About this provider in Solon
Defense Pest Control is a locally-owned pest control company serving customers in Solon, Cleveland, Akron, Medina and the greater Cleveland area. We offer top-rated pest control for bed bugs, ants, cockroaches, mosquitoes, fleas, spiders and stinging insects like bees, hornets, and wasps as well as Wood Destroying…
Rating breakdown from customer reviews
4.8
55 reviews
Customer reviews for Defense Pest Control
Kim Konicki
Cody was on time and looked over my issues in the kitchen and did a spray of the kitchen and I will certainly call them again if I have any future issues. Happy with their service !
Provider response
Kim glad we could help and thank you for choosing Defense Pest.
Geoffrey Rose
Defense Pest Control was fantastic. We had a problem with bed bugs brought in from an outside agency at my mother in-laws and they responded swiftly and professionally. Scott the owner, was exceptional in his explanation of the job and what the process would be moving forward. Cody his assistant came out and did exactly what was explained. Couldn't have been happier with Defwnae handling this delicate issue.
Provider response
Jeff thank you for the kind words and for choosing Defense Pest Control.
Joe Toohey
Scott was extremely knowledgeable and efficient. He solved our pest issue quickly and he was also incredibly kind. I would recommend him anytime.
Jessica Rockwell
If it was possible to give more than five stars I would! Scott and his team are amazing to work with. They listened to me and answered all my questions (and had such patience) Scott is so professional and kind and the technician Cody I had out at the house truly went above and beyond. Another great part about this company is that they take the time to follow up and check in on their work and customers (that’s not an automatic these days with companies) and don’t just take your money and run!! Thank you again Defense Pest Control Service!!!
tammi belko
Defense Pest Control delivered! Scott and his team provided great customer service! Team was knowledgeable, prompt and courteous!
Steve Anderson
We had wasps building a nest in an external wall and getting into our house. Called Scott based on recommendation from a neighbor and he had someone here within a half hour. They quickly took care of treating for the wasp issue, and sprayed the entire perimeter of our house for other insects. All work was done professionally, promptly, and at a very reasonable price.
Pamela Wilson
We had roof damage from a storm that turned into an ant infestation. I needed someone who could come out immediately before the roof construction started the next day. Cody with Defense Pest Control came out later that afternoon and took care of everything. He let me watch and explained his process. He was quick and effective to remove everything plus with a 60day guarantee. I was very happy with the response and service.
Twilight Stardust
The owner is Awesome !! The Tech who came out to my home today was also Awesome ! I called on a Sunday afternoon with an emergency Bee 🐝 problem and was expecting voicemail. Nope ! The owner answered the phone and took all of my information on the spot. He guaranteed me a time for Monday morning and that time was honored ! The tech showed up and took care of business and was very respectful of my property and my family who was there. Will be using them again for preventative maintenance going forward ! As a small business owner myself who takes pride in taking care of customers and exceeding their expectations, dealing with this company was a breath of fresh air ! I’d recommend them to anyone !
Annmarie Hennis
Cody was so nice and did an amazing job. He is so knowledgeable about different bugs and he was very detailed. My dog loved him and my cat even came out and went near him, which she never does, especially around men, which tells me about the person he is. The owner Scott was polite and empathetic about how neurotic I am about bugs. He listened to me flip out and made sure to take care of the issue. I am having them back to treat our lawn and to fix a bee problem. Thank you Cory and Scott for the professionalism.
Provider response
Thank you so much for your kind words! We're happy we could ease your concerns and make the process a little less stressful. It means a lot to hear that not only ddi you feel comfortable with our service but your dog and even your cat gave our technician the seal of approval too! We look forward to continue keeping your home pest free.
Jacob Ross
Full bug spray service inside & out, same day appointment, for a VERY reasonable price. You can’t ask for any more than that, but on top of it all, the technician was incredibly personable & friendly. I’ll be using Defense for a long time to come!
Provider response
Thank you so much for your review. We are happy we were able to provide the same day service for you as well. We take pride in our professional and personable technicians. We look forward to our partnership in keeping your home pest free year round. <br>Defense Pest Control <br>
Jake Miner
I couldn’t be more thrilled with Defense Pest Control! They are without a doubt the go-to for residential indoor & outdoor pest prevention. Everyone I dealt with was friendly, courteous, and it never once felt like a sales pitch. Their products are safe and effective, and I have seen almost immediate results. I highly recommend them!
Provider response
Thank you so much for your thoughtful review! We’re especially glad to hear you did not feel like you were getting a sales pitch - that means a lot to us. Our goal is to always provide honest, effective pest control solutions without any pressure, and we are so happy that came through in your experience. If you need anything in the future, we’re just a call away. Defense Pest Control
Seth R
Scott was a tremendous help! Very kind and knowledgeable and was able to help me with my ant problem in a timely fashion.
Provider response
Thank you so much to take the time to leave us a review. We are glad we could help you with your ant issue and provide the pest control support you needed. Our team works hard to provide effective and fast solutions.<br>Thanks again for choosing Defense Pest Control!
d
Scott and his team at Defense Pest are fantastic! Not only have they conscientiously and expertly handled any and all pest control needs at our home (at very reasonable prices), they've also done the same for my businesses for more than 15 years! Knowledgeable, reasonable, timely and kind only begins to explain how my customers and tenants (and family) describe them. I wouldn't call anyone else - and neither should you.
Provider response
Thank you so much for your kind words and taking the time to leave us a review!<br>We are thrilled to hear that you were satisfied with our residential and commercial services. Providing reliable, professional and effective service is always our top priority. We look forward to continuing to service your home and business in the years ahead . <br>Defense Pest Control
Kevin Schirmer
Scott was incredibly detailed and customer service oriented. He listened to every one of my concerns and addressed them thoroughly. 10/10 would recommend
Provider response
Thank you for your great review! We’re so glad to hear that you felt heard and supported through the process. Listening to our customers concerns and offering solutions is exactly how we believe pest control should be. We truly appreciate your trust in us.<br>Defense Pest Control
Briana Dye
The service from Defense Pest Control has been outstanding! They are quick to help and go above and beyond.
Provider response
Thank you! We take pride in our work and customer service.
Diane Morris
You can't go wrong with this company for insect control. I first call Defense Pest Control in 2020 when I was stung multiple times by Yellow Jackets that had built a nest in one of the drainage holes in an outdoor flower pot. I watched from the safety of our home as Scott, a Marine, would spray and be swarmed. He would take a step forward and spray again, and again very angry insects would swarm him. Step by step I watched him repeat the process till he finially reached the pot. I know they got in his suit because I would see him swat at his arms but one foot at a time Scott would advance and stand his ground. The following year I called when our dog got stung several times by (you guessed it) Yellow Jackets that built in my stacked stone wall. Scott took care of them for us. The year after that our son noticed them flying in and out of a window well by our patio door. I called Scott and he took care of them. It was then we got on his annual program and haven't had a problem since. I am a avid gardener and still have pollinators in my garden so what ever he is using is safe for our dog, the bees, and butterflies. I highly recommend Defense Pest Control for prompt, through attention !
Provider response
Thank you for the kind words.
Rashaun Kaymore
Great amazing guy takes his time an is very nice an knowledgeable about what he does I would definitely recommend anyone to use his services
Provider response
Hi Rashaun,<br><br>We're thrilled to hear about your positive experience with our team! It’s fantastic that you found our technician both knowledgeable and friendly. We always strive to provide top-notch service, so it’s wonderful to know we hit the mark for you. If you ever need our services again or have any questions, don’t hesitate to reach out. Your recommendation means a lot to us!<br><br>Warm regards, <br>The Defense Pest Control Team <br>5457 Pine Lane, Solon
Janelle Kubisch
They never showed up. And never called to cancel. I had to call them when they didn’t Show up in the three hour window they gave me to wait at my house.
Provider response
Hi Janelle. We do apologize for what happened and hope we can make it up to you.
Pira Kwon
Scott was very responsive the first time we had called about a yellow jacket nest. After the first treatment, the bees were still flying near our basement window where they treated the area so they came out a couple weeks later to fix the situation. However, weeks later we found a couple more bees nest high up near our chimney and have not heard a response back for over a week after leaving 2 voicemails.
Provider response
Dear Pira Kwon,<br><br>Thank you for your review of our business. We apologize for the delay in responding to your request for a second treatment. We understand how important it is to have the yellow jacket nest removed quickly and safely. We are sorry for any inconvenience this delay may have caused.<br><br>Please contact us at your earliest convenience so we can arrange for the treatment. Thank you for your patience and understanding.
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