About this provider in Indiana
Family-owned pest control business serving the Indiana County area since 1974. We specialize in residential and commercial pest control services. We now offer select nuisance wildlife control services! Please call our office for details!
Rating breakdown from customer reviews
4.8
52 reviews
Customer reviews for Environmental Pest Management, Inc.
Joe Gonzalez
I'm impressed by how clean and careful the crew was during the roaches treatment.
Jos
They were very quick to handle the issue. Pricing was fair. Would definitely use in the future if needed.
Bob Sankey
Excellent and professional service! The techs show up in uniform with ID badges. Their trucks and equipment are new. Josh and Joe are very professional and friendly. Marie at the office is helpful and courteous. Quick scheduling and fair price. We highly recommend them!!
Provider response
Thank you for the 5 star review Bob! We appreciate your kind words about our company and our team members. It means a lot to us! We'll be sure to let them know that you were happy with your service. Thanks for choosing us!
Denise Mcclain
They were there exactly when we needed them at an affordable price. And we haven't seen any more spiders since they came and sprayed!! Thank you so much!
Provider response
Thank you for the 5-star review, Denise! We are happy we were able to help, and that you are not seeing any more spiders!
Jacqueline McQuilkin
Very helpful
Provider response
Thank you, Jacqueline! We're happy we could help!
Ned Brida
I am extremely impressed with their customer service and quick professional response. They handled our issue quickly and for a very reasonable cost. Highly recommend!
Provider response
Thanks so much, Ned! It's always a pleasure working with you. Please don't hesitate to contact us with any pest issues in the future!
Jim Hammond
Had a serious bee problem. With one treatment, the bees were gone. Very professional and effective. Will definitely use them again, if the need should arise.
Provider response
Thank you for the 5 star review, Jim! We know the bees were stopping you from getting deliveries, so we're glad we were able to remedy the bee issue for you!
Lori Gaydosh
Environmental Pest was 5 star all around! From the office staff and scheduling to the staff treating the house. Everyone was so understanding in dealing with my elderly mother's home and my crazy schedule. They were very detailed in explaining everything. We are bug free. I highly recommend them!
Provider response
Thank you for the great review, Lori! We are happy we were able help you and your mother, and we're glad to hear that she is bug free!
ED
No return call. I called about an issue and the lady was very thorough in her questions. I expressed some concerns about pesticides and chemicals, she immediately said then she doesn't think they can do the job but to text pictures and she will discuss with the owner. She did get back to me and told be the owner said they could do it and I asked if I could call back to schedule. I called back and left a message with someone to have Diane (I believe was her name) to call me back and nothing. No response, I found and paid someone else which ended up great. I gave two stars because...well...you answered the phone at first and it started off good but ended badly. **EDITED because of company review response. This company did not do any work for me. I thought that was clear in the review. My review was based on their customer service. Please keep in mind if your reading this review, I still have NOT received a call back. Does it take weeks to respond to a customer. If there were others in line then that should be made clear not ignored Any reputable customer service driven company wither larger or small should respond to customers wither you can do the job or not. It's unprofessional to be ghosted let alone respond to a review that is an office issue. Referencing Amazon as if that would help the lack customer service provided. This Company may do excellent work in the field but I would never know due to their lack of customer service. Take the honest constructive criticism as an opportunity to fix an issue or training not an opportunity to take it out on the customer like a 2 year old. I wish your business success but will not be utilized by me or any one I know based on the tantrum. Good day.
Provider response
For anyone that is reading this review, please keep in mind our company provided zero services for this person. They called our office and we provided as much information as possible, as we do with everyone that calls our office. We were assisting many customers that had called prior to this person. We are not Amazon, we are a small business who has been serving Indiana County for over 50 years. We're glad you found someone to do the work for you, we'll continue to be here if you need us in the future. Best of luck. -EPM
Donna Syster
Identified the insect no charge, very knowledgeable, understanding, free estimates, explained what needed done before they do any service -so you don't spend anymore money than needed or waste their time. Seemed like they didn't want to rip you off.
Provider response
Thanks so much for the 5 star review Donna! We are glad we could help and answer any questions that you had.
Jennifer Smith
The team at EPM is wonderful. Always respond to my requests in a timely manner. Convenient online pay portal and very knowledgeable. All around amazing customer service from office to technicians. Quality products and effective.
Provider response
Thanks Jennifer! We appreciate that you took the time to leave us a 5-star review! We're glad to hear that you were satisfied with our service and our team, your feedback is a great encouragement to us!
Sally Rosellini
Mark did a fantastic job getting rid of a pesky yellow jacket colony of bees on my front porch. Very professional and courteous! Highly recommend! ⭐️⭐️⭐️⭐️⭐️
kim sovine
Doug was courteous and professional. He knew exactly what to do and set my mind at ease.
Kerry Keklak
We used Enviro for several infestation problems. Their service has always been prompt and courteous. I highly recommend them for your infestation problems.
lisa hunter
They are "Johnny on the spot"! Fast service with results!
Provider response
Thank you for the great review, Lisa! We do our best to provide prompt and professional service!
Julie Draksler
I had an expanding White Faced Hornet nest on the 2nd story eaves. EPC came out the day after I called, super nice, super affordable. Sprayed the nest, pulled it down, and took it away. Poor guy got stung 5x before he hit my house near Dilltown. Still, very kind and professional, even with a big swollen lip! Black Hornets are no joke. They swarm ya, spray venom in your face if they can’t sting ya 10x. Chase you and your dogs. They’ll get ya and that ‘bullet’ hurts! Never feel safe and breeding 500-700 hornet 🐝 colony with many new breeder queens. Call this great team out of Indiana. I am thrilled I can get in the pool and mow the lawn and cut up firewood without the heebie jeebies. Thank you EPC!
Provider response
Thank you so much for your kind review, Julie! We are glad you are now able to get in the pool, mow the lawn, and cut up firewood without worry!
Sandra Aulbach
Very professional came on time friendly nice people. Took care of my problem
Provider response
Thank you for the 5-star review, Sandra! We are glad we could help!
Jeff Schrecengost
They were very helpful and professional
Provider response
Thank you so much for the kind review! We are glad we were able to help!
Dylan Gorman
I call whenever I need something and they are always happy to help and have very competitive prices. They hate treated my house for 3 years. Love them!
Provider response
Thank you Dylan! We are always happy to help, and we appreciate customers like you!
Ida Graves-Taylor
Respectable. Enjoy talking with Josh. Very informative and professional.
Provider response
Thank you, Ida! We will pass this along to Josh, we appreciate having you as a happy customer!
mike hafer
I’ve been using this service for a couple years now. We have had a great experience with this company. They actually call and let you know it’s time for service and show up when they say they will. I’m happy to say we are pest free since I’ve started the service and plan to continue for years to come. Great business!
Provider response
We really appreciate you taking the time to leave us a 5-star review, Mike! These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you continue to have a great experience with our company. We have passed on your review to our team and look forward to seeing you in the spring!
Trevor Sheesley
Fast service
Provider response
Thanks for sharing your rating with us and the community!
Brett Hodge
Soo at 35 I found out that nite don't let the bed bugs bite wasn't just an expression 😢. They are an absolute nightmare Soo I called this place n was given a quote being on social security I don't have a lotta money Soo as embarrassing as it was I called churches n asked for help well we got help with close to 400 n they were supposed to do 2 rooms 1 bedroom n living room they took it upon themselves to do the rest of the house which again we didn't ask them to do we get a bill in the mail for an extra 200+ n it didn't even get ridda the problem. The people themselves r nice but this place as a company is a joke
Provider response
Brett, it is disappointing that you were unhappy with the services we provided. According to our records, your initial bed bug treatment was performed over 11 months ago in August of 2021 and your total bill was less than $350.00. A local church organization contributed $200.00 toward your treatment and you were responsible for the balance owed. Since we never received payment from you for the balance owed, a follow-up treatment was not completed. We perform hundreds of successful bed bug treatments every year, and we always recommend an initial and a follow-up treatment for effective bed bug control.
Michael Forberger
I'm a long-time customer of Environmental Pest Management and could never be happier with the result of their work! These guys are truly the best. The workers are always friendly, knowledgeable, and professional. If all businesses had an employee like Diane to talk to, the world would be a better place! The services I've had them provide so far are annual wasp/carpenter bee sprays. Couldn't be happier with the result and price! I'd recommend Environmental Pest Management for any and all pest control needs! :-)
Provider response
Thank you so much for the kind words, Michael! We are happy to have great customers like you and we will pass along your compliments to Diane and the guys!
Heather M
Super Profesional, responsive, quick and the job was done perfectly the first time!
Provider response
Thank you so much for the great review, Heather! We're happy help! Please give us a call if you have any pest control needs in the future.
WILLIAM DIETRICH
Outstanding customer service! Their services are extremely effective.
Provider response
Thank you for the kind words, William! We are glad to hear you are happy with our services, and it's great to have you as a customer!
Kelly Clark
Fast excellent service
Provider response
Thank you so much for your 5-star review! We will share this with everyone in the office to let them know to keep up the excellent work!
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