Northwest Exterminating - Ooltewah

I delivered a catering order to them. It's one of those mystery tips where it's supposed to come through 24 hours later, 24 later guess what? $0!!! I waited 15 minutes at the restaurant for the order, I drove my own car, I have rideshare insurance that I have to pay for. I can't support a business this stingy!!! In the end I was paid for $4 for an hour of my time!!! Karma!!!

The termite inspector was knowledgeable, courteous and professional.

Great customer service. Young man that does my service is polite and always lets me know when he is here. Could not ask for a better service person and companu

Professional and knowledgeable employees.

Excellent service

Great service and friendly staff.

Office staff easy to work with and the my technician is amazing friendly and knowledgeable and trustworthy

I highly recommend this company.

Company is great with communication of exactly when they will be there and what they did during the treatment.

Awesome. Came right out to do the inspection the next day. submitted my letter on the same day!! The inspector was very cordial and answered questions!

When we bought our home, our builder used this company. Since I came from the West coast, I wasn't used to this service. I had a different company for regular pest control so I ignored the mail for the quarterly bill (my fault). Tech arrived at my house to remove the termite stations. I asked him not to while I called the office to sort it out. I called the office, spoke to a nice lady who explained it all to me. I paid the bill to current and thought everything was fine. I realized a few months later that I hadn't seen a bill. I checked my account online, and didn't see anything really. I called the office and they said my account was deactivated. I explained the whole situation and asked if someone could come out and make sure the stations weren't removed. They sent someone, he said they were all there. I never received a follow-up, so I called again. I had to explain the entire situation again. I was finally transferred to the office manager and she said she would get me back up and running. I have called 3 times since then and I cannot seem to EVER receive a call back. I am now trying to find a new company and I am frustrated that I have to pay the initial fee to get started when this should have been resolved a year ago. There is NO follow up from this company and I am surprised their reviews are so good.

Called to get an estimate. Guy came to my house and told me he would get back with a price. Never heard anything back so I called after two weeks. He said he wasn't sure on price yet and that he would definitely call back in the next couple days to give definite price. Here we are 2 weeks later and still haven't heard anything back. When I call now he doesn't answer, unprofessional.

Their logo looks like it was drawn by an elementary student. If they're cutting corners on their logo what else are they cutting corners on. They never return calls.

Do not use this company. Very poor communication. The company does not follow through. Much better reliable companies out there. Would highly recommend not using them.

DO NOT GO INTO CONTRACT WITH NORTHWEST! We did the contract for this company to come out quarterly. After receiving 2 services, we scheduled the 3rd and it was either a late reschedule or no show THRER DIFFERENT TIMES! Finally, my husband spoke to someone (presumably Casey the office manager) who agreed to let us out of the contract due to them not following through with their service. She stated they would send a check for the remainder. After not receiving anything we called back. Casey told me they would not be sending us our check, but as a courtesy they also would not charge us a termination fee. We will never use them again and will advise everyone we know not to use them!

Technicians are always professional and courteous but I just cannot get behind the price. The program is very expensive; especially the termite prevention. It was a hefty fee to install and comes with a steep monthly fee. We have had it for nearly a year and no one has even looked at it again.

They can't give any type of estimate over the phone.