About this provider in Goldsboro
Family owned business since 1962.
Rating breakdown from customer reviews
4.3
144 reviews
What Griffin Exterminating says about their service
Google has no written reviews for this company, so the details below come from their own website rather than from customers.
Areas served
Coastal Carolina
In business since
1962
Services listed
- Pest Control
- Termite Control
- Moisture Management
- Temp-Vent Installation and Service
- TAP Insulation Installation
Source: thegriffinman.com · collected 2026-08-18. These are the company's own claims, reproduced as stated. We have not verified licensing, pricing or availability.
Customer reviews for Griffin Exterminating
Dorain Moye
Mr.Mark came by my apt and was one of the nicest people I have met. He was here for a short time but answered any question I had and very personable. They don’t make costumer service like that anymore. Thank you Mr.Mark
Aaron Lane
Mark is awesome. It is always a great experience when he comes for our regular pest control service. Mark takes the time to listen to any concerns/issues we have and always provides a solution. I highly recommend Mark and Griffins!
Provider response
Thank you for the review. Glad Mark helps solve your pest issues and listens to your concerns. Thank you for your business.
Dwayne2021 A
the experience was Griffin was excellent, they have been doing our service for a while and are always top tier/ The team they sent out for the last two days including Chris, Eric, Will, Frog and Kimberly were incredible with our patients and hospitality. we cant thank Kimberly enough for her documentation for their records as well as our own. Chris does our regular monthly pest control and always does excellent work! We cant thank Griffin enough for their quick response and courtesy!!! Thanks again Griffin for all you do for us!
Tammy Robertson
Glory always does a thorough job. She is also pleasant and prompt
Provider response
Thank you ma'am. We think she does a great job also.
Kimberly Dearing
Griffin has been absolutely amazing!!! Great people, the Office Staff is incredible and so kind!!
Tarja Thigpen
Great family owned business with great customer service.
Marlene Eddy
I paid over 5000.00 and haven’t heard from them to resolve my issues. I will remove this and update it if they would call me back. My first name is Dolores. I have called your office at least 20 times. I called yesterday. I had an appointment for your team to show up. They didn’t and didn’t call, or call back after I talked to Joe.
Provider response
Hello! We do not have any records under your name. Please give our office a call so we can help you out.
Ann Durusky
On time, friendly technician. Took care of ant issue. Thanks, James
Lindsey Reaves
Sharon is super great and knows a lot about her job. Excellent service, quick, reliable, willing to go above and beyond!
Linda Hayes
We've used Griffin Exterminating for several years. We had a serious cockroach infestation but Griffin's got rid of them. Now with monthly maintenance we can enjoy our home! We love our exterminator, Ms Glory. She is super conscious about keeping those bugs away! Thank you folks!
Provider response
Wow. Thank you for your review. We are glad we could help you get under control. Glory is the best.
Molly Glover
Fantastic service! They are quick to take care of any new bug concerns that come up in between quarterly visits too. We saw a black widow on our playset and within 24 hours of calling, James was there to spray for them. He is very kind and always so helpful!
Provider response
Thank you so much for your feedback. We try to have a speedy turnaround time for calls. We think James is fantastic too.
Spencer
Sent an email request for an estimate two weeks ago. Never heard anything, so called on Tuesday May 7 and was told I would hear from a tech within 24 48 hours. Today May 10 still no call. Would have been a first time customer, but on to another company who will respond. It sure is funny how you never have records for anyone who doesn’t get a call back! Maybe once own up! I called Cleggs and they set me an appointment right then. If you need an exterminator call Cleggs!
Provider response
Hello. Im sure this was a oversight on our part, however, we don't have any record of you contacting us. Im sorry for this miscommunication and we would love for you to consider us again for the future. We try to reach out to our customers in a timely manner.
Deb Crofutt
Excellent service every time I've called. Will comes as soon as he can, he takes the time to explain what the other mounds are in my yard, besides the horrible fire ants. I paid for the fire ant treatment with a year warranty and I'll do it again as soon as my year is up. Very pleased I chose Griffin!
Provider response
Thank you! We are glad that you receive excellent service with our company. We pride ourselves on helping our customers understand what we are doing and resolving issues they are having.
Jordan Coates
These guys are great! They're always on time and always incredibly nice to our staff. They also work around our patient schedule and make sure that they aren't disrupting any of our workflow. We're glad to be able to work with businesses like Griffin Exterminating!
Provider response
Thank you so much for the support. It is greatly appreciated.
Emily Murphy
Technician excellent. Listens to issues and gives recommendations. Very attentive and knowledgeable.
Provider response
Thank you Mrs. Emily. Jim is a great tech!
Mary Maloney
Worked hard to end my mouse nightmare. They are the best!
Rick N
1-1-24 We've used Griffin for about a year now for quarterly preventative service and just recently for rodent service. Sharon does our quartlery bug service and is timely, punctual, and will spray pretty much anywhere you ask, both inside and out. We've seen zero bugs in our house at any point in time in the year we've used Griffin. Clay did our recent rodent service (we live beside a field), and after trapping a few mice, we decided to give Griffin a shot again. Clay sealed all potential entry points and was thorough inspecting our house under, over, inside, outside, you name it. Since his service, we've had zero critters. Griffin allows you to pay online, and this is convenient. We often are not home for our quarterly service, and you get an invoice email if you are not. They make it easy. This is a good company for pest control.
Provider response
Thank you for the awesome feedback.
Timmy Harrell
Great people. Good service
N. Willis
Professional and courteous Technician! He did an excellent and thorough job inspecting my home and he explained what he found so that I knew what to expect on the final paperwork!
JA DUKE
Never called me back
Brenda Kelley
Never will I ever use this place
Provider response
We hate to hear that. We would love to know why you feel this way or ways for us to improve in the future. Please feel free to reach out to us.
Phil Cummings
Bad accounting. They obviously can't handle computers. Auto-billing a credit card that expired, they couldn't even use the phone to get it fixed. So their computer dropped us out of the system and now they want to pretend we are new customers at a higher rate. Meanwhile, they missed the June appointment. YOU'RE FIRED!!! We find no emails or text messages. We do finally have a message from yesterday after we started complaining. Obviously something went wrong. No missed calls on any cell phones. We highly recommend following through until you reach the client. Repeating the same actions and expecting different results is not logical.
Provider response
Thank you for reaching out. We do understand your frustration however, our records show that you were sent 15 emails to the email address we have on file between the date of your last service March 29, 2022 and yesterday, July 27th 2022. Your technician also reached out several times by email, phone calls and text messages to the number that was on the account. When you called the office today, you made us aware that you had a new phone number. Our policy states the you are given 15 days after your service is due before we cancel you out. This policy was emailed to you twice before you were cancelled. We do understand that sometimes things happen that we can’t control but we attempted to contact you multiple times with no response. Again, we apologize for your frustration.
Tomeka Watkins
Never returned my call to get services 👎🏽
Provider response
We are sorry to hear this. We would love another chance to get you serviced.
Hitesh Patel
I called in for a quote and was told on the phone $125 is a service call to come out and give you a quote for new service....I’m sorry to say thats not professional
Ellen Metz
Called over a wee ago and have not heard from them at all. Am going to call another company
Dr. Shanda
Front office person was inconsiderate about an issue She created. I was only scheduled to get an estimate of what it would cost to treat my home and yard. She scheduled someone to actually treat my home and charged me for it. I will not be giving my business to this company. I will be letting those I know who need services to Not use this company. The owner can thank the front desk person for this review.
Kenneth Bryant
Worked with them for over a year. Gave them 500 dollars. In the end they just gave up on getting rid of my insect issue.
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