Advance Pest Control

Super and very knowledgeable individual. Very professional

Boogie Young was friendly, knowledgeable and punctual when treating for termites. He also found another unrelated problem which I can now have addressed. Thanks

John Swope is a great guy and takes good care of our home !

Every time Jeremy Temple comes to do an inspection I learn something new about pests.His work is above board.

Jeremy is smart, professional, hardworking, and a wonderful rep for Advance Pest Control. A True Asset and Advocate for Advance Pest Control.

They always send me notice of my upcoming appointment! Never have to call them to schedule. The current technician I have always calls me ahead of time to confirm when he's going to arrive (I requested that) so I can travel from work to my house in case I need to open the garage to give access.

My inspector used Advanced Pest for my home inspection. Found an early termite inspection but Joey clearly explained the options, his suggestions, and his concerns about the slab and what that would mean for treatment. Getting a quote was painless and easy, the office staff is great! When treatment time came, Boogie was on-time, friendly and had no issues explaining the treatment and bait stations and answering my questions and concerns about drainage and its impact on the treatment. 10/10 would recommend to anyone!

Jeremy also does a wonderful job!!!

Joseph was very friendly. Explained the service in full detail and showed up on time! Highly recommend!

Ivan was very knowledgeable and thorough. He answered all my questions and explained the treatment plan very carefully. Thank you also for getting our service scheduled in a timely manner.

I am looking to purchase a home in N.C. and used Advance Pest Control for a pest inspection I am very happy with the through job that they did would highly recommend. Thank you for a job well done. Would use again . D.M. Sheers

Been with Terry and Advance Pest Control for 22 years. Visit this year went smooth as usual.

Allen M. did a great job and was very insightful on things.

Gray

Outstanding customer service and professionalism. THANK YOU for your years of service in my community.

On time, thorough and pleasant technician.

Thanks Jeremy for your Quality Customer Service.

Idam Borris is a professional employee for Advance Pest Control. He is professional and is thorough in completing the job. We feel confident that our home has been done perfectly.

Do not use. The scheduling is not negotiable, making it hard to have someone home to perform the interior treatment. We regularly only receive half of the services paid for (exterior only). Billing dept refuses to pro-rate the quarterly bill due to lack of services rendered.

I was a customer for at least 3+ years. This was strike 3 for me. My appointment was scheduled and I stayed home from work and no one showed up. I called the office and was told they don’t know why my appointment was rescheduled. Finally I was told Kim (I think was the name) was the one that canceled my appointment and no one knew why. Coincidentally she was off and no one could ask. I asked to have the owner call me back. He finally did and just apologized for his technician (Jeremy) having to stay home for personal reasons. So basically they forgot to call me the day or 2 before. This was the 3rd time this has happened with the same technician. The owner made it right once before and he came out. This time I was basically a joke to this company. For the most part I am not home and the tech only spends 3 minutes spraying around the house and that costs $90.00. This time I took time off so I can let them inside my home to spray inside also since it was a confirmed appointment. But nope I was just treated very unprofessional and no one tried to make it right. They tried to reschedule for 2 weeks out but they couldn’t understand that I took that morning off of work without pay for this. They should have done the right thing. I don’t think they will be around much longer. At least that is the sense I got. They should not be running a business like that. Especially when I have spent so much and got so little. Now I understand why people spray their own. When it costs me money for bad service it’s time to move on. For the record this should not be how a business is run.

No one can compare to Floyd. This guy did very little, never went around the house with the pole and mop on the end. Floyd would clean the deck and get the webs I missed. This guy sprayed a bit and left. Not sure if he even went the perimeter of the house at all as camera did not show. He asked if any bugs in the house and I said no but I still wanted it done. I think that may of upset him as he seemed put out. I figured I am paying for this and get all I can

I really think a 5min inspection is not a complete inspection. Please let me know if I'm in error for this belief. Thank you; Richard K. Wright

Not impressed. We had them come while we were at work and there was no evidence they were ever there. No phone call or literature left to even suggest they came. Issue still exists.

Update: The company did finally call back. The owner, who was very nice, personally came to my home and apologetically explained that I had received the wrong contract. He did a visual inspection of my entire property, both inside and out. Though he didn't see any visual signs of termites, he offered for their technician to return to my property and perform the additional preventative treatment around the exterior of my home and in my screened porch at no additional cost. Prior to the service date, I received a contract via email outlining the service to be performed and the cost. The contract stated in the details that if my home was on a slab the technician would drill into the slab and inject chemical to exterminate the termites. The technician was also to dig a trench around the perimeter of my property and inject chemical. It also stated the technician would be at my home for approximately 2 to 4 hours. The technician was at my home for a total of about one and a half hours, including the time that he had to leave to go back to the office to get more chemical and additional plugs to fill the holes that he drilled into my slab. After he completed the extermination on the slab, he came to my door for his payment without finishing the stated details of the trench digging around my perimeter. When I mentioned that the contract stated that that would be done, he said that he did not have that on his order. After showing him my contract which stated that this would be done, he said "well I can do your garage side." He did perform that task on the garage side only about halfway back to the end of my house and that was the extent of it. I have been trying to call the company for 3 days and keep getting a voicemail and never call back. I do not recommend this company.

So far so good. We are new customers. Time will tell.

In the middle of a pandemic, with limited income this company charges full price for half the service. The gentlemen that come to provide the service are exemplary, but the people who work in the office should be ashamed of themselves

Does not respond to phone calls or messages.

Technician straight up lied and said he rang our doorbell to do the inside pest control we wasted our day waiting around all day for this dude to BS around outside then leave cause it was close to 5 and wanted to get off lied to my face saying he tired to ring the doorbell when I seen him spreading a little outside the hop in his truck and bounce