Moyer Pest Control

Used to have great service with them but lately they have been lazy. Not checking and setting traps in common areas (kitchen). Looking for someone new now. Service went downhill fast.

The best! Nice people!

Called for an appointment to spray for carpenter bees and was given a quote that was surprisingly high compared to my last service 2-3 years ago. It was clearly explained to me that due to “liability” reasons (20ft ceilings), that they were forced to upcharge me due to their policy requiring a 2nd employee on site, the ladder usage, etc. I understood and went along with it. Service day comes and a single employee shows up, takes care of the problem in no time with a pressure sprayer requiring no ladder, help etc. I politely explain my concern of the upcharge am assured it would be taken care of due to the communication (and now billing) error. They charge me the full price anyway. I call, politely explain my issue and am basically told “o well, the job is done”. I have no issues with the service but will NEVER use this company again and would recommend anyone else needing pest control work to look elsewhere. They’d rather screw a repeat customer out of 100 bucks they to accept the error on their part and correct it. I never even got an apology.

No sooner had they introduced themselves and I'm being sold a recurring plan

WHAT A NIGHTMARE. Untrustworty. Wasted way too much time on the phone with this company. Pest control is repeatly not done. Had to call and request that a tech come in ot the house. Watch the tech come out and leave with out Knocking I reached out after he left was told he knocked (which he hadn't I was home) he also sent an invoice that said all traps had been checked and accouted for even though he had left one in plaine sight laying next to my driveway. How do you trust a company whose techs lie about job completions. He drove right by the trap that was moved by an by an animal to the side of my driveway. ( see attached photos) He even parked next to it! I got an invoice after the tech left stated that all trappes were checked and accouted for. Which was false since I was staring at one clearly not where it was suppose to be. They even charge my account (even though the job was not completed) The traps are numberd and bar coded so he knew that the trap was missing. How can you trust that he even did any of what was on the invoice or what I am paying for? The only redeeming quality was an employee named Amanda not sure of her title but she was very professional and tried to help at every turn, if all of thier employees were like her their company would be very successful. Do yourself a favor and stay far away from a company as decitful as this one.

Came out several times and were unable to solve our bedbug issue. Finally told us that out warranty was up!! Had to contact another service, who solved the problem in two visits. Rude office staff didn't help the situation. If you need their service, go elsewhere

Did not even bother looking for the pests. Gave some general advice that didn’t apply to our situation.

I have had Moyers for years now. Still seeing mice. I am. At my wits end. For about 4 months I saw nothing. There were no evidence in the baits and now here we go again. I can't find where they are coming in at. The staff is very nice but I still have the problem. If anyone has any suggestions please let me know

Rude customer service when I called the office. Won’t be returning.

We have been customers since 1986. We will be rethinking our options. Internal customer service is increasingly non-existent. Forget asking for a specific problem, supposedly handled under contract. Just pay the bill. Nevermind asking for a manager, or Owner. Very, very disappointing.

We have used Moyer several times, both at our home and at a rental property. Just recently I called to schedule an appointment for a pest situation and spoke with Jeff. He used a photo I sent to determine what was causing the problem. He gave me helpful expert advice and information. Turns out we did not need services at this time which was a large savings. We had a bad experience with another company before we found Moyer and it is a relief knowing they are there if needed. I would highly recommend this company. They are honest and their goal is to help the customer.

Great service. The guy that does my area, Matt, is amazing. So friendly and courteous. Takes his time and explains things. He even called to followed up on a fly problem he fixed for us to make sure it went away. I wish it was cheaper, but the service is great!

Provided credit card information to them prior to first visit but they never billed it. Then they send threatening letters. Not my problem that you said you bill automatically and then don’t. Do not use this pest control, they don’t know what they are doing.

Punctual. Friendly. Knowledgable

Great service. Very friendly and easy to schedule!

Once again, I've had to call back to get retreated for spiders; main reason I hired them in the first place. They've been good in the past, but not so much any more. Almost every time I open a door to the house, I'm greeted by big black spiders in the threshold. Some have been getting in as well. I called for a tech to come retreat and they cant fit me in until four days later. Their prices have been going up and the quality has been going down.

I have had Moyer Pest Control for approximately 6 years. I have always had good service with them. For the past year they have ghosted me 3 times, including today. Two weeks ago they sent me an email stating they would be there on a date at the end of May. Well May came and went and no show no call. I called them the following day and was told they did not even have me on their schedule even after I told them i had an email from them. The exact thing happened a few months ago. Well today I called them around 2:30PM since i had not heard from them and was told they would be there between 2:30 and 4PM. well approx an hour later at 3:30pm the man called and said "he left work early and I would have to reschedule". Well that is it i cancelled the contract and will get another company that is MORE RELIABLE ! I would not recommend this company to anyone.

I've been using pest control companies for over 15 years. This was the first company that charges me $130 a quarter but refused to come inside to treat our house. I asked if that's b/c it is COVID-19, and they said no, they never treated the inside unless we saw problems inside the house. They claimed treating outside and not inside was just as good. Well, since it was COVID-19, I couldn't get anyone else to come, so we had Moyer do the quarterly. We've been using them for a year, but now we are seeing issues inside the house, yet they refused to fix it without charge me again. This is what happened. With snow outside until late March 2021, they didn't treat the outside until March 25, even though they charged us their full price in Jan 20. We finally have bug problems inside the house in March 2021 and asked them to retreat. Waited 2 full weeks for them to schedule us in, so basically, we were living with these bugs for 2 weeks. Yet, a week later, the retreat didn't work, so I asked them to retreat again. It is now April. They said since it was so close to our next treatment, they would move up our quarterly treatment for the inside only, since they just sprayed the outside. Say what? Let me see. They charged me full price in Jan 2021 but didn't do the treatment until March, but now I was still haven't issue within the 3 months but they wanted to move up my next quarterly so they can charge me full price again? This means, I am paying full price but they only have to do half the job each time. I told them not to come again. We also use Moyer for lawn. I am looking for someone else to take that over also. Yes, Moyer Pest is good if you don't have issue. If you do, they will scatter away unless you open up your wallet.

Awful customer service!!! Do not use! I have had Moyer for the past several years and their service has spiraled down. It is truly a comedy of errors, with plenty of examples. Do not waste your time requesting to speak with a manager. They are just as useless. Really puts their culture in perspective.