About this provider in Cleveland
Book your free inspection today! Cleveland’s top pest control experts, Massey Services, offer a No-Nonsense, Money-Back Guarantee trusted by over 1 million customers. Voted #1 best pest control company, we provide professional services including pest control, pest control services, bed bug treatment, pest…
Rating breakdown from customer reviews
4.7
119 reviews
Customer reviews for Massey Services Pest Control
Brandon Cogbill
Great Service! Trey was extremely helpful and educational! Thank you so so much for your help!
Provider response
Thank you, Brandon! We are pleased Trey provided helpful and educational service.<br><br>Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)<br><br>Have a great day,<br>Massey Services Customer Care
Katie Barraw
LJ is very helpful and gets the job done.
Provider response
Your positive feedback is appreciated, Katie! We are pleased LJ was helpful and effective.<br><br>Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)<br><br>Have a great day,<br>Massey Services Customer Care
Jenna White
Trey was an awesome technician! He was very professional, kind, and very personable. He did a great job! Excited to have joined with this company, not only for my personal property, but also my rental property.
Denny T
Trey was very pleasant and helpful. He performed his tasks diligently and explained in detail what and why the task was being done. Greatly appreciated.
Julieanne Jarrett
We've had Massey for four years. Tried someone new and they did not measure up to Masseys service so we came back! Great technicians, thorough service and super friendly and professional employees! Trey is our technician - he is polite, professional and thorough! Highly recommend them!!
Mary Charese Burton
Hugh Baker did a fantastic job protecting our home from pests he was thorough and professional.
Karen Worley
Hugh (Trey) did an exceptional job. He went above and beyond cleaning the spider webs. He was so friendly too.
Provider response
Thank you, Karen! We are glad Trey exceeded expectations. <br><br>Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)<br><br>Have a great day,<br>Massey Services Customer Care
stephanie
LJ has been great! Nice to have a service performed that you don’t need to check up on. LJ is always consistent and dependable.
Provider response
Thank you for taking the time to share this, Stephanie! We are happy LJ delivers consistent, dependable service you can rely on.<br><br>Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)<br><br>Have a great day,<br>Massey Services Customer Care
Chris Douglas
High was great! Communicative, professional and personable. We have an on-going mosquito challenge and Massey has been great with their efforts in attempting to get it under control.
Provider response
We greatly appreciate your feedback, Chris! We are pleased our team met your expectations.<br><br>Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)<br><br>Have a great day,<br>Massey Services Customer Care
Noah Stevens
Tre is outstanding, took care of our home. Did a phenomenal job, he was through and professional. He was respectful and understanding of our needs.
Provider response
We are thrilled to hear this, Noah. We're proud Tre provided professional, thorough service that met your needs.<br><br>Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)<br><br>Have a great day,<br>Massey Services Customer Care<br>
Chris Darras
It was the first time for Hugh Baker at our house. He did a great job listening to my concerns. He was patient, as he worked around my dogs (moved to not bother him) and was very polite.
Provider response
Your feedback is incredibly valuable, Chris! We are happy Hugh provided attentive, patient service.<br><br>Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)<br><br>Have a great day,<br>Massey Services Customer Care
Michele Tinsley
Tech was friendly, professional and on time!
Provider response
Thank you for your wonderful feedback, Michele! We appreciate your kind words.<br><br>Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)<br><br>Have a great day,<br>Massey Services Customer Care
Clay Hales
Hugh Baker with Massy Services is a top notch exterminator. Everyone at Massey is a pleasure to deal with. They are truly second to none! I highly recommend them.
Provider response
We sincerely value your feedback, Clay! We appreciate your recommendation.<br><br>Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)<br><br>Have a great day,<br>Massey Services Customer Care
Landon Lemley
LJ is always attentive. He checks before he comes if we’re having problems. He’s polite, and I would highly recommend him.
Provider response
We are grateful, Landon, for your positive feedback! LJ's attentiveness and communication reflect our commitment to service excellence.<br><br>Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)<br><br>Have a great day,<br>Massey Services Customer Care
Lisa Gwaltney
LJ did a very thorough job getting the spider webs off our porch and spraying a bit extra. I’m always pleased with the service I get from Massey.
Provider response
Thank you for your wonderful feedback, Lisa! We are pleased LJ delivered thorough service to your satisfaction.<br><br>Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)<br><br>Have a great day,<br>Massey Services Customer Care
Rhey Houston
Great team and great service onsite!
Barrie & Donna Davenport
Trey (Hugh Baker) was very pleasant and professional. We’re glad to have him as our new service provider.
Rick Hoffman
LJ is our technician and he has always polite and friendly. LJ is very thorough and does a great job.
Janie Bishop
LJ is the best! Professional, courteous, thorough and wants to please customer.
Sandy Riese
Trey was excellent, thorough, friendly, professional
Payton Cody
LJ is always so kind and does a fantastic job!
Lee Parris
I’ve been a customer for several years and have always had great service! Massey keeps my home pest free and has responded quickly to any calls I’ve made for extra help. The technicians are friendly and professional every single time. Hugh (Trey) did a great job on my recent service call.
Provider response
We are grateful for your positive review, Lee! We are thrilled our team delivered professional service. We value your loyalty!<br><br>Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)<br><br>Have a great day,<br>Massey Services Customer Care
Denise Mikell
Hugh did a great job!!
Provider response
We are ecstatic to hear Hugh delivered great service, Denise! We appreciate your feedback.<br><br>Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)<br><br>Have a great day,<br>Massey Services Customer Care
Bob Neel
We have had Mayfield, now Massey services, for years. Great company! We have always been happy with their services. Hugh is new to us; he is very friendly, efficient and thorough!
Provider response
Thank you for sharing, Bob! We are pleased Hugh provided friendly, efficient service. We value your continued loyalty over the years!<br><br>Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)<br><br>Have a great day,<br>Massey Services Customer Care
Fred Flores
Bug spray around home and yard
Provider response
We are thrilled to hear this, Fred! We appreciate your trust in our services.<br><br>Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)<br><br>Have a great day,<br>Massey Services Customer Care
Kris Luciani
LJ from Massey pest control was great. Always came out right away whenever we needed extra help between the regular quarterly service. Would highly recommend both LJ and Massey.
Provider response
Thank you immensely, Kris! Massey Services is proud of LJ's dedication to prompt quarterly service and extra visits. We appreciate your recommendation!<br><br>Massey Services Customer Care<br><br>Refer Friends – Earn Rewards!<br><br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Nikki Johnson-Corley
LJ was my service technician and he was great. Always professional, prompt and informative. I give him a 5 star rating. However, I discontinued my service with Massey because I got tired of the relentless calling by the office staff to remind me that they were wanting to be paid. We operate a farm and our account with them consisted of 3 homes, 1 large barn, 1 barn apartment, 2 shops and yard service on a monthly basis for flea/tick/mosquito prevention during the months of April through September. Just because my monthly sit down to pay bills all on the same day did not align with Jan in the office, she would often call to ask where my payment was and she wanted to know exact day I was going to pay so she could document on my account. We had service with a company called Marvon prior to Massey purchasing and had been doing business with Marvon/Massey for probably 30 years and felt as though we were being treated as customers who did not want to pay their bill. I asked if they really thought I was going to “stiff them” for a $120 bug spray after all this time. I expressed my dissatisfaction upon was told they were only calling to “ensure we were happy with our service”. This was not the case and I did not appreciate being patronized. When a family operates a cattle operation and still works full-time for a multi million dollar company and yet they get hassled for a $120 payment because it is on the 30th day or less since pest treatment/prevention and we’ve been loyal customers for over 30 years, one can understand the frustration I was experiencing. I’m sure Massey Services is a capable pest service company or we would not have stayed with them for so long. However, loyal customers do not appreciate being harassed over the phone by a service company that has adopted corporate business mentalities when we really wanted to be appreciated like we were before when it was a hometown kind of company. For these reasons alone, I would rate them a 2 stars as a whole but LJ (my service tech) would be a 5 stars without a doubt.
Provider response
Good morning, Nikki,<br><br>We appreciate your recognition of your technician, LJ. However, we are disappointed to hear about your negative billing experience. We understand your frustration, and this situation does not reflect our values. Your feedback is concerning, and we take it very seriously.<br><br>A member of our Corporate Office will contact you as soon as possible to further discuss and work toward a resolution.<br><br>Kind regards,<br>Massey Services Customer Care
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