Peeler Environmental

Always good service and friendly staff

Title: Extremely Unprofessional Customer Service I am extremely disappointed with the customer service I received this morning. I am a returning customer who had previously paused service during the winter and after losing my job. At 8:32 AM, I called to ask about a $225 restart fee, and the first staff member hung up on me while I was calmly asking for clarification as an existing customer. I called back at 8:41 AM and spoke with Shannon / Sheena. Instead of helping, she was rude, dismissive, and made inappropriate comments about my financial situation, even telling me to “find another company.” I was only asking a question about the fee, not discussing my finances. This behavior is unacceptable and unprofessional. Returning customers should be treated with respect and patience, not insulted or dismissed. Experiences like this actively drive customers away and reflect poorly on the business. I request that the owner or manager contact me directly to address this situation, review staff conduct, and clarify the restart fee. I hope this feedback is taken seriously so that future customers do not face the same disrespect.

I appreciate the great work that Heath has done. He always goes above and beyond. Excellent service - I would highly recommend Peeler Environmental.

Simple process with excellent customer service.

Great customer service and knowledgeable! This is the type of employees you need to be friendly ,knowledgeable, represents the company well Good job Kim cress

Mark is always above exception in his work.

Absolutely love Heath Very through, professional and prompt Great asset for Peeler

Would not use another company instead of Peeler’s Exterminating! Excellent service! Mark is always friendly and efficient! Much appreciated!

Nathan was very professional and he answered my questions to my satisfaction. It is also very reassuring that Peeler Environmental is seeing that that my home is pest-free.

Alex did a great job on 2/24.

Heath did a wonderful job on the quarterly service. He is always courteous and very thorough.

Thank you for all your help in controlling these pesky ants!!!!

thorough inspection and treatment of my property

Dustin did an excellent job. He’s always very professional, polite, and cares about taking care of my needs. Thank you Dustin. Please send out Dustin to my house next time too.

Enjoyed meeting Dustin today, good personality and gave me a good explanation of what he was doing.

On time, good job.

We have used Peeler Environmental service for years. All of their technicians since we started have been great. Our current technician Alex, is no exception - he does a thorough job and is a super nice guy!

This review has nothing to do with the pest control service. We had been loyal customers of Peeler for several years, however we cancelled our contract with them solely based on the lack of care from their customer service in their office. We needed to make a change DUE TO THE HOLIDAY!!! On the same day they were scheduled to come out and we were told very kirt that “they would still need to come out and treat the outside or we would be outside of our monthly treatment plan”. In other words we would still be charged for the service or we would have to go on a quarterly contract. WHAT??? Where is the customer service, where is the understanding or the ability to be a bit flexible because something came up for us right here at Thanksgiving!!! Wow… needless to say this resulted in us cancelling our entire contract. And I advised the young lady that I spoke to that I didn’t like the way she was handling me. And when I said we would be considering another Pest Control service her attitude was even less caring. Sorry our small business has sunken so many hundreds, now thousands of dollars into such an uncaring company. Or at least their front office doesn’t care. Ridiculous!!!

Very disappointed with the customer service from the Salisbury office staff. We scheduled an appointment for 8:30 AM the week prior to our initial service. However, the confirmation email wasn’t sent until 4:34 PM the day before—which the office closes at 5 PM. We waited at home the next morning expecting someone to arrive at 8:30 AM. When no one showed up, we called at 8:45 AM and were told by the manager, Shannon, that the appointment had been canceled by Laura due to no email response. There was no follow-up call, no warning, and no notification that the appointment had been canceled. A last-minute email does not give customers a fair chance to confirm. If there's no response, a phone call should be made before canceling—especially without informing the customer. Shannon offered no apology and showed no effort to retain our business. This experience reflects poorly on your customer service, especially for new clients trying to work with your company.

When they show up they're great. I was told we had service done in March. My cameras proved otherwise. We received a call asking if we wanted to "pick up our plan" again. We didn't even know our services had stopped, especially after we had confirmation of services rendered in March. Apparently, they had been so busy we fell off their schedule. We've never had a pleasant experience with Shannon. She's been rude and unprofessional. According to Shannon, she's the person who runs the business and no manager or other person is available for assistance. We've used Peeler for YEARS but we will have to seek services elsewhere. Hopefully, in the near future, Peeler will be able to provide customer service training.

Worst service I’ve ever had , didn’t see any difference in a year. Please don’t waste your time and your money . Customer service was rude as well .

Called to have them inspect a rental property and follow back up with me after that was completed. The did not follow up with me at all. I called to find out what happened and even through I make several request for someone to follow back up with me they did not do that because they did not put a note on the account. I would not recommend doing business with them given their lack of communication and ability to follow basic request.

Most of my scheduled visits they went and sprayed the wrong house and had to reschedule to actually come do my house. Then they always claimed that their system didn't work to take payment the same day. Their online payment system never worked for me. The company generally called me to schedule my next payment and I always made the previous payment at that time until this last time they never called to take the payment like normal and they just sent my bill to a collection agency when I have never not paid them.

I hate to leave a negative review. The tech that came out was very nice but we still have the same issues with insects inside and outside our home as we did before the service. In fact, I see more spiders inside our house then before. Numerous bugs still living on our porch and windows. Tech sprayed outside perimeter, inside the downstairs of our home but I had to ask him to do the upstairs. Never did our garage. Makes me wonder if just water was sprayed. I really don’t know what to think. It was a big waste of money. Won’t be using again.

The technician doing the work was excellent as far as being on time and being friendly. The problem is, the services we received were ineffective for insects (ants). I understand that insects can be tricky but a month after paying $180 and no offer to fix the issue other than to pay more money is unacceptable to me. I would not recommend them.

I don’t enjoy being the person that gives this negative review. Customer Service is great, but in regards the service NOT effective at least the minimus, I was not asking for 100% bugs to be gone but at least to see less spiders and bugs, within hours the spiders were back and more bugs, tried to call but she stated that what I was asking “was NOT possible” she kept stating that I needed to keep paying for follow ups, so in regards that service Do not hire this company.