About this provider in Kingston
At Thomas Pest Services, our passion is to enhance the lives of those around us through relationship-based pest management. We provide many services including general pest control, rodent control, mosquito and tick control, termite services, and wildlife removal services to residential homes and commercial facilities…
Rating breakdown from customer reviews
4.9
247 reviews
Customer reviews for Thomas Pest Services
Michael W. Geffrard
Knowledgeable and friendly service. Efficient and thorough.
Provider response
We're overjoyed to receive your kind words about our service! 🌟Thank you so much for taking the time to provide your positive feedback on our knowledgeable and friendly team. We truly appreciate your trust in Thomas Pest Services!
Jiawen Peng
We've been using the service for a year. Luis is our technician, he's always been professional and patient to my questions. We'd recommend the service to others too
Provider response
Thank you, Jiawen! We're thrilled Luis has provided professional, patient service for the past year. We value your feedback, are committed to continuous improvement, and appreciate your recommendation.
proud american
Steve was prompt very professional extremely kind appeared very knowledgeable of the work he was performing. Steve is a great asset to the company.
Provider response
Thank you, Proud American! We're thrilled Steve was prompt, professional, and extremely kind. <br>We appreciate your feedback and will share it with Steve as we continue improving our service.
Steve L.
Fast and efficient service
Provider response
Steve, Thank you for your amazing 5-star review! We're thrilled to hear about your positive experience with Thomas Pest Services. Your feedback means the world to us! 🌟
Nora Collins
Helpful, efficient, friendly service. Steven went above and beyond to check every place of entry and did everything possible to put my mind at ease. Great service.
Provider response
Thanks Nora, we’re so glad Steven’s inspection of your home’s entry points put your mind at ease. <br>We value your feedback and will share it with Steven and the team to keep improving our friendly, efficient service. <br>Please reach out anytime if you need anything else.
Austen
Aside from the fact that Philip and the rest of the crew at Thomas pest control are professional and kind, the type of preventative services they provide have led to a noticeable decrease in pests around our home. Couldn't recommend more.
Provider response
Thank you for the fantastic review, Austen! We're glad to know that our team met your expectations. Your satisfaction is our top priority. Thanks for choosing Thomas Pest Services!
Christina Wood
Courteous and clean. Did a great job Seems to be on top of our red squirrel problem.
Provider response
Thank you for the 5-star review, Christina! Our team strives to provide the best experience possible, and it's great to know we hit the mark for you. We look forward to serving you again soon!
Serine Hastings
Excellent service, courteous, efficient and thorough. Good communication too.
Provider response
Thank you for the stellar review, Serine! We're thrilled to hear about your positive experience with our services. Thank you for choosing Thomas Pest Services!
Andrea Castaneda
Great service! I’m very happy with the experience. They were easy to contact, super polite, and extremely professional. I highly recommend them! They provided a detailed breakdown of the inspection, and after the pest treatment, they also sent helpful advice on how to prevent future issues. They are very focused on solving the problem thoroughly, not just rushing through the job. Thank you, Da’Mere and Steven!
Provider response
Andrea, thank you! We’re thrilled the inspection and pest treatment at your property met your expectations. <br>We’ll share your kind words with Da’Mere and Steven and we truly value your feedback as we continue improving.
anne liebling
Philip was thorough and professional. Thank you!
Provider response
Thank you, Anne! We're so glad Philip was thorough and professional.<br>We appreciate your feedback and are committed to continuous improvement.
Adam Joncich
Thorough application of pest interventions and excellent communication about what was done and why.
Provider response
Thanks, Adam! We're glad the thorough pest interventions and clear communication met your expectations. <br>We value your feedback and are committed to continuous improvement to serve you even better.
Jackie Dee
I had thomas pest take care of a bee hive in my garage in summer of 2024. Service was paid for the same day. In May 2025 I saw a charge on my credit card for $200+ . I called thomas and was told they came to my residence in March and sprayed. I told them we did not authorize it, never saw anyone, no notice was left and we did not have a contract with them. I was told they would check into it and issue a refund. I followed up all summer and got the run around. In october i was told a check, had been mailed out BUT it had been mailed to an incorrect address and that I needed to wait until they could verify that it wasn't cashed. I didn't understand why they didn't just put the refund back on my credit card. I've given them 3 months to reissue the check. I called again this week in February 2026. Explained the whole situation to another person in the office and was told somebody would call me back the same day The runaround again. I'm not giving up on this because I am entitled to that refund. I will be calling them again in a few days. just feel that other people need to know how Thomas pest treats some of their customers.
Provider response
We’re truly sorry for the frustration this situation caused and appreciate you taking the time to share your experience. That is never the impression or experience we want anyone to have with Thomas Pest Services.<br><br>To provide some clarity: once a credit card charge is beyond a certain timeframe, we’re unable to issue a refund back to the original card and must instead process it by check. A refund check was issued in October based on the information we had at the time. Unfortunately, we were not made aware that the check had not been received.<br><br>We will be reaching out today to ensure this is handled promptly and correctly.<br><br>We value every customer and take concerns like this seriously. Thank you for bringing this to our attention so we can make it right.<br><br>— Thomas Pest Services
Deb Storrs
I have been using Thomas Pest for over two years. They come quarterly to treat my house according to my service plan. I have found them easy to work with, professional, reliable, and stand by their work.
Provider response
Thank you Deb — we appreciate your trust over the past two years and are glad our quarterly pest treatments at your home have been professional and reliable. <br>We value your feedback and will keep improving our service to ensure we always stand by our work.
Michael Pollok
Steven is a very pleasant and friendly guy who knows his job and is very thorough. Highly recommended.
Provider response
Thanks Michael! We're so glad Steven's friendly, thorough service stood out to you. <br>We value your feedback, will share it with Steven, and remain committed to continuous improvement.
Oksana Krushelnycky
I had cancelled my service from you last fall after a one time treatment. I do not appreciate your sending out a serviceman to my house without my agreement. When someone called at 7:15am and woke me up on a Saturday morning, that 'he is on his way' I thought it was a SPAM call and hung up. Half an our later I see someone spraying around my property! I do not want those toxic chemicals around my property without any reason for it. If I see him around my house again, expect a law suit! Mrs. Krushelnycky
Provider response
Dear Mrs. Krushelnycky,<br><br>Thank you for reaching out, and I sincerely apologize for the confusion and any inconvenience this has caused.<br><br>It appears there was a miscommunication on our end regarding the cancellation of your service last fall. We take your concerns very seriously and have now fully removed your property from our service schedule to ensure this does not happen again.<br><br>Please rest assured that no further treatments will be performed, and you will not be contacted or visited by our team going forward. We regret the early morning call and any disruption it caused, and we appreciate you bringing this to our attention.<br><br>If you have any further concerns, please don’t hesitate to reach out.<br><br>Sincerely,<br>Thomas Pest Services
Susan Flyer
DaMere seemed to be very professional and respectful. I believe he did a thorough job, but want to reserve full judgement until after the 2nd visit. I would definitely request him to work again.
Provider response
It’s great to hear that our service met your expectations, Susan. It's great to hear that you found DaMere professional and respectful during your service. We appreciate your feedback and look forward to ensuring your complete satisfaction after the next visit. Your insights are valuable to us!
Ben Warren
Terrible - I still have vermin almost 6 months into service…
Provider response
Hi Ben,<br><br>We sincerely apologize for the frustration and challenges you’ve experienced. While we’re glad to hear your rodent issue has been resolved, we understand how upsetting it is to face a new pest concern.<br><br>Bill has reached out, and we appreciate the opportunity to address this. Our team was at your property today and will have a Supervisor visit on Monday to thoroughly evaluate the situation and ensure we implement the best solution moving forward.<br><br>Your satisfaction is our top priority, and we’re committed to making this right. <br><br>Sincerely,<br>The Thomas Pest Services Team
Brian Brader
These guys must never be late to an appointment given the way they drive their vans around like they are formula 1 race cars. If you’re looking to get cut off on a highway these guys are your company.
Provider response
Thank you for taking the time to leave a review, Brian. We sincerely apologize that we may have presented a hazardous or unsafe driving experience in regards to our technicians’ travels; safety is always our main priority and this is not the standard at Thomas Pest. Thank you for taking the time to leave a review, Brian. We apologize that our vans weren't driving to your standards during your visit and we take safety very seriously. We will be sure to speak with our drivers about their attitude and behavior behind the wheel and remind them to always drive safely and courteously when on-the-job. We'll ensure that there are no more formula 1 highway performances! Thank you again for bringing this issue to our attention.
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