Custom Landscaping and Lawn Care

Company signs contracts then refuses to complete the work in said contract when asked. Unprofessional and the owner is rude and disrespectful.

Great company.

Custom Lawn and Landscaping has been an ongoing disappointment. They consistently overcharge, routinely inflating the amount of time supposedly spent on jobs. This isn’t a one-off issue—it has happened on almost every occasion, making it feel intentional rather than accidental. What makes it worse is the complete lack of accountability from management. After multiple phone calls and emails requesting a call back, no one from management ever responds. Calls go unanswered, emails are ignored, and nothing is resolved. To be fair, the woman who answers the phone is very sweet and polite, but that’s where the positives end. She repeatedly says someone will call back—and it never happens. On top of billing issues and poor communication, they’ve also broken and left downspouts disconnected, creating additional problems that were never addressed. This review is meant as a warning to other customers: expect inflated invoices, no follow-up, and zero management involvement when issues arise. There are far too many landscaping companies out there to deal with this level of frustration and disregard for customers.

I’m not sure if they changed ownership or what, but the service isn’t the same as it used to be. The customer care agent is giving me a hard time now, and they no longer spray the chemical to kill the weeds like they used to.

Been using them weekly for lawn cutting service for a couple months. So far so good! No complaints. They are always on time and do a good job. No missed appointments

Hired Custom Landscaping this year for my weekly lawn service and to do the mulch around the house front and back. Considering it was mostly stone and weeds it all had to be dugout and removed. What I thought would take more than a day to do took the crew of 2 just under a full day. Thank you Custom Landscaping and especially a thank you to the crew who did the work. For some reason I am unable to post photos.

Would not at all recommend Custom landscaping. I live in a townhouse community to which Custom manages the general property. The weekly cleanup is very poor. Their goal seems to be how fast they can clean up and not the quality of job. Workers throw a huge amount of leaves / debris up against the resident’s property and over their enclosed patios without any concern. There is a concern for safety. Custom always blocks main sidewalk areas that are constantly used by elderly residents and residents with small children. When asked to move their truck a little further down so the sidewalk entrance is accessible, they either ignore the request or become very defensive and rude. Almost, always not moving their truck. Custom also damages items on the property, such as security signs, etc, even though they are placed near the home and no where near areas where Custom is responsible to clean up. Breakage is never acknowledged by Custom. Would not at all recommend Custom for landscaping…..poor job and poor attitude.

The first year of service was great, but unfortunately, the second and final year turned into a nightmare. We hire services like this to ease the burden of our busy lives, but instead of peace of mind, we encountered a series of issues. Despite being on auto-pay and seeing charges on my card, it became apparent that no actual service was being provided. Reviewing our security footage, it was startling to discover that our property was frequently going unserviced. In addition, our small pickup truck, used for errands, was hit while parked in front of our home. We found through our cameras that the company's tanker hit our truck while arriving and immediately departing, without notifying us or the company. To my disappointment, when I brought this to their attention, the resolution offered was inadequate – a free leaf clean-up after repairing the truck myself. The service seemed inconsistent across different crews, evident in the way our yard was cared for. While one crew did an excellent and respectful job, the other showed little regard, resulting in cutting our garden hose in two, blowing yard clippings into our pond or just destroying whatever was in the way. If you're reading this, I urge you to consider finding another service provider.

I can’t recommend this company enough! I have been using them for a few years and they are on top of their game. I never heard excuses of any kind, they mean business!! It is so easy to work with them, what a pleasure! Every year, I tell them I want them to come back the following year and they do, I never have to chase them around, they show up and they know what they have to do.

Didn’t even get passed the initial quote step before they no called/no showed (two times). Husband waited around for nothing those two separate occasions, even accommodating their schedule only to have them no show. If this is how they treat their possible clients than I am grateful that we didn’t waste money on them. Will be looking for another landscaper who actually wants business instead.

Terrible service, and people disrespect you over the phone, and they don't show up for the scheduled appointment. Don't waste your time with them.

This is a good company. However, if you have any issues. DO NOT deal with Saul Garcia. He is the WORST when it comes to customer service. He would string you along for months and tell you what you wanna hear but would not fulfill the promises. Ask to speak with someone else other than Saul Garcia. Saul should run for politics in order to make promises he can't keep.

Terrible. They got bought out the service became bad. They usually come do whatever they want (and more important don't want) and like to blame it on "liability" - give me a break. Can't mow here, won't mow there. Never a "boss" to talk to and never anyone to get a hold of. Office has zero clue on what they are doing. I would NEVER use these people again. They are disorganized and do not communicate whatsoever.

Frank and team are great

I hired this company to remove leaves from my house, the work they did was great. What was even better, was the customer service. I dealt with a gentleman named Scott, Scott was available for any of my questions and or concerns. Any business with customer service this wonderful has my business 100%. Highly recommend.

This past season we completed a complex residential landscape project which was constructed by Custom Landscaping. They executed this timeless “outside the box” design solution designed by our firm (Princeton Design Collaborative) to solve a code requirement in an imaginative way that accentuated the properties attributes. This project involved many skill sets, from pools, hardscaping, retaining walls. Grading, lighting and of course plantings. The project also included a design/build rainwater catchment and irrigation system by Custom as a sustainable measure for watering the landscape. Custom brought in their own in-house team plus outside subcontractors to execute the design and were a true collaborative partner in bringing our vision to reality for the client’s enjoyment for years to come. We look forward to Collaborating on future projects with Custom Landscaping and highly recommend them for your upcoming Landscape project to create your own private Oasis.

Very professional crew managed by an organized person. Shows up when they say they will and does the work exactly as promised. What more can you ask. Update: I just had their fall leaf clean up service for the first time and they were excellent. Fast, efficient, and clean.

They do a great job and are honest people

So i decided to get service with this company and their partner company Healthy Lawn. I needed them for mowing services and fertilization. I accepted the estimate and they said someone will reach out to set up a time and date when they were going to come. I was ok with that. They randomly show up without notice and woke me and my newborn up and damaged the lawn as it rained for the last 2 days straight. It's mind-boggling how a company would operate like this. I cancelled all my services with them and I reccomend you don't use them!

We hired this company to do sod for back lawn in October last year (6 months ago). They did a poor job leveling the ground. There are small dips and hills in many areas. They told us this was normal. We pointed out a lot of the sod they used had weeds in it already. Again, they said this was normal. They replaced some of the sod which had weeds. Now (6 months later) we are seeing a LOT of weeds. In addition, some areas do not seem healthy. Note that we are using their lawn care service (Healthy Lawn) to maintain it. Our front needs sodding however we will be using a different company. We do not recommend this company. Update: it is 10 months since they put the sod down and things have become worse. We watered as per instructions by Healthy Lawn (part of the same company). They could not save it. See updated photos (the ones with the blue dot). Do not hire this company.

Be careful with custom landscaping, they are over priced and never complete the work. They charged us $2,000 for a spring cleanup and never finished. Been calling they ever since and never get a return call. They sent two people for 2 hours and said they would be back tomorrow and never showed up. It's 3 months later and I'm still waiting. Still in the process of fighting this with my credit card company. Never been more upset with a lawn service company in my life. Think twice before you sign a contract with them.

Do not use this company! I heard good things about them and admired a neighbor's recent work done by them. Well, the sales guy made all sorts of promises regarding the quality and professionalism of landscaping installation. Then, you never hear from him again (after he collects his commission). They covered/blocked 4 sprinkler heads, failed to install the bushes I asked for, and then harassed me repeatedly for payment. I had 1 bush be replaced immediately, bc it wasn't what I asked for. Then, three bushes started dying after less than 2 weeks --- bc they couldn't be watered properly (due to Custom covering/blocking my sprinkler heads). They couldn't come for several days to 'free' the sprinkler heads, but they kept calling for payment. Finally, when I mentioned that several brand new bushes are dying...they referred me to the 'agreement', I signed which stated it was my responsibility to flag sprinkler heads, and my responsibility to hand-water. Instead of standing by their work and making sure I was satisfied, they hide behind generic contract language that gives them a loophole. What a terrible way to do business. Please don't waste your money.

As part of my spring cleanup, I requested 2 limelight hydrangea trees. My first quote was $900 for these 2 trees, after some back and forth, they came down to $600 for these 2 small trees (I paid $150 for one thats 10x's nicer at Dearborn). After install I noticed that they were not limelight hydrangea trees and asked them to replace with the tree on my invoice. Their reply was that "they could not help me with this" I cancelled and hired another company that was recommended by neighbors.

Custom landscaping was the first landscaping company we decided to use for managing our lawn care maintenance. Although we initially had no complaints, the quality of their lawn care services quickly deteriorated with the past few visits. The only reason how I knew that Custom provided a ‘so-called’ lawn mowing and clean up service during those last few visits was primarily due to the security cameras that I have around my property and the credit card charge I’ve seen on my billing statements. In an effort to attain resolution with my horrible experience as a customer and retain Custom Landscaping as my lawn care provider, I did call up their management and after several attempts, I finally did receive a call back and visit. However, I did NOT receive a resolution to my complaint despite my best efforts. The feedback I received from their manager as to why my lawn looked the way it did was because of the ‘shape’ of my terrain and NOT because of the poor quality of their team’s work. To keep my feedback focused and to point, I switched my lawn care provider and they have no issues with the ‘terrain’ of my property and there are no inconsistencies with my lawn.