Bed Bug BBQ - Cleveland, OH - Bed bug Removal, Extermination, Whole House Clean Out

Chris came out and really put me at peace of mind when I was at my wits end. I really appreciate it coming out here and giving us the skinny on the situation.

I thought that we had bedbugs, so I called Bed Bug BBQ and spoke to Dan. I found them after doing a Google search to identify what the bug was that I saved in a jar. After sending the photo of what I had, they said it was not bedbugs. It was carpet beetles. What a relief! That was short-lived after Discovering that it was going to be a process to get rid of them. I CAN’T TELL YOU HOW GRATEFUL I AM to find an HONEST company that actually helped me. THEY SAVED ME A LOT OF TROUBLE! Thanks to Dan!

This review is long overdue, but very well deserved. I worked with Bed Bug BBQ last summer, and this was my first experience ever dealing with bed bugs. From day one, they treated me like family. They took the time to educate me, answered every question thoroughly, and consistently went above and beyond to make sure I understood what I was dealing with and how to effectively get rid of it. My situation turned out to be very rare and unusually complex, which meant the process took longer than expected. Throughout the entire experience, Bed Bug BBQ stayed with me every step of the way. Their patience, support, and commitment never wavered — and I truly could not have gotten through it without them. What says the most to me is that even other bed bug companies were recommending Bed Bug BBQ, which speaks volumes about their reputation and expertise. So far, I am very happy with the results and extremely grateful for their knowledge, professionalism, and dedication. If you’re dealing with bed bugs and want a company that genuinely cares and knows what they’re doing, I would absolutely recommend Bed Bug BBQ.

I talked to Chris on the phone and he had me do a video chat and send pictures to him about a possible issue, and then told me that he didn’t see any issues. Yet he still followed up by driving from Lakewood to Sandusky and inspected my home to be certain free of charge. What a relief! Chris was professional and helpful throughout the entire process. Thank you for your help!

SERVICE WENT EXTREMELY WELL. The staff was very knowledgeable and kind. We have not noticed any live bed bugs.

I called for a home inspection for bed bugs, took off work and no one ever came, called office they said they would get in touch with Chris, no response or f/u with me!

These guys are the definition of going above and beyond. I hired Bed Bug BBQ to heat treat my moving truck between apartments, out of an abundance of caution. I'd had issues at my old address, and while I was cleared of pests at the time of my move, I wanted to be absolutely positive I didn't bring anything with me. First, they helped me save a fair amount of money and peace of mind by recommending I treat the truck instead of my apartment, as I could get everything heat-treated without risking re-infestation from neighboring units, and heating a truck is often half the price of heating a home or apartment. Second, everyone was incredibly friendly and compassionate. I think I called Vicki every day or every other day for two weeks, asking what could and couldn't be heat treated, as I have a number of delicate collectibles I didn't want damaged that aren't on their standard lists of "things not to put in the heat." Vicki was incredibly patient, even going out of her way to do extra research to be sure I was treating everything I could while saving anything delicate from damage. Chris also went out of his way to help me out. I am disabled, and cannot drive, and thus had to hire a driver for my moving truck. Due to unforeseen circumstances, I lost my driver halfway through the day. My original plan had been to drop the truck off at Bed Bug BBQ in the evening on day 1, have them heat it first thing in the morning, and come back in the afternoon day 2. When I called Chris in tears to explain about the situation with my driver, he said he lived nearby and could come in as late as 9pm so I could drop my truck off. When I called him back later to explain that even that was not possible, he rearranged his and his team's busy schedule to have one of his technicians drive across town to my address to pick up the truck!!! At no extra cost to me!!!! This is really not part of their standard service, and I would advise future customers not to expect this specific benefit, and instead take it as an example of the lengths Chris and his team will go to to make things work out for you. I'm still unpacking, but so far nothing has been damaged from the heat, there's no bugs, and I finally get to feel safe in my home again for the first time in two years. I hope I never have to book bed bug treatment again, but if I did, I'd book it with them.

I can't thank Vicky enough for getting my mom and aunt's house done so quickly. She is a True angel. They came without a name on their vehicle which was GREAT and they were thorough and so nice. Now we just hope this works. Thanks for your help.

Chris is thorough, professional and runs his business with integrity. Not feeding into my anxiety he assessed my home and determined I had no bed bugs. I really appreciated his honesty regarding the findings. Thanks Chris

A tenant called stating they were getting bit and she had a picture of a bug. Called and Vicki was very compassionate and patient and informative. I sent the picture and she confirmed it was a bed bug. Set an appointment for inspection with Chris. He came out and completed inspection - very thorough and knowledgeable. He did NOT find any evidence of bed bugs. He was honest and did not try to sell us a service we did not need. Gave us peace of mind. Very appreciative.

Due to contamination on delivery truck, my new mattress came with bed bugs. Called Bed Bug BBQ and they were fantastic! Came out that same day for free inspection. Chris was so helpful and professional and explained my options thoroughly. I would not hesitate to recommend them and their services.

We had bed bugs about 8 yrs ago. We went to bed bug bbq. They heat treated our house. Today called them back out because we found two bed bugs but they were dead. He inspected our house and said we had no signs of them. Very honest and upfront. Definitely recommend them.

⸻ If you’re dealing with a suspected bed bug issue in Cleveland, Chris is absolutely the person to call. Vicki was incredibly kind and responsive—she answered my call right away and listened patiently as I explained our entire situation involving a false bed bug claim made by a guest at my Airbnb. I texted her photos, and she immediately reassured me that what I was seeing did not appear to be bed bugs. Vicki explained that Chris, the owner, only responds to confirmed or credible cases. However, because of the urgency and the need for official documentation for Airbnb, she had Chris call me directly. He and his partner personally drove out that same day to my unit. They conducted a full inspection—checking the couch, beds, headboards, and more—and were extremely thorough. They even took photos and carefully examined the entire space. Chris provided me with an official report confirming there was no evidence of bed bugs, which was exactly what I needed to resolve the situation professionally with Airbnb. My family owns a pest control company, though we do not handle bed bugs. After this experience, we will be exclusively referring all of our bed bug cases to Chris and his team moving forward. I would never use anyone else for pest concerns involving bed bugs. Chris and Vicki were not only fast and professional, but truly kind and honest people.

The owner of this establishment swung by on his way to work to check my apartment for bugs, and gave very sound advice. Awesome customer service - luckily, there were no bugs, but if there were, I’d def turn to Bed Bug BBQ!

Because I'm sensitive to bed bug bites, we had a very small infestation. BBBBQ sent Dan out to inspect the same day we called and heat treatment was scheduled a few days later. The heat treatment definitely helped, but we think some eggs survived because I started getting welts again. Fortunately, we were still in the warranty period, and Dan came back out to use a pesticide on our mattress and couch. I haven't been bit since. I fully understand that a single treatment may not be 100% and we'll have to be vigilant going forward, but the heat treatment did give me immediate relief, and the follow up seems to have finished any survivors. Both the heat treatment and follow up pesticide were highly recommended in my research. I am pleased with the rapid response for both calls and would recommend Bed Bug BBQ to others.

We recently contacted BedBug BBQ due to our concern for possible bed bugs in our home. My husband spoke with Vicky (10 star rating) who was very understanding and polite as she listened to our situation. She asked for a photo of the “bug” we found, showed it to Chris and then they made plans for Chris to come to our home for inspection. He arrived on time (within 2 hours of our call), was very professional and thorough with his inspection of the two rooms of concern. He was personable as well. Thankfully, he did not see signs of or any actual bedbugs!! Whew!!! He provided us with a name and number of someone who has a bedbug detecting dog. Hopefully, we will remain bedbug free, but if we don’t we will call BedBug BBQ!!! Highly recommend…..

Great experience working with Chris and Vicki! I had returned home from a work trip where I had gotten bedbug bites at my hotel. I went through the proper steps of hot washing and freezing all my belongings yet a few days later I found 2 bugs under my mattress. I called at least 10 different places most of the charge for a visit and they wouldn't respond for at least a day. I'm so thankful I called Bedbug BBQ and talked to Vicki. She could tell I was panicking and was able to coordinate with Chris to come see us that day. I was so relieved when Chris confirmed the bugs I found were not bedbugs and he helped me check the mattresses to make sure we were clear. Chris was very kind and understanding and wouldn't take anything for the house call. If I ever find myself in this situation I know I'm calling Bedbug BBQ.

Some suspicious bug bites led us to call Bed Bug BBQ. Chris and Dan were able to come out the next day and were extremely knowledgable, professional, and friendly. Thankfully they did not find evidence of bed bugs. PHEW! We really appreciated their integrity / honesty, as they did not try to sell us services we did not need. If I have had a problem in the future, they’d be my first call!

DO NOT, UNDER ANY CIRCUMSTANCES USE THIS COMPANY!!! They do NOT stand by their "supposed guarantee." Within days of their heat treatment I was finding live bed bugs in my home. I sent the owner, Chris, proof of this as he requested and he claimed it was a "zombie" bug. I then found live bugs in my brand new vacuum and informed the company of that as well. All they did was claim they were gone and not to worry. They did send a dog to sniff the house. The dog didn't alert, however Chris admitted the dog is not 100% accurate. What Chris did was to keep giving me one excuse after another in an effort to run out the time on the "warranty" which they did. I filed complaints with the BBB of Cleveland, the Ohio Dept. of Agriculture, and the Ohio attorney general's consumer dept. Chris, called me and asked that I take down the negative reviews I had posted and retract my complaints to the dept's listed above and that he would retreat my home. I did in fact take down my reviews from facebook and Google, and told him I would retract my complaints once he put it in writing that he would finally abide by his companies 100% guarantee to rid my home of bugs. He sent me a contract to sign with a list of additional costs at their " sole discretion". I was NOT going to sign such a contract. No one would! They could claim at their "sole discretion" anything they wanted to thus costing me even more money beyond the $3,000 plus already charged for a job NOT COMPLETED!!! DO NOT, I REPEAT, DO NOT USE THIS COMPANY!!! THEY DO NOT STAND BY THEIR WORK, AND WILL ONLY GIVE ONE EXCUSE AFTER ANOTHER UNTIL THEIR WARRANTY EXPIRES. THEY ALSO LIST THEIR WEB SITE AS HAVING AN "A+" RATING WHEN IN FACT THE BETTER BUSINESS BUREAU OF CLEVELAND HAS THEM RATED AT A "C". THEY ALSO CLAIM A 60 DAY GUARANTEE ON THEIR WEB SITE, BUT TOLD ME THE WARRANTY IS ONLY GOOD FOR 45 DAYS.

They keep there "protocol" under wraps until they recieve a deposit. Then when something happens they take your money and make you put another deposit. Lost out on alot of money to recieve no service. Refused to refund me my money. Still trying to get my money back.

Rented the machine for the weekend. Did a good job except there was still bedbugs immediately afterwards. Contact the company to seek advice and help, after all it saids guaranteed. She said because they didn't personally do it themselves, we rented the machine and did it ourselves, there is nothing they can do and no guarantee. I asked is there anything she could help with, like another days rental with advice or help at a discount, she said she had to speak to the owner first and would call me back. She never called back nor answer my phone calls again. Machine rental was over $500. Do not waste your money.

Owner is rude!

Although the heat machine killed bed bugs, it did not get them all. Called the company the very next morning all they said was they had to talk to the owner and get back to me to see what they could do. They never got back to me nor answered my call after that. Don't waste your money.

I was told by chris he would call me back in 5 minutes and its been 3 days still no call. Plus they estimated it would cost over $4000 bucks for a day of work.. Wow

Greetings. I had BBQ come to my house on 12/13/19 to do a heat treatment. Prior to that I followed all their directions of what to take out of the house, I made over 10 trips and put all items at risk in my garage They came over the house, we did a walk through and I asked pointedly about the different blinds, I was willing to take them down and put them in the garage. Both individuals stated there was no problem with them and had be take down, but leave in the room, just a few blinds. I came back at the end of the day and was unable to open/close the blinds in the kitchen. I could raise them up and down however I could not tilt them, no matter what i tried. Then I took the following steps. 1. I ordered new blinds, similar and less expensive then the current ones. 2. On 12/17/19 I ordered the new blinds, after unsuccessfully attempting to tilt them, no matter what I tried. 3. On 12/17/19 I emailed Chris Gonda the receipt for the blinds along with an explanation, asking for a credit towards my purchase of his services for the cost of the blinds. 4. On 12/17/19 I emailed Chris Gonda again with a more complete explanation of what had transpired. 5. On 12/17/19 I received a reply from Chris stating that he would call me tomorrow, 12/18/19. 6. I immediately emailed Chris back stating I would prefer to handle this via email so there was no confusion. 7. I did not receive an email back from Chris. 8. On 1/1/20 I again emailed Chris asking for a credit towards my purchase. 9. To date, 1/7/20 I have not heard back from Chris either by phone or email. At this time I cannot fully endorse or recommend Bed Bug Barbecue.

I am not happy to have to give this review, but I feel I must. Chris was very helpful and delivered the rental equipment to my house at no charge and set it up for me and even let me keep it longer than stated. I followed his instructions to the letter using the heating equipment and checking the temperatures in the room to make sure every surface was at 130-140 degrees. I actually heated the room 3 times for 8 hours each time. This was on 10-27-18. On 11-27-18 more bugs was found in the room. I called Chris and he was on his way to seminar and said he would call me back (he never did). I contacted General Pest and they sprayed my entire house and gave me a 6 month guarantee. I feel that rental equipment with no guarantee is not a good remedy for this problem, no matter how helpful or nice the people are who rent it. I had to spend another $700 after paying $324 to Chris for the heating equipment that didn't solve the problem. I really wish I had contacted General Pest in the beginning and that's what I recommend to anyone who has this horrible problem!!