About this provider in New Windsor
Hollenbeck Pest Control, established in 2007 and family-owned, provides guaranteed pest control services in the Greater Hudson Valley. Our team of experts specializes in residential and commercial exterminations, offering solutions for a wide range of pests, including insects, rodents, termites, bed bugs, ticks…
Rating breakdown from customer reviews
4.9
793 reviews
Customer reviews for Hollenbeck Pest Control
Melanie Mattera
We are quite pleased with the service call by Rob D. From Hollenbeck Pest Control today. Rob was early for our appointment, pleasant and very knowledgeable. This was our first experience with a pesky mouse and he explained the steps to take to prevent any further unwelcome critter visits. Rob came to assess the situation but was then able to service our issue. At this time we feel more comfortable in our home and welcome the follow-ups. Hollenbeck was recommended to us and now we highly recommend them.
Provider response
Thank you Ms. Mattera for the 5-star review. We are pleased to read that your experience and service made you feel more comfortable in your home. We will pass your kind words onto Rob.
mike mike
Jose and Fernando were super helpful and professional they conducted an inspection of the property I was looking at and we're very thorough and transparent. Highly recommend 👌
Provider response
Thank you so much for your 5-star review about Fernando and Jose! We appreciate you and recommending us! We are here if you ever need us again in the future!
Roger Riley
I'm very pleased with the knowledge and professionalism of the technician. He complied with all my requests. Very good job Mike. I'm thoroughly impressed with Max. In fact I'm so impressed with his work ethics and demeanor i am requesting him for future treatments. He did an awesome job (May 2, 2024). He listened to and respected my needs. Max came by today (5/29/25) to apply treatment to my home. Again, I'm thoroughly impressed with his work ethics and thoughtfulness. He advised us on what to do with the pets to keep them from the chemical. Thanks Max for doing an awesome job. The exterminators were very professional and friendly. They did a very good job. (2/7/26)
Provider response
Thank you Roger! We value your review and will let Mike know your positive experience with him.
Harvey Kallus
Knowledgeable, reliable and friendly. Love Hollenbeck!
Provider response
Thank you for your 5-star review!
Connie Glassey
I'm been with Hollenbeck 7 years. I'm sure that says what I think. Your workers are all very pleasant.
Provider response
Thanks Connie! We do our best and appreciate you taking the time to leave us a review.
Sheldon Heil
Hollenbeck is the best! Your technicians were polite, respectful and knowledgeable. Your team is top notch.
Provider response
Awesome! Thank you so much Sheldon. We absolutely appreciate your kind words and 5-star review.
Maria Guzman
I recently hired Hollenbeck and once they assessed the rodent and ant issue they were able to remedy the the situation. They’ve come out three times since the beginning of the year and they’ve always been friendly, on time and efficient. I definitely recommend them.
Provider response
Thank you Maria for taking the time to write us a review it's truly appreciated.
Julian Jenkins
Hollenbeck was thorough, knowledgeable and professional in their initial meeting and inspection. Would highly recommend them for your pest control needs!
Provider response
Thank you for your kind words, Julian! It was a pleasure assisting you with your pest control needs. We appreciate your recommendation!
Renard Wolfe
We paid they sprayed stuffs gone.
Provider response
Thank you, Renard, for your feedback! We're glad to hear that our service met your expectations. We appreciate your support!
lisa sullivan
First time calling an exterminator! Fernando and his partner were amazing, Explained everything they were going to do, Price was also Amazing.
Provider response
Thank you, Lisa! We're glad to hear that you had a great experience with Fernando and Jose. We appreciate your kind words about their service and pricing.
ellen friedman
very nice. very professional.
Provider response
Thank you Ellen! We appreciate your feedback.
Jeff Granowski
Tech was very friendly and knowledgeable
Provider response
Thank you Jeff!
ANNIE R
Always professional very efficient and always completes the job! If there’s any issues they will work it out and make it right! Very effective products!
Provider response
Thank you for your 5-star review Annie!
Debbie Metzner
Danielle B. At Hollenbeck is the best.. She’s knowledgeable, friendly, and diligent..
Provider response
Thank you Debbie!
Serenity Begins
This is the 2nd year I used this company and it will probably be the last. My appointnent time was 1-5 pm but he did not arrive until 5:50 pm--the company called at 4:18 pm to state he would arrive no later than 5:30 pm, after spending hours already waiting. I paid $413--discounted price--for them to come out on Friday to kill/remove ground bees. The tech said they were bumble bees and that the bees would be dead by the following day--Saturday. It's Monday and I'm still seeing plenty of activity over there. When I made the appointment, I was told the service included inspection of my property to ensure there were no other holes of ground bees. The tech seemed surprised at this but did the inspection--backyard only--at my insistence. He said he wouldn't be able to do a follow-up--also part of the service--because they were busy but did give me a verbal 30 day warranty. Not happy at all.
Provider response
Hello Serenity. We appreciate your feedback. Due to the high bee season and many customers needing emergency services, some services will be delayed and hence our late call to you. The technician that provided services to your home on Friday did a walk through around the property to ensure no other areas were affected and treated accordingly. After treatment, it is normal to still see activity and why we advise to wait about a week for the issue to fully taper off. If it does persist we recommend you give us a call and we will be more than happy to schedule a reservice. Our common practice is to provide a 30-day warranty same as we provided to you last year.
coned1980 jon
Too expensive
Provider response
Prices can vary for different services and location, insect we needed to treat and the level of activity. Most of our services come with a 30-day warranty and two week-follow up so we can monitor the treatment from the first service and treat again if needed. Hopefully next time we can earn your business.
Jorge Rojas
I cant say anything because no work was made or performed. The person to do it was supousse to come next day and nobody from your company has came.
Provider response
Hi Jorge - I am not able to locate your account to look into this for you. When you have a moment please give our office a call so we may be able to further assist you - 845-565-5566. We are available Monday through Friday, from 8:30-4pm.
Andrew fuller
As a long-time customer of Hollenbeck Pest Control in New Windsor, NY, I am increasingly dissatisfied with their services. The constant turnover of new employees is troubling and has severely affected the efficiency and reliability of their work. Despite having multiple IP cameras on my property, I consistently observe incomplete and subpar efforts. This lack of consistency and thoroughness is disappointing, especially from a service that should prioritize precision and trust. Given this ongoing pattern of poor performance and inadequate attention to detail, I can no longer recommend Hollenbeck Pest Control to anyone in need of reliable pest management solutions.
Provider response
Hi Mr. Fuller,<br><br>We are surprised to read your review today. You have been a customer with us for two years, and in those two years worked with four different technicians of ours who are all still employed with Hollenbeck Pest Control. Over last several months, we have been able to add a few new faces to our technician team and have been sending them to different accounts to familiarize themselves with our reoccurring customers. <br><br>With that, your feedback is valuable and appreciate you taking the time to leave us a review. In the future, if ever unsatisfied with a service you receive, contact our office immediately so we may offer you solutions to correct the issue before it escalates. <br><br>We do apologize for any inconvenience and hopeful you will reconsider recommending us to family and friends. We are a small, family-owned business and pride ourselves on our staff, customer service and quality of commitment to our customers.
Amanda Maddaluna
I was initially very optimistic about working with this company. They are highly rated, and the customer service on initial contact and timing to appointment was very good. Unfortunately it fell apart when they sent the technician. The technician they sent only spoke Spanish, and I unfortunately only speak English so there was a major language barrier. His translator that he was trying to use was not working and we simply could not communicate. I felt bad for him, but I unfortunately had to send him away. I don't know if their services are good or not because I couldn't authorize a service without being able to understand what the technician was going to do or treat. I called the company about the situation and they weren't even apologetic about it. I was surprised given the initially good customer service. I feel that they put both the technician and the customer in an unfair situation.
Provider response
I'm sorry to hear about your experience with the language barrier during the service appointment. Jose is a great technician and goes above and beyond. We understand the frustration this situation may have caused, and we apologize for the inconvenience. Please feel free to contact us for futher assistance or to reschedule with a different technician.
tony d
Can't leave a review at this due not being home when tech showed up I had requested time of 430 and tech showed up shortly after 3pm. Plus a email was sent to my email not explaining anything to what was seen.
Provider response
Hi Tony, we are sorry to read your review. Our technician did arrive earlier than anticipated and he let the office know he was able to speak with you through your Ring doorbell advising of the issues. We do apologize that the email received did not contain the details of the service call. They were logged, but not in the correct spot for you to see - this happens from time to time when completing the service notes. We will resend the email to you with the notes visible and do ask that you give us a call if any additional questions or explanation is needed. Again, our apologies for the inconvenience and miscommunication.
Kristine Pappas
Horrible, the guy was rude and stepped on my plants in the garden. The bee problem still exists.
Provider response
Hi Kristine, in order to properly treat the area where the bee issues were on your unit we needed to access the area you reference in the garden bed which was advised to your property manager. We will forward this onto your property management and see how they want to move forward with further addressing your concerns.
Jeremy McVey
Got my house treated for ants and 41 days after treatment, they wanted to charge me full price for another treatment because the ants have come back. I’ll find another provider that either backs their service or does the job right the first time.
Provider response
Hi Jeremy, we are sorry to read your negative review regarding Hollenbeck Pest Control. Your initial treatment in May came with a two week follow-up and a 30-day warranty. We arrived back in early June for the two week follow-up, and applied additional product to continue to keep the ants at bay. However, your warranty had expired a few weeks before you called us yesterday to let us know they have since returned.<br><br>We do understand that ants are a pesky, summertime nuisance and can be problematic to battle, as well as other pests, and this is why we always explain our maintenance plans to all that we visit with during our free inspections. We encourage everyone to take advantage of a plan after we finish initial treatment of the problem at hand. Each maintenance plan offers an on-going warranty that can be utilized in between standard service visits if anything like this happens in the future.<br><br>Again, we are sorry to read your review, and are more than happy to continue working with you to tackle your ant issue. Please give us a call and we will let you know what we can do for you.
Kristen Elkins
I called to have my lawn treated for ticks. A technician came out on May 6 and told me I'd receive an estimate later that day. It took three phone calls on my part to finally receive the estimate over a month later on June 11. I signed the contract for service on June 14, and a month later have not received any further contact or service. Hollenbeck has wasted over two months of my time. If you can't, or have no intention of providing a service, be forthcoming.
Provider response
Hello Kristen. We would like to apologize that the service was not as prompt as you expected and appreciate you bringing this matter to our attention. After further review of your account your services were not appropriately set up as we discussed and explained with you over the phone. We appreciate you taking the time to let us know of your situation. Please feel free to reach out to us with any further comments, questions or concerns. Thank you for your feedback.
Linda Fithian
Very Cocky, would not listen to our needs. Pushy and insisted on making us take a package deal we did not need or could afford. Never called us back either.. Would NIT recommend.
Provider response
Hi Linda. Thank you for providing your feedback and letting us know about your experience. We apologize that our service did not satisfy your expectations. We have spoken to your husband and a proposal was emailed over to him. Please contact our office to further discuss. Thank you.
Other providers in New Windsor worth comparing
Pest control near New Windsor compare other New York markets
Back to all New Windsor exterminators or the full New York directory.
Treatment and cost guides before you call
Ratings and reviews are sourced from public Google Business Profile data and reflect the date they were collected. They are not verified by this site and may change. This site is free to use. We may be paid by the companies listed here when you call or submit a request, which can affect where and how they appear. We are not a pest control provider and do not endorse, warrant, or guarantee any company's work, licensing, or pricing — always verify those directly.