About this provider in Eastlake
Ecolawn Inc. is a family-owned, premium lawn service provider serving Lake, Geauga and Cuyahoga Counties in Ohio. Every year, we hear from satisfied customers about how much better their lawns look and feel. Our rock-solid reputation has been built over many years of showing friends and neighbors the difference that…
Rating breakdown from customer reviews
4.8
303 reviews
Customer reviews for Ecolawn Inc
Brooke Trader
I received a quote from Eco Lawn that clearly outlined what services they would provide, but even after that, they would not provide a full list of the products they use on lawns. As someone with pets and a garden, I was not comfortable with this lack of transparency and decided not to use their services. I would be cautious if considering them. Update: Yes, they provided me with one product when they listed EIGHT different times they would come and service. When I asked for the third time about what products they use, the owner responded, “When we service your property specific products are listed, including the rate and the amount. I’m happy to supply that information at the time. It’s not practical and would be impossible for me to know in advance each product we may use on your lawn.” Eco Lawn should know what products they use and customers should know what they are purchasing prior to paying them. Again, I would be cautious using their services if you are care about your children, pets, and/or garden.
Provider response
Hi Brooke, Thank you for taking the time to review your experience receiving a lawn analysis from Ecolawn. I'm sorry you don't feel I was being transparent. You requested a label and I provided it. It's not practical - or required - that I send you labels on 'a full list of products we use on lawns' . See, here at Ecolawn, we service our clients properties based on their specific needs at the time the treatment is made, rather than a generic, one size fits all approach. I'm sorry if you feel that isn't being transparent and certainly agree, consumers SHOULD ask what their service providers are using and be cautious in considering them. As I mentioned, it appears we aren't an ideal match and I wish you all the best.
Becka McCarthy
This is our second year with Ecolawn and have been very happy with the way they run their business. Today our technician, Ray, even brought our garbage can back from the street and put it in its place!
Provider response
My goodness! Thank you Becka! Thank you for the kind words about your lawn care service with Ecolawn! Ray is awesome!
James Althans
Always top notch service. Had my lawn green and full last year. Looking forward to another season of beautiful green lawn.
Provider response
Thanks for the great review James! Can't wait to see your lawn this year!
Jill Nagle
Such great people they really are! Indeed
Provider response
Thank you for the great review!!!<br>
Frank Piscioneri
Ecolawn does a great job. They’re kind of their customers they’re informative. You can tell they like what they’re doing. They’re excited about getting the customers to understand what they’re doing to make their lawn look better and how they the customer can help them the Ecolawn representatives do a better job and make our lawn that much better. Great company great workers.
Provider response
Thank you Frank! I'm so happy to hear this! We try hard to provide relevant, helpful info to help our clients have an awesome lawn!
Don Miller
Very customer and service focused! I called the office knowing I was due for a service in the very near future but I had a request to speak to a lawn tech prior to the service. The office staffer "Dave" took the time to review my account, advised me that this day of my call a tech was scheduled. Dave stated that he would call the Tech and attempt to arrange a time I was available to meet prior to lawn service. My Lawn Tech, "Jason" did rearrange his schedule for our face to face to answer some of my questions. Jason was very patient, professional in his responses and informative in assuring that the lawn was in good shape, and what he was going to do to enhance this and future service. My initial call was not of any type of complaint, merely seeking professional advice for post drought care. Jason provided an in depth evaluation/education and recommendations on future watering and over-seeding. Jason also "talked up" other staffers/tech's of Eco Lawn. This company is truly committed to a high quality professional approach and execution of service. I highly recommend Eco Lawn, the equipment is clean, up to date, trucks are clean, and all of the staffers are professional in demeanor, appearance in uniform and despite the outside conditions, clearly present a pride in servicing and aftercare followup. And my lawn looks amazing despite whatever nature throws at it. I intend to be a very longtime happy customer.
Provider response
Don, Thank you for taking the time to notice and recognize the service you received from our company. Having a great lawn takes plenty of effort especially in a hot, dry season like we've had this year! I appreciate our team of A Players and you for taking an active role in the outcome. Thank you!!!
marilyn harman
Ecolawn has attentively worked on our lawn for many years. We are in an untamed area with grasses we did not plant. Ecolawn has tamed the entire area and maintains it weed-free. All technicians and owner Don Zerby take time to understand our problems and successes in this country setting.
Provider response
Marilyn, Thank you for taking the time to write such a great review! Nature sure can dish out some challenges and you've had them at your home! It's a pleasure helping you have a lawn you enjoy!<br>
Joseph Pietrolungo
The results of the service are consistent and excellent. Our lawn has been transformed to a more beautiful vista through their efforts. The costs are reasonable and thus the service is a great value. All done with an eco friendly product. Thanks.
Provider response
Joseph, Thank you for the kind words and great review! It's a pleasure helping you have the best lawn possible!
Shirley Marie
I am very happy with my yard, and my grass has never looked so healthy and green. The crew are very professional, thorough, and educated in lawn care. Thank you, Ecolawn, for doing an amazing job.
Provider response
Hey Shirley, thank you for the great review and comments. We love helping people have the best lawn ever!
Cory Smeallie
Highly recommend
Provider response
Cory,<br>Thank you for the great review!!!
Courtney Toth
We’ve been with Ecolawn for several years now. All of the guys are very professional, respectful to our property, and always clean up our side walks and driveway after a treatment. The office staff are very friendly and honest about what services are right for you.
Provider response
Courtney, Thank you for the kind words and 5-star review!!!!
Dawn Deeren
Brian knew exactly what I needed and he did a wonderful job
Provider response
Hi Dawn! Brian is outstanding and knows just what to do when it comes to helping people have the best looking lawn. Thank you for the kind words and the five star review.!
Mark Horton
Reliable, professional company that has my yard looking better than ever !
Provider response
Mark, thank you for your 5-star review and I'm thrilled to help with your lawn!
Karen Bilinski
Never thought my grass would look this good, but it does!
Provider response
Great to hear Karen! Thank you for the five star review!
Dave Walters
Great service, great price. My lawn went from worst on the street to keeping pace with my neighbors. Also Ecolawn customers!
Provider response
Dave, I'm so glad your lawn is better now! Thank you for the 5-star review!
Ron Glavan
Yard got grubs and they wouldn’t cover it. Even with grub protection.
Provider response
Ron, Thank you for your 1 star review. I'm a little confused as there are 2 Ron Glavans in my system and neither have been active since 2021. Your review arrived at 3AM on 4/4/24. Maybe you had trouble sleeping and venting made it easier. <br><br>I checked the files on both and only one complained that grub protector didn't work. In reality, that problem came from an armyworm infestation that I couldn't treat because of a long-standing prior balance. It ultimately went to collections even after payment was promised. The challenge with the other Mr. Glavan came from a treatment made for beetle control. Mr. Glavan stated that he canceled service - which he did - AFTER the treatment had been made. That account went to collections and was ultimately paid. <br><br>I'm thankful for your review because it reminds me we're not for everybody. For example, if the most important thing to a client is a cheap price, other providers will be a better option. Clients who are interested in a truly healthy lawn, who follow our directions, listen to the expert advice, and treat us respectfully, will appreciate the value we bring. <br><br>It appears we aren't the right fit for you. Best of luck to you.
Evan Mendenhall
After deciding that the service wasn’t meeting our standards we decided to cancel. The owner, Don showed up to our house and just waltzed into our backyard after we didn’t answer the front door to get our attention. I understand wanting to try and keep your customers after they want to cancel a subscription but trespassing on someone’s property and telling them that they’re in the wrong isn’t the way to do it.
Provider response
Hi Evan, I’m sorry you weren’t happy and cancelled your service. We take our role seriously and when a client mentions a concern we follow up immediately to help. Your email was pretty pointed but apparently you didn’t want the follow up. Sounds like we’re not a good fit for you. Thank you.
George Dutton
respond for request to quote. I cancelled them a few years ago because I was not satisfied. Now they will not respond.
Provider response
Mr. Dutton, I'm confused. While I appreciate your time in writing a review, my records show your inquiry on 3/6/23, we measured your lawn on line on 3/7/23 because of snow cover on your lawn, with a manual estimate left at your door the same day, then an email follow up on 3/8/23, a phone message follow up on 3/8/23, spoke with our rep on 3/9/23, an hand mailed summary on 3/10/23, an emailed follow up on 3/27/23 and another email follow up on 4/3/23. <br>I would appreciate you removing your review and if you have questions about your lawn, call me at 440-953-9100. Thank you.
Melissa Thacker
Not a very likable guy...
Provider response
Melissa, After checking the file, I don't find any record of you in our client database and don't recognize your name. This is a review site for Ecolawn. Best of luck to you.
Michael Korver
Hired ECO lawn this year 2022 past my better judgement as they are very expensive. Had them out about 3 times. After the 3rd application my lawn was completely browned out and dead! I'm told that it was cinch bugs. So much for preventing that from happening. Then the guy shows up and wants to fertilize after I called and cancelled. Long story short my yard is completely dead, even when they were spraying I had crabgrass, weeds , yellow flowers. Called and told them I think someone put too much chemical one day on my lawn which killed it. There response, unfortunately that's just mother nature with the cinch bugs. Asked for a full refund for the 3 applications. Pfft! Totally unsatisfied with ECO
Provider response
Michael,<br>Thank you for taking the time to share your experience you’ve had with our service. To specifically address your situation, we treated your lawn with two applications, early spring and late spring. These two applications included your lawn nutrients, pre-emergent and weed control. Your lawn was really starting to show signs of improvement with its color and the weed control taking effect from where it started off. When we attempted to come out for the next application in the early summer, the lawn was showing signs of drought stress due to lack of water, and you indicated that you were not going to water and requested we skip that application. This application that you chose to skip, against our recommendation, would have been your grub and insect control application. When you called back in over two months later about your lawn that was now browned out, we assessed that the lawn had a combination of chinch bug damage on top of the drought stress damage.<br><br>Beautiful lawns happen when there is a cooperative effort between you and Ecolawn. Your unwillingness to participate by refusing to follow directions or our recommendations has prevented a successful outcome.
Michael Nocera
Ahh where to start...Used Ecolawn lawn last couple seasons. Originally, they were responsive before they earned my business, however after that the communication was sub par...Long story short or maybe not...end of last year I called to cancel services for 2022 but one day in March of 2022 they show up to fertilize(didn't surprise me since the communication is terrible). I said to myself okay I will have them requote for just the front area of my yard since I was doing a renovation in the back. So I sent and email to Ecolawn and they responded by saying they were canceling my service?? Oh now they want to cancel my service... But that's not what I asked for I asked them to requote just the front area, again COMMUNICTION sucked. So they sent me the bill for the $79 even though I called end of last season to cancel, one because the price is too high, secondly because again I was doing some renovations in the back and was going to just do the front myself. They did start calling me to pay that bill (Oh look they want to talk now) and emailing in which I did not respond, honestly because I was aggravated by the whole situation. They sent me to collections over $79. Comical. Hope it was worth the bad review!
Provider response
Michael,<br>Thank you for telling me your concerns about service at your home. I’m sorry you are displeased. We know that having a great lawn includes working together with our clients for the best results. People ask for our help because they need the right advice, so we take it seriously.<br>Your review mentions a lack of communication and that surprises me, so I listed it below:<br>5/25/21 Request for quote from existing client at new home<br>5/27/21 Quote provided and follow up call made<br>8/6/21 Client called with approval at new home, credit balance transferred from previous property<br>8/9/21 Initial service (Late Summer) provided with notes from technician, including decline in lawn since original quote in May. Specifically low mowing height, weeds and lack of water. These are typical conditions when a home is newly purchased as homeowner has other priorities.<br>8/31/21 Left automated message with client about Fall armyworm threat<br>8/31/21 Client emailed to hold service until meeting with technician on lawn<br>9/9/21 Technician met with client on lawn, discussed mowing height, lack of water and was asked not to make that treatment until further discussion<br>9/13/21 Technician met with client, discussed current conditions, received approval and made treatment (Early Fall)<br>10/15/21 Organic Aerate treatment made<br>10/22/21 Late Fall feeding made.<br>11/10/21 Annual Service Renewal letter mailed. This letter is a reminder that our program continues from year to year and that client is invited to make any changes they would like.<br>1/18/22 Annual Service Renewal letter emailed.<br>3/11/22 Early Spring service visit provided<br>4/21/22 Cancel request received for construction, confirmation email sent<br>4/27/22 statement emailed for balance from 3/11/22 service visit<br>5/16/22 Auto Collection message sent for unpaid 3/11/22 service visit<br>5/23/22 Voice message left about unpaid balance from 3/11/22 service visit<br>6/8/22 Emailed collection note<br>6/17/22 Auto collection call about unpaid balance from 3/11/22<br>6/23/22 Voice mail left about unpaid balance from 3/11/22<br>6/27/22 Sent to collections for not paying for 3/11/22 service visit<br>7/8/22 Client left 1 star review citing poor communications as his reason for canceling service.<br><br>Michael, I’m sure you’re busy with setting up your new home and we try hard to let you know what’s going on in your yard. I’m sorry if you feel we weren’t effective in doing that, however, I’m not sure what else we could have done. When I received your request to cancel your service, we did – but the previous service had been performed. By your own admission, you didn’t respond to my communication and then referred to it as comical.<br>With all due respect, please pay the amount you owe.<br>In the future, it seems your needs will be better served by a different service provider.<br>Best of luck to you,<br>Sincerely,<br><br>Don Zerby
Jared Gales
Had them for a year my yard was still thin and browning and owner only wanted to blame me for not watering enough. I have a sprinkler system that runs plenty of water .
Provider response
Jared, Thank you for your review and I'm sorry you weren't pleased with the results on your lawn. You mat remember when initially contacting me, I suggested doing a total kill on your existing lawn as proposed by the contractor we suggested. You chose a different lower priced contractor who omitted that important step. While the lower price may have sounded appealing, it let the weeds present in your original lawn easily germinate in the new lawn. Weeds will persist in any newlt planted lawn because all the cultivating, fertilizing and watering are designed to make things grow. Having a new lawn is a process that takes 2-3 years. Best of luck to you!
Thomas White
No return phone call. Terrible service won't even return a phone call! Sure women of bad business!
Provider response
Mr. White, Thank you for taking the time to review Ecolawn. I am concerned. Incoming calls are monitored electronically and I have no record of you calling my office. All of the calls we receive are answered or returned in a timely manner. You are not a customer, nor have I ever received an email or provided a quotation to a person named Thomas White . Who are the 'women' you are referring to? I see that you are a 'local guide' and receive points for reviewing companies. Maybe that is your motive? I'm not sure and I would respectfully ask that if you have a concern with my company that you give me an opportunity to address it before speaking negatively.<br><br>Thank you,<br><br>Don Zerby
mike micsky
Order service on 4/26/18 and was promised fertilizer application within 7 days. It now has been 12 days and checked as to when it will happen and was informed sometime next week. Liars Liars. Cancelled service.
Provider response
Mike, I'm sorry you were disappointed in our performance and thank you for taking the time to provide a review. I was really surprised to see a negative review after reaching out to you with an explanation. In fact, my calls weren't returned and we were disconnected when I did reach you. Maybe the connection was bad. The weather in April was constant rain that challenged our schedule and caused the delay. Hopefully you've found a solution to the challenges you faced with your lawn.<br><br>Don
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