Provider profile

First Rate Pest Solutions

4.8 stars from 37 customer reviews · 2391 NY-32, New Windsor, NY 12553

  • 4.8 out of 5 stars
  • 37 customer reviews
  • New Windsor, New York
  • Open 7 days, Early hours, Evening hours
4.8
Rating
37
Reviews
Yes
Claimed
Yes
Website

About this provider in New Windsor

At First Rate Solutions, we are proud to be one of New York’s premiere pest control companies that has provided superior service to clients for nearly two decades. As a full service company, we provide pro-active pest control solutions and client education to prevent pests from invading your property before they…

Rating breakdown from customer reviews

4.8

37 reviews

5
32
4
0
3
0
2
0
1
2

Customer reviews for First Rate Pest Solutions

CC

Carol C.

1mo ago

We use First Rate's preventative service, primarily for ant and mice control. They are accessible, reliable, trustworthy and very fair in pricing. They are also very personable and pleasant to deal with. Over the years, they have helped us by thoroughly inspecting our house and yard and suggesting ways we can minimize pests. As a result, we rarely have to deal with these problems today. In addition to their regular preventative service, they respond immediately to unexpected issues. When I painfully discovered a wasp nest in our backyard, Sam arrived within a day in full bee keeper gear and dealt with the the problem. He also checked our home inside and out, an example of the thoroughness with which First Rate approaches problems.

Provider response

Thank you for your five star review. The First Rate Pest Solutions team is delighted we could serve you so well.

S

Stacie

1mo ago

I had a great experience with First Rate. They scheduled my service quickly, were professional and thorough, and treated my home for ants. Since the service, I haven't had a single ant problem. I highly recommend them to anyone looking for prompt, effective pest control!

Provider response

We hope to see you again soon at First Rate Pest Solutions. Until then, take care!

DS

diane silver

7mo ago

Sam is fast, knowledgeable and does the job!

Provider response

Thank you for your five star review. The First Rate Pest Solutions team is delighted we could serve you so well.

JV

Johann Velez

10mo ago

Sam and his team are great. They helped control the wasps in my home.

Provider response

Thanks a bunch for your kind words, Johann. It's reviews like this that make us at First Rate Pest Solutions excited to come into work every day.

KV

Kelley Varas

10mo ago

The absolute BEST!!! Sam was incredibly professional, ensured the problem was resolved, an expert in his field, excellent rates, etc. I can't say enough about this company. 100 Stars!

Provider response

Thanks a bunch for your kind words, Kelley. It's reviews like this that make us at First Rate Pest Solutions excited to come into work every day.

B

B-Man

11mo ago

I'm confused by the reviews here. I spoke to Sam (the owner) early last week. He seemed ok. He quoted me. I thought the price was ok, I said im good to do the work. He said to text him my name and contact info and he'd get me on the schedule. I texted him, waited all week and no response. The next week rolled around and I texted to see if he got my messages. No response. To give him the benefit of the doubt I called. He seemed confused and said he didn't get the texts or maybe he did he didn't know. OK, fine. Said he would come this thursday (today) between 10am and 12pm but would probably be closer to 10am. He never showed up. No call, no text, no nothing. Just want to share my experience even though we never got to actually do business since he didn't show up.

AB

A Bennett

11mo ago

Thank You to the quick thinking and responding service of First Rate Pest. They helped with a bedroom bee swarm and saved our home from further damage. One call and we had service instantly. Call them in an emergency or at least before impending doom; they’re knowledgeable enough to calm you down and setup a course of action immediately. Their friendly, fast, and affordable!!

Provider response

Thank you for your five star review. The First Rate Pest Solutions team is delighted we could serve you so well.

DT

David Tedeschi

2y ago

⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Sam is the absolute best. If you want your hornets (or other pests) taken care of in a timely professional manner, you can stop your search here. Sam's rates are fair and his skills are unmatched. Thank you!!

Provider response

Thanks David for the wonderful review of First Rate Pest Solutions. We appreciate you taking time to leave your feedback and we look forward to seeing you again soon!

IP

Indi Peffers

2y ago

I called inquiring about a strange noise in our ceiling and spoke to Sam. He suspected yellow jackets and put us on their list for the next morning. Ken showed up right as the yellow jackets broke through our ceiling and came into our living room. In less than an hour and very cleanly, Ken took care of the issue and ensured that the outside was clear of any new risks. Great customer service, prompt response in an emergency, and they definitely know their stuff. Glad we called them first and glad to be their customer.

Provider response

Thank you for your five-star review, Indi. Our team at First Rate Pest Solutions always strives for the highest standards. We are delighted we made your experience a positive one. Until next time, take care.

AG

Angel Garcia

2y ago

Sam and his team are amazing! Very knowledgeable, great customer service, and I felt good knowing I have an experienced team to help me with my problem. I will definitely use and recommend this company again.

DG

Darin Gartner

2y ago

Very professional and effective service.

Provider response

We appreciate the five stars! Thank you for rating First Rate Pest Solutions and have a great day.

WW

Wookie Warhol

2y ago

Great service and Matt, the technician, is always pleasant to deal with. Would recommend.

Provider response

We appreciate the five stars! Thank you for rating First Rate Pest Solutions and have a great day.

S

Sad4nothin

2y ago

Matt is very friendly and helpful at my place of business and sister sites. Highly recommend this company!

Provider response

Hey there, thanks for the kind words! We're thrilled to hear how much you enjoyed your experience with us and we hope to see you again at First Rate Pest Solutions.

JQ

Jonathan Quinones

2y ago

Ken checked out my new location and was awesome great customer service

Provider response

Thank you so much for your review of First Rate Pest Solutions! We truly appreciate the feedback and hope to hear from you again.

KB

Kathy Brennan

4y ago

I had a terrible bee problem but Sam never gave up. Dependable.

Provider response

Hey there, thanks for the kind words! We're thrilled to hear how much you enjoyed your experience with us and we hope to see you again at First Rate Pest Solutions.

KJ

Keith Justin

5y ago

Excellent job! Lady smells amazing even days later. Thank you again!

Provider response

We appreciate the lovely feedback of First Rate Pest Solutions. Thank you and have a great day!

SW

Steven Watson

5y ago

Professional , polite, informative, and they always show up as promised . Very reasonable prices. We have been using them for 9 years. We would use no one else ! Highly recommended!!

Provider response

We appreciate your kind feedback of First Rate Pest Solutions and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.

KC

Kenneth Correa

5y ago

Great company. The staff are professional and the technician is always on time.

Provider response

Thanks so much for taking the time to share this short but sweet feedback! We're happy to hear that you had a great experience with us at First Rate Pest Solutions and hope to see you again take care!

HA

H. A.

8y ago

Technician sent out was very helpful and friendly. Answered any questions we had, and let us know we could call if any disposal was needed.

Provider response

Thank you very much for your review! Never hesitate to give us a call if anything comes up in the future. Matthew Soto Customer Representative.

DC

david cartagena

8y ago

Gabriel is a good technician that is always on point and provides good solutions.

Provider response

Hi David, thank you for the positive feedback. If you ever need our services again please give us a call! Matthew Soto, Customer Representative.

JH

Jessica Heinmiller

8y ago

Great experience! Extremely detailed and made sure that everything was taken care of properly. Highly recommend.

Provider response

Thank you for the positive appraisal Jessica! We are always happy to hear back from our satisfied customers. If you ever need our help again, please give us a call! Matthew Soto, Customer Representative

RP

Rommy Preciado

8y ago

I have used First Rate to inspect an apartment that I was going to move into. Gabriel was very thorough in checking for cracks, holes, mice and bedbugs. No bedbugs were found. However, Gabriel found MANY things that were wrong and that the owner had not done. He brought them to my attention, and THANK GOD he did. He saved me so much money and a headache. Due to his inspection. I didn’t move into this apartment and I got a full refund on my first months rent and security. Thank you first rate!!!!

Provider response

Thank you so much for your review! We really appreciate the positive feedback! Please let us know if we can assist you in the future.<br>Stephanie Soto, Costumer Representative

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