About this provider in Cuyahoga Falls
Residential and commercial pest control in Cleveland, Ohio and surrounding areas. We offer integrated pest management for bed bugs, termites, mosquitoes, cockroaches, wildlife removal, stinging insects, rodents, and ants.
Rating breakdown from customer reviews
4.8
187 reviews
Customer reviews for Rose Pest Solutions Cleveland
Linda Knaack
Jayna was very professional and thorough. Answered all my questions and helped ease my mind. Glad I called Rose Exterminator and will recommend them anytime.
Reese S
Dameon did great. Called beforehand as requested.
Provider response
Thank you for your kind words! We're delighted to hear that Kristina provided great service and communicated effectively before her visit. Your feedback is truly appreciated!
Jess Rowney
Edgar was fast, professional and effective. He kept me up to date on his progress throughout the process as well.
Provider response
Thank you for your fantastic feedback, Jess! We're delighted to hear that Edgar provided you with fast and professional service while keeping you informed along the way. Your satisfaction is important to us, and we appreciate you taking the time to share your experience!
Maryanne Dorsey
Justus did a very thorough and professional inspection of our home. He was very personable and patient and took extra time to answer all of my questions/offer advice. Thank you so much Justus!
Provider response
Thank you for your kind words, Maryanne! We're delighted to hear that Justus provided such a thorough and professional inspection. It's great that he took the time to address all your questions and offer advice. We truly appreciate your feedback!
JOANN BEDORE
Justus did an excellent job today. He was informative and covered all the areas of concern very well. He was friendly also
Provider response
Thank you for the kind words! We're delighted to hear that Justus provided excellent service and addressed your concerns effectively. It's always great when our team can combine professionalism with a friendly approach. Your feedback is appreciated!
Thomas Davis
Edgar was great!
Provider response
Thank you for the fantastic rating, Thomas! We're so glad to hear that Edgar made a positive impression. It's always rewarding to know our team is delivering great service. We appreciate your feedback!
Marilyn Wotowiec
Justin is awesome. He is polite, gets the job done, and always listens to the customer. A definite thumbs up. 👍
Provider response
Thank you for the fantastic review! It’s wonderful to hear that Justin provided you with such attentive and effective service. We appreciate your support!
Jim
Rose Pest Control and Paul our tech and all personal do an outstanding job for us. Here at Miceli Dairy Products Company
Provider response
Thank you for the fantastic review, Jim! It’s wonderful to hear that Paul and the team have been able to provide outstanding service for your company. We appreciate your support and look forward to continuing to meet your pest control needs!
CS
James always does an amazing job, whether it's commercial or residential. Everyone at Rose Pest Solutions is wonderful, and truly gives 100%+ effort. I highly recommend Rose Pest Solutions for all your needs and regular maintenance!
Provider response
Thank you for your fantastic review, Chris! It's wonderful to hear that James consistently provides amazing service and that you appreciate the team's dedication. We strive to give our best for every client, and your recommendation means a lot to us!
Kevin Hendryx
Very professional and customer focused. Great value for the services provided.
Provider response
Thank you for your kind words, Kevin! It’s wonderful to hear that you found our service professional. We strive to provide great value, and your feedback truly means a lot to us.
Trattoria Roman Garden
Noah's professionalism and knowledge to the industry have been essential to our business. He and Rose Pest Solutions give us peace of mind knowing that we have a team of experts to help us provide a pest free establishment in Little Italy.
Provider response
Thank you for your wonderful feedback! It’s great to hear that Noah’s professionalism and expertise have made a positive impact on your business. We're committed to providing peace of mind and effective solutions for our clients. Your support means a lot to us!
Pamela Beech
Great service. Let me know when when he was on his way. Explained everything. Very knowledgeable and pleasant.
Provider response
Thank you for the fantastic review, Pamela! We're delighted to hear that you had a positive experience with our service. It's great to know that our team member kept you informed and provided thorough explanations. Your feedback is much appreciated!
ren star
Love having them service my home. He is prompt each time he comes to service he always asks questions and he looks through any previous notes.
Provider response
Thank you for sharing your experience! It's wonderful to hear that Justus made such a positive impression. We appreciate your kind words and are glad to know you're satisfied with our service. Your feedback motivates us to keep delivering great results!
Patrick Riccardi
As a restaurant manager I’ve used Rose for 15 years at +/- 11 different stores. I have used Rose for all of those locations. This time, for the extermination of gnats at a small location, I was embarrassed to have done that. $900!? Never again.
Provider response
Thank you for taking the time to share your feedback. We’re very sorry to hear about your recent experience, especially after being a loyal client for so many years. We’d like to look into this situation further and address your concerns.<br><br>Could you please email the name of the business and any details you would like to include to veronicaw@rosepest.com so we can assist you?<br><br>We appreciate your longtime trust in Rose and hope to resolve this matter to your satisfaction.<br><br>-Veronica Weisenbach<br>Communications Coordinator
James Yaratch
Edgar was professional and down to earth at the same time. He spent good amount of time throughly searching for problem areas and then explaining everything to me in detail. I definitely recommend this company
Provider response
Thank you for your kind words! It's wonderful to hear that Edgar provided you with such thorough and professional service. We appreciate your recommendation and are glad to know you had a positive experience with us.
Donnell Stephens
Rose Pest Cintrol has been an incredible asset to our company. Any pest issues are addressed quickly and resolved in a timely manner.
Provider response
Thank you for your kind words, Donnell! We're delighted to hear that our team has been a valuable resource for your company. It’s great to know that any pest issues are handled promptly to your satisfaction. Your feedback inspires us to keep delivering top-notch service!
Dan Holderbaum
Edgar was prompt, thorough, and professional.
Provider response
Thank you, Dan!
jeff wagner
Pathetic. Nobody ever called me back on 2 different occasions when I tried to set something up for them to come out. Then I get a text at 8am asking me to rate someone's service, when they never came out. Obviously this company has more than one issue so I wouldn't recommend using them for anything.
Provider response
Jeff, thank you for your feedback. We sincerely apologize that you never received a call back after reaching out on two separate occasions. This falls short of the service we strive to provide. We want to investigate this further. Please contact our district manager at (330) 922-3111.
Tamia Davis
I would recommend Rose pest solutions! The technician, Shannon was professional, and prompt. He was also flexible. I missed my first appointment and he was kind enough to fit me in the next day. The only reason I didn’t give 5 stars is because the scheduling process was frustrating. I called 4 times before finally being scheduled. 🥴 other than that, friendly, professional, and prompt‼️
Provider response
Tamia, thank you so much for your kind review and recommendation! We're thrilled that Shannon was professional, prompt, and flexible in rescheduling your appointment. We understand the frustration multiple calls can cause, and we appreciate your patience.
Sandy Langston Short
Never solved the problem. Had to buy all new furniture and new carpeting.. They came out, probably about five times.Still couldn't handle the problem. This was about two years ago. Would never recommend them.
Provider response
Sandy, we're sorry to hear our services did not meet your expectations. Please contact us at (330) 922-3111 so we can address this issue and work towards a solution. Thank you for your feedback.
Steven Dobo
We had a good experience overall. However, we were disappointed that we did not catch any groundhogs during the three day window. I believe we caught one racoon. It was not their fault, just wish we could have gotten what we were trying to get. Our salesman checked in with us often and had us send him pictures. He was very helpful.
Provider response
Thank you for your feedback, Steven. Wildlife can be elusive and we do our best to remove the targeted animal. We appreciate your understanding and are ready to assist should you need us in the future.
John Smith
I had my apartment treated by this company and they left a real mess. Contents out of boxes, my clothes just thrown around and furniture not moved back. I would not recommend.
Provider response
John, we appreciate the feedback. We are contracted with your building management. Please contact them with any questions or concerns and they will follow up with us.
James Keesey
My wife and I had our house treated about two weeks ago for a pavement ant issue. So far, we've seen some ants come back following the treatment. We will keep an eye on it for now. The experience was generally good, except our technician knocked over and broke a family heirloom lamp. It was an accident, but they should've been a little more careful. I'm not sure if we will continue to use Rose after the contract runs out. We'll wait and see if the pest issue gets resolved.
Provider response
James, we sincerely apologize for the unfortunate accident and we hope we can be of service in the future.
cheryl Henn
The young man was very gracious, but nothing was caught for two weeks .... only three visits are included in the $250 initial price... each visit after is 50$ Finally they caught two , but we left for a couple weeks and raccoons were still there . They now want to change the initial 250 again! Oh by the way... they do not do any clean-up and left a mess in my upstairs. We have since found much better companies. I will repeat that that young man was very gracious. He did get sick in the middle of the two weeks and the poor guy had no one that could come in his place!
Provider response
Cheryl, we are very sorry we were not able to meet your expectations despite removing two raccoons. Occasionally we run across raccoons that are "trap shy" and we have to run the traps open for a week to get them used to going in the traps before we set them. We understand our Cleveland district manager did speak with you to explain that we did not charge for that week, and to clarify any further questions or concerns you may have about our wildlife removal pricing.
Allan Onderick
Very helpful
Provider response
Happy to help! Thank you Allan.
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