kind words.
Walt Honchar
Good quality service and professional staff
Provider response
Thank you for your kind words about our service and staff!
Heather Jones
Very helpful, informative and respectful!
Provider response
Thank you so much, Heather! We really appreciate your kind words and are glad to hear that you found our service helpful, informative, and respectful.
Joy Wright
The exterminators are great! Cleared my home of pest and those dreadful bees that make holes in your porch rafters.
Provider response
Thank you for the review and working with us!
Peter Muecke
Great people in both office and on-site.
Provider response
Thank you so much for the review! We appreciate being able to work with you! Thank you
Stephen Hickey
They do a great job
Provider response
Thank you so much for your kind words, Stephen! We appreciate your support.
Twana Green
The technician called before he came and followed up when he was done with anything that he had found.
Provider response
Thank you for the kind words! We appreciate the feedback and are glad to hear that our technician provided excellent service.
Libby Miller
The gentleman that helped us (twice) has been so helpful. Very informative and helpful!
Provider response
Thank you! We really appreciate your kind words and are glad that our team was able to assist you.
Debbie Carmack
The staff are friendly and polite.
Provider response
Thank you for your review and your kind words!
Ronald Szyszkowski
The only service the technician didn't do was to put mice bait in the crawl space like the past technician did. Otherwise great service
Provider response
Thank you for the review! We will see about getting that completed for you.
jerry landrum
They were very professional. Check with to see if there was a y problem. Schedule appointment head of time. Showed up on time
Provider response
Thank you for taking the time to review our service. Our determination is to assure your happiness with our service! Thank you!
Kay Brisco
My original person who usually comes, he knocks on my door to let me know he is here and asks if I have any problems; the guy that came today didn't knock but I saw he did spray and cleaned cobwebs. Which I'm happy with.
Provider response
Thank you for your review Mrs. Brisco! We’re glad you are happy with the service and will do our best to improve. Thank you for letting us know.
Gary Griffith
Quick to take your money but near impossible to reach on phone
Provider response
We are sorry to hear of your frustration with us. Our office has been without power for 3 days this week and we have been directing our efforts to helping our Midstate families with the devastation they have experienced from the tornado. We will reach out to you immediately to solve your problem or return your money. Whichever you prefer. Again please accept our apologies.
alyse herman
Mid State Exterminators are Liars. Poor Communicators. Billing mistakes. These folks are UNPROFESSIONAL. Stay away.
Provider response
Ms. Herman, We apologize that you had this experience with our business. If you would like to discuss any further concerns, please call us at 931-526-4222.
Autumn Van Horn
So so
Provider response
According to our system and to this customer's name, we have never done any services for this person. Therefore, we don't think this is an accurate rating on our behalf.
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Treatment and cost guides before you call
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