Western Pest Services - Pest Control, Princeton, NJ

Excellent and thorough service.

Frank and the rest of the staff are truly wonderful

We had a regular inspection. It’s always done very professionally. Thank you

We’ve had a very positive experience with Western Pest Services. Their employees are friendly, professional, and responsive. The technicians are knowledgeable and clearly experts at what they do, keeping our home well protected from pests and rodents. Scheduling appointments is easy, and follow-ups are handled promptly. While weekend communication can be a bit challenging, we were still able to secure emergency appointments when needed. Overall, we’re very satisfied with Western Pest Services and the quality of care they provide.

Great service. Their technicians are very responsive and helpful

The Western Pest Technician, SHAUN SAUL, ensured everything was inspected and treated and he ensured we were informed about the service. He also made sure there were no issues indoors. Very happy with the service.

Sean is terrific. Answers our questions. Attentive to any problems we are having. Always helpful.

Kevin has come before. He knows exactly what to do. He reset and filled all the mouse traps. He inspected in the crawl space which is not easy. He did a great job.

Service tech is great! No issues. Service is always as scheduled, etc.

Always responsive and thorough. Sean Is the best

On time and professional

Reliable Punctual Professional

Western Press is always responsive, prompt, effective, polite, and helpful. We've never had a bad experience with them in the many years we've had a contract. Highly recommend.

Reliable service. I signed up for pest protection as a preventative measure. Once we actually saw a problem, Western Pest was informed and they can back to evaluate the issue. Very appreciative of their expertise and follow up.

Thumbs up to Ritchie and this company.

Excellent, dependable service on a regular basis. Careful and helpful explanations for preventing future problems.

Had a contract with A-Academy for years. Never received notice that they were acquired by Western a year or more ago. Did notice that they were no longer providing reports of inspections. When I called they would say: “oh, they were there, they just forgot to leave a report”. Strange, because the traps still had leaves and pine needles on them. Response: Oh yeah, they will be out next week” . Then: “ oh, dates were mixed up, they will be out in two weeks” Then: “ Oh, it is scheduled for next month” or “Two months”. Finally a person came out only to tell me that they had been acquired by his company and they didn’t use the same traps so they didn’t have the tools to check them. This is more than a year after the acquisition, which means that I paid for a year of maintenance and got nothing. They promised to come out and replace them, you guessed it “next week”. Finally, a month later, they came out to install new traps, not early in the morning, as promised, but after 6 p.m. Would I recommend them? NO!! Will I renew? What do you think?

Service was fine but your scheduling was mishandled --and not the first time! I had verified an appointment window yesterday but today your office had a totally different time. You need more attention to this so as not to keep your customers waiting.

Appointment Friday May 3rd, Rich came, inspected said someone would call to set up quarterly plan, signed and all. Today is May 13th. No call received. I wouldn't trust to go with this company at this point. What guarantee are they providing when they don't follow up with the person they sent to inspect that they will live upto the contract and send someonequarterly. I also left 2 messages that I was waiting for someone to call and schedule date time and finish setting my account up. But no return call received. I definitely wouldn't recommend this company.

Unprofessional

I went with Orkin!! Western never called me back.

Horrible experience. Simply lying on the schedule. Chris showed no respect to costumers. Contracted signed on Aug 3rd, treatment promised either 4th or 5th of Aug with team call prior to service delivery, no team reached out on the promised date. Customer followed up in the morning of the 6th of Aug and was promised service team would come to service in the afternoon of Aug 6th. By 3:50pm on Aug 6, no call no service. Customer followed up at 4:00pm on Aug 6, and Chris said the service was scheduled for Aug 7th! When customer showed photos of massive pests that need urgent service and that the service was promised to be done in the afternoon of Aug 6th, Chris said (1) it's already 4 clock (thank you Chris, still no call no service by 4 o'clock, (2) if you don't want us, cancel the agreement, and (3) have a nice day. Plus, Chris told us the promised timing for service was from a sale person, so please ignore that the sale person mentioned. I would give zero star if I could.

Nick is Extremely Rude and unprofessional! He is giving the company and service a bad name.

After 6 attempts to retrieve my estimate, the supervisor called with a guestimate almost 3x the cost actual estimate which was called into me on the 7th communication. Confidence in their accuracy, customer care, process and most important trust is non existant. Buyer beware.

Horrible response time