Orkin

It’s unfortunate because their services do work but it is such a hassle getting in touch with them. I had a specialist come and say they contacted me but they never did and left without completing a service. I had a follow up service that got rescheduled the day before it was supposed to happen without any notice. When you call their office they say their manager is in a meeting or will contact you back and it never happens. It’s very difficult when you manage a three family house and have others looking to you for assistance but you’re left at the mercy of a company that promises customer service without proper communication. What a shame

I cannot begin to describe what I relieve it was to have Jonathan from Orkin come to my house and set traps for a little mouse in the house that uninvitedly moved in. I had called Orkin the night before and they had Johnathan come out to set up traps. The traps were set at 10:30 am by 5 pm the mouse was caught. The service is worth the price. I had tried baiting the mouse myself and nothing worked. I’m super pleased that Jonathan from Orkin was so detailed and able to solve my mouse in the house issue rapidly. I will be recommending him to everyone I know. If you’re in doubt, don’t hesitate. A peace of mind is worth the price.

WORST experience in my life. DO NOT go there, do not use them, they lie, they make false promises. They will smile and tell you that you will get GREAT service, then when you signed the paperwork, you get nothing. Then they charge you when they say they wont. Toss in the fact that they showed up with wrong equipment, and then they blame you on it. they miss appointments, they show up when there isn't an appointment. they don't respond to emails or text messages. I will tell everyone I meet how bad this service is...... I gave them 2 chances and they missed the mark on both, not trying for a 3rd..... This nonsense continues----DONT USE them. Part 1 They left me a message on google to reach out to them to discuss this matter. 1.if you were that concerned about this review, they should have looked me up in their system, found my phone call and called me. Nope they took the easy way out. 2. So I call them, and spoke to a very nice polite lady who took down my story, and told me that she will pass this along to the Branch Manager. The same guy who drove off with out a good bye, the same guy without giving me the app, placing the traps in the wrong location, telling me that my basement is messy, etc.. 3.I was told by her that I should receive a call before the end of the day, at worst with 24 hours. It has been over 25 hours and I got NADA!!!!! SAVE YOUR TIME and MONEY, find and use someone else............... PART 2. I did exactly what they asked, See part 1 above... I called and I spoke to some rep who took all my information. She assured me that ORKIN takes these things very seriously. She took all my contact information, and my story once again. We left the call stating that someone will be calling me within 24-48 hours to discuss a refund, next steps, etc. etc... Well it has been 2 weeks and I have not received any phone calls. Another example how ORKIN lies and never follows through....... DONT USE THEM. Go to Home Depot, buy the traps your self. Save your self time and money and peace of mind.. Hey Orkin can I get a refund? Can I get that call that I was suppose to get? Hey Orkin, Customer service is suppose to be #1, not #101. As some one who work retail for many years, I know good customer care, you stink at customer care....

Rep was punctual pleasant and thorough

The technician was professional and on time. He attended to my issues and listened to me.

My experience with Mr Jean was exceptional as always. He’s been my technician for over 9 years and he is always professional, kind and answers my questions. He is aware that I have pets and confirms your products are safe. His customer service is exceptional !

I am extremely disappointed with the level of service and respect for my time from this pest control company. During the last 6 months of being a customer, they have been 100% reliable when it comes to charging my card — but unfortunately, they have failed to show up for scheduled appointments at least 3 times. They are either too early or too late or just don't show up. Ironically they may knock on your door the day after. The technicians them selves were professional and do a good job but unless you have someone who can always be home regardless the scheduled appointment, this company won't be a good fit. The biggest issue is the poor communication and lack of accountability. I have received written confirmations for appointments, only to find out later that their own customer service team apparently cannot even see the appointment in their system. This has resulted in wasted time, rearranged schedules, and unnecessary frustration. A service company should value its customers’ time as much as it values receiving payment. After repeated issues with missed appointments and poor communication, I cannot recommend this company.

Amazing service, I am comparing it to other companies.

We had a great experience with Orkin from start to finish. Scheduling the appointment was easy, and both customer service reps I spoke with were kind, courteous, and professional. I even accidentally got disconnected during the first call, and when I called back the next representative was just as helpful. I didn’t have my credit card handy at the time, and they reassured me it was no problem—my appointment was still scheduled, and they gave me flexible options to call back later or handle payment when the technician arrived. Michael Galford was the Orkin professional who came to our home for the inspection, and we were extremely satisfied with him. He was prompt, professional, courteous, and very thorough—no shortcuts. He was well-groomed, well-dressed, friendly, and purposeful in everything he did. Overall, a smooth, trouble-free experience, and I really appreciate Michael’s excellent service. I would absolutely recommend Orkin, and especially Michael Galford.

I appreciate your professional service I’m happy & satisfied with your service.Thanks

My service specialist Alistair was very professional. He explained the whole process in detail answered any question or concerns I may have had he made it very easy to understand

Alisteair was very known and informative. He was well mannered and understood our concerns.

My new man Ronnie was perfect. Right on time and booties on his shoes. He took care of my house perfectly. Great job !!

Ryan was a caring individual and I was very happy he sprayed for mosquito and ticks.

Chris Ortiz complete professional

Excellent work. Very professional and thorough, plus the work is guaranteed.

ExterminatorJose came today to do an inspection, and he was very thorough. He took his time checking everything and explained the do’s and don’ts to help prevent 🕷️. We really appreciate his customer service he was excellent. My husband and I truly enjoyed his visit.

Mr Christopher E Ortiz was exceptional in every way. He is professional, patient and very meticulous. I would like to request that Chris come back to follow up with any additional services. Mr Ortiz is a priceless asset to Orkin. I would always recommend him. Thank you Chris for taking care of us. God Bless, Mr Robert Thigpen.