Western Pest Services - Pest Control, West Orange, NJ

Very professional

Excellent group of people. All that have come to my home were very helpful and professional. All have been great in helping rid of "unwanted guests" around the house. Highly recommend

James was great

Months after the pest problem was gone , Torron our pest control partner still asked about the situation checking to see if we still had a pest issue. He was doing the outside work today but called with care to make sure we were all good! That’s the customer service that deserves 5 stars ⭐️⭐️⭐️⭐️⭐️

Bronson Detailed oriented and fixed all the problems that I had in my apartment, which went on for quite a period of time and he’s the only one that could take care of it. I recommend him highly five stars.

This service was part of my service plan. Torron , my regular service person, was efficient, professional and friendly as he always is. He asked about previous problems and checked my house thoroughly. I can highly recommend Western.

Unprofessional

I am pleased with the service, and that the same employee comes each time. He is courteous, friendly and very knowledgeable.

Thank you, joe, for the service today!!! Always thorough and helped to check areas I could not usually reach

As always my experience with Torron Ramsey was terrific. . After the inspection he explained his findings, gave me some suggestions and treated our house. He is the inspector I always want.

Western is great! Especially today when I asked the young man who came, to vacuum up the bodies of yellow jackets which had ended up in my basement. He very graciously did what I asked, which was way beyond the call of duty and I was very grateful.

The guy called me while he was two minutes away. While i was at work. This company seems to be very incompetent. He then proceeds to tell me that he didn’t have what he needed to do the job anyway so he needs to reschedule. The don’t close holes and they stick to time frames. I wouldn’t recommend this company to an abandoned building.

Hello This is added to my previous comments. I wish I could have a videotape recording of your technician's treatments. Please DO NOT CHARGE MY CREDIT CARD.

I have been a customer with Western Pest Services for nearly a decade. When the technicians come to my home, I am always pleased by their demeanor and professionalism. Unfortunately, my experience with my local branch manager, Mr. Steve Swanson, is not as positive. A billing discrepancy arose whereby I was being overcharged for services. I called and we renegotiated a lower, fairer price. However, Mr. Swanson never bothered to make the change in the system. Hence, this is the third time that I have been incorrectly overcharged for my service. For the third time in a row, I have had to call the office and insist that I am properly credited and that Western sticks to the price we agreed upon. Again, I have no complaints about the technicians, but the branch manager, Mr. Swanson, strikes me as insincere and inattentive to his customers. If the personality of a company flows from the top, it doesn't bode well for this local branch.

Treatment was started while my dog was outside on the back porch. I didn’t hear the doorbell….would have appreciated a call or a loud Hello from you service man since my front door was open.

Staff member came and serviced my home 7/8/2024 but today 7/15/2024 Xfinity came to make a service call and we found an active beehive. How could this be missed??

They came by 5 different times and laid out traditional mouse traps and also the ones that look like the old-fashioned ‘roach motels’ I guess for the mice to go in and get stuck on and we still continued to have an issue with mice. It took months and we only had one or two mice so we just stopped dealing with them.

This place is a joke when it comes to get rid of rodents. I was referred to this place by someone in West Orange. The tech came, did his assessment and put some traps. I should have known it was going to be a JOKE because they have insisted that I paid upfront before the assessment. Oh well. My fear of the mice took over my common sense. Two weeks after, the tech came to reassess not even one mouse caught. Glue, more traps this time. Same outcomes two weeks later, none caught. I stopped reporting the issue to the company thinking I would be calling the credit card company for a refund. I did not do it. A REVIEW WILL BE MORE POWERFUL! I have a neat house in West Orange and the basement was just renovated.